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The Terraces of Phoenix

7550 North 16th Street, Phoenix, AZ 85020 · Maricopa County · (602) 944-4455

64 certified beds, about 52 residents a day · Non profit - Corporation · Medicare and Medicaid since 1967

CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035003 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 13, 2025, inspectors cited 3 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 13 health citations since February 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.75 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 1.15 of those hours.

20.6% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Humangood, an affiliated group of 17 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
10D
3E
0F
Potential for minimal harm
0A
0B
0C
June 13, 2025Standard inspection, Complaint inspection · 3 citations
  1. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 21, 2025
    Inspectors wroteBased on clinical record review, interviews, and policy, the facility failed to provide one resident (#21) and/or the resident's representative with bed-hold policy information before a transfer to the hospital. The deficient practice could result in residents being unaware of their bed-hold rights.
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 21, 2025
    Inspectors wroteBased on observations, clinical record reviews, resident and staff interviews, facility documentation and policy and procedures, the facility failed to ensure showers were provided for one resident (#89). The deficient practice can result in residents not receiving care of activities of daily living to maintain highest practicable welbeing.
  3. D
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 21, 2025
    Inspectors wroteBased on clinical record review, staff interviews, observations, and facility documentation, staff interviews and policy review, the facility failed to ensure that one staff member had the required qualified food handlers card. The deficient practice could result in deficient practices related to the competency of food service staff.
August 10, 2024Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2024
    Inspectors wroteBased on clinical record review, resident/staff interviews, facility documentation and policy review and the State Agency (SA) complaint tracking system, the facility failed to protect the rights of two residents (#12 and #23) to be free from sexual abuse by another resident (#45). The deficient practice could result in the potential for harm and had placed residents at increased risk for further abuse, serious injury, harm and psychosocial harm. The census was 43.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2024
    Inspectors wroteBased on clinical record review, resident/staff interviews, facility documentation and policy review and the State Agency (SA) complaint tracking system, the facility failed to ensure allegations of sexual abuse for two residents (#23 and #12) by another resident (#45) was reported immediately to the administrator, State Agency (SA), Adult Protective Services (APS) and law enforcement. The deficient practice could result in the potential harm and had placed residents at increased risk for further abuse, serious injury, harm and psychosocial harm. As a result, the condition of Immediate Jeopardy (IJ) and Substandard Quality of Care (SQC) were identified. The census was 43.
May 31, 2024Standard inspection, Complaint inspection · 5 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteFindings include: On May 29, 2024 at 11:08 AM a list of resident names with indwelling devices, wounds, and multi-drug-resistant organisms (MDRO) was requested. The list was reviewed and revealed the following number of residents in the facility within each category: indwelling devices: 4 residents; MDRO: 2 residents. Moreover, the list of residents with wounds that was provided included 21 residents. On May 29, 2024 at 8:50-8:55 AM, an observation of the facility rooms, consisting of hallway rooms 8100-8124 revealed no PPE or enhanced barrier signage present at any resident room. An interview was conducted on May 29, 2024 at 09:56 AM with Certified Nursing Assistant (CNA/Staff # 80) who stated that communication regarding the personal protective equipment (PPE) that needs to be worn is through the signage posted outside a resident' room. [...]
  2. E
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    F882 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 2, 2024
    Inspectors wroteBased on staff interviews and facility policy, the facility failed to designate a qualified individual as the Infection Preventionist (IP). The deficient practice could result in improper infection prevention practices in the facility.
  3. E
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on review of employee personnel file, staff interviews and policy review, the facility failed to ensure personnel records for 2 staff (#150 and #56) included documentation of orientation and in-service education as required by policies and procedure. The deficient practice could result in inadequate care of residents.
  4. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on clinical record reviews, staff and resident interviews, and policies and procedures, the facility failed to ensure that advance directives were accurate for one resident (#9). The deficient practice could result in residents' wishes not being honored.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observations, clinical record review, staff interviews and policy review, the facility failed to ensure care plan was revised for one resident (#53).
February 2, 2023Standard inspection · 3 citations
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 8, 2023
    Inspectors wroteBased on review of records, staff interviews and review of policies and procedures, the facility failed to ensure that two residents (#24, #14) were provided care and services that met professional standards of quality resulting in the residents receiving medications/supplements that were not ordered by the physician. The facility census was 52 residents, and the sample was 18. The deficient practice has the potential for the resident not receiving the appropriate treatment.
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 8, 2023
    Inspectors wroteBased on observation, staff interviews, facility documentation and policy and procedures, the facility failed to maintain infection prevention and control during wound treatment for one resident (#32) per professional standards of practice. Resident #32 admitted on [DATE] with diagnoses that included dementia, psychotic disturbance, alzheimer's disease, and pressure ulcer of sacral region, stage 4. Review of a care plan dated September 24, 2021 revealed the resident had a stage 4 pressure injury to sacrum. Review of a quarterly Minimum Data Set (MDS) dated [DATE], revealed a Staff Assessment for Mental Status score of 3, which indicated severe impairment. Further review revealed the resident had one unhealed stage 4 pressure ulcer. Review of a physician orders revealed: -Dated January 26, 2023 treatment to sacral wound apply collagen sheet and cover with sacral foam dressing. [...]
  3. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 8, 2023
    Inspectors wroteBased on observations, staff interviews, and policy, the facility failed to ensure food items were food product were discarded on or before the expiration date in accordance with professional standards.

Fire safety inspections

6 fire safety citations on file: 1 on June 13, 2025, 2 on May 31, 2024, 3 on February 2, 2023.

Every fire safety citation6 citations
  1. E
    Install corridor and hallway doors that block smoke.
    K 363 · June 13, 2025 · Corrected (the home has a date of correction)
  2. E
    Meet requirements for sections of health care facilities separated by fire resistive construction.
    K 131 · May 31, 2024 · Corrected (the home has a date of correction)
  3. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · May 31, 2024 · Corrected (the home has a date of correction)
  4. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · February 2, 2023 · Corrected (the home has a date of correction)
  5. D
    Install corridor and hallway doors that block smoke.
    K 363 · February 2, 2023 · Corrected (the home has a date of correction)
  6. D
    Have proper medical gas storage and administration areas.
    K 923 · February 2, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)4.753.983.86
Registered nurses1.150.700.69
All nursing staff on weekends4.233.513.42
Nurse aides2.42
Licensed practical nurses1.18
Nursing staff turnover (share who left in a year)20.6%45.1%45.8%
Registered nurse turnover14.3%43.6%42.9%
Administrators who left1

CMS expects 3.42 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.96 on weekdays and 4.23 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.18 in April to June 2025 to 4.75 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.751.154.964.23 0.0%0 of 9052
Oct to Dec 20254.661.194.894.08 0.0%0 of 9253
Jul to Sep 20254.901.225.114.35 0.0%0 of 9246
Apr to Jun 20255.181.445.474.44 0.0%0 of 9140
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Arizona

JobMedianMiddle halfEmployed
Arizona, all employers
CNAs (nursing assistants)$21.53$18.43 to $22.4220,320
LPNs and LVNs$37.05$32.10 to $39.366,530
Registered nurses$47.84$39.33 to $52.2073,150
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For The Terraces of Phoenix. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
14.010.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
5.21.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.32.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.31.21.6
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
0.04.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
2.010.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.723.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.510.412.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for The Terraces of Phoenix's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (69.9% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

69.9% this home

Better than the national rate

US median of homes 51.5% · Arizona: 74 better, 1 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 315 eligible stays.

Potentially preventable readmissions

9.2% this home

No different from the national rate

US median of homes 10.7% · Arizona: 4 better, 1 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 336 eligible stays.

Infections that led to a hospital stay

5.2% this home

No different from the national rate

US median of homes 7.1% · Arizona: 6 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 198 eligible stays.

Self-care and mobility at discharge

59.1% this home

Median of homes: Arizona69.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 154 residents counted.

Falls with major injury

0.6% this home

Median of homes: Arizona0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 182 residents counted.

New or worsened pressure ulcers

1.4% this home

Median of homes: Arizona0.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 182 residents counted.

Medication list given at discharge

97.9% this home

Median of homes: Arizona95.1% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 97 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: HUMANGOOD ARIZONA INC. CMS links this home to Humangood, a group of 17 nursing homes averaging 4.5 stars overall.

NameRoleTypeShareSince
Humangood Arizona Inc5% or greater direct ownership interestOrganization100%01/01/1973
Humangood5% or greater indirect ownership interestOrganization05/01/2016
Humangood Cornerstone5% or greater indirect ownership interestOrganization09/29/2003
U.s. Bank5% or greater security interestOrganization04/01/2018
Baker, JudithCorporate directorIndividual04/25/2012
Brown, HermanCorporate directorIndividual05/01/2016
Dahan, DavidCorporate directorIndividual05/01/2016
Decker, DavidCorporate directorIndividual05/01/2016
Ferris, RandCorporate directorIndividual05/01/2016
Tinker, BretCorporate directorIndividual05/01/2016
Brown, HermanCorporate officerIndividual05/01/2016
Cochrane, JohnCorporate officerIndividual05/01/2016
Ghassemi, BethanyCorporate officerIndividual05/21/2019
McDonald, AndrewCorporate officerIndividual01/01/2020
Ogus, DanielCorporate officerIndividual08/27/2009
Humangood Arizona IncOperational/managerial controlOrganization10/01/1987
Humangood NorcalOperational/managerial controlOrganization10/01/2003
Baker, JudithOperational/managerial controlIndividual05/01/2016
Brown, HermanOperational/managerial controlIndividual02/10/2013
Cochrane, JohnOperational/managerial controlIndividual07/13/2026
Dahan, DavidOperational/managerial controlIndividual05/01/2016
Decker, DavidOperational/managerial controlIndividual05/01/2016
Erickson, KordellOperational/managerial controlIndividual10/28/2025
Ferris, RandOperational/managerial controlIndividual05/01/2016
Ghassemi, BethanyOperational/managerial controlIndividual05/28/2019
Griffith, AlanOperational/managerial controlIndividual07/13/2026
Kelley, AlbertOperational/managerial controlIndividual05/01/2016
Kumaravel, Sree DeviOperational/managerial controlIndividual05/01/2016
Lopez, JessicaOperational/managerial controlIndividual01/20/2020
Martin, JeanneeOperational/managerial controlIndividual07/13/2026
McDonald, AndrewOperational/managerial controlIndividual01/01/2020
Ogus, DanielOperational/managerial controlIndividual07/13/2026
Sanchez, DeliaOperational/managerial controlIndividual09/09/2024
Soriano, MarieleOperational/managerial controlIndividual11/26/2023
Tinker, BretOperational/managerial controlIndividual05/01/2016
Vangelisto, GwenOperational/managerial controlIndividual08/30/2021
Baker Tilly Us LLPAdp of the SNFOrganization10/15/2024
HumangoodAdp of the SNFOrganization05/01/2016
Humangood Arizona IncAdp of the SNFOrganization10/01/1987
Humangood CornerstoneAdp of the SNFOrganization05/01/2016
Humangood NorcalAdp of the SNFOrganization10/01/2023
U.s. BankAdp of the SNFOrganization04/02/2018
Washington Federal BankAdp of the SNFOrganization07/24/2015
Erickson, KordellAdp of the SNFIndividual10/28/2025
Kumaravel, Sree DeviAdp of the SNFIndividual08/01/2015
Sanchez, DeliaAdp of the SNFIndividual09/09/2024
Soriano, MarieleAdp of the SNFIndividual11/26/2023
Vangelisto, GwenAdp of the SNFIndividual08/30/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on June 13, 2025: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on June 13, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on June 13, 2025: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on August 10, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is The Terraces of Phoenix's Medicare star rating?
CMS rates The Terraces of Phoenix 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Terraces of Phoenix get at its last inspection?
3 health deficiencies at the standard inspection on June 13, 2025. The Arizona average is 6.4.
Has The Terraces of Phoenix been fined?
CMS lists no fines in the last three years.
Does The Terraces of Phoenix accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Terraces of Phoenix?
CMS lists 48 owners and managers, and links the home to Humangood. Legal business name: HUMANGOOD ARIZONA INC.

Sources

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