Home / California / West Covina
Clara Baldwin Stocker Home for Women
527 S Valinda Avenue, West Covina, CA 91790 · Los Angeles County · (626) 962-7151
48 certified beds, about 47 residents a day · Non profit - Other · Medicare since 2006
CMS Care Compare ratings, data as of September 1, 2026 · CCN 555832 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 30, 2026, inspectors cited 11 health deficiencies (the California average is 15.6, the national average 9.2).
None of its 57 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.01 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 0.24 of those hours.
42.4% of nursing staff left within the year CMS measured (California average 36.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 57 health citations on file.
July 1, 2026Complaint inspection · 1 citation
- D Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure renovations for two of four sampled residents' rooms (Resident 1's and Resident 2's shared room) followed State regulations when: 1. Facility did not obtain prior written approval from Department of Healthcare Access and Information (HCAI, state agency that regulates the design, seismic [refers to earthquakes] safety, construction of hospitals and skilled nursing facilities) and from the California Department Public Health (CDPH, the Department) prior to initiating facility renovations. 2. Facility assigned residents in a renovated room prior to written approval from HCAI and CDPH. [...]
May 22, 2026Complaint inspection · 1 citation
- D Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on interview, and record review, the facility (Skilled Nursing Facility [SNF] 1) failed to ensure one of three sampled residents (Resident 1) was permitted for readmission to the first available private room on 4/13/2026 after Resident 1 was transferred to General Acute Care Hospital (GACH) 1 on 3/21/2026 and transferred to Long-Term Acute Care Hospital (LTACH) 1 on 3/26/2026, in accordance with SNF 1's policy and procedure (P&P) titled, Bed-Holds and Returns, dated 3/2017. This deficient practice resulted in Resident 1 remaining in LTACH 1 on 2/4/2026 following an inquiry from LTACH 1 for Resident 1 to be transferred back to SNF 1 and had the potential to cause Resident 1 distress from not being able to return to Resident 1's previous living arrangement. [...]
April 28, 2026Complaint inspection · 2 citations
- E Keep all essential equipment working safely.
Inspectors wroteBased on interview and record review, the facility failed to maintain a copy of a maintenance schedule for the facility's two of two air conditioner units and the facility's preventative maintenance program failed to include testing water valves (regulate or shut off water flow in plumbing systems) and pneumatic controls (utilize compressed air to measure, transmit, and actuate control signals in systems like HVAC [heating, ventilation, and air conditioning]). This failure had the potential for residents (in general) not to have a comfortable environment while at the facility.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to obtain weekly weights for one of three sampled residents (Resident 2) as indicated in the facility's Policy and Procedure (P&P) titled, Weight Change Protocol, undated. This failure had the potential for Resident 2 to experience unexplained/unnoticed weight loss.
January 30, 2026Standard inspection · 11 citations
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review the facility failed to obtain and maintain copies of advance directives (AD, a legal document explaining a resident's health care wishes when residents cannot speak for themselves) for four of six sampled residents (Residents 3, 6, 43, and 44). This failure had the potential to result in conflict regarding Residents' 3, 6, 43, and 44 health care choices.
- E Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on interview and record review the facility failed to ensure adequate indications for psychotropic medication (medication used to treat mental health disorders [conditions that affect thinking, feeling, mood, and behavior]) use and failed to ensure specific psychotropic medication behavior monitoring (tracking expressions or indications of distress) was completed for two of five sampled residents (Residents 7 and 64). These failures had the potential to result in unmet medical, physical, mental, and psychosocial needs (the emotional and social requirements that individuals must have to feel safe, supported, and capable of functioning well in their environment) to Residents 7 and 64 and had the potential to result in Residents 7 and 64 receiving unnecessary medications.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to:(A) follow-up with the MD for the pharmacist drug regimen review recommendation to have the MD assess for Diclofenac gel (a non-greasy, topical medicine used to relieve joint pain caused by arthritis) and Tizanidine's (a medication used to treat muscle spasms, tightness, and cramping caused by spinal cord injuries or diseases like multiple sclerosis) effectiveness and evaluation if dose reduction or adjustment is warranted for one of one sample resident, (Resident 5)(B) indicate the physician's rationale for not following the pharmacist's recommendation in the resident's medication regime review (MMR) for one of one sampled resident (Resident 2). These deficient practices placed the resident at risk for receiving unnecessary medications that can lead to adverse side effects.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review, the facility failed to ensure accurate and complete documentation in the medical records for two of two residents (Residents 5 and 64) by:Failing to include Resident 5's diagnosis for diabetes on Resident 5's admission Record (AR). Indicating a diagnosis of bipolar disorder (BPD, an illness in which the patient goes back and forth between opposite extremes such as high and low levels of mood) for Resident 64 on the AR and the Minimum Data Set (MDS - a federally mandated resident assessment tool) without verification from Resident 64's medical record or confirmation with Resident 64's Medical Doctor (MD). [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to inform one of one sampled resident's (Resident 64) physician (Medical Doctor [MD] 1) of Resident 64's change of condition (CoC, an alteration in a resident's physical health that differs from their previous baseline) when Resident 64 was observed with redness on Resident 64's left eye on 1/27/2026. This failure had the potential for Resident 64 not to receive adequate treatment for a potential infection in Resident 64's left eye.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive care plan (CP) for one of one sampled resident (Resident 57), who was on hospice care (care designed to give supportive care to people in the final phase of a terminal illness with a focus on comfort and quality of life, rather than a cure). This deficient practice had the potential to result in unmet individualized needs for Resident 57 and the potential to affect the resident's physical and psychosocial well-being.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review, the facility failed to revise the Care Plan (CP, a form where one can summarize a person's health conditions, specific care need, and current treatments) related to gastrostomy tube (G-tube, a small flexible tube placed through the skin of the abdomen directly into the stomach) and nutrition for one of one sampled resident (Resident 6) after Resident 6's g-tube was removed. This failure had the potential for Resident 6 not to receive necessary care or services related to the removal of the g-tube.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to justify a diagnosis of bipolar disorder (BPD, an illness in which the patient goes back and forth between opposite extremes such as high and low levels of mood) for one of one sampled Resident (Resident 64) based on a comprehensive assessment Resident 64 as indicated in the facility's policy and procedure (P&P) titled, Antipsychotic [a class of psychiatric medications primarily used to manage psychosis symptoms] Medication Use. This failure had the potential for Resident 64 to receive unnecessary treatment and/or services and the potential to result in a physical decline to Resident 64.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident's low air loss (LAL - composed of multiple inflatable air tubes that alternately inflate and deflate, mimicking the movement of a patient shifting in bed or being rotated by a caregiver, never leaving the patient in one position for any extended length of time) mattress was set to the correct setting for one of one sample resident (Resident 5). This deficient practice placed Resident 5 at risk for discomfort and the potential for developing pressure ulcers. [...]
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to administer a zinc ointment (a medication that helps protect and heal the skin) per the physician's order for a pressure ulcer (PU - injury to the skin and underlying tissue caused by constant long term pressure) to the sacral area (the bottom of the back right above the tail bone) for one of three sample residents (Resident 3). This failure has the potential to effect the healing of Resident 3's pressure ulcer.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the resident did not store medications in their room for one of three residents (Resident 3). This failure had the potential to place Resident 3 at risk for unsafe self-administration of medication, which could result in skin irritation, systemic absorption (the process by which medication is absorbed into the bloodstream) and contamination.
November 14, 2025Complaint inspection · 1 citation
- D Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteF627INTENT These regulations and guidance address inappropriate discharges and:Ensure a facility does not transfer or discharge a resident in an unsafe manner, such as a locationthat does not meet the resident's needs, does not provide needed support and resources, or does notmeet the resident's preferences and, therefore, should nothave occurred. F627Based on observation, interview and record review, the facility failed to ensure Resident 1's discharge location met Resident 1's needs for family support and resources. This deficient practices led to an inappropriate discharge.
September 16, 2025Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to implement its Policy and Procedure (P&P) titled, Abuse Prevention Policy for one of three sampled residents (Resident 1) when the facility did not report a staff to resident abuse allegation (a claim that abuse has occurred) to the State Agency (SA-the state health inspection team that ensures healthcare providers are following federal laws) within two hours. This failure had the potential to result in Resident 1 experiencing abuse and to affect Resident 1's psychosocial (the emotional and social requirements that individuals must have to feel safe, supported, and capable of functioning well in their environment) wellbeing.
February 25, 2025Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility failed to follow its policy and procedure (P&P) titled N95 Fit Testing, (N95 respirator, a device designed to protect the wearer from hazardous particles in the air such as fumes gases and viruses) by failing to ensure one of four sample staff [Certified Nurse Assistant 4 (CNA 4)] was fit tested for an N95 respirator mask upon hire. This failure had the potential to result in the spread of Coronavirus 2019 (COVID-2019, a severe respiratory illness caused by a virus and spread from person to person) and other airborne diseases to the residents, staff, and visitors.
November 27, 2024Standard inspection · 12 citations
- E Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide reasonable accommodation to meet residents needs for two of two sampled residents (Residents 21 and 25) by failing to ensure that the call light was within reach for both residents. These deficient practices resulted in delayed provision of services and had the potential to negatively impact the psychosocial well-being of Residents 21 and 25.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for three of three sampled residents (Residents 15, 23, and 38) by failing to: A. Ensure Resident 15 had padded side rails to prevent injury from potential seizures, per physician's orders. B. Ensure and monitor that hospice staff were signing in and out during visits for Resident 23. C. Ensure Resident 38 physician's orders to obtain a STAT (right now, immediate) chest x-ray (images of inside the body) were followed. These deficient practices resulted in the failure to the delivery of necessary care and services for Residents 12, 23 and 24. Findings A. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure personal beverages for employees were not stored in one of two kitchen refrigerators (Refrigerator 1). This deficient practice had the potential for cross contamination and placed the residents at risk for foodborne illness (illness caused by the ingestion of contaminated food or beverages).
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain its infection prevention and control program for 5 of 5 sampled residents (Residents 11, 23, 34, 241 and 242) by failing to ensure: A. The urinals were stored in shared restrooms for Residents 23, 34, 241 and 242 were properly labeled. B. Licensed Vocational Nurse (LVN) 2 disinfected (to thoroughly clean something by using a special chemical solution that kills germs like bacteria and viruses on a surface) the pill counting tray before and after use for Resident 11. C. Ensure the facility had sufficient hand hygiene supply and resources in the laundry area. D. Housekeeping Supervisor (HS) performed hand hygiene after touching the dumpster. [...]
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteCROSS REFERENCE - F656 and F676 Based on interview and record review, the facility failed to develop a comprehensive communication assessment for Resident 2 who primarily spoke Arabic, as indicated in the facility's policy and procedure. This deficient practice had the potential to result in Resident 2 being unable to communicate the residents needs and wants and not receive individualized care to meet the resident's medical, nursing, and mental and psychosocial needs that would have been identified in the language assessment.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review, the facility failed to develop or implement an individualized person-centered care plan for one of one sampled resident (Resident 2) who only spoke and understood Arabic (language of the Arabs) as indicated in the facility's policy. This failure had the potential to result in unmet individual needs and not receiving the necessary care and services for Resident 2 to achieve an optimal level of function and had the potential to affect the resident's physical well-being.
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one of one sampled resident (Resident 2) was provided a communication tool or resources to effectively communicate his needs. Resident 2 who spoke Arabic (language of the Arabs), was not provided a communication tool. These deficient practices had the potential to result in the resident's care needs not being effectively conveyed to the staff which could lead to a decline in the resident's quality of life.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one of two sampled residents (Resident 191) who received hemodialysis (a treatment to cleanse the blood of wastes and extra fluids artificially through a machine when the kidney(s) have failed) had been provided with an emergency kit at the resident's bedside. This deficient practice had the potential to delay treatment to Resident 191 when needed during an emergency.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide, restore, or improve normal bladder function for one of two sampled residents (Resident 92) whose urinary indwelling foley catheter (a tube that removes urine from the bladder to a collection bag) was observed with the presence of sediments (cells, debris and other solid matter in urine). This deficient practice had the potential to result in catheter related complications such as urinary tract infection (UTI, an infection in any part of the urinary system, the kidneys, bladder, or urethra).
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one of two sampled residents (Resident 191) who received hemodialysis (a treatment to cleanse the blood of wastes and extra fluids artificially through a machine when the kidney(s) have failed) had been provided with an emergency kit at the resident's bedside. This deficient practice had the potential to delay treatment to Resident 191 when needed during an emergency.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, the facility failed to ensure Resident 20's fluoxetine (medication used to treat depression) had clinical justification as to why gradual dose reduction (GDR) was contraindicated and adequately define the indication for fluoxetine. This deficient practice had the potential to overmedicate Resident 20 with unnecessary medication.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that all drugs/medications used in the facility were labeled properly and/or discarded in accordance with professional standards of practice for one of two sampled medication carts (Med Cart 2). This deficient practice had the potential for residents to be administered (the act of giving a treatment, such as a drug, to a patient) with ineffective medications and potentially compromise the health, safety, and well-being of the residents.
September 30, 2024Complaint inspection · 2 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure unauthorized person/s did not enter the facility undetected when: 1. The facility back door remained unlocked to the outside of the facility after dark. 2. Licensed Vocational Nurses (LVNs) 1, 2, 3, and 4 did not know how to lock the facility doors. These failures had the potential to compromise the safety of 37 of 37 residents in the facility and placed the residents at risk for accident hazards and harm.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review the facility failed to implement its policy and procedure (P&P) titled, Isolation (separation of residents with an infection from residents without an infection) - Categories of Transmission-Based Precautions, when two of two residents (Residents 5 and 6) diagnosed with clostridium difficile (C. diff- a highly contagious bacteria that causes severe diarrhea) infection did not have their own package of incontinent wipes (disposable washcloths or wipes used to cleanse the skin and manage urine and/or stool) inside the isolation room during the night shift (11 pm to 7 am) on 9/30/24. This failure had the potential to spread infection to residents and staff.
April 10, 2024Complaint inspection · 1 citation
- D Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Inspectors wroteBased on interview and record review, the facility failed to readmit one of two sampled residents (Resident 1) to the first available bed at the Skilled Nursing Facility (SNF) as indicated in the facility policy. This deficient practice resulted in the violation of Resident 1's rights to resume residency at the facility.
February 16, 2024Complaint inspection · 2 citations
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure oxygen tubing was labeled for one of one sampled resident (Resident 2) who was receiving respiratory therapy by a nasal cannula (N/C, a tube used to deliver oxygen to help with breathing). This deficient practice had the potential to result in Resident 2's oxygen tubing not being changed and could have resulted in infection to Resident 2.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, interviews, and record review the facility failed to ensure proper pain management interventions were in place for one of one sampled resident (Resident 3). Resident 3 had penile fungal dermatitis (inflammation of the skin) and the facility put on an adult brief (diaper) on Resident 3 despite Resident 3 having diagnoses of unuria (lack of urine) and oliguria (low urine output) and being continent (ability to control bowel movement) of bowel. This failure resulted in Resident 3 to experience pain and had the potential to result in psychosocial and physical declines to Resident 3.
December 7, 2023Complaint inspection · 1 citation
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to conduct an N95 mask (a respiratory protective device designed to achieve a very close facial fit and very efficient filtration of airborne particles) fit testing (the use of a protocol to evaluate the fit of a respirator on an individual) for two of four sampled staff (Licensed Vocational Nurse 1 [LVN 1] and Certified Nurse Assistant 1 [CNA 1]) upon hire during a Coronavirus (COVID-19, a mild to severe respiratory illness that spread from person to person) outbreak (a sudden increase in occurrences of a disease when cases are in excess of normal expectancy for the location or season) in accordance with the Department of Public Health's (DPH) guidelines and the facility's policy and procedure titled, Fit testing Policy for N95. [...]
November 16, 2023Standard inspection · 18 citations
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review, the facility failed to ensure ten of ten sampled residents (Residents 20, 182, 183, 184, 185, 6, 12,15, 22, and 82) were provided information regarding the right to formulate an advance directive (AD, legal documents that provide instructions for medical care and only go into effect if you cannot communicate your own wishes). This failure had the potential to result in Residents 20, 182, 183, 184, 185, 6, 12,15, 22, and 82 to receive unwanted care and treatment or unnecessary life-sustaining treatment.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop a comprehensive care plan (CP) for three of three sampled residents (Residents 12, 15, and 10). a-b. For Residents 12 and 15, the facility did not include interventions (left blank) in the care plans (CP), titled, Imbalance Nutrition. c. For Resident 10, who was prescribed medication for her depression, the facility did not create a care plan for depression. This failure had the potential to result in no individualized care and a physical decline to Resident 12 and Resident 15.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility's interdisciplinary team (IDT, a group of health care professionals with various areas of expertise who work together toward the goals of the resident) failed to reassess fall prevention interventions for one of one sampled resident (Resident 8), according to the facility's policies and procedures (P&P). This failure had the potential to result in injury and a physical decline to Resident 8.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the medication error rate was less than five percent (%, unit of measurement). During a medication administration observation, two of 32 medications were not administered in accordance with pharmacy instructions resulting in a medication error rate of 6.25%. 1. For Resident 4, Licensed Vocational Nurse 1 (LVN 1) crushed potassium chloride extended release (K+ER, medication used to treat low levels of potassium [mineral that the body needs] in the blood) and almost administered the medication to Resident 4. The pharmacy instructions indicated to not crush the medication prior to administration. 2. For Resident 4, LVN 1 removed the contents out of a medication capsule, Amitiza (medication to treat chronic [long standing] constipation) and almost administered the medication to Resident 4. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure food safety requirements were followed when, a. two frozen pies located in the freezer and 23 refrigerated blocks of margarine located in the refrigerator were undated in one of one food storage room (Food Storage room [ROOM NUMBER]) according to the facility's policy and procedure (P&P). b. Pureed eggs that were held on one of one steam table (Steam Table 1) had a temperature of 120 degrees Fahrenheit (F, a unit of measurement) and the pureed hash browns that were held on Steam Table 1 had a temperature of 122 degrees F. The facility failed to ensure the temperatures were greater than 140 F. These failures had the potential to result in food-borne illnesses (illness cause by food contaminated with infectious organisms) and a physical decline to all residents residing at the facility.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure infection control practices were followed in one of one laundry room (Laundry room [ROOM NUMBER]) by not ensuring proper temperatures were used when processing resident soiled laundry as indicated in the facility's policy and procedure (P&P), titled Departmental (Environmental Services) - Laundry and Linen. This failure had the potential to result in the spread of infections throughout the facility and negatively impact the health of all residents residing at the facility.
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review, the facility failed to implement the antibiotic stewardship program (promotes the appropriate use of antibiotics) for one of four sampled residents (Resident 183). Resident 183 was administered Vancomycin (type of antibiotic) for eight consecutive days and the antibiotic administration did not meet the McGreer's criteria (infection surveillance checklist to determine appropriate antibiotic use). This failure resulted in unnecessary administration of Vancomycin to Resident 183 and had the potential to result in Resident 183 to develop resistance to the antibiotic.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one of one sampled residents (Resident 183) had a baseline care plan (CP provides direction on the type of nursing care an individual needs that include goals of treatment, specific nursing interventions [actions, treatments, procedures, or activities designed to meet an objective] and an evaluation plan) developed and implemented within forty-eight hours of admission. This failure could result in the impediment of continuity of care and lack of communication among staff which could lead to decrease resident safety and safeguard against adverse events that could most likely occur right after admission for Resident 183.
- D Honor each resident's preferences, choices, values and beliefs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one of two sampled residents (Resident 184) was provided an environment that promoted Resident 184's well-being by failing to provide Resident 184 with a properly working television (TV) remote control. This failure resulted in a tension between Resident 184 and her roommate and preventing Resident 184 from watching TV that helped distract her from her pain.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to follow a physician's order that indicated Restorative Nursing Aide (RNA, nursing aide program that helps residents to maintain their function and joint mobility) services for one of two sampled residents (Resident 15). This failure had the potential to result in contractures (shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and tightness of the joints) and a physical decline to Resident 15.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide wound care services and treatment in accordance with the facility's policy and procedures for one of two sampled residents with pressure ulcers (Resident 183) by failing to ensure Resident 183's low air loss mattress (LAL, special type of mattress used for both the prevention and treatment of pressure ulcer, a localized damage to the skin and underlying soft tissue usually over a bony prominence from prolonged pressure on the skin) was set correctly. This failure could impede in preventing the development of new pressure ulcers or result in reoccurrence of the pressure ulcers for Resident 183.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on interview and record review, the facility failed to provide necessary care & services for one of two sampled residents (Resident 15). Resident 15 did not receive Restorative Nursing Aide (RNA, nursing aide program that helps residents to maintain their function and joint mobility) services due to Resident 15 being on Coronavirus-19 (COVID-19, highly contagious virus that can affect lungs and airways and spreads form person to person) isolation (staying away/kept away from others). This failure had the potential to result contractures (shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and tightness of the joints) and a physical decline to Resident 15.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to secure an indwelling catheter (urinary catheter, a tubing inserted through the urethra and into the bladder to drain urine) tube to the leg for one of three sampled resident (Resident 232) in accordance with the facilities policy and procedure (P&P). This failure had the potential to result in a urinary tract infection (UTI, an infection of any part of the urinary system, kidneys, bladder, or urethra) to Resident 232.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on interview and record review, the facility failed to ensure the Registered Dietitian (RD) evaluated and monitored weight loss for two of two sampled residents (Resident 12 and Resident 15). In addition, the facility failed to ensure Interdisciplinary Team (IDT, a team of health care professions who work together to establish plans of care for residents) meetings were held to address weight loss for one of two sampled residents (Resident 12). These failures had the potential to result in further weight loss and physical declines to Residents 12 and Resident 15.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure two of two sampled residents (Residents 232 and 183) were provided with appropriate care and services for oxygen treatment when: a. Resident 232 received 5 L (L, unit of measurement) of oxygen instead of 2-3 L of oxygen by a nasal cannula (a tube used to deliver oxygen to help with breathing) and as indicated by the physician's order. b. Resident 183's oxygen humidifier (a medical device used to humidify supplemental oxygen to prevent the resident's airway from becoming dry) and nasal cannula tubing were not labeled with the date they were changed. These failures had the potential to result in Resident 232 to receive too much oxygen and Resident 183 to develope a respiratory infection.
- D Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility failed to post the number of hours worked by licensed nursing and Certified Nursing Assistant (CNA) staff directly responsible for resident care within two hours of the start of each shift, in one of two Nursing Stations (Nursing Station 1), as indicated in the facility's policy and procedure (P&P), titled, Posting Direct Care Daily Staffing Number. This failure resulted in inaccurate nursing hours posted by the facility and had the potential to result in residents and family members obtaining misleading information posted.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents remined free from significant medication errors for one of two sampled residents (Resident 4). This failure had the potential to result in an increased risk for adverse effects (unwanted, uncomfortable, or dangerous effects that a medication may have) to Resident 4 and had the potential to result in a negative impact to Resident 4's health and physical well-being.
- D Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide residents with a nourishing, palatable, well-balanced diet when, one of one Kitchen Staff (the Kitchen Staff) served residents, who were on pureed diets (foods with a soft, pudding-like consistency), 3 ¼ ounce (oz., unit of measurement) of purred eggs and pureed hashbrowns versus a serving of 4 oz. This failure had the potential to result in unmet nutritional needs for residents that required pureed diets.
October 17, 2023Complaint inspection · 3 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a one-to-one sitter (1:1 sitter, a staff member designated to provide constant observation) was assigned to one of five sampled residents (Resident 3) as ordered by the physician due to Resident 3 being at high risk for falls on dates 10/14/2023 to 10/15/2023 (2 days). This failure had the potential to increase Resident 3's risks for injury and/or death.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interviews and record review, the facility failed to ensure sufficient qualified nursing staff were assigned and providing nursing care to two of five sampled residents (Residents 3 & 4) in accordance with the facility's policies and procedures and the Facility Assessment by failing to: A. Ensure call lights were answered and addressed in a timely manner with Resident 4's needs. B. Ensure a one-to-one sitter (1:1 sitter, a staff member designated to provide constant observation) was assigned to Resident 3 as ordered by the physician on dates 10/14/2023 to 10/15/2023. These failures had the potential to result in a decline in the Resident 3 & 4's physical and psychosocial well-being due to poor quality of care and staff burnout.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on interviews and record review, the facility failed to ensure the needs of one of five sampled residents (Resident 4) was accommodated by answering Resident 4's call light and addressing the reason for her call. This failure had the potential to negatively affect Resident 4's physical and psychosocial well-being due to the delay of provision of services.
Fire safety inspections
15 fire safety citations on file: 9 on January 30, 2026, 5 on November 27, 2024, 1 on November 16, 2023.
Every fire safety citation15 citations
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have simulated fire drills held at unexpected times.
- E Ensure proper usage of power strips and extension cords.
- E Have proper medical gas storage and administration areas.
- D Provide properly protected cooking facilities.
- D Have properly installed hallway dispensers for alcohol-based hand rub.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Have properly installed electrical wiring and gas equipment.
- C Have generator or other power source capable of supplying service within 10 seconds.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Have simulated fire drills held at unexpected times.
- D Inspect, test, and maintain automatic sprinkler systems.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have generator or other power source capable of supplying service within 10 seconds.
- E Have simulated fire drills held at unexpected times.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | California | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.01 | 4.52 | 3.86 |
| Registered nurses | 0.24 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.60 | 4.09 | 3.42 |
| Nurse aides | 2.38 | ||
| Licensed practical nurses | 1.40 | ||
| Nursing staff turnover (share who left in a year) | 42.4% | 36.7% | 45.8% |
| Registered nurse turnover | 60.0% | 38.1% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.73 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.18 on weekdays and 3.60 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.28 in April to June 2025 to 4.01 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.01 | 0.24 | 4.18 | 3.60 | 0.0% | 0 of 90 | 47 |
| Oct to Dec 2025 | 4.13 | 0.28 | 4.29 | 3.72 | 0.0% | 0 of 92 | 45 |
| Jul to Sep 2025 | 4.22 | 0.28 | 4.38 | 3.81 | 0.0% | 0 of 92 | 43 |
| Apr to Jun 2025 | 4.28 | 0.21 | 4.45 | 3.85 | 0.0% | 1 of 91 | 43 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| California, Jan to Mar 2026 | 4.36 | 0.59 | 4.52 | 3.97 | 2.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | California | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 0.0 | 10.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.4 | 9.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.5 | 12.0 | 15.4 |
Owners and operators
Legal business name: CLARA BALDWIN STOCKER HOME FOR WOMEN.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Clara Baldwin Stocker Home for Women | 5% or greater direct ownership interest | Organization | 100% | 04/28/2006 |
| Giese, Alfred | Corporate director | Individual | 01/01/2014 | |
| Giese, Barbara | Corporate director | Individual | 10/03/1997 | |
| Matarazzo, Lisa | Corporate officer | Individual | 06/05/2024 | |
| Ramos, Maria | Corporate officer | Individual | 01/21/2011 | |
| Zeffren, Mira | Corporate officer | Individual | 06/05/2024 | |
| Clara Baldwin Stocker Home for Women | Operational/managerial control | Organization | 01/01/1968 | |
| Gupta, Anil | Operational/managerial control | Individual | 06/25/2024 | |
| Matarazzo, Lisa | Operational/managerial control | Individual | 06/05/2024 | |
| Giese, Alfred | Trustee of the SNF | Individual | 01/01/2014 | |
| Giese, Barbara | Trustee of the SNF | Individual | 10/03/1997 | |
| Clara Baldwin Stocker Home for Women | Adp of the SNF | Organization | 01/01/1968 | |
| Gupta, Anil | Adp of the SNF | Individual | 06/25/2024 | |
| Matarazzo, Lisa | Adp of the SNF | Individual | 06/05/2024 | |
| Ramos, Maria | Adp of the SNF | Individual | 01/21/2011 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 20 problems in this area, most recently on April 28, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on May 22, 2026: "Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on January 30, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on January 30, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.60 hours per resident per day, below the California average of 4.09.
Other nursing homes nearby
- West Haven Healthcare West Covina, 0.6 mi · 4 of 5 stars · 55 citations
- West Covina Medical Center D/P SNF West Covina, 0.7 mi · 4 of 5 stars · 35 citations
- West Covina Healthcare Center West Covina, 1.2 mi · 3 of 5 stars · 52 citations
- Victoria Care Center Baldwin Park, 1.4 mi · 5 of 5 stars · 36 citations
- Garden View Post Acute Rehabilitation Baldwin Park, 1.7 mi · 4 of 5 stars · 45 citations
- Beacon Healthcare Center West Covina, 1.9 mi · 5 of 5 stars · 36 citations
- The Rowland Covina, 2 mi · 2 of 5 stars · 58 citations
- Harvard Creek Post Acute Covina, 2.2 mi · 5 of 5 stars · 44 citations
California contacts for a concern about a nursing home
These are the official offices in California. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: California Department of Public Health, Center for Health Care Quality, Licensing and Certification Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: California Long-Term Care Ombudsman Program, 1-800-231-4024. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Cal Health Find, where California publishes its own records on licensed homes.
Common questions
- What is Clara Baldwin Stocker Home for Women's Medicare star rating?
- CMS rates Clara Baldwin Stocker Home for Women 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Clara Baldwin Stocker Home for Women get at its last inspection?
- 11 health deficiencies at the standard inspection on January 30, 2026. The California average is 15.6.
- Has Clara Baldwin Stocker Home for Women been fined?
- CMS lists no fines in the last three years.
- Does Clara Baldwin Stocker Home for Women accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Clara Baldwin Stocker Home for Women?
- CMS lists 15 owners and managers. Legal business name: CLARA BALDWIN STOCKER HOME FOR WOMEN.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.