Colonial Oaks Living Center
4312 Ithaca Street, Metairie, LA 70006 · Jefferson County · (504) 887-6414
110 certified beds, about 90 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2001
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
3 of 5
Staffing
1 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195536 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 5, 2026, inspectors cited 3 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 25 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.11 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.18 of those hours.
39.7% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Plantation Management Company, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
109/23
704/24
106/24
602/25
604/25
102/26
305/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
18D
6E
0F
Potential for minimal harm
0A
1B
0C
May 5, 2026Standard inspection · 3 citations
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations and interviews, the facility failed to ensure food from the facility's kitchen was palatable in flavor as required.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interviews and record reviews, the facility failed to ensure an ordered pain medication was available for 1 (Resident #7) of 1 sampled resident reviewed for medication availability.
- D Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure the advance prepared menus, approved by the facility's dietician, were followed for 3 (05/03/2026, 05/04/2026, 05/05/2026) of 3 days of observation of the facility's served meals.
February 25, 2026Complaint inspection · 1 citation
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and record reviews, the facility nursing staff failed to document assistance provided with bathing, oral care, and eating for 1 (Resident #1) of 3 residents reviewed for activities of daily living care provided.
April 8, 2025Standard inspection · 6 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure the kitchen's dishwasher and 3 compartment sink parameters were maintained to correctly sanitize dinnerware.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a resident's physical chart did not contain conflicting advance directive documents for 1 (Resident #11) of 3 (Resident #11, Resident #71, Resident #134) sampled residents investigated for advanced directives.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to ensure the shower room floors were maintained in a clean manner for 2 (Shower room e, Shower room f) of 3 (Shower room d, Shower room e, Shower room f) shower rooms observed for cleanliness.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure staff answered call bells to assist residents in a timely manner for 3 (Resident #7, Resident #48, Resident #333) of 24 (Resident #1, Resident #3, Resident #4, Resident #6, Resident #7, Resident #8, Resident #9, Resident #14, Resident #20, Resident #21, Resident #33, Resident #35, Resident #37, Resident #41, Resident #43, Resident #46, Resident #47, Resident #48, Resident #51, Resident #52, Resident #56, Resident #65, Resident #76, Resident #333) initial pool residents reviewed for call bell use.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure that a medication cart was secured while unattended for 1 (Medication Cart a) of 4 (Mediation Cart a, Medication Cart b, Medication Cart c, Medication Cart d) medication carts observed.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews the facility failed to ensure oxygen personal care items were contained in plastic bags when not in use for 2 ( Resident #133, Resident #135) of 6 (Resident #40, Resident #50, Resident #133, Resident #134, Resident #155, Resident #185) sampled residents investigated for oxygen use.
February 5, 2025Complaint inspection · 6 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure a resident's individualized fall prevention interventions were implemented to prevent future falls for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for accidents.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interviews and record reviews, the facility failed to deliver care per professional standards by failing to ensure a physician's orders for daily weights was followed for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for nursing services.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to follow a physician's order to ensure a pressure relieving cushion was in place on a resident's wheelchair for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for quality of care.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure the required number of Certified Nursing Assistants (CNAs) were present and working in the facility for 2 (01/13/2025 and 01/14/2025) of 3 (01/12/2025, 01/13/2025, and 01/14/2025) days reviewed for sufficient staffing.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interviews and record reviews, the facility failed to maintain a system to reconcile controlled drugs for 3 (Medication Cart a, Medication Cart b, Medication Cart d) of 4 (Medication Cart a, Medication Cart b, Medication Cart c, Medication Cart d) medication carts reviewed for the reconciliation documentation of controlled substances.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure a Resident's electronic Medication Administration Record (eMAR) was accurately documented for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for accurate medical record documentation.
June 5, 2024Complaint inspection · 1 citation
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteThe facility failed to ensure the discharge process was followed by failing to: 1. Ensure a resident's discharge location was accurate (Resident #1); 2. Ensure a resident and/or resident's responsible party (RP) was provided information in order to select a home health agency (Resident #1); and, 3. Ensure the resident and/or RP received the discharge summary and instructions prior to discharge (Resident #1). This deficient practice was identified for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for discharge planning.
April 11, 2024Standard inspection · 7 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, interviews, and record review the facility failed to ensure an enteral feeding bag (which contains an enteral formula for purpose of supplying nutrients directly into the stomach) was properly labeled to include the date and time of initiation and the rate of infusion. This practice was identified for 1(Resident#1) of 1 (Resident #1) sampled for enteral feeding.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations and interviews, the facility failed to ensure an indwelling urinary catheter (a tubing that goes into the bladder to drain urine) drainage bag and catheter tubing did not touch the floor to prevent infections for 3 (Resident #7, Resident #71, Resident #341) of 3 (Resident #7, Resident #71, Resident #341) sampled residents reviewed for catheter use.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation and interview the facility failed to ensure a resident's bathroom door would close. This was identified for 1 (Resident #144) of 2 Resident (#141 and Resident #144) sampled residents for environment.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on observations and interviews the facility failed to ensure staff assisted a resident with transfer assistance timely for 1 resident (Resident #341) of 37 residents (Residents #2 ,#3, #6, #7, #8, #9, #12, #15, #19, #20, #21, #29, #31, #34, #38, #41, #42, #44, #50, #52, #54, #56, #64, #65, #66, #70, #71, #72, #78, #82, #87, #88, #89, #90, #141, #144, and #341) included in the sample.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews the facility failed to ensure expired food items were not available for resident consumption.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on record reviews, observation, and interviews the facility failed to perform proper hand hygiene after removing gloves during incontinence care for 1 (Resident #7) of 1 (Resident #7) sampled resident reviewed for incontinence care.
- B Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record reviews and interview, the facility failed to complete and electronically submit resident assessments to CMS (Center for Medicare Service) in a timely manner for 8 (Resident #12, Resident #21, Resident #41, Resident #42, Resident #44, Resident #54, Resident #66, and Resident #70) of 8 (Resident #12, Resident #21, Resident #41, Resident #42, Resident #54, Resident #66, and Resident #70) residents reviewed for resident assessments.
September 27, 2023Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and interview, the facility failed to ensure a new intervention was implemented following a resident's fall to prevent future falls for 1 Random Resident (Random Resident R4) of 3 sampled resident and 2 randomly sampled residents (Resident #1, Resident #2, Resident #3, Random Resident R4, and Random Resident R5) reviewed for accident hazards.
Fire safety inspections
4 fire safety citations on file: 2 on May 5, 2026, 1 on April 8, 2025, 1 on April 11, 2024.
Every fire safety citation4 citations
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Provide properly protected cooking facilities.
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.11 | 3.76 | 3.86 |
| Registered nurses | 0.18 | 0.31 | 0.69 |
| All nursing staff on weekends | 2.57 | 3.21 | 3.42 |
| Nurse aides | 1.59 | ||
| Licensed practical nurses | 1.34 | ||
| Nursing staff turnover (share who left in a year) | 39.7% | 47.6% | 45.8% |
| Registered nurse turnover | not reported | 41.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.10 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.33 on weekdays and 2.57 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.40 in April to June 2025 to 3.11 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.11 | 0.18 | 3.33 | 2.57 | 0.0% | 0 of 90 | 90 |
| Oct to Dec 2025 | 3.13 | 0.16 | 3.34 | 2.58 | 0.0% | 0 of 92 | 93 |
| Jul to Sep 2025 | 3.30 | 0.14 | 3.52 | 2.74 | 0.1% | 0 of 92 | 91 |
| Apr to Jun 2025 | 3.40 | 0.14 | 3.62 | 2.85 | 1.3% | 0 of 91 | 88 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 16.0 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.7 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.2 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.1 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 30.3 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.5 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 27.3 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.1 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.7 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 2.7 | 1.8 |
Owners and operators
Legal business name: COLONIAL OAKS CARE CENTER OF METAIRIE. CMS links this home to Plantation Management Company, a group of 16 nursing homes averaging 1.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Highpoint Healthcare LLC | 5% or greater direct ownership interest | Organization | 50% | 11/01/2020 |
| Medico LLC | 5% or greater direct ownership interest | Organization | 50% | 11/01/2020 |
| Irrv Property Tr for the Quirk Children | 5% or greater indirect ownership interest | Organization | 15% | 11/01/2020 |
| Quirk, Cynthia | 5% or greater indirect ownership interest | Individual | 18% | 11/01/2020 |
| Quirk, Gene | 5% or greater indirect ownership interest | Individual | 18% | 11/01/2020 |
| Sadler, Alison | 5% or greater indirect ownership interest | Individual | 17% | 11/01/2020 |
| Stallard, Felicia | 5% or greater indirect ownership interest | Individual | 17% | 11/01/2020 |
| Landers, Zeb | W-2 managing employee | Individual | 11/01/2020 | |
| Quirk, Scott | Corporate director | Individual | 11/01/2020 | |
| Highpoint Healthcare LLC | Operational/managerial control | Organization | 11/01/2020 | |
| Hphc of Louisiana LLC | Operational/managerial control | Organization | 01/19/2022 | |
| Delatte, Kimberly | Operational/managerial control | Individual | 11/01/2020 | |
| Quirk, Cynthia | Operational/managerial control | Individual | 11/01/2020 | |
| Quirk, Gene | Operational/managerial control | Individual | 11/01/2020 | |
| Quirk, Scott | Operational/managerial control | Individual | 11/01/2020 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on May 5, 2026: "Provide safe, appropriate pain management for a resident who requires such services."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on February 25, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on May 5, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on April 8, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.57 hours per resident per day, below the Louisiana average of 3.21.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- East Jefferson General Hospital - SNF Metairie, 0.2 mi · 5 of 5 stars · 6 citations
- Metairie Health Care Center Metairie, 2 mi · 1 of 5 stars · 38 citations
- John a. Stassi II Community Care Center Metairie, 2.5 mi · 5 of 5 stars · 21 citations
- Waldon Health Care Center Kenner, 3.6 mi · 1 of 5 stars · 38 citations
- Ochsner Medical Center Skilled Nursing Facility Jefferson, 3.6 mi · 5 of 5 stars · 6 citations
- Jefferson Healthcare Center Jefferson, 3.8 mi · 1 of 5 stars · 38 citations
- Chateau Living Center Kenner, 4.7 mi · 1 of 5 stars · 50 citations
- St. Joseph of Harahan Harahan, 5.2 mi · 1 of 5 stars · 43 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Colonial Oaks Living Center's Medicare star rating?
- CMS rates Colonial Oaks Living Center 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Colonial Oaks Living Center get at its last inspection?
- 3 health deficiencies at the standard inspection on May 5, 2026. The Louisiana average is 6.4.
- Has Colonial Oaks Living Center been fined?
- CMS lists no fines in the last three years.
- Does Colonial Oaks Living Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Colonial Oaks Living Center?
- CMS lists 15 owners and managers, and links the home to Plantation Management Company. Legal business name: COLONIAL OAKS CARE CENTER OF METAIRIE.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.