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Chateau Living Center

716 Village Road, Kenner, LA 70065 · Jefferson County · (504) 464-0604

215 certified beds, about 175 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
1 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 195184 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 29, 2026, inspectors cited 4 health deficiencies (the Louisiana average is 6.4, the national average 9.2).

Of 50 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 2 fines totaling $159,972 in the last three years; the largest was $93,873, and the latest is dated January 6, 2025.

Nurses and nurse aides worked 3.04 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.11 of those hours.

47.5% of nursing staff left within the year CMS measured (Louisiana average 47.6%).

CMS links it to Plantation Management Company, an affiliated group of 16 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 50 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
1K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
30D
16E
0F
Potential for minimal harm
0A
3B
0C
June 29, 2026Standard inspection, Complaint inspection · 4 citations
  1. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 31, 2026
    Inspectors wroteBased on observations and interviews, the facility failed to serve residents with proper utensils and dishware during meal service.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 31, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to: 1. Ensure opened food, available for resident consumption, was dated and labeled; and 2. Ensure food, available for resident consumption, was maintained in a sanitary manner.
  3. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2026
    Inspectors wroteBased on interviews and record reviews, the facility failed to revise a care plan to reflect a resident's nutritional status for 1 (Resident #4) of 1 sampled residents investigated for tube feeding.
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2026
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure dietary staff performed proper hand hygiene technique for 1(S5Dietary Aide) of 3 dietary staff observed for hand hygiene.
June 24, 2026Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 31, 2026
    Inspectors wroteBased on interviews and record reviews, the facility failed to clarify the orthopedic physician's recommendation, obtain the necessary physician order, and implement the use of a right arm sling for 1 (Resident #1) of 3 sampled residents reviewed for quality of care and treatment.
April 1, 2026Complaint inspection · 1 citation
  1. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 8, 2026
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure the medication error rate was not greater than 5% for 2 (Resident #R5 and Resident #R6) of 4 residents observed during medication administration.
February 11, 2026Complaint inspection · 1 citation
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 13, 2026
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure a resident's privacy was maintained during perineal care for 1 (Resident #1) of 2 sampled residents observed for privacy/dignity rights during perineal care.
September 23, 2025Complaint inspection · 2 citations
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 13, 2025
    Inspectors wroteBased on observation, interviews, and record review, the facility failed to provide Activities of Daily Living (ADL) care in a timely manner for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for ADL care.
  2. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 13, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a resident's medication was not available for administration for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for medication administration.
July 23, 2025Standard inspection · 12 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations, interviews, and record reviews the facility failed to ensure resident equipment and rooms were maintained in a sanitary manner for 2 (Resident #57, Resident #148) of 2 (Resident #57, Resident #148) sampled residents investigated for tube feeding.
  2. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure an incident of resident to resident physical abuse was reported to the state agency for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation.
  3. E
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure an incident of resident to resident physical abuse was thoroughly investigated for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation.
  4. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to:1. Ensure staff used soap and water to perform hand hygiene for a resident on physician ordered contact precautions for Clostridium Difficile (a highly contagious encapsulated bacteria that causes severe abdominal pain and diarrhea and is resistant to alcohol based hand sanitizer [ABHS])(C. Difficile) (Resident #75);2. Ensure staff wore proper personnel protective equipment (PPE) while caring for a resident on C. Difficile contact isolation precautions (Resident #75); and,3. Ensure housekeeping used the proper cleaning agent to clean and disinfect a room on contact isolation precautions for C. Difficile (Resident #75). This deficient practice was identified for 1 (Resident #75) of 1 (Resident #75) sampled residents investigated for infection control surveillance.
  5. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations and interviews the facility failed to maintain an effective pest control management program for 7 (Resident #16, Resident #24, Resident #67, Resident #72, Resident #95, Resident #139, Resident #148) of 7 (Resident #16, Resident #24, Resident #67, Resident #72, Resident #95, Resident #139, Resident #148) sampled resident rooms observed for pests, 1 (Hall C ) of 3 (Hall C, Hall D, Hall E) sampled halls reviewed for environment, and for 2 (Dining Room A, Dining Room B) of 2 (Dining Room A, Dining Room B) sampled dining rooms observed during dining observations.
  6. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to protect the residents' right to be free from physical abuse by a resident for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation.
  7. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure:1. The skilled nurse documented adequate indication for use of an anti-psychotic (medication used to treat psychosis) medication used on an as needed (PRN) basis (Resident #3); and,2. The physician re-evaluated the use of an anti-psychotic used on a PRN basis and documented the rational and duration for an as needed (PRN) anti-psychotic drug (Resident #3). This deficient practice was identified for 1 (Resident #3) of 5 (Resident #3, Resident #16, Resident #98, Resident #110 Resident #119) sampled residents investigated for unnecessary medications.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure a resident's fingernails were maintained for 1 (Resident #174) of 2 (Resident #119, Resident #174) sampled residents investigated for activities of daily living (ADL).
  9. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to ensure chemicals in the beauty shop room were secured and not accessible to wandering residents.
  10. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to have evidence a resident's oxygen tubing was changed weekly for 1 (Resident #74) of 2 (Resident #74, Resident #187) residents reviewed for respiratory care.
  11. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to ensure food was stored in a sanitary manner.
  12. B
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) September 2, 2025
    Inspectors wroteBased on observations and interview, the facility failed to post the required nurse staffing information at the beginning of each shift daily for 3 (07/21/2025, 07/22/2025, 07/23/2025) of 3 (07/21/2025, 07/22/2025, 07/23/2025) days observed for nurse staffing information.
April 10, 2025Complaint inspection · 5 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2025
    Inspectors wroteBased on observation and interviews, the facility failed to provide a privacy cover for a urinary catheter drainage bag for 1 (Resident #R9) of 1 (Resident #R9) residents reviewed for catheters.
  2. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure expired medications were not available for resident use for 2 (Medication Cart a, Medication Cart b) of 2 (Medication Cart a, Medication Cart b) medication carts reviewed for medication storage.
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2025
    Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to ensure medications were not left unattended at a resident's bedside for 1 (Resident #2) of 5 (Resident #1, Resident #2, Resident #3, Resident #4, Resident #12) sampled residents investigated for medication storage.
  4. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to serve residents' food at an acceptable temperature as required.
  5. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2025
    Inspectors wroteBased on observation and interview, the facility failed to ensure a functional call bell was available for 2 (Resident #2, Resident #R6) of 15 (Resident #1, Resident #2, Resident #3, Resident #4, Resident #R5, Resident #R6, Resident #R7, Resident #R8, Resident #R9, Resident #R10, Resident #R11, Resident #12, Resident #R13, Resident #R14, Resident #R15) residents investigated for functional call bells.
March 13, 2025Complaint inspection · 6 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to ensure 1. facility's halls were free of strong unpleasant odors for Hall A and Hall B; and, 2. debris and trash were removed from Resident #1's floor; and 3. a damaged wedge pillow used to reposition Resident #1 was replaced. This deficient practice was identified for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for environment.
  2. E
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a Certified Nursing Assistant (CNA) notified the nurse that wound dressings were removed from Resident #1's sacral wound; right gluteal wound; and right ischium ; and, a Licensed Practical Nurse (LPN) ensured Resident #1's heel protector was applied to her left heel. The deficient practice was identified for 1 (Resident #1) of 2 (Resident #1, Resident #3) residents observed for wound care.
  3. E
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident diagnosed with peripheral vascular disease had an appointment for toenail trimming for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for foot care.
  4. E
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, record reviews, and interviews, the facility failed to ensure Certified Nursing Assistants (CNAs) demonstrated competencies for hand hygiene; use of Enhanced Barrier Precautions; proper showering; and and, a Licensed Practical Nurse (LPN) demonstrated competency applying a heel protector when providing care to residents. This deficient practice was identified for 2 (Resident #1, Resident#2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observations, interviews, and record reviews facility failed to maintain an infection prevention and control program for 2 (Resident #1, Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents.
  6. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to provide good personal hygiene for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for Activities of Daily Living (ADL) care.
January 6, 2025Complaint inspection · 2 citations
  1. K
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 3, 2025
    Inspectors wroteBased on observations, interviews and record reviews, the facility failed to ensure the resident's environment remained free of accident/hazards, identify and eliminate the risk of accident hazards to keep a resident free from elopement for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) residents investigated for accidents/hazards. This deficient practice resulted in an Immediate Jeopardy (IJ) situation on 12/23/2024 at 8:50 a.m., when Resident #1 who was ordered a WanderGuard transmitter (a personal safety device that will alert facility staff when the resident approaches an exit and/or has left the building) exited the facility through Exit b. On 12/23/2024 at 9:25 a.m., Resident #1 was found 0.4 miles away from the facility with a skin tear to the back of his head. [...]
  2. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 3, 2025
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a Certified Nursing Assistant (CNA) was competent in the facility's procedure for elopement risk residents for 1 (S7CNA) of 21 (S3CNA, S6CNA, S7CNA, S11Ward Clerk, S12CNA, S13Licensed Practical Nurse [LPN], S14CNA, S15LPN, S16Restorative Aide, S17CNA, S18CNA, S19LPN, S20LPN, S21LPN, S22CNA, S23LPN, S24CNA, S25CNA, S26CNA, S27LPN, and S28CNA facility employees interviewed for competency as it related to residents at risk for elopement.
August 28, 2024Complaint inspection · 3 citations
  1. D
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    F557 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 27, 2024
    Inspectors wroteBased on record reviews, observation, and interviews the facility failed to ensure a resident was provided privacy during Percutaneous Endoscopic Gastrostomy (PEG) tube (a tube inserted through the skin into the stomach to provide liquid nourishment) feeding care for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for resident rights.
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 27, 2024
    Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to ensure staff wore proper protective equipment for Enhanced Barrier Precautions (EBP) during Percutaneous Endoscopic Gastrostomy (PEG) tube (a tube inserted through the skin into the stomach to provide liquid nourishment) feeding care for 1 (Resident #3) of 1 (Resident #3) sampled residents reviewed for PEG tube feeding care.
  3. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 27, 2024
    Inspectors wroteBased on observations and interviews, he facility failed to ensure water from the shower room did not leak into the hallway for 1 (Shower Room A) of 4 (Shower Room A, Shower Room B, Shower Room C, and Shower Room D) shower rooms observed for physical environment.
July 24, 2024Standard inspection, Complaint inspection · 10 citations
  1. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interview, the facility failed to accurately revise a plan of care that addressed a resident's skin condition for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers.
  2. E
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interviews, the facility failed to: 1. Ensure the facility's policy was followed by failing to complete a Braden skin risk assessment upon re-admission as required for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcer; 2. Ensure a resident's pressure ulcer status was accurately documented for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers, and; 3. Ensure Resident #29's pressure ulcer prevention/treatment interventions were implemented for 1 (Rsident #29) of 2 (Resident #29 and Resident #62) sampled residents investigated for pressure ulcers.
  3. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 26, 2024
  4. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to assess a resident for self-administration of medications for 2 of 53 sampled observed for self-administration of medications (Resident #122 and Resident #189).
  5. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on observations and interviews the facility failed to ensure a resident's wheelchair was in good repair and maintained in a sanitary manner for 1 resident (Resident #77) of 3 Residents (Resident #4, Resident #77, and Resident #168) sampled residents reviewed for environment.
  6. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interviews, the facility failed to ensure a Level I Pre-admission Screening and Resident Review (PASARR) was accurately completed to reflect a resident's diagnosis of mental illness for 1 (Resident #121) of 1 (Resident #121) sampled residents reviewed for PASARR.
  7. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interviews the facility failed to ensure site care was provided to a peripherally inserted central catheter (PICC) as per professional standards of practice for 1 (Resident #596) of 2 (Resident #177 and Resident #596) sampled residents investigated for PICC site care.
  8. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record review, observation, and interviews the facility failed to maintain food on the steam table to at least 135 degrees Fahrenheit (F).
  9. B
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    F640 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interview, the facility failed to transmit the resident assessment within 14 days of completion for 1 (Resident #105) of 2 (Resident #105 and Resident #87) investigated for resident assessments.
  10. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteBased on record reviews and interviews, the facility failed to ensure a resident's Minimum Data Set (MDS) assessment reflected the resident's accurate skin condition for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers.
September 21, 2023Complaint inspection · 3 citations
  1. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 16, 2023
    Inspectors wroteBased on interview, and record review, the facility failed to notify a resident's representative of a change in condition. This deficient practice was identified for 1 (Resident #268) of 5 (Resident #23, Resident #30, Resident #43, Resident #84, and Resident #268) sampled residents.
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 16, 2023
    Inspectors wroteBased on observations, interviews, and record review the facility failed to ensure a resident with a newly developed stage 2 pressure ulcer was assessed in a timely manner by a registered nurse for 1 (Resident #23) of the 3 residents (Resident #1, Resident #23, and Resident #30) review for skin conditions/pressure ulcer care.
  3. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 16, 2023
    Inspectors wroteBased on observation and interview, the facility failed to: 1. Ensure food was not stored on the freezer floor; 2. Ensure expired beverages were not available for resident consumption; 3. Ensure kitchen appliances were free of a buildup of a yellow and brown substance; and, 4. Ensure the flooring of the kitchen was free of a buildup of brown substance under appliances and along the kitchen's baseboards.

Fire safety inspections

2 fire safety citations on file: 2 on July 24, 2024.

Every fire safety citation2 citations
  1. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · July 24, 2024 · Corrected (the home has a date of correction)
  2. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · July 24, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
January 6, 2025Fine $93,873
September 21, 2023Fine $66,099

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeLouisianaUnited States
All nursing staff (RN, LPN and aides)3.043.763.86
Registered nurses0.110.310.69
All nursing staff on weekends2.673.213.42
Nurse aides1.63
Licensed practical nurses1.31
Nursing staff turnover (share who left in a year)47.5%47.6%45.8%
Registered nurse turnover20.0%41.6%42.9%
Administrators who left1

CMS expects 4.03 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.19 on weekdays and 2.67 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.07 in April to June 2025 to 3.04 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.040.113.192.67 0.0%0 of 90175
Oct to Dec 20253.040.103.182.68 0.0%0 of 92179
Jul to Sep 20253.070.103.222.70 2.1%0 of 92182
Apr to Jun 20253.070.103.252.64 1.5%1 of 91185
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Louisiana, Jan to Mar 20263.640.263.863.103.6%0.9% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Louisiana

JobMedianMiddle halfEmployed
Louisiana, all employers
CNAs (nursing assistants)$14.67$13.97 to $16.8720,690
LPNs and LVNs$27.63$23.87 to $29.4317,600
Registered nurses$38.57$33.19 to $45.0048,970
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

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For Chateau Living Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeLouisianaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
16.917.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.51.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.82.11.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.13.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.53.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
20.617.914.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.65.64.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
30.122.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
18.128.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
18.614.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.82.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.12.71.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Chateau Living Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (47.6% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

47.6% this home

No different from the national rate

US median of homes 51.5% · Louisiana: 16 better, 33 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 115 eligible stays.

Potentially preventable readmissions

13.6% this home

No different from the national rate

US median of homes 10.7% · Louisiana: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 112 eligible stays.

Infections that led to a hospital stay

12.5% this home

Worse than the national rate

US median of homes 7.1% · Louisiana: 1 better, 7 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 85 eligible stays.

Self-care and mobility at discharge

29.7% this home

Median of homes: Louisiana50.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 37 residents counted.

Falls with major injury

0.0% this home

Median of homes: Louisiana1.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 54 residents counted.

New or worsened pressure ulcers

7.7% this home

Median of homes: Louisiana2.8% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 54 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Louisiana100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 16 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: CHATEAU LIVING CENTER OF KENNER, LLC. CMS links this home to Plantation Management Company, a group of 16 nursing homes averaging 1.7 stars overall.

NameRoleTypeShareSince
Highpoint Healthcare LLC5% or greater direct ownership interestOrganization50%07/09/2008
D'arensbourg, JordanW-2 managing employeeIndividual01/01/2022
David, LoraW-2 managing employeeIndividual03/01/2002
Delatte, KimberlyCorporate directorIndividual07/09/2008
Quirk, GeneCorporate directorIndividual07/09/2008
Quirk, ScottCorporate directorIndividual07/09/2008
Highpoint Healthcare LLCOperational/managerial controlOrganization07/09/2008

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on September 23, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on June 29, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on June 29, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on June 29, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.67 hours per resident per day, below the Louisiana average of 3.21.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Louisiana contacts for a concern about a nursing home

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Common questions

What is Chateau Living Center's Medicare star rating?
CMS rates Chateau Living Center 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Chateau Living Center get at its last inspection?
4 health deficiencies at the standard inspection on June 29, 2026. The Louisiana average is 6.4.
Has Chateau Living Center been fined?
Yes. CMS lists 2 fines totaling $159,972 in the last three years.
Does Chateau Living Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Chateau Living Center?
CMS lists 7 owners and managers, and links the home to Plantation Management Company. Legal business name: CHATEAU LIVING CENTER OF KENNER, LLC.

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