Crestview Rehabilitation Center, LLC
1849 First Avenue East, Crestview, FL 32539 · Okaloosa County · (850) 682-5322
180 certified beds, about 129 residents a day · For profit - Corporation · Medicare and Medicaid since 1968
CMS Care Compare ratings, data as of September 1, 2026 · CCN 105190 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 21, 2025, inspectors cited 1 health deficiency (the Florida average is 7.1, the national average 9.2).
None of its 4 health citations since March 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.70 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
34.4% of nursing staff left within the year CMS measured (Florida average 41.4%).
CMS links it to Sovereign Healthcare Holdings, an affiliated group of 43 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 4 health citations on file.
August 21, 2025Standard inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, interviews and record reviews, the facility failed to follow physician orders and maintain infection control practices for 1 of 3 residents observed for direct care. (Resident #64)The findings Include:On 08/18/25 at approximately 4:15 PM, an observation of Resident # 64 was made. He was noted sitting in his wheelchair at the nurses' station in front of the medication cart. Nurse A, a Licensed Practical Nurse (LPN), was kneeling in front of the resident applying Diclofenac External Gel 1% (a topical medication used to treat pain) to the left knee with her bare hand. Nurse A then squeezed the gel into her bare hand and applied it to the resident's right knee and finally squeezed gel into her bare hand again and applied it to the resident's right shoulder. [...]
May 2, 2024Standard inspection · 0 citations
March 2, 2023Standard inspection · 3 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, record review, staff interview, and policy review, the facility failed to provide treatment and care in accordance with professional standards and facility policy for 1 of 2 residents sampled for non-pressure related skin conditions. (Resident #27)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, record review, staff interviews, and facility policy review, the facility failed to provide appropriate treatment to prevent further decrease in range of motion for 1 of 2 residents reviewed for limited range of motion. (Resident #69)
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to provide medications in a timely manner for 2 of 5 residents sampled for medication administration. (Residents #85 and #30)
Fire safety inspections
4 fire safety citations on file: 2 on August 21, 2025, 2 on May 2, 2024.
Every fire safety citation4 citations
- D Provide properly protected cooking facilities.
- D Have properly sized and located compartments to protect residents from smoke.
- D Install an approved automatic sprinkler system.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Florida | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.70 | 3.82 | 3.86 |
| Registered nurses | 0.64 | 0.73 | 0.69 |
| All nursing staff on weekends | 3.37 | 3.49 | 3.42 |
| Nurse aides | 2.15 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 34.4% | 41.4% | 45.8% |
| Registered nurse turnover | 47.6% | 46.0% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.49 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.84 on weekdays and 3.37 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.74 in April to June 2025 to 3.70 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.70 | 0.64 | 3.84 | 3.37 | 0.0% | 0 of 90 | 129 |
| Oct to Dec 2025 | 3.67 | 0.64 | 3.81 | 3.32 | 0.0% | 0 of 92 | 132 |
| Jul to Sep 2025 | 3.57 | 0.56 | 3.70 | 3.23 | 0.0% | 0 of 92 | 136 |
| Apr to Jun 2025 | 3.74 | 0.65 | 3.94 | 3.26 | 0.0% | 0 of 91 | 130 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Florida, Jan to Mar 2026 | 3.76 | 0.70 | 3.90 | 3.44 | 1.1% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Florida | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.2 | 8.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.3 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.3 | 2.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.1 | 9.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.7 | 8.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.8 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.8 | 9.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.1 | 1.8 |
Owners and operators
Legal business name: CRESTVIEW REHABILITATION CENTER, LLC. CMS links this home to Sovereign Healthcare Holdings, a group of 43 nursing homes averaging 3.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sovereign Healthcare Holdings LLC | Direct ownership interest | Organization | 02/01/2012 | |
| Cronquist 2015 Family Tr | Indirect ownership interest | Organization | 12/31/2015 | |
| John J Notermann Business Tr | Indirect ownership interest | Organization | 11/12/2017 | |
| Mangine, John | Indirect ownership interest | Individual | 06/25/2012 | |
| Crestview Manor, Inc . | 5% or greater security interest | Organization | 06/01/2013 | |
| Hsp Panhandle, LLC | 5% or greater security interest | Organization | 06/01/2013 | |
| Orix Real Estate Capital LLC | 5% or greater security interest | Organization | 01/01/2025 | |
| Brown, Fate | Managing control - governing body | Individual | 05/01/2017 | |
| Chery, Dawn | Managing control - governing body | Individual | 06/08/2017 | |
| Kaar, Susan | Managing control - governing body | Individual | 10/01/2003 | |
| Southern Healthcare Management LLC | Operational/managerial control | Organization | 06/01/2013 | |
| Blakely, Daniel | Operational/managerial control | Individual | 01/20/2020 | |
| Cronquist, Royce | Operational/managerial control | Individual | 02/01/2018 | |
| Donchey, Steven | Operational/managerial control | Individual | 04/01/2025 | |
| Mangine, John | Operational/managerial control | Individual | 06/25/2012 | |
| Melton, Donald | Operational/managerial control | Individual | 02/15/2009 | |
| Notermann, William | Operational/managerial control | Individual | 01/01/2025 | |
| Notermann, Brenda | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 12/03/2025 | |
| Crestview Manor, Inc . | Adp of the SNF | Organization | 06/01/2013 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 01/01/2025 | |
| Hsp Panhandle, LLC | Adp of the SNF | Organization | 06/01/2013 | |
| Ph-Jn, LLC | Adp of the SNF | Organization | 06/01/2013 | |
| Ph-Mc, LLC | Adp of the SNF | Organization | 06/01/2013 | |
| Southern Healthcare Management LLC | Adp of the SNF | Organization | 12/03/2025 | |
| Sovereign Healthcare Disbursements LLC | Adp of the SNF | Organization | 06/01/2013 | |
| Wdw Trust | Adp of the SNF | Organization | 06/01/2013 | |
| Blakely, Daniel | Adp of the SNF | Individual | 01/20/2020 | |
| Brown, Fate | Adp of the SNF | Individual | 05/01/2017 | |
| Chery, Dawn | Adp of the SNF | Individual | 06/08/2017 | |
| Cronquist, Royce | Adp of the SNF | Individual | 02/01/2018 | |
| Donchey, Steven | Adp of the SNF | Individual | 04/01/2025 | |
| Kaar, Susan | Adp of the SNF | Individual | 10/01/2003 | |
| Kelly, Michelle | Adp of the SNF | Individual | 02/01/2018 | |
| Mangine, John | Adp of the SNF | Individual | 06/25/2012 | |
| Melton, Donald | Adp of the SNF | Individual | 02/15/2009 | |
| Notermann, William | Adp of the SNF | Individual | 01/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on August 21, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on March 2, 2023: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.37 hours per resident per day, below the Florida average of 3.49.
Other nursing homes nearby
- Aviata at Shoal Creek Crestview, 2.4 mi · 4 of 5 stars · 14 citations
- Silvercrest Health and Rehabilitation Center Crestview, 2.6 mi · 5 of 5 stars · 7 citations
- Manor at Blue Water Bay, the Niceville, 21.3 mi · 5 of 5 stars · 1 citation
- Fort Walton Rehabilitation Center, LLC Fort Walton Beach, 21.6 mi · 5 of 5 stars · 5 citations
- Florala Health and Rehabilitation LLC Florala, 21.7 mi · 3 of 5 stars · 3 citations
- Westwood Nursing and Rehabilitation Center Fort Walton Beach, 21.9 mi · 4 of 5 stars · 3 citations
- Emerald Coast Center Fort Walton Beach, 24.9 mi · 4 of 5 stars · 15 citations
Florida contacts for a concern about a nursing home
These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Florida Agency for Health Care Administration, Long Term Care Services Unit, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Florida Long-Term Care Ombudsman Program, 1-888-831-0404. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: FloridaHealthFinder, where Florida publishes its own records on licensed homes.
Common questions
- What is Crestview Rehabilitation Center, LLC's Medicare star rating?
- CMS rates Crestview Rehabilitation Center, LLC 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Crestview Rehabilitation Center, LLC get at its last inspection?
- 1 health deficiency at the standard inspection on August 21, 2025. The Florida average is 7.1.
- Has Crestview Rehabilitation Center, LLC been fined?
- CMS lists no fines in the last three years.
- Does Crestview Rehabilitation Center, LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Crestview Rehabilitation Center, LLC?
- CMS lists 36 owners and managers, and links the home to Sovereign Healthcare Holdings. Legal business name: CRESTVIEW REHABILITATION CENTER, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.