How many deficiencies did Franklin Health and Rehabilitation Center get at its last inspection?

10 health deficiencies at the standard inspection on September 22, 2023. The Virginia average is 14.3.

Has Franklin Health and Rehabilitation Center been fined?

CMS lists no fines in the last three years.

Does Franklin Health and Rehabilitation Center accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Franklin Health and Rehabilitation Center?

CMS lists 20 owners and managers, and links the home to Lifeworks Rehab. Legal business name: FRANKLIN FACILITY LLC.

Franklin Health and Rehabilitation Center: Inspections

The record in brief

At its most recent standard inspection, on September 22, 2023, inspectors cited 10 health deficiencies (the Virginia average is 14.3, the national average 9.2).

Of 16 health citations since September 2018, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.30 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.52 of those hours.

59.0% of nursing staff left within the year CMS measured (Virginia average 48.1%).

CMS links it to Lifeworks Rehab, an affiliated group of 64 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

309/18

207/21

1009/23

105/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

14D

Potential for minimal harm

May 12, 2026Complaint inspection · 1 citation

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on staff interviews, clinical record review, and facility document review, the facility staff failed to ensure the resident environment remained free of accident hazards as is possible for (1) one of (3) three current sampled residents, Resident #1, resulting in harm. While operating a motorized wheelchair in the facility parking lot on 4/03/26, Resident #1 struck a curb which caused the motorized wheelchair to tilt resulting in Resident #1 falling from the motorized wheelchair. Resident #1 sustained bilateral subdural hematomas, first/second cervical vertebral fractures, a scalp laceration, multiple abrasions, and a hematoma of the scalp resulting in transfer to a higher level of care and surgical intervention.

September 22, 2023Standard inspection, Complaint inspection · 10 citations

D

Keep residents' personal and medical records private and confidential.

F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation and staff interview, facility staff failed to ensure the privacy and confidentiality of medical information in oral communication for 1 of 30 current residents in the survey sample, Resident #51. Resident #51 was admitted to the facility with diagnoses that included peripheral vascular disease and renal failure. On the Minimum Data Set assessment with Assessment Reference Date 7/12/23, the resident scored 10/15 on the brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. The resident was unaware that staff were shouting details about the resident's clinical condition in the hall. On 9/19/23 at 9:20 AM, CNA#5 yelled down the hall to LPN #1 you got any Foleys on that hall? LPN #1 replied there's no one named Foley on this hall. CNA #5 then yelled Foley catheters. [...]
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to accurately code a minimum data set (MDS) assessment for 1 of 3 closed records reviewed, Resident #112.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2023

Inspectors wrote2. For Resident #96, the facility staff failed to ensure fall prevention and safety measures were in place per the resident's comprehensive person-centered care plan. Resident #96's diagnosis list indicated diagnoses, which included, but not limited to Hemiplegia and Hemiparesis following Non-traumatic Subarachnoid Hemorrhage, Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, and Cirrhosis of the Liver. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 7/05/23 coded the resident as moderately impaired in cognitive skills for daily decision making with short-term memory problems. Resident #96 was coded as requiring extensive assistance with bed mobility, dressing, eating, toileting, personal hygiene and being totally dependent on staff for transfers. [...]
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure that the resident environment remained as free of accident hazards as is possible as evidenced by the presence of unsecured oxygen cylinders located in 2 of 30 resident rooms in the survey sample, Resident #267 and #271.
D

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to ensure that a resident who needs respiratory care is provided such care consistent with the comprehensive person-centered care plan for 1 of 30 residents in the survey sample, Resident #40.
D

Ensure medication error rates are not 5 percent or greater.

F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation, staff interview, clinical record review, facility document review and during a medication pass and pour observation, the facility staff failed to ensure a medication error rate of less than 5 %. There were three errors in 36 opportunities for a medication error rate of 8.3%. These errors affected Resident # 40.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation, interviews, and clinical record review, the facility staff failed to ensure medications were secure and stored in locked compartments for 1 of 30 residents in the survey sample, Resident #264.
D

Provide timely, quality laboratory services/tests to meet the needs of residents.

F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to provide laboratory services to meet the needs of the resident for 1 of 30 residents in the survey sample, Resident #267.
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to maintain a complete and accurate clinical record for 1 of 30 residents in the survey sample, Resident #264.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2023

Inspectors wroteBased on observation, staff interviews, and facility document review, the facility staff failed to maintain an infection prevention program for preventing and controlling infection and communicable diseases during an identified outbreak of COVID-19 on 1 of 2 nursing units, Unit 2. Facility staff failed to follow facility policy and procedure and CDC (Centers for Disease Control and Prevention) guidance related to source control mask use during a COVID-19 outbreak. At the time of the survey on 9/21/23, there was a current facility total of 40 COVID-19 positive residents and 27 COVID-19 positive staff members. Unit 2 had a total of 18 COVID-19 positive residents.

July 22, 2021Standard inspection · 2 citations

D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2021

Inspectors wroteBased on staff interview, clinical record review, and during a medication pass and pour observation, the facility staff failed to ensure the residents receive treatment and care in accordance with the comprehensive person-centered care plan for 1 of 26 residents in the survey sample, Resident #74.
D

Ensure that residents are free from significant medication errors.

F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2021

Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure that residents were free of significant medication errors for 1 of 26 residents in the survey sample, Resident #50.

September 20, 2018Standard inspection · 3 citations

E

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 24, 2018

Inspectors wroteBased on staff interview, clinical record review, and facility document review, pharmacy staff failed to submit irregularity reports to the facility director of nursing and medical director for action for 4 of 34 residents sampled (Resident #57, 72, 95, and 101). The Findings Included: 1. For resident #57, pharmacy staff failed to submit a pharmacy irregularity report recommending laboratory testing. Resident #57 was admitted to the facility on [DATE] with diagnoses including atrial fibrillation, heart failure, hypertension, gastroesophageal reflux, thyroid disorder, arthritis, osteoporosis, fracture leg, malnutrition, anxiety, depression, and insomnia. [...]
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2018

Inspectors wroteBased on observation, staff interview and clinical record review, the facility staff failed to ensure an accurate minimum data set (MDS) assessment for 1 of 34 residents (Resident #9).
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2018

Inspectors wroteBased on staff interview, facility document review and clinical record review, the facility staff failed to ensure a complete and accurate clinical record was maintained for 1 of 34 residents (Resident #6).

Fire safety inspections

15 fire safety citations on file: 3 on September 22, 2023, 12 on July 22, 2021.

Every fire safety citation15 citations

F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · September 22, 2023 · Corrected (the home has a date of correction)
E
Follow proper procedures when the fire alarm was out of service for more than 4 hours.

K 346 · September 22, 2023 · Corrected (the home has a date of correction)
D
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · September 22, 2023 · Corrected (the home has a date of correction)
F
Properly install and monitor supervisory attachments on automatic sprinkler systems.

K 352 · July 22, 2021 · Waiver
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · July 22, 2021 · Corrected (the home has a date of correction)
F
Install corridor and hallway doors that block smoke.

K 363 · July 22, 2021 · Corrected (the home has a date of correction)
F
Have properly installed electrical wiring and gas equipment.

K 511 · July 22, 2021 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · July 22, 2021 · Corrected (the home has a date of correction)
E
Have exits that are accessible at all times.

K 271 · July 22, 2021 · Waiver
E
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · July 22, 2021 · Corrected (the home has a date of correction)
E
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · July 22, 2021 · Corrected (the home has a date of correction)
D
Have properly located and lighted "Exit" signs.

K 293 · July 22, 2021 · Corrected (the home has a date of correction)
D
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · July 22, 2021 · Corrected (the home has a date of correction)
D
Provide a written emergency evacuation plan.

K 711 · July 22, 2021 · Corrected (the home has a date of correction)
D
Ensure proper usage of power strips and extension cords.

K 920 · July 22, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Virginia	United States
All nursing staff (RN, LPN and aides)	3.30	3.76	3.86
Registered nurses	0.52	0.69	0.69
All nursing staff on weekends	2.81	3.29	3.42
Nurse aides	1.97
Licensed practical nurses	0.81
Nursing staff turnover (share who left in a year)	59.0%	48.1%	45.8%
Registered nurse turnover	66.7%	48.2%	42.9%
Administrators who left	1

CMS expects 4.20 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.50 on weekdays and 2.81 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.44 in April to June 2025 to 3.30 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.30	0.52	3.50	2.81	0.6%	2 of 90	115
Oct to Dec 2025	3.46	0.49	3.58	3.13	8.3%	0 of 92	110
Jul to Sep 2025	3.30	0.59	3.49	2.81	19.3%	0 of 92	115
Apr to Jun 2025	3.44	0.50	3.66	2.90	7.0%	0 of 91	110
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Virginia, Jan to Mar 2026	3.58	0.56	3.76	3.12	5.7%	0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Virginia

Job	Median	Middle half	Employed
Virginia, all employers
CNAs (nursing assistants)	$20.77	$17.80 to $22.56	40,580
LPNs and LVNs	$31.21	$28.66 to $35.84	15,550
Registered nurses	$45.00	$38.51 to $49.53	77,490
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Virginia	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	6.8	14.8	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.4	0.4	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	1.8	1.6	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	3.9	3.6	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	3.7	1.3	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	7.4	15.6	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	5.1	4.7	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	23.1	14.2	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	11.6	22.3	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	6.8	11.5	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.7	1.5	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.1	1.5	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Franklin Health and Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (61.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

61.4% this home

Better than the national rate

US median of homes 51.5% · Virginia: 101 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 238 eligible stays.

Potentially preventable readmissions

11.6% this home

No different from the national rate

US median of homes 10.7% · Virginia: 1 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 232 eligible stays.

Infections that led to a hospital stay

6.5% this home

No different from the national rate

US median of homes 7.1% · Virginia: 2 better, 8 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 167 eligible stays.

Self-care and mobility at discharge

38.9% this home

Median of homes: Virginia60.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 126 residents counted.

Falls with major injury

0.6% this home

Median of homes: Virginia0.7% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 174 residents counted.

New or worsened pressure ulcers

2.3% this home

Median of homes: Virginia2.1% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 174 residents counted.

Medication list given at discharge

98.5% this home

Median of homes: Virginia97.8% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 68 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: FRANKLIN FACILITY LLC. CMS links this home to Lifeworks Rehab, a group of 64 nursing homes averaging 2.1 stars overall.

Name	Role	Type	Share	Since
Franklin Holdings I LLC	5% or greater direct ownership interest	Organization	100%	05/28/2021
Ak 2003 Family Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Al 2003 Family Trust	5% or greater indirect ownership interest	Organization		05/28/2021
America West LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Charles 1994 & Family LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Charles 1994 Family Grantor Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Charles 1994 LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Edward 1998 Family Grantor Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Edward 1998 LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Kss 2000 Family Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Ml 2000 Family Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Mrv West LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Redrock West LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Sas 1998 Family Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Saul 2012 Family Grantor Trust	5% or greater indirect ownership interest	Organization		05/28/2021
Saul 2012 LLC	5% or greater indirect ownership interest	Organization		05/28/2021
Rajchenbach, Moshe	Corporate officer	Individual		05/28/2021
Spiegel, Hindy	Corporate officer	Individual		05/28/2021
Rczbm West Manager LLC	Operational/managerial control	Organization		05/28/2021
Spiegel, Hindy	Operational/managerial control	Individual		05/28/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 12, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on September 22, 2023: "Ensure each resident receives an accurate assessment."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on September 22, 2023: "Ensure medication error rates are not 5 percent or greater."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on September 22, 2023: "Keep residents' personal and medical records private and confidential."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.81 hours per resident per day, below the Virginia average of 3.29.
How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Rocky Mount Health & Rehab Center
Rocky Mount, 1 mi · 3 of 5 stars · 18 citations
Friendship Health and Rehab Center - South
Roanoke, 16.1 mi · 3 of 5 stars · 19 citations
Pheasant Ridge Nursing and Rehabilitation
Roanoke, 16.8 mi · 1 of 5 stars · 44 citations
South Roanoke Nursing and Rehabilitation
Roanoke, 17.7 mi · 3 of 5 stars · 39 citations
King's Grant Lacy Health Center
Martinsville, 17.8 mi · 5 of 5 stars · 4 citations
Stanleytown Health and Rehabilitation Center
Bassett, 18 mi · 4 of 5 stars · 27 citations
Old Southwest Health and Rehabilitation
Roanoke, 19.1 mi · 1 of 5 stars · 126 citations
Berkshire Health & Rehabilitation Center
Vinton, 19.6 mi · 4 of 5 stars · 28 citations

Virginia contacts for a concern about a nursing home

These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.

Common questions

What is Franklin Health and Rehabilitation Center's Medicare star rating?: CMS rates Franklin Health and Rehabilitation Center 3 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Franklin Health and Rehabilitation Center get at its last inspection?: 10 health deficiencies at the standard inspection on September 22, 2023. The Virginia average is 14.3.
Has Franklin Health and Rehabilitation Center been fined?: CMS lists no fines in the last three years.
Does Franklin Health and Rehabilitation Center accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Franklin Health and Rehabilitation Center?: CMS lists 20 owners and managers, and links the home to Lifeworks Rehab. Legal business name: FRANKLIN FACILITY LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.