Home / North Carolina / Lumberton
Glenflora
5701 Fayetteville Road, Lumberton, NC 28360 · Robeson County · (910) 739-2821
52 certified beds, about 47 residents a day · Non profit - Corporation · Medicare and Medicaid since 1979
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345194 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 12, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 4 health citations since August 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $29,874 in the last three years; the largest was $15,185, and the latest is dated May 28, 2026.
Nurses and nurse aides worked 4.60 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.40 of those hours.
54.4% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Lutheran Services Carolinas, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 4 health citations on file.
May 28, 2026Complaint inspection · 1 citation
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and staff, Nurse Practitioner, Medical Director, and Responsible Party interviews, the facility failed to provide ongoing assessments after a fall and failed to communicate effectively to provide medical diagnostics and treatment for 1 of 3 residents reviewed for assessment after a fall (Resident #1). Resident #1 was found on the floor mat beside her bed by Nurse #1 on 4/27/26 at approximately 4:30 AM. Nurse #1 stated Resident #1 did not have any apparent injury and she and Nursing Assistant (NA) #1 picked the resident up and placed her back in her bed. Nurse #1 did not report the fall to the oncoming nurse for the 7:00 AM to 7:00 PM shift, Nurse #2. Later, on 4/27/26, Nurse #2 observed an area on the front of Resident #1's left lower leg that was red, swollen and felt warm to touch. [...]
February 12, 2026Standard inspection · 1 citation
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility failed to maintain hot pureed food at 135 degrees Fahrenheit (F) or higher for 1 of 1 tray line observation. This practice has the potential to affect residents on a pureed diet.
December 12, 2024Standard inspection · 0 citations
December 4, 2023Complaint inspection · 1 citation
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, observation, staff and Physician interviews, the facility failed to provide a safe transfer when the Transportation Aide did not ensure a resident's lower extremities were raised during a transfer onto the wheelchair lift platform of the facility van for 1 of 1 resident reviewed for supervision to prevent accidents (Resident #1). During a facility van transport on 10/31/23, Resident #1 was assisted onto the wheelchair lift platform by the facility Transportation Aide when she fell forward from the wheelchair resulting in a laceration to the head, fractures of cervical (neck) 1 and 2 vertebrae, fractures of the right tibia and fibula (bones of the lower leg), and fracture of the femur (hip). Resident #1 was sent to the emergency room for evaluation and treatment and required transfer via life flight to a second hospital on [DATE] for acute trauma care. [...]
August 24, 2023Standard inspection · 1 citation
- C Post nurse staffing information every day.
Inspectors wroteBased on record review and staff interviews, the facility failed to post accurate nurse staffing information for 8 out of 19 nursing staff postings reviewed for staffing during the third quarter of 2022.
Fire safety inspections
9 fire safety citations on file: 5 on February 12, 2026, 2 on December 12, 2024, 2 on August 24, 2023.
Every fire safety citation9 citations
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Have restrictions on the use of portable space heaters.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install an approved automatic sprinkler system.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| May 28, 2026 | Fine | $15,185 |
| December 4, 2023 | Fine | $14,689 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.60 | 3.85 | 3.86 |
| Registered nurses | 0.40 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.95 | 3.42 | 3.42 |
| Nurse aides | 3.06 | ||
| Licensed practical nurses | 1.15 | ||
| Nursing staff turnover (share who left in a year) | 54.4% | 49.0% | 45.8% |
| Registered nurse turnover | 75.0% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.24 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.87 on weekdays and 3.95 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.49 in April to June 2025 to 4.60 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.60 | 0.40 | 4.87 | 3.95 | 0.0% | 2 of 90 | 47 |
| Oct to Dec 2025 | 4.49 | 0.39 | 4.72 | 3.89 | 0.0% | 0 of 92 | 47 |
| Jul to Sep 2025 | 4.44 | 0.47 | 4.73 | 3.71 | 0.0% | 0 of 92 | 47 |
| Apr to Jun 2025 | 4.49 | 0.57 | 4.80 | 3.71 | 0.0% | 0 of 91 | 47 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.9 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.3 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 27.8 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.1 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.9 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.4 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.9 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 1.8 | 1.8 |
Owners and operators
Legal business name: GLENFLORA. CMS links this home to Lutheran Services Carolinas, a group of 9 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Lutheran Services for the Aging, Inc. | Indirect ownership interest | Organization | 11/07/2013 | |
| Goins, Ted | Managing control - governing body | Individual | 11/07/2013 | |
| Herman, Richard | Managing control - governing body | Individual | 06/01/2021 | |
| Maddry, Karen | Managing control - governing body | Individual | 04/01/1982 | |
| Nelson, Douglas | Managing control - governing body | Individual | 09/01/2022 | |
| Kropp, Randall | Corporate director | Individual | 09/30/2015 | |
| Smith, Kesha | Corporate director | Individual | 10/01/2012 | |
| Maddry, Karen | Corporate officer | Individual | 04/01/1982 | |
| Nickerson, Kirby | Corporate officer | Individual | 10/01/2012 | |
| Glenflora | Operational/managerial control | Organization | 05/04/2009 | |
| Lsa Management Inc. | Operational/managerial control | Organization | 11/07/2013 | |
| Lutheran Services for the Aging, Inc. | Operational/managerial control | Organization | 11/07/2013 | |
| Goins, Ted | Operational/managerial control | Individual | 11/07/2013 | |
| Locklear, Austin | Operational/managerial control | Individual | 03/19/2019 | |
| Locklear, Charlene | Operational/managerial control | Individual | 05/03/2023 | |
| Smith, Kesha | Operational/managerial control | Individual | 09/08/2003 | |
| Lutheran Services for the Aging, Inc. | Trustee of the SNF | Organization | 11/07/2013 | |
| Goins, Ted | Trustee of the SNF | Individual | 11/07/2013 | |
| Herman, Richard | Trustee of the SNF | Individual | 06/01/2021 | |
| Glenflora | Adp of the SNF | Organization | 05/04/2009 | |
| Lsa Management Inc. | Adp of the SNF | Organization | 04/25/2025 | |
| Lutheran Services for the Aging, Inc. | Adp of the SNF | Organization | 04/25/2025 | |
| Locklear, Austin | Adp of the SNF | Individual | 03/19/2019 | |
| Locklear, Charlene | Adp of the SNF | Individual | 05/03/2023 | |
| Nickerson, Kirby | Adp of the SNF | Individual | 11/07/2013 | |
| Smith, Kesha | Adp of the SNF | Individual | 09/08/2003 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on May 28, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on February 12, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on August 24, 2023: "Post nurse staffing information every day."
Other nursing homes nearby
- Wesley Pines Retirement Community Lumberton, 2.5 mi · 4 of 5 stars · 9 citations
- Woodhaven Nursing Center Lumberton, 2.6 mi · 1 of 5 stars · 29 citations
- The Carrolton of Lumberton Lumberton, 3.5 mi · 1 of 5 stars · 28 citations
- Harborview Lumberton Lumberton, 4.4 mi · 3 of 5 stars · 19 citations
- Pembroke Center Pembroke, 9.5 mi · 1 of 5 stars · 38 citations
- Carolina Rehab Center of Cumberland Fayetteville, 22.3 mi · 3 of 5 stars · 25 citations
- The Carrolton of Fayetteville Fayetteville, 23.2 mi · 3 of 5 stars · 26 citations
- Bladen East Health and Rehab Elizabethtown, 23.5 mi · 2 of 5 stars · 10 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Glenflora's Medicare star rating?
- CMS rates Glenflora 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Glenflora get at its last inspection?
- 1 health deficiency at the standard inspection on February 12, 2026. The North Carolina average is 4.7.
- Has Glenflora been fined?
- Yes. CMS lists 2 fines totaling $29,874 in the last three years.
- Does Glenflora accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Glenflora?
- CMS lists 26 owners and managers, and links the home to Lutheran Services Carolinas. Legal business name: GLENFLORA.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.