Home / North Carolina / Fayetteville
4600 Cumberland Road, Fayetteville, NC 28306 · Cumberland County · (910) 429-1690
136 certified beds, about 131 residents a day · For profit - Corporation · Medicare and Medicaid since 2000
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345505 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on July 2, 2025, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 25 health citations since February 2023, 7 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 5 fines totaling $97,936 in the last three years; the largest was $49,319, and the latest is dated March 5, 2025.
Nurses and nurse aides worked 3.78 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.
51.7% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Lifeworks Rehab, an affiliated group of 64 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
Inspectors wroteBased on observation, record review, and staff interviews the facility failed to ensure their medication error rate was less than 5%. Two (2) medication administration errors were detected out of 38 opportunities. The medication errors occurred for 2 of 3 residents observed during medication administration (Resident #8 and Resident #9). This resulted in a 5.26% medication error rate.
Inspectors wroteBased on observations and staff interviews, the facility failed to discard expired food items stored in 3 of 4 nourishment room refrigerators (Unit 1, Unit 2 and Unit 3) . This practice had the potential to cause foodborne illnesses.
Inspectors wroteBased on record review, and staff, Wound Care Nurse Practitioner and Podiatrist interviews, the facility failed to obtain orders to coordinate care with the resident's Podiatrist to ensure care needs were met when a resident was admitted with no orders regarding care to a surgical incision site of the right heel. The surgical dressing was not removed, and no treatment was provided. At the Podiatrist visit on 1/13/25 the wound was significantly macerated (skin had become soft and broken down due to prolonged moisture) that had extended laterally out of the incision. Podiatrist #1 saw Resident #4 on 1/13/25 and started oral antibiotics and treatment orders to the incision site. Podiatrist #2 saw Resident #4 on 1/15/25 and changed the treatment orders to the incision site. [...]
Inspectors wroteBased on observation of a recorded video, record review and interviews with resident, staff, and a van transportation company, the facility failed to ensure a resident was safely transported to a physician's visit. The facility's contracted transportation company's Van Driver failed to ensure the lift platform was level with the van before rolling Resident # 7 out of the van. The resident fell backwards out of the transport van to a lift platform that was located on the ground approximately 3 feet below the level of the van. Review of the van company's recorded video of the incident revealed the resident could be heard crying and yelling loudly when she hit the ground. Failure to ensure safety when assisting residents onto mechanical van lifts has a high likelihood of resulting in serious resident harm. This was for one (Resident # 7) of three residents reviewed for accidents.
Inspectors wroteBased on observation, record review, and interviews with resident and staff the facility failed to afford privacy when a Nurse Aide used a cell phone by video chat in the vicinity of an unclothed resident receiving a shower. This was for one (Resident # 5) of four sampled residents who were interviewed about care.
Inspectors wroteBased on record review and interviews with resident, staff, physician, and pharmacist the facility failed to administer a daily intravenous antibiotic on two consecutive days. This was for one (Resident # 6) of one sampled resident whose medications were reviewed.
Inspectors wroteBased on record review, and interviews with staff and a prosthetic company employee, the facility failed to facilitate replacement of a lost prosthetic liner so the resident could use his prosthesis and walk. This was for one (Resident # 4) of one sampled resident who had a prosthesis.
Inspectors wroteBased on record review and staff interviews the facility failed to maintain an accurate record regarding medical diagnoses. This was for one (Resident # 1) of one sampled resident reviewed for accurate diagnoses.
Inspectors wroteBased on record review, and interviews with staff and physician, the facility failed to ensure a Nurse Aide followed a resident's plan of care while transferring the resident. This was for one (Resident # 2) of six sampled residents.
Inspectors wroteBased on record review, staff and physician interviews, the facility failed to provide care safely to a dependent resident (Resident #216) when the resident sustained a facial fracture when her face hit the bed side rail during care for 1 of 5 residents reviewed for accidents.
Inspectors wroteBased on observations, record review, staff and Physician interviews, the facility failed to ensure a bedrail device assessment was completed prior to the use of bedrails for 2 of 3 residents (Resident #216 and Resident #66) and failed to ensure bedrails were maintained securely for 1 of 3 residents (Resident #66) reviewed for bedrail use. Resident #216 sustained a facial fracture when her face hit the bedrail during care.
Inspectors wroteBased on observations, record review, and interviews with the physician and staff, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions that the committee put into place in order to sustain compliance. This included a recited deficiency in the area of Supervision to Prevent Accidents (F689) as evidenced by repeat citations resulting in harm or immediate jeopardy for a high likelihood of harm to residents. During the 6/11/21 recertification and complaint investigation survey, deficient practice at F689 was identified as immediate jeopardy for a high likelihood of harm when a resident was found smoking in their room with oxygen in use on three occasions. [...]
Inspectors wroteBased on observations, record review, and resident, staff and physician interviews the facility failed to ensure the urine collection bag remained below the level of the resident's bladder by removing a urinary leg bag and applying a urinary drainage bag while the resident remained in bed (Resident #267) and failed to ensure a urinary drainage bag did not come into contact with the floor (Resident #98) for 2 of 3 residents reviewed for indwelling urinary catheters.
Inspectors wroteBased on staff and physician interviews and record review the facility failed to administer prednisone per the resident's hospital discharge summary for 23 days for 1 of 1 resident reviewed for medication reconciliation. (Resident #166)
Inspectors wroteBased on record review and Physician, resident, and staff interviews the facility failed to document the Pneumococcal and Influenza vaccines were offered and declined, and the reason. The facility further failed to document that the resident or the resident's representative was provided education regarding the benefits and potential side effects of the vaccine for resident for 5 of 5 residents reviewed (Resident #14, Resident #55, Resident #59, Resident #92, and Resident #96).
Inspectors wroteBased on observations, record review, and resident, staff, resident representative (RR), and nurse practitioner (NP) interviews the facility failed to allow a resident's designated representative to decide whether an application for Medicaid would be completed for the resident. This was for 1 of 5 residents (Resident #49) reviewed for personal funds. A reasonable person would feel distressed related to the potential financial consequences to their estate if an application for Medicaid was completed without their consent.
Inspectors wroteBased on observations, record review, and resident, staff, responsible party (RP), nurse practitioner (NP), and Physician interviews the facility failed obtain the permission of the RP prior to opening a Resident Trust Fund account with the facility which allowed for the direct deposit of the resident's Social Security and Veterans Administration benefits and automatically transferred care cost payments to the facility. This was for 1 of 5 residents (Resident #49) reviewed for personal funds.
Inspectors wroteBased on record review and staff interviews, The facility failed to notify law enforcement and Adult Protective Services (APS) for an allegation of staff to resident abuse for 1 of 3 residents (Resident #316) reviewed for abuse.
Inspectors wroteBased on observations, staff interviews, and record review the facility failed to ensure peri-care was postponed until the last phase of bathing for 1 of 6 residents reviewed for activities of daily living care. (Resident #49)
Inspectors wroteBased on observation, record review, and interviews with staff, family, residents, the physician and the facility's psychiatric provider, the facility failed to protect a cognitively impaired and dependent resident (Resident # 3) from abuse by another cognitively impaired resident (Resident # 2). Resident # 2 was known by staff to display behaviors which included paranoia, delusions, aggression with staff, and exit seeking behaviors. Resident # 2 entered Resident # 3's room while staff were attending to other residents during an evening meal and assaulted Resident # 3 by pulling Resident # 3's wheelchair over on the floor resulting in Resident # 3 landing on the floor; hitting and kicking Resident # 3 in the head; beating Resident # 3 with a meal tray and; hitting Resident # 3 with the door by swinging a door back and forth onto Resident # 3's body while Resident # 3 was on the floor. [...]
Inspectors wroteBased on observation, record review, resident interview, and staff interview the facility failed to ensure a resident was transferred safely. Resident # 1 sustained a fractured leg when two nursing staff members transferred Resident # 1 using a sliding board after therapy had determined Resident # 1 did not have the functional ability to use the sliding board safely. This was for one (Resident # 1) of three sampled residents reviewed for supervision to prevent accidents.
Inspectors wroteBased on record review, staff interview, family interview, physician interview, and Psychiatric Nurse Practitioner interview, the facility failed to obtain a psychiatric referral as ordered when a dementia resident exhibited signs of psychosis. This was for one (Resident # 2) of one sampled dementia resident who exhibited behavioral disturbances related to psychosis.
Inspectors wroteBased on record review, resident interview, and staff interview the facilities Quality Assurance/Performance Improvement (QAPI) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the recertification and complaint survey of 6/11/21 and the complaint survey of 11/10/21. This was for one repeat deficiency. The area of deficiency dealt with failure to provide supervision to prevent accidents. The continued failure of the facility during three federal surveys over the course of three years showed a pattern of the facility's inability to sustain an effective Quality Assurance/Performance Improvement program.
Inspectors wroteBased on record review, family and staff interviews the facility failed to record and investigate a grievance for 1 of 7 residents (Resident #428) reviewed for grievances.
Inspectors wroteBased on record review, observations, and interviews with resident and staff, the facility failed to ensure residents diagnosed with Post-Traumatic Stress Disorder (PTSD) had person-centered care plans developed with individualized approaches that direct staff on how to care for their assessed needs for 1 of 1 resident (Resident #24) reviewed for PTSD.
12 fire safety citations on file: 7 on May 3, 2024, 5 on February 2, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| March 5, 2025 | Fine | $15,015 |
| October 11, 2024 | Fine | $16,801 |
| May 3, 2024 | Fine | $49,319 |
| March 25, 2024 | Fine | $5,850 |
| March 25, 2024 | Fine | $10,951 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.78 | 3.85 | 3.86 |
| Registered nurses | 0.55 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.32 | 3.42 | 3.42 |
| Nurse aides | 2.14 | ||
| Licensed practical nurses | 1.09 | ||
| Nursing staff turnover (share who left in a year) | 51.7% | 49.0% | 45.8% |
| Registered nurse turnover | 70.8% | 45.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.18 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 3.32 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.64 in April to June 2025 to 3.78 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.78 | 0.55 | 3.96 | 3.32 | 0.3% | 0 of 90 | 131 |
| Oct to Dec 2025 | 3.68 | 0.47 | 3.84 | 3.28 | 0.0% | 0 of 92 | 130 |
| Jul to Sep 2025 | 3.45 | 0.49 | 3.62 | 3.03 | 0.0% | 0 of 92 | 132 |
| Apr to Jun 2025 | 3.64 | 0.56 | 3.81 | 3.21 | 0.0% | 0 of 91 | 131 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| North Carolina, all employers | |||
| CNAs (nursing assistants) | $18.49 | $17.28 to $21.08 | 64,010 |
| LPNs and LVNs | $30.42 | $28.50 to $33.51 | 18,010 |
| Registered nurses | $40.56 | $37.87 to $49.06 | 111,120 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.0 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.5 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.3 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.5 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.1 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.7 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.3 | 1.8 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Carolina Rehab Center of Cumberland's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (53.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
53.2% this home
No different from the national rate
US median of homes 51.5% · North Carolina: 93 better, 25 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 385 eligible stays.
10.1% this home
No different from the national rate
US median of homes 10.7% · North Carolina: 1 better, 4 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 332 eligible stays.
8.2% this home
No different from the national rate
US median of homes 7.1% · North Carolina: 1 better, 3 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 203 eligible stays.
61.7% this home
Median of homes: North Carolina54.0% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 167 residents counted.
0.4% this home
Median of homes: North Carolina0.6% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 266 residents counted.
2.1% this home
Median of homes: North Carolina2.5% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 266 residents counted.
100.0% this home
Median of homes: North Carolina97.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 53 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: CAROLINA CUMBERLAND OPERATOR LLC. CMS links this home to Lifeworks Rehab, a group of 64 nursing homes averaging 2.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Carolina Cumberland Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 05/28/2021 |
| Charles 1994 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Ck 2008 Family Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Drm South LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Edward 1998 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Lauren 2020 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Lauren 2020 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Leps 2003 Family Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Norman 5571 & Family LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Norman 5571 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Norman 5571 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Rl 2008 Family Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Robin 2008 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Robin 2008 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Saul 2012 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Springrock South LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Summer South LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Maher, Cindy | W-2 managing employee | Individual | 05/28/2021 | |
| Rsbrm South Manager LLC | Operational/managerial control | Organization | 05/28/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.