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Home / Minnesota / New London

Glenoaks Senior Living Campus

100 Glen Oaks Drive, New London, MN 56273 · Kandiyohi County · (320) 354-6057

52 certified beds, about 40 residents a day · For profit - Corporation · Medicare and Medicaid since 1986

Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 245360 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 10, 2026, inspectors cited 9 health deficiencies (the Minnesota average is 7.1, the national average 9.2).

Of 45 health citations since September 2023, 3 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.23 hours per resident per day, against 4.19 across Minnesota and 3.86 nationally. Registered nurses accounted for 0.71 of those hours.

80.5% of nursing staff left within the year CMS measured (Minnesota average 42.2%).

CMS links it to Campbell Street Services, an affiliated group of 24 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 45 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
27D
8E
6F
Potential for minimal harm
0A
0B
1C
June 10, 2026Standard inspection, Complaint inspection · 9 citations
  1. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview, observation, and document review, the facility failed to maintain an effective infection prevention and control surveillance program to identify, track, and analyze potential infections, including signs and symptoms of infections that did not result in antibiotic treatment, which had the potential to affect all 40 residents who resided in the facility. In addition, the facility failed to ensure appropriate personal protective equipment (PPE) was properly utilized during care for 1 of 1 resident (R2) reviewed for enhanced barrier precautions (EBP).
  2. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure psychotropic medications were managed appropriately, including failure to complete monitoring for potential adverse effects related to antipsychotic medication use, and failure to ensure a PRN (as needed) psychotropic medication order included a required stop date/duration, for 2 of 5 residents (R6 and R26) reviewed for unnecessary medications.
  3. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview and record review, the facility failed to provide written information regarding bed hold and return rights when a resident was transferred to the hospital for 1 of 1 resident (R6) reviewed for hospitalization.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview, observation, and record review, the facility failed to develop and implement a comprehensive person-centered care plan that included individualized interventions for the use of a seat belt while seated in a wheelchair for 1 of 1 resident (R4) reviewed for comprehensive care plans.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure resident care plans were revised for 1 of 1 resident (R28) reviewed for elopement.
  6. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview, observation, and document review, the facility failed to ensure a restorative device was implemented and monitored to maintain a resident's highest practicable level of function when staff failed to ensure a right hand splint used for contracture management had a current order, and failed to document application attempts or refusals of the splint for 1 of 3 residents (R4) reviewed for range of motion.
  7. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview, observation, and document review, the facility failed to ensure dialysis-related care needs were coordinated and implemented, including failure to clarify and implement fluid restriction interventions, for a resident at risk for fluid overload for 1 of 1 resident (R11) reviewed for dialysis services.
  8. D
    Provide or get specialized rehabilitative services as required for a resident.
    F825 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview and document review, the facility failed to ensure specialized rehabilitative services were provided as ordered when the facility failed to ensure a physician's order for occupational therapy (OT) evaluation and treatment was completed timely for 1 of 1 resident (R4) reviewed for specialized rehabilitative services.
  9. D
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on interview and document review, the facility failed to implement an effective antibiotic stewardship program when the facility failed to complete antibiotic time-outs to evaluate the effectiveness and continued need for antibiotic therapy for 2 of 2 residents (R5 and R23) reviewed for antibiotic use.
September 12, 2025Complaint inspection · 5 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 20, 2025
    Inspectors wroteBased on observation, interview and document review the facility failed to follow manufacturer's safety guidelines for operating a wheelchair lift for 1 of 1 resident (R1). The facilities failures resulted in actual harm when R1 fell to the ground and sustained a head laceration that required transfer to the hospital emergency department for treatment.
  2. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 20, 2025
    Inspectors wroteBased on interview the facility failed to ensure 4 of 4 (R1, R5, R6 and R7) residents were treated with dignity and respect when care was provided to them by nursing assistant (NA)-PFindings include:Review of facility grievances identified a grievance dated 9/5/25, against NA-P made by R1, filled out by the director of nursing (DON). The grievance stated while DON was checking in on R1, R1 reported a nursing assistant for doing cares too fast. R1 identified NA-P. R1 further stated NA-P needed to slow down and I don't want her to help if that was even possible. DON reassured R1 she would speak to NA-P and R1 changed the topic. R1's significant Minimum Data Set (MDS) dated [DATE], identified no cognition deficits. [...]
  3. E
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 20, 2025
    Inspectors wroteBased on interview and document review the facility failed to ensure a thorough investigation was completed and protect residents after 2 of 2 allegations which included rushed and harsh cares in addition to physical abuse were reported by unknown residents which effected (R1, R4, R6, and R7) who reported on going inappropriate behavior and treatment by nursing assistant (NA)-P.
  4. E
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 20, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure performance evaluations for 4 of 4 nursing assistants (NA-P, NA-D, NA-S, and NA-L) were provided within the past 12 months.
  5. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 20, 2025
    Inspectors wroteBased on interview and document review the facility failed to report an allegation of abuse timely to the State Agency for 1 of 1 resident (R1) who reported staff to resident physical abuse.
April 24, 2025Standard inspection · 13 citations
  1. F
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and record review, the facility failed to provide a Quality Assurance and Performance Improvement (QAPI) plan that identified necessary policies and procedures describing how the facility will identify and correct quality deficiencies. This had the potential to affect all 29 residents residing in the facility.
  2. F
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and document review the facility failed to ensure the quality assurance (QA) team developed, and revised, a quality improvement program to correct infection control concerns identified through tracking and trending and the infection control process as presented by the director of nursing (DON) during routine QAPI meetings. This had the potential to affect all 28 residents residing in the facility.
  3. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to have a current, ongoing system of infection control (IC) surveillance to identify potential outbreaks of infectious disease, analyze data, and track infections through to resolution or identify the need to alter treatment. The facility also failed to ensure employee illnesses were tracked to identify when staff last worked and the criteria for when they would be allowed to return to work. The facility also failed to ensure staff appropriately wore a gown (personal protective equipment (PPE)) and/or bagged soiled linen during transport. This had the potential to affect all 29 residents in the facility. In addition, the facility failed to appropriately disinfect 1 of 1 resident's (R7) glucometer prior to returning it to the medication cart
  4. F
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    F882 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure the infection preventionist had the appropriate time allotted to have oversight of the facility infection control program and was deemed competent in providing that oversight. This had the potential to affect all 29 residents.
  5. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation and interview the facility failed to ensure hazardous chemicals were appropriately secured in 1 of 2 unlocked soiled utility rooms located in hall A. This had the potential to affect 16 of 29 residents residing in that hall.
  6. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure medications were administered in accordance with physicians orders and manufacturers guidelines for 2 of 7 (R24 and R30) residents observed to receive medications. A total of seven (7) errors out of 26 errors were identified, resulting in a 26.9% (percent) facility error rate.
  7. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and document review, the facility failed to have an antibiotic stewardship program to identify appropriate antibiotic use for 10 of 10 sampled residents (R1, R100, R18, R30, R18, R23, R15, R16, R5, and R101).
  8. D
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    F622 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and document review the facility failed to provide complete information upon transfer to the receiving facility for 1 of 2 residents (R18) reviewed for hospitalization and discharge.
  9. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure nail care was provided for 2 of 5 residents (R20 and R26)
  10. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review the facility failed to ensure the hospice plan of care had been integrated with the facility care plan for 1 of 1 resident (R)17 to delineate services provided between the facility and hospice.
  11. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview, and document review, the facility failed to ensure pharmacy consultant recommendations were followed up on in a timely manner for 1 of 5 residents (R13) reviewed for pharmacy recommendations
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure prescribed medications were labeled with current physician-ordered administration instructions to reduce the risk of administration error for 1 of 6 residents (R24) observed to receive medication during the survey.
  13. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to assure cleanliness and monitoring of temps, and undated foods in 1 of 2 refrigerators in dining rooms, and 5 of 5 residents'(R7, R11, R13, R16, and R29) personal refrigerators located in resident rooms.
March 6, 2024Standard inspection · 5 citations
  1. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 25, 2024
    Inspectors wroteBased on interview and document review, the facility failed to ensure 5 of 5 residents (R3, R8, R11, R13 and R19) reviewed for immunizations were offered and/or provided the pneumococcal vaccine series as recommended by the Centers for Disease Control (CDC) to help reduce the risk of associated infection(s).
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2024
    Inspectors wroteBased on interview and document review, the facility failed to ensure advanced directives for emergency care and treatment were accurately reflected in all areas of the resident's medical record to ensure residents wishes would be implemented correctly in case of an emergency for 1 of 17 residents (R15) reviewed for advanced directives.
  3. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2024
    Inspectors wroteBased on interview and document review, the facility failed to provide the required Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN) to 1 of 3 residents (R94) reviewed whose Medicare A coverage ended and then remained in the facility.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2024
    Inspectors wroteBased on observation, interview, and document review the facility failed to complete neurological assessments following falls for 2 of 3 residents (R15 and R21) who had unwitnessed falls.
  5. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2024
    Inspectors wroteBased on observation, interview, and document review, the facility failed to monitor orthostatic blood pressures with the use of an antipsychotic medication for 1 of 3 resident (R12) reviewed for unnecessary medications.
September 21, 2023Complaint inspection · 13 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview and document review the facility failed to investigate and respond to a Hoyer lift incident before placing the Hoyer lift back into care service for 1 of 2 (R2) residents. Additionally, the facility failed to have a system to perform regular maintenance on resident ceiling lift and failed to respond to voiced concerns by nursing staff related to ceiling lift malfunction and safety related to care planned two person Hoyer lift for 1 of 2 (R1) resident viewed for accidents. This resulted in an immediate jeopardy (IJ) situation for R2 and R1. The IJ began on 7/30/23 at 8:22 a.m., when a Hoyer lift being used to transfer R2 would not stop and a different Hoyer lift had to be used to complete the transfer. [...]
  2. J
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and document review, the facility failed to ensure medications to prevent blood clotting were administered, and associated blood testing was performed, in accordance with physician orders for 1 of 1 residents (R3) reviewed who was at increased risk for recurrent stroke, clots, and/or decreased blood supply to tissues/organs causing a shortage of oxygen, after an ordered blood test was not performed resulting in missed subsequent anticoagulation orders and anticoagulation therapy for a 14 day period. [...]
  3. F
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteDuring a complaint survey exited on 9/21/23, the state survey agency cited deficiencies in the areas of safe functional sanitary/comfortable environment and sufficient nursing staff. While the facility was in substantial compliance on 4/27/23, the Quality Assurance and Performance Improvement (QAPI) program committee was unable to sustain compliance as evidence by the following repeated deficiencies:
  4. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview and document review the facility failed to provide sufficient nursing staff to meet assessed needs for 5 of 5 residents (R8, R1, R29, R5 and R23) reviewed for activities of daily living (ADLs); quality of care for 1 of 1 (R35) residents reviewed for nursing assessement; 9 of 9 residents (R7, R10, R11, R15, R16, R17, R18, R22 and R25) reviewed for supervision in a memory care unit; RN coverage; and as expressed by Resident Council, Staff, and 2 family members (FM-D and FM-E) who had concerns about the lack of sufficient nursing staff at the nursing home.
  5. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and document review the facility failed to take immediate action to prevent further potential violations, immediately report alleged violations, ensure written grievance documentation decisions to included; dates, grievance summary, investigation summary, statements, findings, action taken, conclusion, and communication by facility for 1 of 1 resident (R7) who was alleged to have not received staff care for an extended period of time and filed a grievance with facility.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and document review, the facility failed to ensure allegations of neglect was reported immediately, within two hours, to the State Agency (SA) for 1 of 1 resident (R7) who was alleged to have not received staff care for an extended period of time.
  7. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and document review the facility failed to thoroughly investigate allegations of neglect for 1 of 1 residents (R7) who was alleged to have not received staff care for an extended period of time.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview and document review the facility failed to provide timely incontinence care for 1 of 1 residents (R8) and bathing as care planned for 4 of 4 residents (R1, R29, R5 and R23) who were dependent upon staff for assistance with activities of daily living (ADL).
  9. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and document review, the facility failed to assess 1 of 1 resident (R35) for change of condition upon family request.
  10. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview and document review, the facility failed to assess, develop and implement a person centered dementia care treatment plan for 1 of 2 residents (R10) reviewed who had behaviors related to dementia and multiple resident to resident abuse incidents.
  11. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure an antiparkinson medication was administered in accordance with physician orders for 1 of 1 residents (R5) who was provided Carbidopa-Levodopa (assists to relieve Parkinson's disease symptoms) outside of ordered parameters during a medication pass observation.
  12. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on observation, interview, and document review, the facility failed to fix damaged tile, leaking shower, broken tub in Maple Lane (the only tub that was working in the entire facility). The facility received a citation for this on 3/23/23, and the citation still remains un-fixed. This had the potential to affect all 34 residents who resided in the facility who potentially would use the Maple Lane shower/tub room.
  13. C
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) October 12, 2023
    Inspectors wroteBased on interview and record review the facility failed to ensure a registered nurse (RN) was on duty a minimum of 8 consecutive hours a day for a weekend when there was no RN scheduled.

Fire safety inspections

29 fire safety citations on file: 5 on June 10, 2026, 10 on April 24, 2025, 14 on March 6, 2024.

Every fire safety citation29 citations
  1. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 10, 2026 · Corrected (the home has a date of correction)
  2. F
    Have simulated fire drills held at unexpected times.
    K 712 · June 10, 2026 · Corrected (the home has a date of correction)
  3. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · June 10, 2026 · Corrected (the home has a date of correction)
  4. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · June 10, 2026 · Corrected (the home has a date of correction)
  5. E
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · June 10, 2026 · Corrected (the home has a date of correction)
  6. F
    Conduct testing and exercise requirements.
    E 39 · April 24, 2025 · Corrected (the home has a date of correction)
  7. F
    Meet requirements for sections of health care facilities separated by fire resistive construction.
    K 131 · April 24, 2025 · Corrected (the home has a date of correction)
  8. F
    Provide properly protected cooking facilities.
    K 324 · April 24, 2025 · Corrected (the home has a date of correction)
  9. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 24, 2025 · Corrected (the home has a date of correction)
  10. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · April 24, 2025 · Corrected (the home has a date of correction)
  11. F
    Provide a written emergency evacuation plan.
    K 711 · April 24, 2025 · Corrected (the home has a date of correction)
  12. F
    Have simulated fire drills held at unexpected times.
    K 712 · April 24, 2025 · Corrected (the home has a date of correction)
  13. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · April 24, 2025 · Corrected (the home has a date of correction)
  14. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 24, 2025 · Corrected (the home has a date of correction)
  15. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · April 24, 2025 · Corrected (the home has a date of correction)
  16. F
    Implement emergency and standby power systems.
    E 41 · March 6, 2024 · Corrected (the home has a date of correction)
  17. F
    Provide properly protected cooking facilities.
    K 324 · March 6, 2024 · Corrected (the home has a date of correction)
  18. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · March 6, 2024 · Corrected (the home has a date of correction)
  19. F
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · March 6, 2024 · Corrected (the home has a date of correction)
  20. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 6, 2024 · Corrected (the home has a date of correction)
  21. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · March 6, 2024 · Corrected (the home has a date of correction)
  22. F
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · March 6, 2024 · Waiver
  23. F
    Have simulated fire drills held at unexpected times.
    K 712 · March 6, 2024 · Corrected (the home has a date of correction)
  24. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · March 6, 2024 · Corrected (the home has a date of correction)
  25. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · March 6, 2024 · Corrected (the home has a date of correction)
  26. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 6, 2024 · Corrected (the home has a date of correction)
  27. F
    Have proper medical gas storage and administration areas.
    K 923 · March 6, 2024 · Corrected (the home has a date of correction)
  28. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · March 6, 2024 · Corrected (the home has a date of correction)
  29. D
    Ensure proper usage of power strips and extension cords.
    K 920 · March 6, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
September 12, 2025Payment Denial 38 days from September 12, 2025

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMinnesotaUnited States
All nursing staff (RN, LPN and aides)3.234.193.86
Registered nurses0.711.060.69
All nursing staff on weekends2.873.713.42
Nurse aides2.28
Licensed practical nurses0.24
Nursing staff turnover (share who left in a year)80.5%42.2%45.8%
Registered nurse turnover71.4%38.6%42.9%
Administrators who left1

CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.37 on weekdays and 2.87 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.23 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.230.713.372.87 0.0%0 of 9040
Oct to Dec 20253.940.794.113.50 0.8%0 of 9238
Jul to Sep 20253.510.563.673.11 0.0%1 of 9236
Apr to Jun 20253.650.683.783.33 0.0%0 of 9129
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Minnesota, Jan to Mar 20264.191.054.383.735.2%0.8% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Minnesota

JobMedianMiddle halfEmployed
Minnesota, all employers
CNAs (nursing assistants)$22.44$19.39 to $23.7229,120
LPNs and LVNs$30.65$28.83 to $34.2612,840
Registered nurses$48.80$42.76 to $55.1770,110
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Glenoaks Senior Living Campus. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMinnesotaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
22.718.213.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.01.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.82.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
9.14.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.51.91.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.820.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.35.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
27.117.115.4

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Glenoaks Senior Living Campus's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (48.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

48.5% this home

No different from the national rate

US median of homes 51.5% · Minnesota: 66 better, 14 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 38 eligible stays.

Potentially preventable readmissions

9.9% this home

No different from the national rate

US median of homes 10.7% · Minnesota: 0 better, 0 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 40 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Minnesota: 2 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 20 eligible stays.

Self-care and mobility at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Minnesota57.8% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 10 residents counted.

Falls with major injury

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Minnesota0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 16 residents counted.

New or worsened pressure ulcers

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Minnesota2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 16 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Minnesota98.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 5 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: OPCO NEW LONDON, MN, LLC. CMS links this home to Campbell Street Services, a group of 24 nursing homes averaging 2.1 stars overall.

NameRoleTypeShareSince
Holdco New London, Mn, LLCDirect ownership interestOrganization12/01/2019
Chitai Investment, LLCIndirect ownership interestOrganization12/01/2019
Holdco Tabletop, LLCIndirect ownership interestOrganization12/01/2019
Investco Tabletop, LLCIndirect ownership interestOrganization12/01/2019
Techcare CorpIndirect ownership interestOrganization12/01/2019
Realco New London, Mn, LLC5% or greater mortgage interestOrganization12/01/2019
Campbell Street Services LLCOperational/managerial controlOrganization12/01/2019
Chitai Investment, LLCOperational/managerial controlOrganization12/01/2019
Holdco New London, Mn, LLCOperational/managerial controlOrganization12/01/2019
Holdco Tabletop, LLCOperational/managerial controlOrganization12/01/2019
Investco Tabletop, LLCOperational/managerial controlOrganization12/01/2019
Managerco New London, Mn, LLCOperational/managerial controlOrganization12/01/2019
Techcare CorpOperational/managerial controlOrganization12/01/2019
Curcio, DominicOperational/managerial controlIndividual12/01/2019
Davis, RyanOperational/managerial controlIndividual01/01/2024
Dole, IsaacOperational/managerial controlIndividual12/01/2019
Lako Quinn, AngelaOperational/managerial controlIndividual03/10/2025
Olson, MelissaOperational/managerial controlIndividual01/14/2020
Campbell Street Services LLCAdp of the SNFOrganization05/13/2025
Chitai Investment, LLCAdp of the SNFOrganization12/01/2019
Holdco New London, Mn, LLCAdp of the SNFOrganization12/01/2019
Holdco Tabletop, LLCAdp of the SNFOrganization12/01/2019
Investco Tabletop, LLCAdp of the SNFOrganization12/01/2019
Managerco New London, Mn, LLCAdp of the SNFOrganization06/24/2025
Realco New London, Mn, LLCAdp of the SNFOrganization12/01/2019
Techcare CorpAdp of the SNFOrganization12/01/2019
Curcio, DominicAdp of the SNFIndividual12/01/2019
Davis, RyanAdp of the SNFIndividual01/01/2024
Dole, IsaacAdp of the SNFIndividual12/01/2019
Lako Quinn, AngelaAdp of the SNFIndividual03/10/2025
Olson, MelissaAdp of the SNFIndividual01/14/2020

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on June 10, 2026: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
  2. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on June 10, 2026: "Provide and implement an infection prevention and control program."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on June 10, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on April 24, 2025: "Ensure medication error rates are not 5 percent or greater."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.87 hours per resident per day, below the Minnesota average of 3.71.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

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These are the official offices in Minnesota. NursingHomeClear cannot take or act on complaints.

Common questions

What is Glenoaks Senior Living Campus's Medicare star rating?
CMS rates Glenoaks Senior Living Campus 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Glenoaks Senior Living Campus get at its last inspection?
9 health deficiencies at the standard inspection on June 10, 2026. The Minnesota average is 7.1.
Has Glenoaks Senior Living Campus been fined?
CMS lists no fines in the last three years.
Does Glenoaks Senior Living Campus accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Glenoaks Senior Living Campus?
CMS lists 31 owners and managers, and links the home to Campbell Street Services. Legal business name: OPCO NEW LONDON, MN, LLC.

Sources

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