Highland Manor of Fallon Rehabilitation LLC
550 North Sherman Street, Fallon, NV 89406 · Churchill County · (775) 423-7800
102 certified beds, about 96 residents a day · For profit - Corporation · Medicare and Medicaid since 2005
CMS Care Compare ratings, data as of September 1, 2026 · CCN 295085 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 4, 2025, inspectors cited 22 health deficiencies (the Nevada average is 9.7, the national average 9.2).
Of 79 health citations since June 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 2 fines totaling $90,220 in the last three years; the largest was $71,656, and the latest is dated September 4, 2025.
Nurses and nurse aides worked 3.06 hours per resident per day, against 4.34 across Nevada and 3.86 nationally. Registered nurses accounted for 0.24 of those hours.
56.3% of nursing staff left within the year CMS measured (Nevada average 45.1%).
CMS links it to The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers, an affiliated group of 20 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 79 health citations on file.
September 4, 2025Standard inspection, Complaint inspection · 22 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interviews, clinical record review, and document review, the facility failed to 1) ensure that 1 of 4 residents (Resident #97) investigated for abuse and/or neglect received the necessary care and services to prevent a wound from deteriorating and becoming infected, resulting in the resident requiring emergent care for sepsis at an acute care hospital, where the resident subsequently expired due to sepsis and 2) protect residents' right to be free from neglect when signs and symptoms of infection and a change in skin condition in 1 of 18 sampled residents (Resident #24) were not reported timely to the physician by a Licensed Practical Nurse (LPN), resulting in the resident experiencing testicular pain and swelling and developing an infection that required intravenous antibiotic treatment at an acute care hospital. [...]
- F Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, personnel record review, document review, and interviews, the facility failed to 1) ensure that Minimum Data Set (MDS) 3.0 Resident Assessments for 16 of 18 sampled residents (Resident #3, #4, #7, #23, #24, #42, #78, #90, #99, #101, #5, #9, #10, #21, #34, and #84) accurately reflected each resident's status and were completed with appropriate participation from qualified health professionals, 2) ensure the MDS assessment was completed accurately for 1 of 18 sampled residents (Resident #34). These deficient practices had the potential to affect the accuracy of MDS assessments for the entire resident census by allowing unqualified or insufficiently trained staff to complete critical assessment sections and had the potential to result in inaccurate care planning and delivery, which could negatively impact resident outcomes.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, clinical record review, and document review the facility failed to ensure medications were administered with an error rate of less than five percent (%). There were 26 opportunities and 9 administration errors including administration of an incorrect medication, failure to administer medications in accordance with professional standards and principles, omission, and incorrect timing. The error rate was 34.62%.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure expired medications were removed from 1 of 1 medication storage rooms and 2 of 3 medication storage carts inspected. This deficient practice had the potential to result in expired medications being administered to residents.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on clinical record review, document review and interview, the facility failed to ensure residents or resident representatives were informed of the benefits, risks and alternatives of an antidepressant medication for 1 of 18 sampled residents (Resident #5), and of an antianxiety medication for 1 of 18 sampled residents (Resident #10). This deficient practice had the potential to result in residents receiving an antidepressant or antianxiety medication not having been informed of the risks and benefits of the medication or the option to decline the medication prior to administration.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure upper side rails attached to a resident's bed were not used as a restraint with the intent to prevent a resident from ambulating on their own for 1 of 18 sampled residents (Resident #21). This deficient practice had the potential for a resident to experience psychosocial or physical harm from the resident's freedom of movement and activity being unnecessarily prohibited.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a bed hold notification was provided to a resident/resident representative, and the resident, the resident representative, and the Ombudsman were notified of the reason for transfer in writing when a resident was transferred to an acute care hospital for inpatient care for 1 of 12 sampled residents (Resident #40) and 1 of 3 residents reviewed for closed records (Resident #2) and/or the residents representative were provided notification of the facility's bed hold policy upon transfer to an acute care hospital. [...]
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a level II Pre-admission Screening and Resident Review (PASARR) resident was referred for level II resident review upon diagnosis of new mental disorders for 1 of 18 sampled residents (Resident #10). This deficient practice had the potential to result in service not provided to assist in maintaining the resident's highest practicable level of functioning, placement in an inappropriate level of care, and avoidable psychosocial harm to the resident.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a resident's baseline care plan included the necessary care to provide for a resident with a skin condition requiring medicated cream to treat symptoms of swelling and itching for 1 of 18 sampled residents (Resident #99). This deficient practice had the potential to result in facility staff not being aware of a resident's need for a prescribed treatment resulting in the resident experiencing increased discomfort and skin irritation.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to 1) implement the care planned intervention for a resident with side rails installed on the resident's bed leading to the side rails not being reevaluated at least quarterly for 1 of 18 sampled residents (Resident #21). This deficient practice had the potential to result in a resident experiencing physical harm from entrapment due to the risks not being reevaluated as care planned. 2) identify and document a resident's trauma-specific interventions for a resident with a trauma diagnosis for 1 of 18 sampled residents (Resident #5). This deficient practice had the potential to result in a resident experiencing re-traumatization due to the lack of trauma-specific interventions not having been documented in the care plan. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wrote[NAME] based on Based on observation, interview, clinical record review, and document review, the facility failed to ensure 1) a resident's prescription topical cream was applied as ordered for 1 of 18 sampled residents (Resident #99), 2) a Licensed Practical Nurse (LPN) administered medications in accordance with physician orders and 3) an LPN was knowledgeable regarding indications for medications and potential side effects to monitor for and provided accurate information to residents prior to administering medications to 2 of 5 residents observed for medication administration (Resident #100 and #40). [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to 1) ensure neurological assessments were documented for a resident with a fall and loss of consciousness for 1 of 18 sampled residents (Resident #98), and 2) ensure a resident with a skin condition requiring medicated cream for treatment had an accurate skin integrity assessment completed upon admission to the facility for 1 of 18 sampled resident (Resident #99). These deficient practices had the potential to result in 1) unmonitored and avoidable physical harm to the resident, and 2) the resident's skin condition not being treated timely and potentially worsening without a baseline assessment for comparison or accurate assessment information to communicate to all staff responsible for the resident's care.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, clinical record review, interview and document review, the facility failed to ensure nursing staff reported a wound to a physician/provider for 1 of 18 sampled residents (Resident #101), obtained an order for the care and monitoring of the wound, and continued to reassess the wound during daily skin assessments. This deficient practice had the potential to result in worsening of the wound including infection and increased pain for the resident.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a resident with limited range of motion received appropriate services to maintain or improve mobility for 1 of 18 sampled residents (Resident #34). This deficient practice resulted in increased resident pain and had the potential to result in avoidable mobility decline.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure the resident environment was free from accident hazards when a resident was observed smoking a cigarette inside the facility for 1 of 18 sampled residents (Resident #42). This deficient practice had the potential to result in harm to all residents of the facility.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on clinical record review, document review and interview, the facility failed to ensure a resident with a trauma diagnosis was assessed for the facility to recognize and respond to the effects of the trauma for 1 of 18 sampled residents (Resident #5). This deficient practice had the potential to result in a resident experiencing re-traumatization due to the lack of assessments to recognize trauma-specific interventions.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure a refrigerator was maintained at a safe storage temperature in 1 of 4 satellite kitchens of the facility. This deficient practice had the potential to harm residents by increasing the risk of infection and foodborne illnesses.
- D Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on clinical record review, personnel record review, document review, and interview, the Administrator failed to ensure employees identified to complete sections of the Minimum Data Set (MDS) 3.0 Resident Assessments (Employee #8 and #9) had the experience and knowledge to complete accurate resident evaluations, and failed to ensure the accuracy of the MDS assessments after having learned of a title discrepancy in the resident electronic health record (EHR) system. This deficient practice had the potential to affect the accuracy of MDS assessments for the entire resident census by allowing unqualified or insufficiently trained staff to complete critical assessment sections and had the potential to result in inaccurate care planning and delivery, which could negatively impact resident outcomes.
- D Employ staff that are licensed, certified, or registered in accordance with state laws.
Inspectors wroteBased on clinical record review, personnel record review, document review, and interview, the facility failed to ensure employees trained to complete sections of the Minimum Data Set (MDS) 3.0 Resident Assessments for 16 of 18 sampled residents (Resident #3, #4, #7, #23, #24, #42, #78, #90, #99, #101, #5, #9, #10, #21, #34, and #84) were qualified for 2 of 2 employees trained to complete sections of the MDS Resident Assessments (Employee #8 and #9). This deficient practice had the potential to affect the accuracy of MDS assessments for the entire resident census by allowing unqualified or insufficiently trained staff to complete critical assessment sections and had the potential to result in inaccurate care planning and delivery, which could negatively impact resident outcomes.
- D Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committee identified a widespread concern with completion of Minimum Data Set (MDS) 3.0 assessments by non-qualified individuals. This deficient practice had the potential to result in residents not receiving the required care or services due to the potential for inaccurate care plans generated from the MDS assessment.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record review, interview, and document review, the facility failed to ensure infection control precautions were observed for 1 of 4 complaint residents when the resident's wound dressings were allowed to drip onto the floor in the hallways and common areas of the facility. This deficient practice had the potential to spread infection to other residents and staff throughout the facility.
- D Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a regular inspection of a resident's bed frame and bed rails was completed for a resident with upper bed rails attached to the resident's bed frame for 1 of 19 sampled residents (Resident #21). This deficient practice had the potential to result in a resident injury from entrapment resulting from incompatible or malfunctioning bed rails.
January 22, 2025Complaint inspection · 1 citation
- E Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Inspectors wroteBased on interview and document review, the Administrator failed to ensure the facility did not employ a Certified Nursing Assistant (CNA) with a disciplinary action against the CNA's license as a result of a finding of abuse of a resident. This deficient practice placed residents in the facility at risk for abuse.
November 12, 2024Complaint inspection · 2 citations
- G Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a significant medication error did not occur when a resident was administered a penicillin antibiotic when the resident had a known penicillin allergy for 1 of 7 sampled residents (Resident #1). This deficient practice resulted in the resident being hospitalized after developing symptoms of an allergic reaction.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a resident with a known history of significant weight loss was monitored for further weight loss upon readmission to the facility for 1 of 7 sampled residents (Resident #4). This deficient practice had the potential to result in a resident experiencing impaired nutrition without interventions to address nutritional need.
August 22, 2024Standard inspection, Complaint inspection · 24 citations
- F Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview, and document review the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committee held meetings quarterly at a minimum. This failure had the potential to result in the facility not identifying and addressing concerns related to the quality of care in all areas of the facility.
- F Provide and implement an infection prevention and control program.
Inspectors wroteResident #52 Resident #52 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including encounter for orthopedic aftercare following surgical amputation, type II diabetes mellitus with diabetic nephropathy, and personal history of methicillin resistant staphylococcus aureus (MRSA) infection. A physician's order dated 04/24/2024, documented to place Resident #52 in EBP due to a history of MRSA in a wound. On 08/20/2024 at 1:43 PM, a Licensed Practical Nurse (LPN)/Wound Care explained Resident #52 had wounds including an area of Moisture Associated Skin Damage (MASD) and a stage II pressure injury (PI) on the sacrum. The wound had progressed and appeared to be a [NAME] Ulcer. [...]
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and document review, the facility failed to ensure there were eight hours of consecutive Registered Nurse (RN) coverage for 6 of 90 days reviewed for staffing. This deficient practice could have allowed all 87 residents residing in the facility on the affected dates to go without proper assessments or certain cares RNs can perform.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteResident #79 Resident #79 was admitted to the facility on [DATE], with diagnoses including effusion, right knee and pain, unspecified. On 08/19/2024 at 3:00 PM, Resident #79 verbalized the resident has 10 out of 10 knee pain and takes pain medications and Lidocaine patches to manage the pain. The resident explained the facility ran out of Lidocaine patches and the resident went without for a couple of weeks. A physician order dated 06/10/2024, documented Lidocaine external patch 4 percent (%), apply to right knee topically one time a day related to pain, unspecified. On 08/21/2024 at 2:42 PM, a Licensed Practical Nurse (LPN1) verbalized Resident #79 received pain medication, Voltaren gel, and Lidocaine patches for knee pain. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, clinical record review, interview, and document review the facility failed to ensure 1) a pharmacy label's instructions for administration on a medication dispensing card (medication card) matched the physician's order for1 of 19 sampled residents (Resident #4), 2) pre-poured medications were not stored unlabeled in a medication cart for 1 of 19 sampled residents (Resident #61), 3) expired medications were removed from one of three inspected medication carts, 4) insulin pens were correctly labeled and stored in medication carts, 5) medications requiring refrigeration were stored in a refrigerator, and 6) unlabeled and loose medications were not stored in medication carts.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a resident's representative gave consent to the use of a psychotropic medication prior to the medication being administered for 2 of 19 sampled residents (Resident #51 and #32). This deficient practice had the potential for a resident to receive a medication without being fully informed of all potential side effects and adverse reactions or a medication the resident did not wish to receive.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, interview, and document review the facility failed to ensure 1 of 19 sampled residents' (Resident #44) Minimum Data Set 3.0 (MDS) assessment was accurately completed.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview, clinical record review and document review, the facility failed to initiate a submission for a determination of a Preadmission Screening and Resident Review (PASARR) level II for 1 of 19 sampled residents with a mental illness diagnosis of schizoaffective disorder (Resident #37).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteResident #32 Resident #32 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including chronic respiratory failure with hypoxia, chronic cough, and paroxysmal atrial fibrillation. On 08/19/2024 at 11:01 AM, Resident #32 was seated in a wheelchair with a portable oxygen concentrator hanging on the back of the wheelchair. Next to the resident's bed was an oxygen concentrator. Resident #32 explained being on oxygen continuously at five liters per minute (LPM) because of the resident's heart conditions. A physician's order dated 08/19/2024, documented Oxygen at five LPM via nasal cannula continuous for shortness of breath. Resident #32's Comprehensive Care Plan lacked documented evidence of a care plan for the administration and monitoring of Oxygen. [...]
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to honor an intervention involving a recliner, aimed to aid sleep, for a resident exhibiting resistive care behaviors and who did not sleep in a bed, for 1 of 19 sampled residents (Resident #74).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a resident dependent upon staff for Activities of Daily Living (ADLs) received showers for 1 of 19 sampled residents (Resident #46).
- D Ensure the activities program is directed by a qualified professional.
Inspectors wroteBased on interview, personnel record review, and document review, the facility failed to employ a trained Activities Director or a qualified professional to provide oversight to the activities department.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a Physical Therapy (PT) evaluation was completed for a resident identified as a fall risk for 1 of 19 sampled residents (Resident #46). Resident #46 Resident #46 was admitted to the facility on [DATE], with diagnoses including hereditary motor and sensory neuropathy, muscle weakness (generalized), and history of falling. On 08/19/2024 at 10:28 AM, Resident #46 verbalized the resident had a rare hereditary condition that caused weakness of the legs and required the resident to wear braces on both lower legs. The resident had a fall prior to admitting to the facility and had been waiting to receive physical therapy. On 08/21/2024 at 8:45 AM, a Licensed Practical Nurse (LPN) verbalized Resident #46 had issues with their legs and did not have control of them. [...]
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, clinical record review and document review, the facility failed to ensure Oxygen was administered as ordered for 1 of 19 sampled residents (Resident #32).
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure 1) pain medications were administered timely when Lidoderm External Patches (Lidocaine patches) were administered late for a resident diagnosed with pain for 1 of 19 sampled residents (Resident #80), and 2) Lidocaine patches were available and administered for 2 of 19 sampled residents (Resident #80 and #79).
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, clinical record review, interview, and document review the facility failed to ensure a resident was reassessed for risk of entrapment after assessed to have a severe cognitive decline and prior to placing the resident in a bed with side rails for 1 of 19 sampled residents (Resident #52) and ensure residents were assessed for risk of entrapment prior to placing side rails on the residents bed for 2 of 19 sampled residents (Resident #134 and ).
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and personnel record review, the facility failed to ensure a Certified Nursing Assistant (CNA) had an annual performance evaluation completed timely for 1 of 2 CNAs employed greater than one year, sampled for personnel record review (Employee #8).
- D Provide routine and 24-hour emergency dental care for each resident.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a resident was provided dental services timely related to damaged dentures for 1 of 19 sampled residents (Resident #27).
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on interview, observation, clinical record review, and document review, the facility failed to honor a resident's meal preferences for a vegetarian diet and provide a meat substitute for meat entrees for 1 of 19 sampled residents (Resident #40). This deficient practice had the potential to deprive the resident of equal nutritional value for a preference of a vegetarian diet.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure the administration of physician ordered nutritional shakes (Ensure) was documented for 1 of 19 sampled residents (Resident #27).
- D Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on interview and document review the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to identify the facility lacked a process to ensure medications were correctly labeled and stored, and controlled substances were accurately documented and reconciled.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a resident was not verbally abused by a Certified Nursing Assistant (CNA) for 1 unsampled resident (Resident #17) and a resident was protected from resident-to-resident verbal abuse when a resident yelled racial slurs and profanity for 1 of 19 sampled residents (Resident #79).
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview, clinical record review, and document review the facility failed to submit a final Facility Reported Incident (FRI) report to the State Agency (SA) for 1 unsampled resident (Resident #17).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview, clinical record review, and document review the facility failed to investigate an allegation of resident-to-resident verbal abuse and submit a final Facility Reported Incident (FRI) report to the State Agency for 1 of 19 sampled residents (Resident #79). This deficient practice had the potential to allow allegations of abuse to occur and not be investigated by the facility and not reported to the State Agency with the potential for residents to be physically and/or psychosocially harmed.
April 30, 2024Complaint inspection · 7 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure a resident's dignity was maintained when an employee was standing over the residents while providing feeding assistance for 3 of 3 residents requiring assistance with eating in the 200 unit dining room.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, clinical record review, interview, and document review, the facility neglected to ensure a resident was properly secured for transport in the facility's transport bus resulting in fall with injury for 1 of 24 sampled residents (Resident #11) and failed to ensure two residents were protected from resident-to-resident verbal and physical abuse for 2 of 24 sampled residents (Resident #12 and #13).
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview, clinical record review , and document review, the facility failed to ensure reports of suspected abuse toward residents were submitted to the Ombudsman's office from January 2024 through April 2024 for 9 of 19 Facility Reported Incidents (FRI) investigated, and the final FRI investigation was submitted to the State Agency timely for 5 of 19 FRIs investigated. The deficient practice could result in inquiries of abuse not being investigated, allowing potential abuse to occur without being reported to the Ombudsman's office, the State Agency, and /or Law Enforcement.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview, clinical record review, and document review the facility failed to thoroughly investigate allegations of abuse and lacked documented evidence of the abuse investigations for 1 of 25 sampled residents (Resident #23).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteResident #3 Resident #3 , was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including type 2 diabetes mellitus with diabetic neuropathy, unspecified (Primary), major depressive disorder, recurrent, severe with psychotic symptoms, major depressive disorder, recurrent, unspecified, anxiety disorder, unspecified, other symptoms and signs involving cognitive functions and awareness, and insomnia, unspecified. The Care Plan for Resident #3 lacked documented evidence the resident's comprehensive care plan was updated after a resident to resident altercation occurring on [DATE] and [DATE]. [...]
- D Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and document review, the facility failed to ensure there were eight hours of consecutive Registered Nurse (RN) coverage for 1 of 30 days reviewed for staffing and the facility had a full time Director of Nursing (DON). This deficient practice could have allowed all 77 residents residing in the facility on the affected date to go without proper assessments or certain cares RNs can perform and compromise the supervision of nursing care due to lack of oversight.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and document review, the facility failed to 1) ensure staff used appropriate hand hygiene when working in the kitchen and serving resident food items, and 2) ensure staff used appropriate hand hygiene when providing feeding assistance to residents. The deficient practice could impact the sanitary conditions of the working area for preparing resident food and meals and the potential to cause the spread of food borne illness to residents in the facility.
September 11, 2023Complaint inspection · 4 citations
- E Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on clinical record review, interview and document review, the facility failed to ensure the Social Services department assessed and monitored residents for signs and symptoms of adverse outcomes following a resident-to-resident altercation for 3 of 15 Facility Reported Incident (FRI) sampled residents (Resident #50, #60, and #7). The failure to assess and monitor the residents had the potential for adverse outcomes and contributing behaviors to go unidentified resulting in the residents having increased or continued behaviors and/or adverse psychosocial outcomes.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, interview and document review, the facility failed to prevent resident to resident physical abuse for 1 of 15 Facility Reported Incident (FRI) residents (Resident #25).
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on observation, record review, document review, and interview the facility failed to prevent the misappropriation of funds for 1 of 15 Facility Reported Incident (FRI) residents (Resident #8).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, clinical record review, and document review the facility failed to ensure a care plan was developed 1) regarding the misappropriation of a resident's funds by a staff member for 1 of 15 Facility Reported Incident (FRI) investigated residents (Resident 8), and 2) following resident to resident abuse allegations for 2 of 15 FRI investigated residents (Resident #25 and #7). The failure had the potential to delay implementation of appropriate resident care interventions.
June 8, 2023Standard inspection · 19 citations
- F Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, interview, and document review the facility failed to ensure care plans were completed and up to date for 15 of 18 sampled residents (Resident #30, #37, #8, #35, #65, #7, #23, #49, #60, #25, #44, #74, #71, #284, and #25), and 1 of 5 residents for closed record review (Resident #22). The failure had the potential to delay implementation of appropriate resident care interventions.
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interview, observation, and document review, the facility failed to ensure residents' rights to use silverware instead of plastic utensils was maintained for 21 of 21 residents located in the 100 hall and failed to provide the preferred shower scheduled to a resident requiring assistance for 1 of 18 sampled residents (Resident #20). On 06/06/23 at 2:30 PM, during the Resident Council Interview, 2 of 14 residents verbalized the residents had been eating with plastic utensils and wanted to know when the facility would serve the residents regular silverware. Another resident verbalized they hated eating with plastic spoons and forks because they break. The resident explained the resident had chewed on plastic when eating due to the tines of the forks breaking. The plasticware was not professional and screamed cheap. [...]
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview, clinical record review, and document review, the facility failed to ensure a resident had been informed of the possible side effects and risks of psychotropic medication and had been given the opportunity to consent or refuse the medication prior to administration for 1 of 5 residents selected for medication review (Resident #37).
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on interview, observation, and document review, the facility failed to ensure residents' rights to a homelike environment when the facility used silverware instead of plastic utensils for 21 of 21 residents located in the 100 hall.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and clinical record review, the facility failed to ensure a resident's discharge status was accurately documented on a Minimum Data Set 3.0 (MDS) assessment for 2 of 5 closed resident records (Resident #58 and #59).
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure a baseline care plan was created timely for the treatment and care needs for 1 of 5 residents selected for medication review (Resident #30) and 1 of 18 sampled residents (Resident #74).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on clinical record review, interview, and document review, the facility failed to ensure a resident's gastric tubing was secured prior to transferring a resident, resulting in the gastrostomy feeding tube (G-tube) being pulled out with the inflated balloon intact for 1 of 18 sampled residents (Resident #25).
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on clinical record review, interview and document review, the facility failed to maintain a completed dialysis communication transfer form for 1 of 18 sampled residents (Resident #21).
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, clinical record review, and document review, the facility failed to ensure residents with bedrails initiated had appropriate alternatives implemented and attempted prior to usage for 1 of 18 sampled residents (Resident #65).
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, clinical record review and document review the facility failed to ensure medication was available and administered timely and an error rate of less than 5 percent (%). The medication administration error rate was 5.26%
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure expired medications were removed from 1 of 1 sampled medication storage room and 2 of 2 sampled medication carts, and medications were secured for 1 of 4 medication carts.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on interview, observation, clinical record review, and document review, the facility failed to provide meals based on resident's preferences for 1 of 18 sampled residents (Resident #8).
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observation, interview, and clinical record review, the facility failed to ensure an assistive device was provided to assist with eating for 1 of 18 sampled residents (Resident #49).
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to properly store food in a manner to prevent pests.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure resident information was not visible on an unattended computer screen facing a public area for 1 of 26 residents residing in a unit (Resident #69) and a list of resident names and vital sign measurements were not visible and left unattended on the top of a medication cart.
- D Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on interview and document review the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to identify the facility lacked a process to ensure 1) residents' homelike environment was maintained by not serving plasticware with meals, and 2) person centered care plans were developed to address the identified care needs of each resident.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, clinical record review, interview, and document review the facility failed to ensure 3 of 4 residents on Transmission Based Precautions (TBP) (Resident #10, #25, and #44) had the appropriate infection control signage posted at the entrance of the residents' rooms and failed to ensure the facility Infection Prevention and Control Plan (IPCP) was reviewed and/or updated annually and included a plan to address staff with communicable diseases.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #60) was screened for eligibility to receive an influenza vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined.
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #54) was screened for eligibility to receive a COVID-19 (COVID) vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined.
Fire safety inspections
45 fire safety citations on file: 14 on September 4, 2025, 17 on August 22, 2024, 14 on June 8, 2023.
Every fire safety citation45 citations
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Establish policies and procedures for medical documentation.
- D Establish roles under a Waiver declared by secretary.
- D Provide family notifications of emergency plan.
- D Establish emergency prep training and testing.
- D Conduct testing and exercise requirements.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Have simulated fire drills held at unexpected times.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- D Ensure proper usage of power strips and extension cords.
- D Have proper medical gas storage and administration areas.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Establish emergency prep training and testing.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Implement emergency and standby power systems.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Have properly installed electrical wiring and gas equipment.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Ensure proper usage of power strips and extension cords.
- D Have properly located and lighted "Exit" signs.
- D Install corridor and hallway doors that block smoke.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Have simulated fire drills held at unexpected times.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have properly installed electrical wiring and gas equipment.
- D Have power receptacles that are properly grounded.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 4, 2025 | Fine | $71,656 |
| November 12, 2024 | Fine | $18,564 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Nevada | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.06 | 4.34 | 3.86 |
| Registered nurses | 0.24 | 1.12 | 0.69 |
| All nursing staff on weekends | 2.69 | 3.86 | 3.42 |
| Nurse aides | 1.90 | ||
| Licensed practical nurses | 0.91 | ||
| Nursing staff turnover (share who left in a year) | 56.3% | 45.1% | 45.8% |
| Registered nurse turnover | 86.7% | 43.4% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.71 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.21 on weekdays and 2.69 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.21 in April to June 2025 to 3.06 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.06 | 0.24 | 3.21 | 2.69 | 0.0% | 0 of 90 | 96 |
| Oct to Dec 2025 | 3.03 | 0.26 | 3.19 | 2.63 | 0.0% | 1 of 92 | 93 |
| Jul to Sep 2025 | 3.10 | 0.32 | 3.24 | 2.75 | 0.0% | 1 of 92 | 89 |
| Apr to Jun 2025 | 3.21 | 0.47 | 3.39 | 2.74 | 0.0% | 0 of 91 | 88 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Nevada, Jan to Mar 2026 | 3.88 | 0.85 | 4.05 | 3.46 | 2.7% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Nevada | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.2 | 12.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.3 | 1.9 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 2.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.5 | 1.8 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 9.8 | 13.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.6 | 5.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.7 | 17.1 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.7 | 23.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.5 | 9.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 1.4 | 1.8 |
Owners and operators
Legal business name: HIGHLAND MANOR OF FALLON REHABILITATION LLC. CMS links this home to The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers, a group of 20 nursing homes averaging 1.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mahrt, David | Indirect ownership interest | Individual | 04/18/2024 | |
| Myers, Katie | Indirect ownership interest | Individual | 04/18/2024 | |
| Myers, Walter | Indirect ownership interest | Individual | 04/18/2024 | |
| Swain, Jared | Indirect ownership interest | Individual | 04/18/2024 | |
| Mahrt, David | Corporate officer | Individual | 04/18/2024 | |
| Myers, Walter | Corporate officer | Individual | 04/18/2024 | |
| Swain, Jared | Corporate officer | Individual | 04/18/2024 | |
| Cottonwood Healthcare LLC | Operational/managerial control | Organization | 04/18/2024 | |
| Slattery & Holman P.C. | Operational/managerial control | Organization | 04/18/2024 | |
| Mahrt, David | Operational/managerial control | Individual | 01/02/2025 | |
| Miller, Denver | Operational/managerial control | Individual | 04/18/2024 | |
| Miller, Trevor | Operational/managerial control | Individual | 06/21/2024 | |
| Cottonwood Healthcare LLC | Adp of the SNF | Organization | 01/17/2025 | |
| Highland Manor Fallon Property Holdings Lls | Adp of the SNF | Organization | 01/17/2025 | |
| Highland Manor of Fallon Holding LLC | Adp of the SNF | Organization | 08/15/2025 | |
| Slattery & Holman P.C. | Adp of the SNF | Organization | 01/17/2025 | |
| Mahrt, David | Adp of the SNF | Individual | 01/17/2025 | |
| Miller, Denver | Adp of the SNF | Individual | 04/18/2024 | |
| Miller, Trevor | Adp of the SNF | Individual | 09/21/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 17 problems in this area, most recently on September 4, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 16 problems in this area, most recently on September 4, 2025: "Ensure each resident receives an accurate assessment."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 11 problems in this area, most recently on September 4, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on September 4, 2025: "Ensure medication error rates are not 5 percent or greater."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.69 hours per resident per day, below the Nevada average of 3.86.
Common questions
- What is Highland Manor of Fallon Rehabilitation LLC's Medicare star rating?
- CMS rates Highland Manor of Fallon Rehabilitation LLC 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Highland Manor of Fallon Rehabilitation LLC get at its last inspection?
- 22 health deficiencies at the standard inspection on September 4, 2025. The Nevada average is 9.7.
- Has Highland Manor of Fallon Rehabilitation LLC been fined?
- Yes. CMS lists 2 fines totaling $90,220 in the last three years.
- Does Highland Manor of Fallon Rehabilitation LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Highland Manor of Fallon Rehabilitation LLC?
- CMS lists 19 owners and managers, and links the home to The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers. Legal business name: HIGHLAND MANOR OF FALLON REHABILITATION LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.