What is Hillcrest Retirement Village's Medicare star rating?

CMS rates Hillcrest Retirement Village 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Hillcrest Retirement Village get at its last inspection?

10 health deficiencies at the standard inspection on August 27, 2025. The Illinois average is 12.6.

Does Hillcrest Retirement Village accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Hillcrest Retirement Village?

CMS lists 6 owners and managers. Legal business name: HILLCREST RETIREMENT VILLAGE LTD.

Hillcrest Retirement Village: Inspections & Ratings

The record in brief

At its most recent standard inspection, on August 27, 2025, inspectors cited 10 health deficiencies (the Illinois average is 12.6, the national average 9.2).

Of 25 health citations since August 2023, 3 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $18,974 in the last three years; the largest was $18,974, and the latest is dated September 25, 2024.

Nurses and nurse aides worked 2.82 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.43 of those hours.

15.1% of nursing staff left within the year CMS measured (Illinois average 44.5%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

508/23

202/24

409/24

1008/25

101/26

102/26

205/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

17D

Potential for minimal harm

May 13, 2026Complaint inspection · 2 citations

D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2026

Inspectors wroteBased on interview and record review the facility failed to ensure a resident was not abused for one of seven residents (R1) reviewed for abuse in the sample of seven.
D

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2026

Inspectors wroteBased on interview and record review, the facility failed to ensure their abuse policy was implemented for one of seven residents (R1) reviewed for abuse in the sample of seven.

February 17, 2026Complaint inspection · 1 citation

D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 27, 2026

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure R1 was provided care that enhanced the quality of life for 1 of 4 residents reviewed for Resident Rights in the sample of 4.

January 14, 2026Complaint inspection · 1 citation

D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 28, 2026

Inspectors wroteBased on interview and record review the facility failed to document a residents fall and update a care plan post fall for 1 of 3 residents (R2) reviewed for safety and supervision in the sample of seven.

August 27, 2025Standard inspection · 10 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview and record review the facility failed to ensure the sanitizing solution level was within range to sanitize food contact surfaces and failed to ensure expired bread was discarded. This applies to all residents residing at the facility.
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview, and record review, the facility failed to implement Enhanced Barrier Precautions (EBP) for 6 of 26 residents (R8, R46, R65, R11, R3 and R64) reviewed for infection control in the sample of 26.
D

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation and interview the facility failed accommodate a residents needs and preferences. This applies 1 of 26 residents (R30) reviewed for resident rights in the sample of 26.
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a female resident was shaved and free of facial hair for 1 of 26 residents (R1) reviewed for Activities of Daily Living (ADLs) in the sample of 26.
D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview, and record review the facility failed to have pressure relieving interventions in place for residents at risk for pressure injuries for 2 of 6 residents (R5 and R30) reviewed for pressure injuries in the sample of 26.
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a catheter drainage bag was maintained below the level of the bladder for 1 of 4 residents (R11) reviewed for catheters in the sample of 26.
D

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview and record review the facility failed to implement interventions and provide services for a resident who is displaying increased behaviors of anxiety who has a diagnosis of dementia. This applies to 1 of 5 residents (R121) reviewed for dementia in the sample of 21.
D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on interview and record review the facility failed to ensure a resident received their routine medication for 1 of 5 residents (R88) reviewed for pharmacy services in the sample of 26.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure controlled medications were secured with a dual lock system and failed to discard an outdated insulin pen which applies to 2 of 2 residents (R61, R93) reviewed for medication storage in a sample of 26.
D

Provide or obtain dental services for each resident.

F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure 1 of 1 residents (R11) received routine dental care in the sample of 26 reviewed for dental services.

September 25, 2024Standard inspection · 4 citations

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) October 14, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to supervise a resident with a history of falls, failed to ensure a safe transfer was performed, and failed to review/revise fall interventions post fall for 3 of 24 residents (R114, R23, R93) reviewed for safety in the sample of 24. This failure resulting in R114 sustaining a right hip fracture and R23 sustaining a head wound.
E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 14, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a blender pitcher used to puree lunch was sanitized before use. This applies to 4 of 4 residents (R22, R26, R34, R72) reviewed for pureed diets in the sample of 24.
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 14, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure enhanced barrier precautions (EBP) were in place for 6 of 6 residents (R98, R41, R111, R114, R93, R117) reviewed for infection control in the sample of 24.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 14, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident was provided care and services who required a rheumatology consult. This applies to 1 of 24 (R22) residents reviewed for quality of care in the sample of 24.

February 20, 2024Complaint inspection · 2 citations

G

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024

Inspectors wroteBased on interview, and record review the facility failed to ensure a nurse reported a potential injury promptly to another nurse or physician. This applies to 1 of 3 (R1) residents reviewed for quality of care in the sample of 10. This failure resulted in R1 experiencing a delay in care/assessment and experiencing increased pain.
G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024

Inspectors wroteBased on interview and record review the facility staff failed to safely transport a resident in a wheelchair for 1 of 3 (R1) residents in the sample of 10 reviewed for accidents/incidents. This failure resulted in R1 experiencing a femur fracture.

August 10, 2023Standard inspection · 5 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 23, 2023

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure foods were kept out of the danger zone (below 41 degrees Fahrenheit for cold foods, and 135 degrees Fahrenheit or above for hot foods) prior to serving. The facility also failed to ensure trayline temperature logs and two-step cool-down logs were filled out. This has the potential to affect all of the residents in the facility.
D

Provide activities to meet all resident's needs.

F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 23, 2023

Inspectors wroteBased on observation, interview, and record review, the facility failed to provide activities per resident preferences for a resident in isolation for 1 of 1 residents (R117) reviewed for activities in the sample of 27.
D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 23, 2023

Inspectors wroteBased on observation, interview, and record review, the facility failed to provide restorative therapy services to 1 of 3 residents (R117) reviewed for range of motion in the sample of 27.
D

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 23, 2023

Inspectors wroteBased on interview and record review, the facility failed to refer a resident for psychological services for a resident with depression. This failure applies to 1 of 3 residents (R117) reviewed for mood & behavior in the sample of 27.
D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 23, 2023

Inspectors wroteBased on observation, interview, and record review the facility failed to provide a resident's medication for her chronic obstructive pulmonary disorder. This applies to 1 of 1 residents reviewed for pharmacy services in the sample of 27.

Fire safety inspections

11 fire safety citations on file: 4 on September 25, 2024, 5 on August 10, 2023, 2 on July 13, 2022.

Every fire safety citation11 citations

F
Have simulated fire drills held at unexpected times.

K 712 · September 25, 2024 · Corrected (the home has a date of correction)
E
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · September 25, 2024 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · September 25, 2024 · Corrected (the home has a date of correction)
E
Install smoke barrier doors that can resist smoke for at least 20 minutes.

K 374 · September 25, 2024 · Corrected (the home has a date of correction)
F
Establish roles under a Waiver declared by secretary.

E 26 · August 10, 2023 · Corrected (the home has a date of correction)
F
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · August 10, 2023 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · August 10, 2023 · Corrected (the home has a date of correction)
E
Provide properly protected cooking facilities.

K 324 · August 10, 2023 · Corrected (the home has a date of correction)
E
Install an approved automatic sprinkler system.

K 351 · August 10, 2023 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · July 13, 2022 · Corrected (the home has a date of correction)
E
Install smoke barrier doors that can resist smoke for at least 20 minutes.

K 374 · July 13, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
September 25, 2024	Fine	$18,974

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Illinois	United States
All nursing staff (RN, LPN and aides)	2.82	3.45	3.86
Registered nurses	0.43	0.72	0.69
All nursing staff on weekends	2.55	3.07	3.42
Nurse aides	1.93
Licensed practical nurses	0.46
Nursing staff turnover (share who left in a year)	15.1%	44.5%	45.8%
Registered nurse turnover	10.0%	41.8%	42.9%
Administrators who left	0

CMS expects 4.43 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.93 on weekdays and 2.55 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.67 in April to June 2025 to 2.82 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	2.82	0.43	2.93	2.55	1.3%	0 of 90	130
Oct to Dec 2025	2.76	0.41	2.87	2.47	1.2%	0 of 92	128
Jul to Sep 2025	2.73	0.39	2.84	2.45	1.6%	0 of 92	127
Apr to Jun 2025	2.67	0.35	2.78	2.42	1.2%	0 of 91	119
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Illinois, Jan to Mar 2026	3.26	0.65	3.40	2.92	5.4%	0.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Illinois

Job	Median	Middle half	Employed
Illinois, all employers
CNAs (nursing assistants)	$22.10	$18.95 to $23.26	68,640
LPNs and LVNs	$36.06	$30.57 to $38.25	17,440
Registered nurses	$46.15	$38.47 to $50.94	138,910
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Illinois	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	4.7	13.4	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.5	0.9	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	2.2	1.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	5.3	3.1	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	5.0	2.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	8.8	14.3	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	2.6	4.8	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	33.0	21.7	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	12.3	26.1	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	11.3	13.8	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.1	2.0	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.2	2.2	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Hillcrest Retirement Village's Medicare short-stay residents. On returning residents home or to the community, CMS rates it worse than the national rate (35.0% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

35.0% this home

Worse than the national rate

US median of homes 51.5% · Illinois: 106 better, 85 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 77 eligible stays.

Potentially preventable readmissions

12.7% this home

No different from the national rate

US median of homes 10.7% · Illinois: 2 better, 14 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 88 eligible stays.

Infections that led to a hospital stay

8.2% this home

No different from the national rate

US median of homes 7.1% · Illinois: 3 better, 10 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 54 eligible stays.

Self-care and mobility at discharge

13.2% this home

Median of homes: Illinois50.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 76 residents counted.

Falls with major injury

1.1% this home

Median of homes: Illinois0.3% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 92 residents counted.

New or worsened pressure ulcers

1.8% this home

Median of homes: Illinois1.5% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 92 residents counted.

Medication list given at discharge

97.6% this home

Median of homes: Illinois100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 41 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: HILLCREST RETIREMENT VILLAGE LTD.

Name	Role	Type	Share	Since
Earl Rosenbaum Declaration of Trust	5% or greater direct ownership interest	Organization	34%	02/08/2008
Bishop, Jack	5% or greater direct ownership interest	Individual	16%	02/08/2008
Bishop, Karla	5% or greater direct ownership interest	Individual	16%	02/08/2008
Rosenbaum, Alan	W-2 managing employee	Individual		02/08/2008
Bishop, Karla	Corporate officer	Individual		02/08/2008
Rosenbaum, Alan	Operational/managerial control	Individual		06/06/1990

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on January 14, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 27, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on August 27, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on May 13, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.55 hours per resident per day, below the Illinois average of 3.07.

Other nursing homes nearby

Village at Victory Lakes, the
Lindenhurst, 3.4 mi · 4 of 5 stars · 27 citations
Alta Rehab at Wauconda
Wauconda, 9.2 mi · 5 of 5 stars · 26 citations
Alden Terrace of McHenry Rehab
McHenry, 10.7 mi · 1 of 5 stars · 50 citations
Avantara Libertyville
Libertyville, 10.9 mi · 4 of 5 stars · 23 citations
Ignite Medical McHenry
McHenry, 11 mi · 3 of 5 stars · 40 citations
Thrive of Lake County
Mundelein, 11 mi · 3 of 5 stars · 47 citations
Elevate Care Waukegan
Waukegan, 11.5 mi · 2 of 5 stars · 63 citations
Waukegan Health and Rehab
Waukegan, 11.6 mi · 4 of 5 stars · 27 citations

Illinois contacts for a concern about a nursing home

These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.

Common questions

What is Hillcrest Retirement Village's Medicare star rating?: CMS rates Hillcrest Retirement Village 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Hillcrest Retirement Village get at its last inspection?: 10 health deficiencies at the standard inspection on August 27, 2025. The Illinois average is 12.6.
Has Hillcrest Retirement Village been fined?: Yes. CMS lists 1 fine totaling $18,974 in the last three years.
Does Hillcrest Retirement Village accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Hillcrest Retirement Village?: CMS lists 6 owners and managers. Legal business name: HILLCREST RETIREMENT VILLAGE LTD.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.