Hillside Health and Rehabilitation Center
38220 Henry Dr, Zephyrhills, FL 33540 · Pasco County · (813) 788-7114
120 certified beds, about 103 residents a day · For profit - Individual · Medicare and Medicaid since 1988
CMS Care Compare ratings, data as of September 1, 2026 · CCN 105599 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 20, 2026, inspectors cited 15 health deficiencies (the Florida average is 7.1, the national average 9.2).
None of its 31 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.54 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.50 of those hours.
CMS links it to Aston Health, an affiliated group of 38 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.
May 20, 2026Standard inspection · 15 citations
- F Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews, and record review the facility did not ensure medications were stored in accordance with current professional standards in four medication carts (100, 200, 300, and 400) of four observed.
- E Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on record review and interviews, the facility failed to ensure informed consent was documented for psychotropic medications, as indicated, for three of three residents (#7, #25, #73) out of five residents sampled for unnecessary medications.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews the facility failed to provide a clean, sanitary, and homelike environment in three units (200, 300, and 400) out of four units, affecting six resident rooms (207, 203, 201, 405, 305 and 307) and failed to ensure one laundry room out of one observed was maintained in a sanitary manner.
- E PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on record review and interview, the facility failed to ensure accurate Level I Preadmission Screening and Resident Review (PASARR) for three residents (#26, #25, #73) out of four residents sampled for PASARRs.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to ensure food, and food storage areas were maintained in a sanitary manner in the one out of one kitchen (main) and in two out of two nourishment rooms observed. During a kitchen tour conducted on 05/17/2026 at 9:24 AM, observations were made of employee food and beverages being stored in food preparation areas. Employees food was observed on a table next to the dessert cooler. A beverage was observed to be stored next to the juice dispenser on top of a table. Food to be discarded from resident breakfast was observed to be on top of the steam table used to hold hot foods. There was a sealed bag containing an unknown food item that was green and red in the freezer without a label or a date of expiration or preparation. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure the physician was notified regarding changes in a catheter output for one resident (#132) of one observed.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interviews, the facility failed to ensure that the Minimum Data Set (MDS) accurately reflected active diagnoses for one resident (#73) of three residents sampled. Cross-reference F645.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interview, the facility failed to ensure resident referral for a Level II Preadmission Screening and Resident Review (PASARR) review following qualifying diagnosis for one resident (51) out of four residents sampled for PASARRs. Record review for Resident #51 revealed a diagnosis of Post-Traumatic Stress Disorder (PTSD), unspecified, with an admission date of 08/09/2025. Further review of Resident #51's psychiatry progress notes dated 3/9/2026 and 4/10/2026 revealed an assessment treatment plan for diagnoses to include Major depressive disorder, generalized anxiety disorder, insomnia due to other mental disorder, mood lability, borderline personality disorder and psychotic disorder with delusions due to a known physiological condition. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure bedfast residents with limited mobilities received activities to meet the interests and support the physical, mental and psychosocial well - being for one resident (#83) of one resident reviewed.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations interviews and record review the facility failed to provide timely care and assistance for residents needing staff's help for two residents (#132 and #109) of two residents reviewed. Resident #132 waited for one hour to be repositioned resulting in on-going pain, and Resident #109 waited for assistance off the floor for 45 minutes post fall.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, record review, and interviews the facility failed to provide enteral nutrition as ordered by the physician for one resident (#34) out of two sampled.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on interviews and record reviews the facility did not ensure medications were correctly reconciled upon admission to the facility for one resident (#131) of one resident sampled, resulting in delayed medical intervention and pain.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, interviews, and record review, the facility did not ensure the medication error rate was below 5% for two residents (#6 and #68) out of five residents sampled for medication administration. This resulted in 2 errors out of 29 medication administration opportunities for a medication error rate of 6.9%.
- D Provide or get specialized rehabilitative services as required for a resident.
Inspectors wroteBased on observations, interviews, and record reviews the facility did not ensure therapy or restorative service were provided for two residents (#68, and #83) of two residents sampled.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain an effective infection prevention program related to accurate signage posting for one resident (#18) out of one resident sampled for contact precautions.
August 21, 2025Standard inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to ensure food in the refrigerator was discarded upon the expiration date and the facility failed to ensure the facility had and followed a cleaning schedule for food service equipment for one of one kitchen.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents received respiratory services consistent with professional standards of practice related to oxygen administration and respiratory equipment storage for four residents (#99, #78, #42 and #83) out of four sampled residents.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to administer insulin according to physician orders for one resident (#65) out of two residents reviewed for insulin administration.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review the facility failed to ensure physician ordered parameters were followed related to hypertensive medications resulting in the administration of unnecessary medications for one resident (#106) out of five residents reviewed for unnecessary medications. Review of Resident #106 admission record documented diagnosis of unspecified atrial fibrillation, heart failure unspecified, unspecified protein calorie malnutrition, chronic obstructive pulmonary disease unspecified, type 2 diabetes mellitus without complications, unspecified osteoarthritis unspecified malignant neoplasm of esophagus unspecified, and atherosclerotic heart disease of native coronary artery without angina pectoris (chest pain). [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review and policy and procedure review, the facility failed to ensure staff used appropriate Personal Protective Equipment (PPE) and performed hand hygiene upon entering and exiting residents rooms while providing care to residents on enhanced barrier precautions to prevent the possible spread of infection and communicable diseases for three residents (#1, #14, #44 and #27) out of seven residents sampled for infection control.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide dignity to one resident (#108) out of two sampled residents related to a catheter bag covering.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide a safe environment and implement their policy on securing smoking materials in a secure location for one resident (#3) out of three residents reviewed for accidents.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure midline catheter dressing changes were completed according to professional standards of practice for one resident (#111) of one resident reviewed with a midline catheter.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to ensure pharmacy reviews were conducted monthly and the facility failed to ensure a physician provided a clinical rational for two residents (#11 and #51) out of five residents reviewed for medication regimen review (MRR).
January 23, 2025Complaint inspection · 2 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Activities of Daily Living (ADLs) were performed for one (#3) three sampled residents related to incontinence care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Quality of Care was provided related to wound care and following Infection Control Practices for one (#3) of one sampled resident.
August 16, 2023Standard inspection · 5 citations
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to ensure the medication error rate was less than 5.00%. Twenty-seven medication administration opportunities were observed and seven errors were identified for three (#73, #11, and #446) of four residents observed. These errors constituted a 25.93% medication error rate.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to ensure one (#4) of one resident sampled for self-administration of medications was assessed for the administration of nebulizer treatments.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, record review, and interviews, the facility failed to ensure residents received medications in accordance with professional standards related to monitoring of blood pressure medications parameters and to ensure the physician was notified of held doses for one (#56) of six residents sampled for unnecessary medications.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, interviews and records review, the facility did not ensure a resident with contractures received appropriate services and assistance to maintain or improve mobility with the maximum practicable independence. The facility failed to ensure restorative services were provided for one (Resident #56) of 14 residents.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure a pain assessment was conducted in a timely manner for one (Resident #13) of two residents reviewed for pain.
Fire safety inspections
6 fire safety citations on file: 3 on May 20, 2026, 1 on August 21, 2025, 2 on August 16, 2023.
Every fire safety citation6 citations
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Provide properly protected cooking facilities.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Florida | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.54 | 3.82 | 3.86 |
| Registered nurses | 0.50 | 0.73 | 0.69 |
| All nursing staff on weekends | 3.18 | 3.49 | 3.42 |
| Nurse aides | 2.14 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | not reported | 41.4% | 45.8% |
| Registered nurse turnover | not reported | 46.0% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.69 on weekdays and 3.18 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.69 in April to June 2025 to 3.54 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.54 | 0.50 | 3.69 | 3.18 | 0.1% | 0 of 90 | 103 |
| Oct to Dec 2025 | 3.52 | 0.43 | 3.65 | 3.19 | 0.0% | 0 of 92 | 104 |
| Jul to Sep 2025 | 3.49 | 0.44 | 3.63 | 3.13 | 0.0% | 0 of 92 | 103 |
| Apr to Jun 2025 | 3.69 | 0.72 | 3.90 | 3.15 | 0.6% | 0 of 91 | 107 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Florida, Jan to Mar 2026 | 3.76 | 0.70 | 3.90 | 3.44 | 1.1% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Florida
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Florida, all employers | |||
| CNAs (nursing assistants) | $18.03 | $17.33 to $20.34 | 96,960 |
| LPNs and LVNs | $29.70 | $28.14 to $31.11 | 38,620 |
| Registered nurses | $40.48 | $37.82 to $48.64 | 229,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Florida | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.3 | 8.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.3 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.0 | 2.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.4 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.8 | 9.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.2 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.3 | 8.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.7 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.6 | 9.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.1 | 1.8 |
Owners and operators
Legal business name: HILLSIDE OPERATIONS LLC. CMS links this home to Aston Health, a group of 38 nursing homes averaging 2.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hillside Rehab Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 05/05/2023 |
| Bp Hillside Trust | 5% or greater indirect ownership interest | Organization | 50% | 05/05/2023 |
| Lf Hillside Trust | 5% or greater indirect ownership interest | Organization | 50% | 05/05/2023 |
| Black, Reagan | Operational/managerial control | Individual | 04/15/2024 | |
| Harvey, Loretta | Operational/managerial control | Individual | 05/05/2023 | |
| Haynes, Terry | Operational/managerial control | Individual | 05/05/2023 | |
| Mercado, Ronniel | Operational/managerial control | Individual | 05/05/2023 | |
| Wildes, Donna | Operational/managerial control | Individual | 08/28/2025 | |
| Friedman, Leopold | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 10/03/2025 | |
| Aston Healthcare LLC | Adp of the SNF | Organization | 01/01/2022 | |
| Black, Reagan | Adp of the SNF | Individual | 10/03/2025 | |
| Mercado, Ronniel | Adp of the SNF | Individual | 10/03/2025 | |
| Wildes, Donna | Adp of the SNF | Individual | 08/28/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on May 20, 2026: "Provide activities to meet all resident's needs."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on May 20, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on May 20, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 20, 2026: "PASARR screening for Mental disorders or Intellectual Disabilities"
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.18 hours per resident per day, below the Florida average of 3.49.
Other nursing homes nearby
- Solaris Healthcare Zephyrhills Zephyrhills, 1.1 mi · 5 of 5 stars · 18 citations
- Solaris Healthcare Lake Zephyr Zephyrhills, 1.3 mi · 3 of 5 stars · 16 citations
- Royal Oak Nursing Center Dade City, 7.2 mi · 4 of 5 stars · 14 citations
- Dade City Health and Rehabilitation Center Dade City, 7.7 mi · 1 of 5 stars · 54 citations
- Blue Heron Health and Rehabilitation Wesley Chapel, 10.8 mi · 4 of 5 stars · 18 citations
- Baldomero Lopez Memorial Veterans Nursing Home Land O Lakes, 15.9 mi · 5 of 5 stars · 8 citations
- Solaris Healthcare Plant City Plant City, 16 mi · 5 of 5 stars · 7 citations
- Community Convalescent Center Plant City, 16.2 mi · 1 of 5 stars · 37 citations
Florida contacts for a concern about a nursing home
These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Florida Agency for Health Care Administration, Long Term Care Services Unit, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Florida Long-Term Care Ombudsman Program, 1-888-831-0404. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: FloridaHealthFinder, where Florida publishes its own records on licensed homes.
Common questions
- What is Hillside Health and Rehabilitation Center's Medicare star rating?
- CMS rates Hillside Health and Rehabilitation Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hillside Health and Rehabilitation Center get at its last inspection?
- 15 health deficiencies at the standard inspection on May 20, 2026. The Florida average is 7.1.
- Has Hillside Health and Rehabilitation Center been fined?
- CMS lists no fines in the last three years.
- Does Hillside Health and Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hillside Health and Rehabilitation Center?
- CMS lists 13 owners and managers, and links the home to Aston Health. Legal business name: HILLSIDE OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.