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Hilltop Skilled Nsg & Rehab

910 West Polk Street, Charleston, IL 61920 · Coles County · (217) 345-7066

108 certified beds, about 63 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1996

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
3 of 5
Staffing
1 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 145862 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on December 17, 2025, inspectors cited 3 health deficiencies (the Illinois average is 12.6, the national average 9.2).

Of 56 health citations since September 2023, 5 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $140,465 in the last three years; the largest was $86,697, and the latest is dated July 19, 2024.

Nurses and nurse aides worked 3.36 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.

44.6% of nursing staff left within the year CMS measured (Illinois average 44.5%).

CMS links it to Crest Healthcare Consulting, an affiliated group of 11 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 56 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
5G
0H
0I
Potential for more than minimal harm
32D
9E
9F
Potential for minimal harm
0A
0B
1C
April 8, 2026Complaint inspection · 1 citation
  1. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 14, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide timely antibiotic treatment and provide perineal care after toileting for one resident (R3) out three residents reviewed for infection control in a sample list of four residents.
February 11, 2026Complaint inspection · 3 citations
  1. F
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to provide palatable foods for residents. This failure has the potential to affect all 64 residents residing in the facility.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to prevent cross contamination during meal services. This failure has the potential to affect all 64 residents residing in the facility.
  3. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure the safety of four (R1, R2, R4, R5) residents through the use of extension cords for medical devices out of four residents reviewed for physical environment in a sample list of five residents.
December 17, 2025Standard inspection · 3 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2025
    Inspectors wroteBased on interview and record review the facility failed to accurately complete a minimum data set (MDS) assessment for one of 24 residents (R31) reviewed for MDS in the sample of 28.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to accurately transcribe and administer diabetic wound care as ordered for one of six residents (R13) reviewed for wounds in the sample list of 28.
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to perform hand hygiene prior to applying personal protective equipment and prior to wound care, disinfect scissors during wound care, and failed to ensure a urinary catheter was kept off the floor for two of 24 residents (R13, R49) reviewed for infection control in the sample list of 28.
May 20, 2025Complaint inspection · 2 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review the facility failed to properly implement fall interventions for one of three (R1) residents reviewed for falls on the sample list of four. This failure resulted in R1 falling and sustaining a left femoral neck fracture. This past noncompliance occurred from 5/1/25 through 5/9/25. Findings Include: The Full QA Report dated 5/1/25 documents R1 had a witnessed fall on 5/1/25 at 12:05 AM. R1 attempted to stand up from her wheelchair and fell to the ground. R1's chair alarm did not sound. R1 displays poor dynamic sitting/standing balance as well as impulsiveness related to her advanced Dementia diagnosis. V4 Certified Nurses Assistant (CNA) was walking by the hallway and observed R1 attempt to stand then lose her balance and fall to the ground. V4 notified the nurse on duty (V3 Registered Nurse RN). [...]
  2. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review the facility failed to protect the right of a resident to be free from misappropriation of their medication. This failure had the potential to affect one of three residents (R2) reviewed for misappropriation on the sample list of five. This past noncompliance occurred from 4/16/25 through 4/24/25. Findings Include: The facility's Abuse Policy dated 9/15/23 documents the facility affirms the right of residents to be free from misappropriation of property. Misappropriation of resident property is defined as the deliberate misplacement, exploitation, or wrongful temporary or permanent use of a resident's belongings without the resident's consent. The facility's Controlled Substances policy dated 5/11/20 documents, controlled substances are reconciled upon receipt, administration, disposition, and at the end of each shift. [...]
October 18, 2024Standard inspection · 10 citations
  1. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to provide foods that were palatable and at appropriate temperatures, and failed to provide a meal for a resident for five of nine residents (R8, R20, R30, R53, R163) reviewed for dining in a sample list of 43 residents.
  2. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain cleanliness of resident's mattresses. This failure affects one resident (R3) out of 24 reviewed for environmental cleanliness on the sample list of 43.
  3. D
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to accurately encode residents' minimum data set assessments concerning dental conditions. This failure affects two residents (R16 and R41) out of three reviewed for dental conditions on the sample list of 43.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to develop a comprehensive care plan to include residents with denture problems. This failure affects two residents (R16 and R41) out of three reviewed for dental problems on the sample list of 43.
  5. D
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    F661 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review the facility failed to complete a recapitulation of stay for one (R58) resident out of one resident reviewed for discharge in a sample list of 43 residents.
  6. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review the facility failed to provide safe and adequate assistance with showers to a dependant resident. This failure affected one of one resident (R39) reviewed for Activities of Daily Living on the sample list of 43. Findings Include: R39's Medical Diagnoses List dated October 2024 documents R39 is diagnosed with Lumbar Spondylopathies, Spinal Cord Injury of Lumbar Region, Neuromuscular Dysfunction of Bladder, Depression, Left and Right foot Drop, and Neurogenic Bowel. R39's Minimum Data Set, dated [DATE] documents R39 is cognitively intact. No documentation was entered for R39's showering needs. R39's Minimum Data Set, dated [DATE] documents R39 requires partial to moderate assistance with showering and lower body dressing. R39 requires substantial or maximum assistance for putting on or taking off footwear. [...]
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure resident medical equipment was properly utilized for three (R8, R18, R42) residents out of three residents reviewed for safety in a sample list of 43 residents.
  8. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review, the facility failed to obtain physician responses from pharmacist recommendations in a timely manner, and failed to develop their pharmacist policy to include timeframes for the steps in the monthly medication regimen reviews. This failure affects two residents (R16 and R44) out of five reviewed for unnecessary medications on the sample list of 43.
  9. D
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to honor one (R260) residents food preferences out of nine residents reviewed for meal service in a sample list of 43 residents.
  10. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to serve a resident meals consistent with a resident's allergies for one of nine residents (R6) reviewed for meal service in a sample list of 43 residents.
October 1, 2024Complaint inspection · 3 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review, the facility failed to document evaluations to determine cognitively impaired residents' capacity to consent to a known sexual relationship, failed to develop their policy on intimate resident behavior to include the criteria for initial evaluation and frequency with which a cognitively impaired resident's capacity to consent to an intimate relationship is to be evaluated, and to specify where and how the evaluations and determinations would be documented and maintained. This failure affects two (R1, R2) residents and has the potential to affect 22 additional cognitively impaired residents (R5 through R26) on the sample list of 26 reviewed for cognitive capacity.
  2. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure a resident was free from sexual abuse by another resident. This failure affects two residents (R1, R2) reviewed for sexual abuse on the sample list of 26.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 24, 2024
    Inspectors wroteBased on interview and record review, the facility failed to develop residents care plans to include an intimate relationship and the need for privacy. This failure affects two residents (R1, R2) out of 5 reviewed for care plans on the sample list of 26.
July 19, 2024Complaint inspection · 3 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 12, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to protect the resident's right to be free from sexual abuse by another resident and verbal/mental abuse by a staff member for four of seven residents (R1, R2, R3 and R5) reviewed for abuse in the sample list of seven residents. These failures resulted in R2 crying, feeling uncomfortable, and removing herself from shared areas with R1 after R2 was sexually abused by R1 and R5 experiencing feelings of isolation and fear after a staff member verbally/mentally abused R5.
  2. G
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 12, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to protect residents (R2, R3) from inappropriate behaviors and sexual abuse by another resident (R1) after an abuse allegation. This failure affects three of seven residents (R2, R3 and R1) reviewed for abuse in the sample list of seven. This failure resulted R2 crying, feeling uncomfortable, and removing herself from shared areas with R1 after R1 was left unsupervised and R1 sexually abused R2.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 12, 2024
    Inspectors wroteBased on interview and record review the facility failed to report an allegation of physical abuse to the Abuse Coordinator timely for two of seven residents (R1, R5) reviewed for abuse in the sample list of seven.
February 26, 2024Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 27, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to provide denture care assistance for two (R1 and R3) of three residents reviewed for activities of daily living from a total sample list of seven residents reviewed.
January 27, 2024Complaint inspection · 1 citation
  1. F
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) February 6, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to maintain a safe, sanitary, and comfortable environment by failing to prevent ongoing water leakage through the roof and mold-like growth in the shower rooms and on ceiling tiles. This failure has the potential to affect all 62 residents residing in the facility. Findings Include: On [DATE] at 9:35 AM there was black mold-like substance on the East Hall shower room ceiling vent grate. There was also black and orange mold-like substance on the shower stalls wall and floor. The caulk was peeling off and the black mold like substance was growing underneath. On [DATE] at 9:40 AM one 2'x2' ceiling tile in front of room [ROOM NUMBER] and 106 was missing and the tile next to that spot appeared to have been saturate with water at one point, was bulging downward towards the floor and was discolored and brown. On [DATE] at 9: [...]
December 5, 2023Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 21, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide individualized fall interventions and provide safe access for communication/response to resident's requests for care. This failure affects one resident (R5) of five residents reviewed for fall interventions in the sample of five.
November 1, 2023Standard inspection · 21 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) December 21, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to provide adequate supervision to prevent a resident from leaving the building resulting in a fall outside on the sidewalk (R52) and failed to remove a mechanical lift sling from underneath a resident to prevent sliding in the wheelchair (R18) for two of eight residents (R52, R18) reviewed for accidents in the sample list of 34. This failure resulted in R52 exiting the building unaccompanied and falling resulting in abrasions to R52's face, hand and knee and a bruise to R52's face.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to prepare and distribute food under sanitary conditions. This failure has the potential to affect all 61 residents residing in the facility.
  3. F
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to develop, implement and maintain an ongoing quality assurance performance improvement program over the past 12 months. This failure has the potential to affect all 61 residents of the facility.
  4. F
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to hold quarterly quality improvement meetings over the past 12 months. This failure has the potential to affect all 61 residents of the facility.
  5. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteA. Based on record review and interview the facility failed to initiate a water management program. This failure has the potential to affect all 61 residents residing at the facility. B. Based on observation, interview and record review the facility failed to prevent potential cross contamination during incontinence care for one of two residents (R50) reviewed for incontinence care in the sample list of 34. Findings Include: a.) The facility's Long-Term Care Facility Application for Medicare and Medicaid dated 11/1/23 documents 61 residents reside in facility. The facility's policy Legionella Water Management Program last revised July 2017 (not reviewed annually) states Our facility is committed to the prevention, detection, and control of water-borne contaminants, including Legionella. The water management team will consist of at least the following personnel: [...]
  6. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to assess the need for Psychotropic medications for five of five residents (R52, R9, R50, R18, R24) reviewed for unnecessary medications in the sample list of 34.
  7. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on record review and interview the facility failed to offer/administer Pneumococcal vaccines for four residents (R23, R29, R8, R49) of five residents reviewed for Vaccines in a sample list of 34.
  8. E
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on record review and interview the facility failed to offer/administer Sars-Co-V2 (COVID) vaccines for four residents (R23, R29, R8, R49) of five residents reviewed for vaccines in a sample list of 34.
  9. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a call light was in reach for one resident (R213) of 16 residents reviewed for call lights in a sample list of 34. Findings Include: R213's Order Summary Report printed 11/1/23 at 3:10PM documents R213 was admitted to the facility 10/21/23 with diagnoses of Extensive Heart and Lung Disease and chronic Kidney Disease for Hospice care. On 10/30/23 at 3:20 PM R213 was resting in her bed. R213 stated I can't get to my call light. I'm thirsty, I want some ice, and I need straightened out in bed and I can't reach my call light. R213's call light was observed on the floor between the left side of the bed and the wall. No staff were observed in the room or the hall outside R213's room. On 10/31/23 at 3:15 PM R213 was resting in her bed. [...]
  10. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to notify the resident's representative of a change in condition for one resident (R20) of 16 residents reviewed for condition change in a sample list of 34 residents.
  11. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to notify the resident's representative of a transfer to the hospital for one resident (R20) of 16 residents reviewed for condition change in a sample list of 34 residents.
  12. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) level I screening was completed for two (R24 and R37)of two residents reviewed for PASARR level I screenings with serious mental illnesses and prescribed anti-psychotic medication from a total sample list of 34 residents reviewed. Findings Include: 1. R24's level I PASARR dated 7/1/19, documents that a level II PASARR is not required due to R24 not having a SMI (Severe Mental Illness) diagnosis upon admission to the facility on 7/2/19. R24's diagnosis sheet dated 11/20/20 documents a new diagnosis of Psychosis. R24's diagnosis sheet dated 1/5/23 documents a new diagnosis of Schizoaffecive disorder. [...]
  13. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on interview and record review the facility failed to update a care plan with resident's significant weight loss for two of 16 residents (R11, R20) reviewed for care plans in the sample list of 34.
  14. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to assist with/provide ADL (Activities of Daily Living) care for two of three residents (R11, R50) reviewed for ADLs in the sample list of 34.
  15. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide pressure ulcer treatments and relieve pressure while up in the wheelchair for one (R18) of four residents reviewed for pressure ulcers on the sample list of 34.
  16. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to perform complete incontinence care for one of two residents (R50) reviewed for incontinence care in the sample list of 34.
  17. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to implement nutritional interventions for a resident with significant weight loss for one of four residents (R11) reviewed for weight loss in the sample list of 34.
  18. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to provide oxygen therapy as ordered and failed to change oxygen tubing weekly for one (R17) of one residents reviewed for oxygen therapy from a total sample list of 34 residents.
  19. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to assess the risk for entrapment for the use of a bed rail for one of one resident (R18) reviewed for bed rails on the sample list of 34.
  20. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to securely store a schedule four medication and failed to dispose of undated insulin for three (R4, R47 and R213) of three residents reviewed for medication storage from a total sample list of 34 residents.
  21. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to post daily staffing. This failure has the potential to affect all 61 residents residing in facility.
October 28, 2023Complaint inspection · 2 citations
  1. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to provide appropriate and sufficient services to prevent urinary tract infection (UTI) for a resident with an indwelling urinary catheter. The facility also failed to obtain an acceptable urine specimen from a resident with an indwelling urinary catheter from 9/26/23 to 10/11/23(2 weeks) resulting in a delay of treatment. These failures affects one resident (R4) of three residents reviewed for catheter care in a sample list of seven residents.
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 20, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to maintain infection control practices for one (R4) resident on contact isolation precautions for Extended Spectrum Beta-Lactamase (ESBL) in urine out of three residents reviewed for catheters in a sample list of seven residents.
September 29, 2023Complaint inspection · 4 citations
  1. F
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) October 2, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to employ a qualified director of food and nutrition services. This failure has the potential to affect all 60 residents residing in facility.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to properly label and store refrigerated food products, failed to properly store thawed meat to prevent meat juice from dripping on other foods, failed to ensure cleanliness of food serving area and sanitation of food preparation equipment and failed to ensure the dishwasher was operating as designed to sanitize dishes to prevent potential food borne illness to residents. This failure has the potential to affect all 60 residents residing in facility.
  3. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to serve foods that were palatable to four (R1, R4, R7, R9) residents out of four residents reviewed for Dietary Services in a sample list of eleven residents.
  4. E
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to serve foods timely based on resident preference to four (R1, R4, R7, R9) residents out of four residents reviewed for Dietary Services in a sample list of eleven residents.
September 6, 2023Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to protect the resident's right to be free of physical and mental abuse by another resident for one of six residents (R4) reviewed for abuse in a sample of six. This failure caused (R4) to experience psychosocial harm including fear, feeling unsafe, and feeling uncomfortable.

Fire safety inspections

11 fire safety citations on file: 3 on October 18, 2024, 7 on November 1, 2023, 1 on December 27, 2022.

Every fire safety citation11 citations
  1. F
    Address subsistence needs for staff and patients.
    E 15 · October 18, 2024 · Corrected (the home has a date of correction)
  2. F
    Create arrangements with other facilities to receive patients.
    E 25 · October 18, 2024 · Corrected (the home has a date of correction)
  3. F
    Implement emergency and standby power systems.
    E 41 · October 18, 2024 · Corrected (the home has a date of correction)
  4. F
    Address patient/client population and determine types of services needed.
    E 7 · November 1, 2023 · Corrected (the home has a date of correction)
  5. F
    Address subsistence needs for staff and patients.
    E 15 · November 1, 2023 · Corrected (the home has a date of correction)
  6. F
    Establish policies and procedures for volunteers.
    E 24 · November 1, 2023 · Corrected (the home has a date of correction)
  7. F
    Create arrangements with other facilities to receive patients.
    E 25 · November 1, 2023 · Corrected (the home has a date of correction)
  8. F
    Implement emergency and standby power systems.
    E 41 · November 1, 2023 · Corrected (the home has a date of correction)
  9. F
    Establish roles under a Waiver declared by secretary.
    E 26 · November 1, 2023 · Corrected (the home has a date of correction)
  10. F
    Conduct testing and exercise requirements.
    E 39 · November 1, 2023 · Corrected (the home has a date of correction)
  11. F
    Conduct testing and exercise requirements.
    E 39 · December 27, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
July 19, 2024Fine $53,768
October 28, 2023Fine $86,697
October 28, 2023Payment Denial 24 days from November 27, 2023

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeIllinoisUnited States
All nursing staff (RN, LPN and aides)3.363.453.86
Registered nurses0.470.720.69
All nursing staff on weekends3.003.073.42
Nurse aides2.11
Licensed practical nurses0.77
Nursing staff turnover (share who left in a year)44.6%44.5%45.8%
Registered nurse turnover33.3%41.8%42.9%
Administrators who left0

CMS expects 4.96 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.50 on weekdays and 3.00 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.06 in April to June 2025 to 3.36 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.360.473.503.00 0.1%0 of 9063
Oct to Dec 20253.470.513.613.11 1.5%0 of 9261
Jul to Sep 20253.400.413.563.00 3.1%0 of 9261
Apr to Jun 20253.060.433.252.58 4.3%0 of 9159
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Illinois, Jan to Mar 20263.260.653.402.925.4%0.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeIllinoisUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
14.413.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.00.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.93.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.02.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
20.514.314.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.34.84.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
4.421.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
18.626.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.713.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.22.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.82.21.8

Owners and operators

Legal business name: HILLTOP CARE AND REHABILITATION CENTER LLC. CMS links this home to Crest Healthcare Consulting, a group of 11 nursing homes averaging 2.3 stars overall.

NameRoleTypeShareSince
Crest Illinois Holdco LLCDirect ownership interestOrganization09/01/2019
Crest I Tbd Holdco LLCIndirect ownership interestOrganization05/01/2021
Ecfjc TrustIndirect ownership interestOrganization01/01/2025
Il M TrustIndirect ownership interestOrganization01/01/2025
Jcecf TrustIndirect ownership interestOrganization01/01/2025
Mrs Windy City State TrustIndirect ownership interestOrganization01/01/2025
Tsdama TrustIndirect ownership interestOrganization01/01/2025
Lichtman, ShalomIndirect ownership interestIndividual01/01/2025
Capital Finance LLC5% or greater security interestOrganization01/01/2022
Lichtman, ShalomManaging control - governing bodyIndividual10/08/2021
Capital Finance LLCOperational/managerial controlOrganization01/01/2022
Light Man LLCOperational/managerial controlOrganization10/08/2021
Doughty, TylerOperational/managerial controlIndividual12/23/2024
Gage, AndrewOperational/managerial controlIndividual02/01/2020
Lichtman, ShalomOperational/managerial controlIndividual10/08/2021
Doughty, TylerAdp of the SNFIndividual12/23/2024
Gage, AndrewAdp of the SNFIndividual02/01/2020
Lichtman, ShalomAdp of the SNFIndividual09/01/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 16 problems in this area, most recently on April 8, 2026: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 10 problems in this area, most recently on February 11, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on December 17, 2025: "Ensure each resident receives an accurate assessment."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on May 20, 2025: "Protect each resident from the wrongful use of the resident's belongings or money."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.00 hours per resident per day, below the Illinois average of 3.07.

Other nursing homes nearby

Illinois contacts for a concern about a nursing home

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Common questions

What is Hilltop Skilled Nsg & Rehab's Medicare star rating?
CMS rates Hilltop Skilled Nsg & Rehab 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Hilltop Skilled Nsg & Rehab get at its last inspection?
3 health deficiencies at the standard inspection on December 17, 2025. The Illinois average is 12.6.
Has Hilltop Skilled Nsg & Rehab been fined?
Yes. CMS lists 2 fines totaling $140,465 in the last three years.
Does Hilltop Skilled Nsg & Rehab accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Hilltop Skilled Nsg & Rehab?
CMS lists 18 owners and managers, and links the home to Crest Healthcare Consulting. Legal business name: HILLTOP CARE AND REHABILITATION CENTER LLC.

Sources

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