Hubble Creek
1115 K Land Drive, Jackson, MO 63755 · Cape Girardeau County · (573) 243-8989
105 certified beds, about 62 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2001
CMS Care Compare ratings, data as of September 1, 2026 · CCN 265716 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 12, 2026, inspectors cited 6 health deficiencies (the Missouri average is 11.4, the national average 9.2).
Of 39 health citations since August 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.28 hours per resident per day, against 3.43 across Missouri and 3.86 nationally. Registered nurses accounted for 0.36 of those hours.
CMS links it to Paradigm Senior Management, an affiliated group of 8 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 39 health citations on file.
February 12, 2026Standard inspection · 6 citations
- E Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on interview and record review, the facility failed to provide abuse/neglect training for three Certified Nursing Assistants (CNAs) and one Licensed Practical Nurse (LPN) of four sampled staff hired since September 2025. The facility census was 64. Review of the facility's policy titled, In-Service Training, All Staff, dated 2001, showed:- The primary objective of the in-service training is to ensure that staff are able to interact in a manner that enhances the resident's quality of life and quality of care and can demonstrate competency in the topic areas of the training;- Required training topics include preventing abuse, neglect, exploitation and misappropriation of resident property;- Completed training is documented by the staff development coordinator, or his/her designee. 1. [...]
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview and record review, the facility staff failed to allow residents or their representatives to make informed decisions about their care by not providing psychotropic (medications that affect behavior, mood, thoughts, or perception) medication consents for seven residents (Residents #1, #2, #4, #6, #12, #35, and #64) out of 11 sampled residents and one resident (Resident #13) outside the sample. The facility census was 64. Review of the facility's policy titled, Psychotropic Medication Use, revised February 2025, showed: - Prior to initiating the use of, increasing the dose of, or switching to a different psychotropic medication, the staff and physician will review the following with the resident/representative prior to obtaining documented consent or refusal: non-pharmacological alternatives; the indications and rationale for the recommendation; [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate supervision when leaving residents unattended with an unlabeled, unknown liquid material, and failed to provide adequate supervision when leaving the locked unit without staff for 14 residents out of 14 residents. The facility census was 64. The facility did not provide a policy regarding adequate supervision. Observation of the facility during the initial tour on 02/09/26, showed a locked unit with 14 residents. [...]
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to provide routine and emergency medications and biologicals for one resident (Resident #12) out of 16 sampled residents. The facility census was 64. Review of the facility policy titled, Medication and Treatment Orders, revised July 2016, showed:- Medications and biologicals that are required to be refilled must be reordered from the issuing pharmacy not less than three days prior to the last dosage being administered to ensure that refills are readily available;- Orders not specifying the number of doses, or duration of medication, shall be subject to automatic stop orders;- Medications not specifically limited to duration of use and number of doses when ordered will be controlled by automatic stop orders. 1. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure medications and biologicals were labeled and stored in accordance with currently accepted practices for one medication cart out of two medication carts and one medication storage room out of one medication storage room which affected five residents (Residents #9, #19, #37, #39, and #58). This had the potential to affect all residents. The facility census was 64. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow infection control precautions by not changing gloves, performing hand hygiene, and by not following enhanced barrier precautions (EBP - an infection control intervention for nursing homes designed to reduce the transmission of multidrug-resistant organisms (MDROs)) for one resident (Resident #54) out of two sampled residents. The facility also failed to use proper infection control techniques to wash residents' hands during a lunch service. The facility census was 64. Review of the facility policy titled, Urinary Catheter (a flexible tube inserted into the bladder to drain urine) Care, dated August 2022, showed: - Use a clean washcloth with warm water and soap or a bathing wipe to cleanse and rinse the catheter from the insertion site to approximately four inches outward. [...]
November 8, 2024Standard inspection · 13 citations
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the facility failed to provide a safe, clean, comfortable, and homelike environment. This deficient practice had the potential to affect all residents in the facility. The facility census was 45. The facility did not provide an environment policy. 1. Observation on 11/05/24 at 10:35 A.M., showed room [ROOM NUMBER] with a one foot (ft) by six inches (in) hole in the dry wall on the right side of the window. 2. Observation on 11/05/24 at 10:48 A.M., of room [ROOM NUMBER] showed: - A hole in the dry wall at the foot of the bed three in by six in; - A hole in the dry wall under the bathroom sink three in by six in; - Missing dry wall which exposed the metal corner mold along the wall by the bathroom door; - Multiple scraped areas of the dry wall along the wall by the room exit door. [...]
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to notify the resident and/or the resident's representative in writing of a facility initiated transfer when two residents (Residents #6 and #30) out of five sampled residents transferred to the hospital. The facility's census was 45. Review of facility policy titled, Discharge/Transfer of Resident, undated, showed: - Give copy of a signed transfer or discharge notice to the resident and/or representative or person responsible for care; - If an emergency transfer, a transfer or discharge notice form may be completed later, but as soon as possible. 1. Review of Resident #6's medical record showed: - The resident transferred to the hospital on [DATE], and readmitted to the facility on [DATE]; [...]
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interview and record view, the facility failed to inform the resident and/or the resident's representative of the facility bed hold policy at the time of transfer to the hospital for two residents (Residents #6 and #30) out of five sampled residents. The facility's census was 45. Review of facility policy titled, Discharge/Transfer of Resident, undated, showed: - Explain and give a copy of the bed hold form to the resident and/or representative. 1. Review of Resident #6's medical record showed: - The resident transferred to the hospital on [DATE], and readmitted to the facility on [DATE]; - No documentation the resident and/or the resident's representative was informed in writing of the facility's bed hold policy at the time of the transfer. 2. Review of Resident #30's medical record showed: [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the environment remained free of accident hazards by not maintaining water temperatures between 105 degrees Fahrenheit (F) to 120 degrees F in seven occupied resident room sinks and two community showers, which put the residents at an increased risk of injuries from exposure to the hot water. These practices had the potential to affect all the residents at the facility. The facility census was 45. The facility did not provide a policy regarding water temperatures. Review of the Burn Foundation website showed hot water caused third degree burns (full thickness burns which go through the skin and affect deeper tissue resulting in white or blackened, charred skin) at the following temperatures and time parameters: - In one second at 156 degrees F; - In two seconds at 149 degrees F; [...]
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure oxygen tubing was dated when changed for one resident (Resident #12) and failed to ensure a physician's order for oxygen with the use of a bilevel positive airway pressure (BIPAP - a noninvasive ventilation device that helps people breathe by delivering pressurized air into the airways) was followed for one resident (Resident #195) out of two sampled residents. The facility census was 45. Review of the facility's policy titled, Oxygen Administration, undated, showed: - The purpose is to administer oxygen to the resident when insufficient oxygen is being carried by the blood to the tissues; - Prefilled disposable humidifiers may be changed when empty; - Set the flow meter to the rate ordered by the physician; - Label the humidifier with the date and time opened; [...]
- D Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Inspectors wroteBased on interview and record review, the facility failed to ensure two nurse aides (NAs) (NA B and NA C) completed a nurse aide training program within four months of his/her employment in the facility out of two sampled NAs. This deficient practice had the potential to affect all residents in the facility. The facility census was 45. The facility did not provide a policy on the nurse aide training program. 1. Review of NA B's Training Record showed: - Hire date of 06/12/24; - NA B attended an online nurse aide program; - The facility failed to ensure the completion of the program within four months of the hire date. 2. Record review of NA C's Training Record showed: - Hire date of 06/25/24; - NA C attended an online nurse aide program; - The facility failed to ensure the completion of the program within four months of the hire date. [...]
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review, the facility failed to provide nurse aide's annual individual performance review or evaluation, and failed to provide annual in-service training based on the outcome of performance reviews for two Certified Nurse Assistants (CNAs) (CNA D and CNA E) out of two sampled CNAs. The facility census was 45. The facility did not provide a policy on CNA performance review and training requirements. 1. Review of CNA D's in-service record showed: - CNA D with a hire date of 02/22/22; - CNA D did not receive an annual individual performance review or evaluation; - No annual in-service training for February 2023 through February 2024. 2. Review of the CNA E's in-service record showed: - CNA E with a hire date of 02/18/15; - CNA E did not receive an annual individual performance review or evaluation; [...]
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to ensure an appropriate diagnosis for the use of an antipsychotic (medications that treat psychosis-related conditions and symptoms) medication for one resident (Resident #37) out of five sampled residents. The facility census was 45. Review of the facility's policy titled, Antipsychotic Medication Use, not dated, showed: - Residents will only receive antipsychotic medications when necessary to treat specific conditions for which they are indicated and effective; - Antipsychotic medications shall only be used for the following conditions/diagnoses as documented in the record: [...]
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an error rate of less than five percent (%) during medication administration. There were 32 opportunities with two errors made, for an error rate of 6.25%, which affected two residents (Residents #33 and #195) out of six sampled residents. The facility census was 45. The facility did not provide a medication error policy. Review of the insulin aspart manufacture guidelines for giving the airshot (prime) before each injection and administration, revised 02/2023, showed: - Turn the dose selector to select 2 units; - Hold the pen with the needle pointing up; - Tap the cartridge gently with your finger a few times to make any air bubbles collect at the top of the cartridge; - Keep the needle pointing upwards, press the push-button all the way in; - The dose selector returns to zero; [...]
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. These practices had the potential to affect the thirteen residents who were served food from the 400 Hall refrigerator. The facility census was 45. Review of facility policy titled, Receiving and Storage of Food, dated May 2015, showed: - All perishable items are stored in either refrigerators at a temperature of 40 degrees Fahrenheit (F) or below or freezers at a temperature of 0 degrees F or below. The facility did not provide refrigerator temperatures for the 400 Hall. 1. Observation on 11/07/24 at 12:10 P.M., of the 400 Hall unit refrigerator showed: - A temperature of 50 degrees F; - An opened container of milk, unlabeled and undated; - A pitcher of a purple liquid, unlabeled and undated; [...]
- D Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and record review, the facility failed to ensure the quality assessment and assurance (QAA) committee attendees included an Infection Preventionist (IP). This failure had the potential to affect all 45 residents who reside at the facility. The facility's census was 45. The facility did not provide a policy regarding the QAA Committee. The facility did not provide QAA Committee Attendance records prior to September 2024. Review of the QAA Committee Attendance record, dated September 2024, showed the IP did not attend the meeting as required. During an interview on 11/06/24 at 8:50 A.M., the Administrator said the IP did not attend the QAA meeting because he/she had been working as the charge nurse on the night shift. She did not have the QAA Committee Attendance records prior to September 2024.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide a safe and sanitary environment by not wearing source control (facemasks) during a Coronavirus Disease 2019 (COVID-19 - a highly contagious respiratory disease caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2 - a member of a large family of viruses called coronaviruses) outbreak. This deficient practice had the potential to affect all residents in the facility. The facility's census was 45. Review of the Infection Control Guidance, provided by the Centers for Disease Control and Prevention (CDC), updated on 05/08/23, showed: - Source control is recommended for those working on a unit or area of the facility experiencing a SARS-CoV-2 or other outbreak of a respiratory infection; - Universal use of source control could be discontinued once the outbreak is over; [...]
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on interview and record review, the facility failed to conduct at least twelve hours of certified nurse assistant (CNA) in-service education per year and failed to provide the required annual competencies of Dementia Care (care of a resident with an impaired ability to remember, think, or make decisions) for two CNAs (CNA D and CNA E) out of two sampled CNAs. The facility census was 45. The facility did not provide a policy on nurse aide training requirements. 1. Review of Certified Nursing Assistant (CNA) D's in-service record showed: - A hire date of 02/22/22; - Did not attend an annual competency in-service training on Dementia Care; - No annual in-service training for February 2023 through February 2024; - Less than twelve hours of in-service education for February 2023 through February 2024. 2. Review of CNA E's in-service record showed: - A hire date of 0218/15; [...]
February 21, 2024Complaint inspection · 1 citation
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on interview and record review, the facility failed to provide resident care for activities of daily living (ADLs) when residents did not receive scheduled showers for three residents (Residents #1, #2, and #3) out of three sampled residents. The facility census was 38. The facility did not provide a policy regarding shower frequency. 1. Review of Resident #1's medical record showed: - admission date of 10/23/23; [...]
August 4, 2023Standard inspection · 19 citations
- K Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain infection control practices when staff and a resident touched cups and silverware where residents put their mouth without performing hand hygiene. The facility failed to perform hand hygiene between glove changes during incontinent care for three residents (Residents #3, #7 and #35) of six sampled residents. The facility failed to perform hand hygiene between residents when administering medications for three residents (Resident #8, #18, and #28) out of seven sampled residents. The facility failed in the prevention of communicable disease in regards to Tuberculosis (TB) (a communicable disease that affects the lungs characterized by fever, cough and difficulty breathing) screening of five residents (Resident #4, #7, #10, #36, and #40) out of five sampled residents. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. This has the potential to affect all residents. The facility census was 40. Review of the facility's policy titled, Nutrition and Dining Services Manual policy, dated May 2015, showed: - It is the responsibility of the Dining Services Manager to enforce the cleaning schedules and to monitor the completion of assigned cleaning tasks; - Develop detailed cleaning schedules to ensure sanitation is at acceptable standards. Review of the facility's Food Storage policy, undated, showed: - All foods will be considered as leftovers unless in the original container with an expiration date; - Leftovers will be discarded after third storage day; - All food will be stored in appropriate containers. 1. [...]
- F Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and interview, the facility failed to ensure the dumpster was maintained to keep pests out and/or to keep the garbage contained in the dumpster. This failure had the potential to affect all residents. The facility census was 40. The facility failed to provide a policy regarding dumpster maintenance. 1. Observation of the dumpster area on 08/01/23 at 4:00 P.M., and 5:02 P.M., showed: - One 8 yard (yd.) dumpster partially filled with one plastic lid completely opened. 2. Observation of the dumpster area on 08/02/23 at 11:44 A.M., and 12:42 P.M., showed: - One 8 yd. dumpster partially filled with one plastic lid completely opened. 3. Observation of the dumpster area on 08/03/23 at 4:05 P.M., and 5:02 P.M., showed: - One 8 yd. blue dumpster partially filled with one plastic lid completely opened; [...]
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the facility failed to provide a safe, clean, comfortable, and homelike environment. This deficient practice had the potential to affect all residents in the facility. The facility census was 40. Observation on 08/04/23 at 11:05 A.M., of the building showed: - Water dripped from a light fixture into a 6 inch (in.) puddle on the floor in front of the admissions office; - A 6 in. brown stain on the ceiling near the speaker by the business office; - A 1 in. by 6 in. brown stain to the left and right of the light fixture located in the ceiling outside the business office; - A 4 in. dark brown ring on the ceiling near room [ROOM NUMBER]; - An approximately 8 to 10 in. brown stained area on the dining room ceiling; - Multiple brown rings on the ceiling in the dining room near the window; [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review, the facility failed to implement a care plan with specific interventions tailored to meet individual needs for six residents (Residents #4, #7, #9, #10, #36 and #40) out of 12 sampled residents. The facility census was 40. Review of the facility's policy, titled, Care Plans, Comprehensive Person-Centered, undated, showed: - An individualized comprehensive care plan will include measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental, and psychosocial well-being; - The comprehensive care plan will be based on a thorough assessment; - Assessment of each resident is an ongoing process and the care plan will be revised as changes occur in the resident's condition; - A well developed care plan will: [...]
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review, the facility failed to consistently document residents' code status with Do Not Resuscitate (DNR) or Full Code (Resuscitate refers to cardiopulmonary resuscitation-CPR) for two residents (Residents #7 and #40) out of 12 sampled residents. The facility census was 40. Record review of the facility's policy on Advance Directives, undated, showed: - Upon admission of a resident to the facility, the social service designee will provide written information to the resident concerning his/her right to make decisions concerning medical care, including the right to accept or refuse medical surgical treatment and the right to formulate an advance directive. - The social service designee will inquire of the resident, and/or his/her family members, about the existence of any written advance directive. [...]
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview and record review, the facility failed to complete ongoing re-evaluations for the continued need of a restraint (a device that limits a person's movement) for two residents (Residents #7 and #35) out of two sampled residents. The facility census was 40. Record review of the facility's policy titled, Use of Restraints, undated, showed: - Restraints shall only be used for the safety and well-being of the resident and only after other alternatives have been tried unsuccessfully. Restraints shall only be used to treat the resident's medical symptom(s) and never for discipline or staff convenience, or for the prevention of falls; [...]
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the accuracy of the Minimum Data Set (MDS) assessments, a federally mandated assessment to be completed by the facility staff, for two residents (Residents #9 and #35) out of 12 sampled residents. The facility census was 40. The facility did not provide an accuracy of the MDS assessment policy. 1. Review of Resident #9's annual MDS, dated [DATE], showed: - The resident did not receive antidepressant (a medication used to treat depression) medication; - The resident received antipsychotic (medication used to treat psychotic disorders) medication seven out of seven days; - The resident required total assistance of one staff for transfers. Review of the resident's Physician Order Sheet (POS), dated August 2023, showed: - A diagnosis of depression (a constant feeling of sadness and loss of interest); [...]
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteBased on interview and closed record review, the facility failed to ensure a discharge planning process was in place which addressed goals and needs and involved the resident and/or the resident's legal guardian and the interdisciplinary team (IDT) (a group of health care professionals from diverse fields who work in a coordinated effort toward a common goal for a resident) in developing a discharge plan for one resident (Resident #41) out of one sampled discharged resident. The facility census was 40. Review of the facility's policy titled, Discharge/Transfer of Resident, undated, showed: - Purpose is to provide safe departure from the facility and to provide sufficient information for aftercare of the resident; [...]
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on interview and closed record review, the facility failed to complete a comprehensive discharge summary for one resident (Resident #41) out of one sampled discharged resident. The facility census was 40. Review of the facility's policy titled, Discharge/Transfer of Resident, undated, showed: - Purpose is to provide safe departure from the facility and to provide sufficient information for aftercare of the resident; - Complete a discharge summary and post-discharge plan of care form, include the list of medications, post-discharge care, the person responsible for the care to sign the discharge summary and the post-discharge care form, give a copy to the resident and/or representative, and place in the medical record. 1. Review of Resident #41's closed medical record showed: - The resident discharged on 07/25/23; [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow physician's orders for one resident (Resident #4) out of 12 sampled residents. The facility census was 40. The facility did not provide a policy related to following physician's orders. 1. Review of Resident #4's Physicians Order Sheet (POS), dated August 2023, showed: - Diagnoses of multiple sclerosis (a disease that results in nerve damage disrupting the communication between the brain and body), contracture (a condition of shortening or hardening of the muscles) of the left ankle, and contracture of right ankle; - An order, dated 04/13/21 for Dynasplint (a stretching device that helps increase joint range of motion) braces to be worn eight hours a day while supine (on back with face and abdomen facing up) in bed; [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the environment remained free of accident hazards by not maintaining water temperatures between 105 degrees Fahrenheit (F) to 120 degrees F in two occupied resident room sinks (Residents #23 and #35), which put the residents at an increased risk of injuries from exposure to the hot water. The facility failed to assess three of three sampled residents who were identified as residents who smoke (Residents #4, #36 and #40) to ensure they were able to smoke safely. The facility also failed to ensure staff utilized safe transfer techniques for two of eight sampled residents (Residents #7 and #9). These practices had the potential to affect all the residents at the facility. The facility census was 40. The facility did not provide a policy regarding water temperatures. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one resident (Resident #3) out of seven sampled residents who were incontinent of bowel and bladder received appropriate treatment and services after an incontinent episode. One resident was left without personal care for over six hours, resulting in the resident's brief being saturated with urine. The census was 40. The facility did not provide a policy. 1. Review of Resident #3's Significant Change MDS, dated [DATE] showed: - Transfer and bed mobility to be total dependant with assist of two plus staff; - Toilet use to not have occurred; - Personal hygiene to be total dependant with assist of one staff; - Totally incontinent of bowel and bladder; - At risk of pressure ulcer development with intervention of a pressure reducing cushion for bed/chair; - Stage one pressure ulcer. [...]
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review, the facility failed to provide the nurse aide's annual individual performance review or evaluation for one certified nursing assistant (CNA) out of two sampled CNAs. The facility census was 40. The facility did not provide a policy for nurse aide annual individual performance review or evaluations. Review of the facility's employee records for July 2022 through August 2023, showed: - CNA D had a hire date of 01/18/10; - No documentation that CNA D received an annual individual performance review or evaluation. During an interview on 08/03/23 at 3:30 P.M., CNA D said he/she had worked at the facility for 14 years and had not received any annual performance reviews. During an interview on 08/04/23 at 8:45 A.M., the Administrator said they did not perform performance reviews on nurse aides annually.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure staff reconciled narcotics (a process that allows one staff to reconcile the exact narcotic inventory on hand with another staff) at each shift change for two out of two medication carts and one medication storage room. This had the potential to affect all residents. The facility census was 40. Review of the facility's policy titled, Narcotic Count, undated, showed: - The purpose is to complete a physical inventory of narcotics at each shift change to identify discrepancies; - The narcotic supply is to be kept under two locks at all times; - One Registered Nurse (RN), Licensed Practical Nurse (LPN) or Certified Medication Technician (CMT) going off duty and one RN, LPN, or CMT coming on duty must count and justify the accuracy of the narcotics supply for each individual resident at each shift change; [...]
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, the facility failed to attempt a Gradual Dose Reduction (GDR) of a psychotropic medication (any drug that affects behavior, mood, thoughts, or perception) for three residents (Resident #3, #23 and #30) out of five sampled residents. The facility's census was 40. The facility did not provide a GDR policy. 1. Review of Resident #3's medical record showed: - admission date of 08/01/03; - Diagnoses of major depressive disorder (long-term loss of pleasure or interest in life), anxiety disorder (persistent worry and fear about everyday situations), bipolar disorder (a mental disorder that causes unusual shifts in mood), and Alzheimer's disease (progressive mental deterioration), and intellectual disabilities; - An order, dated, 02/26/21, for Trileptal (a mood stabilizer) 600 milligram (mg) one tablet twice a day, for bipolar disorder; [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure drugs and biologicals were labeled in accordance with currently accepted practices. The facility also failed to ensure one resident (Resident #13) outside of the sample of 12 residents had a physician's order to keep an inhaler (hand-held portable device that delivers medication to the lungs) at the bedside and to store medications in a safe and effective manner when staff left the medications cart unlocked and unattended, leaving the narcotics behind only one lock. This had the potential to affect all residents The facility census was 40. Review of the facility's policy titled, Bedside Medication Storage,dated 3/2015, showed: [...]
- D Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and record review, the facility failed to maintain quarterly Quality Assurance Assessment (QAA) Committee (those responsible for identifying and responding to quality deficiencies that are identified in the facility) meetings with the required members. The facility's census was 40. Review of the facility's 2023 Quality Assurance and Performance Improvement (QAPI) (a program to improve processes for the delivery of health care and quality of life for the resident) Plan showed: - The purpose will be to take a proactive approach to continually improve the way staff care for and engage with the residents, caregivers, and other partners. To do this, all employees will participate in the ongoing QAPI efforts which support the facility's vision and mission; - Key monitors are measured and trended on a quarterly basis; [...]
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility failed to provide and document residents received or declined appropriate immunizations and failed to provide and document pertinent education to residents or a resident's representative regarding the benefits, side effects, or warnings of those immunizations for four residents (Residents #7, #10, #36 and #40) out of five sampled residents. The facility census was 40. Review of the facility's policy titled, Immunizations, undated, showed: - Resident's physician will be consulted and determine the level of risk and need for vaccinations; - A physician order is required to administer any medication/vaccination; - Influenza (flu) is recommended annually for all residents; [...]
Fire safety inspections
11 fire safety citations on file: 4 on February 12, 2026, 2 on November 8, 2024, 5 on August 4, 2023.
Every fire safety citation11 citations
- F Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure proper usage of power strips and extension cords.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Have proper medical gas storage and administration areas.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Missouri | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.28 | 3.43 | 3.86 |
| Registered nurses | 0.36 | 0.46 | 0.69 |
| All nursing staff on weekends | 2.83 | 3.01 | 3.42 |
| Nurse aides | 2.35 | ||
| Licensed practical nurses | 0.57 | ||
| Nursing staff turnover (share who left in a year) | not reported | 56.0% | 45.8% |
| Registered nurse turnover | not reported | 47.8% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.61 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.46 on weekdays and 2.83 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.16 in April to June 2025 to 3.28 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.28 | 0.36 | 3.46 | 2.83 | 0.0% | 0 of 90 | 62 |
| Oct to Dec 2025 | 3.06 | 0.23 | 3.21 | 2.68 | 0.0% | 0 of 92 | 56 |
| Jul to Sep 2025 | 2.62 | 0.13 | 2.80 | 2.15 | 0.6% | 38 of 92 | 47 |
| Apr to Jun 2025 | 4.16 | 0.35 | 4.51 | 3.28 | 0.0% | 3 of 91 | 46 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Missouri, Jan to Mar 2026 | 3.34 | 0.40 | 3.50 | 2.93 | 3.9% | 1.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Missouri | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 31.6 | 18.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.9 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.8 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.2 | 4.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 30.6 | 17.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 25.0 | 23.5 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 41.6 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.2 | 13.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.6 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 2.3 | 1.8 |
Owners and operators
Legal business name: HUBBLE CREEK LLC. CMS links this home to Paradigm Senior Management, a group of 8 nursing homes averaging 3.6 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Jones, Angela | Direct ownership interest | Individual | 09/01/2025 | |
| Sells, Benjamin | Direct ownership interest | Individual | 09/01/2025 | |
| Mrv Banks | 5% or greater security interest | Organization | 09/01/2025 | |
| Forvis Mazars LLP | Operational/managerial control | Organization | 09/01/2025 | |
| Paradigm Rehab Services LLC | Operational/managerial control | Organization | 09/01/2025 | |
| Paradigm Senior Management LLC | Operational/managerial control | Organization | 09/01/2025 | |
| Clay, Mindy | Operational/managerial control | Individual | 09/01/2025 | |
| Eichhorn, Jenny | Operational/managerial control | Individual | 09/01/2025 | |
| Hutchinson, Dalen | Operational/managerial control | Individual | 09/01/2025 | |
| Jones, Angela | Operational/managerial control | Individual | 09/01/2025 | |
| Sells, Benjamin | Operational/managerial control | Individual | 09/01/2025 | |
| Vanek, Layne | Operational/managerial control | Individual | 09/01/2025 | |
| Sells, Benjamin | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/07/2026 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 09/01/2025 | |
| Jackson Care Center LLC | Adp of the SNF | Organization | 04/27/2016 | |
| Mrv Banks | Adp of the SNF | Organization | 09/01/2025 | |
| Paradigm Rehab Services LLC | Adp of the SNF | Organization | 09/01/2025 | |
| Paradigm Senior Management LLC | Adp of the SNF | Organization | 09/01/2025 | |
| Clay, Mindy | Adp of the SNF | Individual | 09/01/2025 | |
| Eichhorn, Jenny | Adp of the SNF | Individual | 09/01/2025 | |
| Hutchinson, Dalen | Adp of the SNF | Individual | 09/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on February 12, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on February 12, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on February 12, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on February 12, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the Missouri average of 3.01.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Jackson Manor Jackson, 3 mi · 4 of 5 stars · 15 citations
- Fountainbleau Lodge Cape Girardeau, 4.2 mi · 5 of 5 stars · 20 citations
- Heartland Care and Rehabilitation Center Cape Girardeau, 4.3 mi · 4 of 5 stars · 11 citations
- Chateau Girardeau Cape Girardeau, 5.9 mi · 3 of 5 stars · 20 citations
- Life Care Center of Cape Girardeau Cape Girardeau, 6.8 mi · 1 of 5 stars · 44 citations
- Lutheran Home, the Cape Girardeau, 6.9 mi · 5 of 5 stars · 9 citations
- Ratliff Care Center Cape Girardeau, 7.5 mi · 3 of 5 stars · 20 citations
- Stonebridge Marble Hill Marble Hill, 10.9 mi · 4 of 5 stars · 20 citations
Missouri contacts for a concern about a nursing home
These are the official offices in Missouri. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Missouri Long-Term Care Ombudsman Program, 800-309-3282. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Show Me Long Term Care in Missouri, where Missouri publishes its own records on licensed homes.
Common questions
- What is Hubble Creek's Medicare star rating?
- CMS rates Hubble Creek 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hubble Creek get at its last inspection?
- 6 health deficiencies at the standard inspection on February 12, 2026. The Missouri average is 11.4.
- Has Hubble Creek been fined?
- CMS lists no fines in the last three years.
- Does Hubble Creek accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hubble Creek?
- CMS lists 21 owners and managers, and links the home to Paradigm Senior Management. Legal business name: HUBBLE CREEK LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.