Home / Pennsylvania / Kennett Square
Kendal at Longwood
Box 100, Kennett Square, PA 19348 · Chester County · (610) 388-7001
53 certified beds, about 25 residents a day · For profit - Corporation · Medicare since 1973
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395307 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 5, 2025, inspectors cited 0 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
None of its 3 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 6.02 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 1.71 of those hours.
18.8% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
CMS links it to Kendal, an affiliated group of 5 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 3 health citations on file.
September 5, 2025Standard inspection · 0 citations
September 5, 2024Standard inspection · 0 citations
February 2, 2024Complaint inspection · 2 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review and staff interview it was determined the facility failed to notify the physician of missed medication doses for six of six residents reviewed. (Residents R1, R2, R3, R4, R5, and R6) Findings Include: Review of Resident R1's Medication Administration record (MAR) for September and October 2023 revealed Latanoprost .005% eye drops (medication for the treatment of high pressure in the eye) were not administered as ordered on September 27-30, 2023 and October 4, 2023. Review of Resident R1's clinical record revealed the physician was not notified of the missed does of medication. Review of Resident R2's MAR for September 2023 revealed Senna (stool softener) 8.6 milligrams was not administered on September 1-6 2023, September 8-10 2023, and September 12-19, 2023. [...]
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on clinical record review and staff interview it was determined the facility failed to provided pharmacy services by not obtaining needed medications for six of six residents reviewed. (Residents R1, R2, R3, R4, R5, and R6) Findings Include: Review of Resident R1's Medication Administration record (MAR) for September and October 2023 revealed Latanoprost .005% eye drops (medication for the treatment of high pressure in the eye) were not administered as ordered on September 27-30, 2023 and October 4, 2023. Review of Resident R2's MAR for September 2023 revealed Senna (stool softener) 8.6 milligrams was not administered on September 1-6 2023, September 8-10 2023, and September 12-19, 2023. Review of Resident R3's MAR for September 2023 revealed Lumigan .01% (medication for the treatment of high pressure in the eye) were not administered on September 26, 2023. [...]
October 5, 2023Standard inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on a review of the facility's policy, clinical records, facility documentation, and staff interview, it was determined that the facility failed to ensure the correct dose of medication was administered for one of the 14 residents reviewed (Resident 17).
Fire safety inspections
6 fire safety citations on file: 4 on September 5, 2024, 2 on October 5, 2023.
Every fire safety citation6 citations
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Install emergency lighting that can last at least 1 1/2 hours.
- C Inspect, test, and maintain automatic sprinkler systems.
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Install a two-hour-resistant firewall separation.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 6.02 | 3.89 | 3.86 |
| Registered nurses | 1.71 | 0.79 | 0.69 |
| All nursing staff on weekends | 5.08 | 3.53 | 3.42 |
| Nurse aides | 2.96 | ||
| Licensed practical nurses | 1.34 | ||
| Nursing staff turnover (share who left in a year) | 18.8% | 44.5% | 45.8% |
| Registered nurse turnover | 15.4% | 39.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.18 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.40 on weekdays and 5.08 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.25 in April to June 2025 to 6.02 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 6.02 | 1.71 | 6.40 | 5.08 | 0.0% | 0 of 90 | 25 |
| Oct to Dec 2025 | 5.92 | 1.45 | 6.28 | 5.03 | 0.0% | 0 of 92 | 30 |
| Jul to Sep 2025 | 5.76 | 1.44 | 6.05 | 5.01 | 0.0% | 0 of 92 | 31 |
| Apr to Jun 2025 | 6.25 | 1.56 | 6.60 | 5.38 | 0.0% | 0 of 91 | 29 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 35.5 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 10.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.0 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 8.8 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 25.1 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.1 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 31.3 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.8 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.2 | 1.8 |
Owners and operators
Legal business name: KENDAL-CROSSLANDS COMMUNITIES. CMS links this home to Kendal, a group of 5 nursing homes averaging 4.6 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Citizens Bank of Pennsylvania | 5% or greater mortgage interest | Organization | 12/01/2010 | |
| Citizens Bank of Pennsylvania | 5% or greater security interest | Organization | 12/01/2010 | |
| Evans, Patricia | Managing control - governing body | Individual | 06/13/2023 | |
| Grove, David | Managing control - governing body | Individual | 04/13/2021 | |
| Helle, Jennifer | Managing control - governing body | Individual | 11/12/2024 | |
| Huxtable, Jonathan | Managing control - governing body | Individual | 10/01/2023 | |
| Petrocelli, Susan | Managing control - governing body | Individual | 12/13/2022 | |
| Poutasse, Sarah | Managing control - governing body | Individual | 03/11/2025 | |
| Renz, Susan | Managing control - governing body | Individual | 02/09/2021 | |
| Rosenbaum, Robert | Managing control - governing body | Individual | 11/11/2025 | |
| Spackman, Frederick | Managing control - governing body | Individual | 10/08/2019 | |
| Stover, Anthony | Managing control - governing body | Individual | 03/16/2021 | |
| Taylor, Andrea | Managing control - governing body | Individual | 02/08/2022 | |
| Ward, Clare | Managing control - governing body | Individual | 05/13/2023 | |
| Evans, Patricia | Corporate director | Individual | 06/13/2023 | |
| Grove, David | Corporate director | Individual | 04/13/2021 | |
| Helle, Jennifer | Corporate director | Individual | 11/12/2024 | |
| Huxtable, Jonathan | Corporate director | Individual | 10/01/2023 | |
| Petrocelli, Susan | Corporate director | Individual | 12/13/2022 | |
| Poutasse, Sarah | Corporate director | Individual | 03/11/2025 | |
| Renz, Susan | Corporate director | Individual | 02/09/2021 | |
| Spackman, Frederick | Corporate director | Individual | 10/08/2019 | |
| Stover, Anthony | Corporate director | Individual | 03/16/2021 | |
| Taylor, Andrea | Corporate director | Individual | 02/08/2022 | |
| Ward, Clare | Corporate director | Individual | 05/13/2023 | |
| Evans, Patricia | Corporate officer | Individual | 03/11/2025 | |
| Grove, David | Corporate officer | Individual | 04/13/2021 | |
| Homayouni, Sam | Corporate officer | Individual | 06/04/2026 | |
| Renz, Susan | Corporate officer | Individual | 04/11/2023 | |
| Spackman, Frederick | Corporate officer | Individual | 04/11/2023 | |
| Beaver, Seth | Operational/managerial control | Individual | 01/03/2017 | |
| Berardi, Michele | Operational/managerial control | Individual | 11/14/2011 | |
| Brown, Brittany | Operational/managerial control | Individual | 12/17/2025 | |
| Colon-Randolph, Sarah | Operational/managerial control | Individual | 01/02/2025 | |
| Homayouni, Sam | Operational/managerial control | Individual | 06/04/2026 | |
| Lawrence, Thomas | Operational/managerial control | Individual | 06/24/2005 | |
| Pettiford, Quiana | Operational/managerial control | Individual | 08/29/2022 | |
| Taylor, Donna | Operational/managerial control | Individual | 06/01/2019 | |
| Citizens Bank of Pennsylvania | Adp of the SNF | Organization | 07/08/2025 | |
| Berardi, Michele | Adp of the SNF | Individual | 11/14/2011 | |
| Brown, Brittany | Adp of the SNF | Individual | 12/17/2025 | |
| Colon-Randolph, Sarah | Adp of the SNF | Individual | 01/02/2025 | |
| Homayouni, Sam | Adp of the SNF | Individual | 06/04/2026 | |
| Lawrence, Thomas | Adp of the SNF | Individual | 06/24/2025 | |
| Pettiford, Quiana | Adp of the SNF | Individual | 08/29/2022 | |
| Rosenbaum, Robert | Adp of the SNF | Individual | 11/11/2025 | |
| Taylor, Donna | Adp of the SNF | Individual | 06/01/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 2, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on February 2, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Crosslands Kennett Square, 3.3 mi · 5 of 5 stars · 8 citations
- Pocopson Home West Chester, 3.6 mi · 5 of 5 stars · 5 citations
- Twin Pines Health Care Center West Grove, 5.6 mi · 4 of 5 stars · 17 citations
- Willowbrooke Court at Cokesbury Village Hockessin, 6.3 mi · 5 of 5 stars · 11 citations
- Complete Care at Brackenville LLC Hockessin, 6.4 mi · 4 of 5 stars · 30 citations
- Willowbrooke Court at Country House Wilmington, 6.8 mi · 5 of 5 stars · 5 citations
- Regal Heights Healthcare & Rehab Center Hockessin, 7.1 mi · 2 of 5 stars · 65 citations
- Stonegates Greenville, 7.6 mi · 4 of 5 stars · 20 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Kendal at Longwood's Medicare star rating?
- CMS rates Kendal at Longwood 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Kendal at Longwood get at its last inspection?
- 0 health deficiencies at the standard inspection on September 5, 2025. The Pennsylvania average is 10.
- Has Kendal at Longwood been fined?
- CMS lists no fines in the last three years.
- Does Kendal at Longwood accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Kendal at Longwood?
- CMS lists 47 owners and managers, and links the home to Kendal. Legal business name: KENDAL-CROSSLANDS COMMUNITIES.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.