Home / Pennsylvania / West Chester
Pocopson Home
1695 Lenape Road, West Chester, PA 19382 · Chester County · (610) 793-1212
275 certified beds, about 152 residents a day · Government - County · Medicare and Medicaid since 1977
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395384 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 26, 2026, inspectors cited 0 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
Of 5 health citations since February 2024, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 2 fines totaling $16,036 in the last three years; the largest was $8,018, and the latest is dated February 14, 2024.
Nurses and nurse aides worked 4.53 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.
31.1% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
March 26, 2026Standard inspection · 0 citations
February 13, 2025Standard inspection · 0 citations
March 22, 2024Standard inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased upon review of facility policy and procedure and observation, it was determined the facility failed to ensure adequate infection control measures occurred during medication pass observation on one of two nursing units observed (1 West).
February 14, 2024Complaint inspection · 4 citations
- G Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on review of facility policies, resident clinical records, and facility investigative reports, as well as staff interviews, it was determined that the facility failed to ensure residents were free from physical restraints not required to treat the medical symptoms for one of one residents reviewed, resulting in harm to Resident R1 who was physically restrained using a pair of pajama pants tied tightly around resident's waist, causing a reddened area on the resident's skin.
- G Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review and interviews with staff, it was determined that the facility failed to develop a comprehensive care plan related to restlessness, scoot chair use, restraints, or bed rails for Resident R1 which resulted in harm to Resident R1 by being tied to a scoot chair and sustaining reddened area on abdomen.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation, and staff interviews it was determined that the facility failed to report allegations of abuse including physical restraint of Resident R1 for one of one residents reviewed.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on policy, facility documentation, and clinical record review, it was determined that the facility failed to thoroughly investigate an allegation of physical restraint in a timely manner for one of one resident reviewed (Resident R1).
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 14, 2024 | Fine | $8,018 |
| February 14, 2024 | Fine | $8,018 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.53 | 3.89 | 3.86 |
| Registered nurses | 0.60 | 0.79 | 0.69 |
| All nursing staff on weekends | 3.94 | 3.53 | 3.42 |
| Nurse aides | 2.60 | ||
| Licensed practical nurses | 1.33 | ||
| Nursing staff turnover (share who left in a year) | 31.1% | 44.5% | 45.8% |
| Registered nurse turnover | 0.0% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.00 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.77 on weekdays and 3.94 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 15.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.32 in April to June 2025 to 4.53 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.53 | 0.60 | 4.77 | 3.94 | 15.3% | 0 of 90 | 152 |
| Oct to Dec 2025 | 4.25 | 0.53 | 4.48 | 3.65 | 19.4% | 0 of 92 | 157 |
| Jul to Sep 2025 | 4.11 | 0.53 | 4.32 | 3.57 | 17.6% | 0 of 92 | 163 |
| Apr to Jun 2025 | 4.32 | 0.48 | 4.60 | 3.61 | 14.9% | 0 of 91 | 162 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.6 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.5 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.4 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 5.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.8 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.0 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.7 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.6 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.2 | 1.8 |
Owners and operators
Legal business name: COUNTY OF CHESTER.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| McKenna, Jacqueline | W-2 managing employee | Individual | 09/01/2013 | |
| McKenna, Jacqueline | Corporate director | Individual | 09/01/2013 | |
| Mancill, Thomas | Operational/managerial control | Individual | 07/31/2003 | |
| McKenna, Jacqueline | Operational/managerial control | Individual | 09/01/2013 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on February 14, 2024: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on March 22, 2024: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 14, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
Other nursing homes nearby
- Crosslands Kennett Square, 1 mi · 5 of 5 stars · 8 citations
- Kendal at Longwood Kennett Square, 3.6 mi · 5 of 5 stars · 3 citations
- West Chester Rehabilitation and Healthcare Center West Chester, 4.1 mi · 2 of 5 stars · 42 citations
- Barclay Friends West Chester, 5.6 mi · 5 of 5 stars · 1 citation
- Park Lane Post Acute LLC West Chester, 6.4 mi · 5 of 5 stars · 25 citations
- Continuing Care at Maris Grove Glen Mills, 7 mi · 5 of 5 stars · 16 citations
- Willowbrooke Court at Country House Wilmington, 7.6 mi · 5 of 5 stars · 5 citations
- Aventura at Pembrooke West Chester, 7.8 mi · 1 of 5 stars · 38 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Pocopson Home's Medicare star rating?
- CMS rates Pocopson Home 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pocopson Home get at its last inspection?
- 0 health deficiencies at the standard inspection on March 26, 2026. The Pennsylvania average is 10.
- Has Pocopson Home been fined?
- Yes. CMS lists 2 fines totaling $16,036 in the last three years.
- Does Pocopson Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pocopson Home?
- CMS lists 4 owners and managers. Legal business name: COUNTY OF CHESTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.