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Laguna Honda Hospital & Rehabilitation Ctr D/P SNF

375 Laguna Honda Blvd., San Francisco, CA 94116 · San Francisco County · (415) 759-2300

769 certified beds, about 590 residents a day · For profit - Individual · Medicare and Medicaid since 2024

Inside a hospital Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
5 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 555929 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 2, 2025, inspectors cited 9 health deficiencies (the California average is 15.6, the national average 9.2).

Of 40 health citations since December 2023, 6 were rated as actual harm or immediate jeopardy to residents.

CMS lists 8 fines totaling $55,499 in the last three years; the largest was $17,323, and the latest is dated August 1, 2025.

Nurses and nurse aides worked 5.83 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 2.08 of those hours.

17.3% of nursing staff left within the year CMS measured (California average 36.7%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
6G
0H
0I
Potential for more than minimal harm
26D
4E
4F
Potential for minimal harm
0A
0B
0C
April 23, 2026Complaint inspection · 1 citation
  1. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 22, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that one out of two sampled residents (Resident 1) had a safe and clean environment. This deficient practice resulted in placing Resident 1 at risk for accidents and unsafe conditions. During a review of MD Assessment for Resident 1, dated 02/27/2026, the MD Assessment indicated Resident 1 has the following active diagnoses that requires a clean, safe and hazard-free environment that is calm and predictable for Resident 1: blindness, schizoaffective disorder, bipolar type, and human immunodeficiency virus (HIV) infection. During an observation conducted on 04/22/2026 at 2:47 PM, Resident 1's room was found to be cluttered with excessive items stored on surfaces, furniture, and the floor. [...]
August 1, 2025Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 27, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to protect residents' rights to be free from physical abuse by a resident for one of three sampled residents (Resident 11) when Resident 12 struck Resident 11 on the left side of her face. This failure resulted in Resident 11 sustaining a left Zygomatic Arch (cheek bone area) fracture , Left Orbital (bone area around eye) wall fracture, and contusion (swelling) on the left side of her face.
June 4, 2025Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 4, 2025
    Inspectors wroteBased on interview and record review, the facility failed to report four allegations of abuse, within two hours, to the California Department of Public Health (the Department). This failure had the potential to leave residents vulnerable to further abuse.
May 2, 2025Standard inspection · 9 citations
  1. F
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure one, full, outside refuse (garbage) container lid was closed, and that outside recycle and compost bins were cleaned. This failure had the potential to attract pests such as rodents and insects resulting in the spread of disease to all residents for a facility census of 506.
  2. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure the kitchen was free from flies. The failure to ensure the kitchen was free from flies had the potential to contaminate food, equipment, and utensils and result in pest transmitted disease for 467 residents who received food from the kitchen out of a census of 506.
  3. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interviews, and record review the facility failed to ensure resident rights to choose treatment options was honored for one of three residents (Resident 290) when, urine sample was sent for urine toxicology (also known as drug screen, a test that analyzes a urine sample to detect the presence of drugs or other chemicals) and completed on 4/16/25, which the resident refused. This deficient practice violated residents' rights to make medical decisions.
  4. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to appropriately administer medication when one of 35 sampled residents (Resident 414) was self-administering medication without being appropriately assessed and approved for self-administration. This failure had the potential for Resident 414 to aspirate (choking, the accidental inhalation of food, liquid, or other material into the lungs) from improperly administered medication.
  5. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure the baseline care plan was developed within 48 hours of admission for one of 35 sampled residents (Resident 879) on ADL (Activities of Daily Living) for oral care. This failure had the potential to result in inadequate care and services rendered to Resident 879.
  6. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to meet professional standards of quality when: 1. One out of two sampled residents (Resident 183) received oxygen therapy outside the prescriber's order. This failure could potentially result in negative outcomes for Resident 183 like shortness of breath, fatigue and confusion. 2. Two residents out of 42 sampled residents reviewed for medication administration (Resident 44 and Resident 155) received medication outside the prescriber's order and parameters. These failures resulted in Resident 44 receiving prescription medication Glipizide (a medication to treat high blood sugar) 10 mg tablet for type 2 diabetes mellitus (high blood sugar) outside prescribing parameters and Resident 155 receiving incorrect application of Lidocaine 5% patch for pain outside the prescriber's order. [...]
  7. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to accurately dispose of and record disposal of controlled drugs for one of one sampled resident reviewed for safe and secure disposal and recording methods for controlled medications (Resident 332). This failure could result in Resident 332 receiving an inaccurate dose or diversion of the controlled medication.
  8. D
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure that one out of one kitchen staff was competent when testing sanitizer (a substance or product that reduces or eliminates microorganisms such as bacteria on surfaces to a safe level) strength used to sanitize food contact surfaces. This failure had the potential to result in compromising infection control and resident safety.
  9. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2025
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure that food stored in a resident refrigerator located in a great room (great room is the large resident dining area on each unit/floor) were stored according to professional standards for food service safety when: 1. Lunch meat was not discarded according to manufacturer's instructions; and 2. Food items intended to be stored frozen were not stored frozen. The failure to store food according to the manufacturer's instructions for two residents (Resident 1 and Resident 420) out of 506 residents had the potential to result in food borne illness his practice poses a risk to residents' health and safety by potentially compromising food quality and safety.
November 8, 2024Standard inspection · 6 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wrote5. During an observation on 11/4/24 at 10:18 AM, in Resident 569's room, an egg salad sandwich was on the overbed table. The label on the sandwich indicated, 11/3/24 Dinner. During a concurrent interview, Resident 569 confirmed the sandwich was served for dinner on 11/3/24. Resident 569 stated, Yes, it was for last night's dinner. During an interview on 11/4/24 at 10:43 AM, Nurse Supervisor (NS) 1 validated the sandwich was served for dinner on 11/3/24. NS 1 stated, He can have food poisoning. According to the 2022 Federal Food Code, a Time Temperature Control for Safety (TCS; foods designated to maintain specific temperature ranges within designated time frames to prevent the growth of harmful bacteria) food is to be discarded when within four hours from the point in time when the food is removed from temperature control. [...]
  2. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure the kitchen was free of pests when fruit flies were consistently present. This failure had the potential for contamination of food and food contact-surfaces leading to the transmission of disease to 385 residents who received food from the kitchen out of a census of 417.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to develop a comprehensive care plan for one out of 35 sampled residents (Resident 62) when Resident 62's comfort care was not care planned. This failure has the potential for Resident 62 to not receive person-centered services.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wroteBased on interview and record review, the facility failed to follow the speech language pathologist's (SLP, a health care professional who assesses, diagnoses, and treats speech, language, and swallowing disorders in people) recommendations in one out of 6 sampled residents (Resident 78) when SLP 1 recommended a special diet for Resident 78 until reassessment of Resident 78's swallowing ability after esophageal dilation (a procedure that widens the tube connecting the mouth to the stomach to make it easier to swallow), but Resident 78 was continued onto a regular diet without reassessment by a SLP. This failure has the potential for Resident 78's swallowing ability to be inaccurately assessed leading to a high risk of aspiration (the accidental inhalation of food, liquid, or other material into the lungs) or choking.
  5. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wroteBased on interview and record review, the facility failed to give a clinical rationale (specific reason a medication or procedure is done) for a PRN (given as needed or requested) medication order beyond 14 days of a psychotropic drug (any drug that affects brain activities associated with mental processes and behavior) in one of five sampled residents (Resident 1) when Resident 1 was prescribed Ativan (a sedating medication) for 90 days. This failure has the potential for Resident 1 to be continued on psychotropic medications that may be unnecessary for their care or physical, mental, functional, and psycho-social well-being.
  6. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 8, 2024
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to maintain a medication error rate below five percent. During the medication pass on 11/05/24 and 11/06/24, two medication errors were observed out of thirty-two opportunities for two out of seven residents, resulting in an error rate of 6%. This failure had the potential to result in harm in the health and safety of residents.
October 2, 2024Complaint inspection · 1 citation
  1. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 1, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide foot care to one of two sampled residents (Resident 1), when Resident 1's toenails were long, crooked, and jagged. Resident had not had foot care or hand care for more than three months. This failure caused the resident pain, discomfort, and feelings of neglect.
May 3, 2024Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 28, 2024
    Inspectors wroteBased on interview and record review, the facility failed to protect one of three sampled residents (Resident 1) from sexual abuse when Resident 2 climbed into Resident 1's bed and kissed him on the lips. This failure resulted in Resident 1 not being able to sleep well due to feeling unsafe at the facility.
April 19, 2024Complaint inspection · 2 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 28, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to protect one of one sampled Resident (Resident 1) from abuse when Resident 1 was verbally abused by a Security Guard (SG). The facility's failure resulted in Resident 1 1. thinking and reliving the incident, 2. feeling sad 3. having low self-esteem 4.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 28, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure an allegation of verbal abuse (a type of psychological/mental abuse that involves the use of oral, gestured, and written language directed to a victim. Verbal abuse can include the act of harassing, labeling, insulting, scolding, rebuking, or excessive yelling towards an individual) was reported to the State Survey Agency (SSA) within the required timeframe of two hours for one sampled resident (Resident 1) when Resident 1 reported a verbal altercation with Security Guard (SG) 2. This failure resulted in a delayed investigation by the SSA of allegation of abuse. Furthermore, this failure had the potential to compromise the safety of all residents in the facility from unreported and uninvestigated allegations of abuse.
February 28, 2024Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 27, 2024
    Inspectors wroteBased on interview and record review, the facility failed to provide adequate supervision for one of four sampled residents (Resident 1) when Resident 1 was ambulating (walking) in the facility independently without any assistive devices (objects used to help stabilize someone for safer movement). This failure resulted in Resident 1 sustaining a left femoral neck fracture (a break in the long upper leg bone near where it touches the hip bone) requiring a left hemiarthroplasty (surgery necessary to replace part of the hip joint).
February 9, 2024Complaint inspection · 2 citations
  1. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 27, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure Resident 1's fall care plan interventions were updated and implemented to prevent or minimize fall-related injuries for one of 20 sampled residents (Resident 1) when Resident 1 was assessed as total dependent with activities of daily living, including repositioning when in bed. The care plan interventions did not reflect the two person physical assist required by Resident 1 when repositioning and the facility did not implement effective interventions to prevent falls after identifying Resident 1 with limited Range of Motion (ROM) on bilateral upper and lower extremities, diagnosis of Seizure Disorder (a medical condition that can cause sudden, uncontrollable movements and change in level of consciousness) and poor safety awareness due to diagnosis of Dementia (impaired ability to remember, think, or make decisions). [...]
  2. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 27, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure one of twenty sampled residents (Resident 1) received treatment and care in accordance with professional standards of practice, comprehensive person-centered care plan to enable residents to maintain their highest practicable level when Resident 1 who was assessed as a high risk for fall, total dependent with activities of daily living, including repositioning when in bed sustained a fall on [DATE]. [...]
December 1, 2023Standard inspection, Complaint inspection · 15 citations
  1. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement comprehensive person-centered care plans (CP- a detailed approach to care customized to an individual resident's needs) for six of 70 sampled residents (Residents 1153, 1151, 1253, 56, 859, and 1303) when: 1. For Resident 1153, there was no CP addressing the diagnosis of Hepatic Encephalopathy (a medical condition caused by a buildup of toxins in the brain that can happen with advanced liver disease), and the use of rifAXIMin antibiotic for Hepatic Encephalopathy. 2. For Resident 1151, there was no CP addressing the use of Calamine Zinc Ointment (medication used to relieve pain, itching and discomfort from minor skin irritations) for itching. 3. For Resident 1253, CP intervention for Passive Range of Motion (PROM: [...]
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide a safe environment for 3 of 70 sampled residents (Residents, 61, 1302, 805) when: 1. Patient Care Assistants failed to document the placement and function of Aero Scout (a device used to monitor wandering patients in unauthorized areas) for Residents 61 and 32 and; 2. Staff failed to utilize two staff people when providing care to a dependent resident per the plan of care for Resident 805. These failures resulted in the potential for Resident 61 and 1302 to elope from the facility and for Resident 805 to fall out of bed and be sent to the hospital
  3. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the infection prevention and control program (IPCP) included a facility-wide program for the surveillance, prevention, and control of healthcare-associated infections (HAIs-infections acquired during the process of receiving healthcare that was not present during the time of admission) and other infectious diseases for nine of nine sampled residents (Residents 355, 404, 451, 460, 461, 462, 463, 553, and 1303) when: 1. For Resident 1303, the facility did not follow their policy and procedure on contact precautions (measures that are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the resident or the resident's environment) and encouraged group activities. 2. [...]
  4. E
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on dietetic services observations, dietetic and facility services interview and departmental document review, the facility failed to ensure equipment and physical environmental maintenance when 1) one of two dish machines had water leaking from underneath as well as from the top of the machine and the temperatuare dial for the final rinse was non-operational; 2) there were greater than 10 tiles in the hot and cold food production areas that had missing grout and resulting in a build-up of moisture and food particles; and 3) the flush drain for the ice machine filter was inserted directly into a soiled floor sink. Failure to ensure an effective maintenance program of spaces and equipment may result in practices that promote the harborage of pests.
  5. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to visually monitor one of 70 sampled Residents (Resident 1301) physical restraint device (device attached to the resident body that cannot be easily removed which restricts freedom of movement). This failure had the potential to result in injury and limited mobility.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on interview and record review, the facility failed to report within 2 hours one of five allegations of abuse to the California Department of Public Health (the Department). This failure could have delayed the Department's investigation of the allegation of abuse.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility did not revise the care plan related to the denture care, when a resident received a new upper and partial denture on July 21, 2023, for one of one resident reviewed (Resident 62). This failure resulted in Resident 62, not being compliant of wearing his new dentures, and Patient Care Assistant (PCA) were not able to implement the specific care of Resident 62's new dentures. In addition this failure had the potential to affect the necessary care specific for Resident 62's new dentures and potential for the developmental of complications for not wearing his new dentures that will create adverse effect on dental health.
  8. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility did not document the specific dental care instruction when a resident received his new dentures on July 21, 2023, on the facility's worklist tasks section of resident's Electronic Health Record (EHR) for one of one resident reviewed (Resident 62). This failure resulted in Resident 62, not being compliant of wearing his new dentures, and Patient Care Assistant (PCA) were not able to implement the specific care of Resident 62's new dentures. In addition this failure had the potential to affect the necessary care specific for Resident 62's new dentures and potential for the developmental of complications for not wearing his new dentures that will create adverse effect on dental health.
  9. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure for one of 70 sampled residents (Resident 451), that necessary assistance was provided during mealtime. This failure had the potential to impact the health and well-being of the resident.
  10. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on interview and record review, the skilled nursing facility did not monitor wound progression for one of 70 sampled residents (Resident 351). Resident 351 had developed an infection on his left lower leg. Staff did not document in the medical record the continued status of the infection. This failure resuled in the potential for staff to not be aware of the lack of wound healing.
  11. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on interview and record review, the facility failed to provide Passive Range of Motion (PROM: outside force causing movement to a joint for restorative purposes) to one of 70 sampled residents, when PROM was not charted as performed according to the active orders. This failure had the potential for Resident 1251's mobility and functional status to decline.
  12. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observations, interviews, and a review of records, it was found that the facility failed to maintain a medication error rate of less than 5%. During the medication pass, five medication errors were observed out of fifty-five opportunities, resulting in an error rate of 9%.
  13. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on the interview and document review, the facility failed to: 1. Respond to refrigerated temperature excursions for medications when the continuous temperature monitoring system Temptrak alarmed. There was no evidence of a response in accordance with facility policy. 2. Monitor temperature of the medication room located in the Pavilion Mezzanine skill nursing area. These failures could have resulted in medications not being stored in accordance with manufacturers recommendations.
  14. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, dietary staff interview and administrative document review, the facility failed to ensure ready to eat foods, obtained from Vendor 1, met current standards for food safety when facility did not verify whether the vendor completed corrective actions identified by the Food and Drug Administration.
  15. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on interview and record review, the facility failed to follow their policy and procedure on influenza immunizations when the medical record did not include influenza immunization information or the refusal of the vaccine for one of five sampled residents (Resident 1303). This failure resulted in an incomplete medical record which did not reflect Resident 1303's preferences or care needs.

Fire safety inspections

39 fire safety citations on file: 1 on June 23, 2026, 1 on June 8, 2026, 1 on April 16, 2026, 2 on March 4, 2026, 1 on December 11, 2025, 1 on August 5, 2025, 11 on May 2, 2025, 9 on November 8, 2024, 12 on December 1, 2023.

Every fire safety citation39 citations
  1. C
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · June 23, 2026 · Corrected (the home has a date of correction)
  2. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · June 8, 2026 · Corrected (the home has a date of correction)
  3. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · April 16, 2026 · Corrected (the home has a date of correction)
  4. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 4, 2026 · Corrected (the home has a date of correction)
  5. C
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 4, 2026 · Corrected (the home has a date of correction)
  6. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · December 11, 2025 · Corrected (the home has a date of correction)
  7. C
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 5, 2025 · Corrected (the home has a date of correction)
  8. D
    Use approved construction type or materials.
    K 161 · May 2, 2025 · Corrected (the home has a date of correction)
  9. D
    Install proper backup exit lighting.
    K 281 · May 2, 2025 · Corrected (the home has a date of correction)
  10. D
    Install an approved automatic sprinkler system.
    K 351 · May 2, 2025 · Corrected (the home has a date of correction)
  11. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 2, 2025 · Corrected (the home has a date of correction)
  12. D
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · May 2, 2025 · Corrected (the home has a date of correction)
  13. D
    Install corridor and hallway doors that block smoke.
    K 363 · May 2, 2025 · Corrected (the home has a date of correction)
  14. D
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · May 2, 2025 · Corrected (the home has a date of correction)
  15. D
    Have simulated fire drills held at unexpected times.
    K 712 · May 2, 2025 · Corrected (the home has a date of correction)
  16. D
    Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
    K 908 · May 2, 2025 · Corrected (the home has a date of correction)
  17. C
    Have properly installed electrical wiring and gas equipment.
    K 511 · May 2, 2025 · Corrected (the home has a date of correction)
  18. C
    Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
    K 771 · May 2, 2025 · Corrected (the home has a date of correction)
  19. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · November 8, 2024 · Corrected (the home has a date of correction)
  20. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 8, 2024 · Corrected (the home has a date of correction)
  21. D
    Install corridor and hallway doors that block smoke.
    K 363 · November 8, 2024 · Corrected (the home has a date of correction)
  22. D
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · November 8, 2024 · Corrected (the home has a date of correction)
  23. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · November 8, 2024 · Corrected (the home has a date of correction)
  24. D
    Meet requirements for the use of electrical equipment.
    K 919 · November 8, 2024 · Corrected (the home has a date of correction)
  25. C
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · November 8, 2024 · Corrected (the home has a date of correction)
  26. C
    Have properly installed electrical wiring and gas equipment.
    K 511 · November 8, 2024 · Corrected (the home has a date of correction)
  27. C
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · November 8, 2024 · Corrected (the home has a date of correction)
  28. D
    Use approved construction type or materials.
    K 161 · December 1, 2023 · Corrected (the home has a date of correction)
  29. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · December 1, 2023 · Corrected (the home has a date of correction)
  30. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · December 1, 2023 · Corrected (the home has a date of correction)
  31. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · December 1, 2023 · Corrected (the home has a date of correction)
  32. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · December 1, 2023 · Corrected (the home has a date of correction)
  33. D
    Install corridor and hallway doors that block smoke.
    K 363 · December 1, 2023 · Corrected (the home has a date of correction)
  34. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · December 1, 2023 · Corrected (the home has a date of correction)
  35. D
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · December 1, 2023 · Corrected (the home has a date of correction)
  36. D
    Provide a written emergency evacuation plan.
    K 711 · December 1, 2023 · Corrected (the home has a date of correction)
  37. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · December 1, 2023 · Corrected (the home has a date of correction)
  38. D
    Meet requirements for the use of electrical equipment.
    K 919 · December 1, 2023 · Corrected (the home has a date of correction)
  39. C
    Have properly installed electrical wiring and gas equipment.
    K 511 · December 1, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
August 1, 2025Fine $17,323
February 20, 2024Fine $4,938
February 12, 2024Fine $4,938
January 22, 2024Fine $12,534
January 8, 2024Fine $3,418
January 2, 2024Fine $2,823
December 11, 2023Fine $6,351
November 6, 2023Fine $3,174

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeCaliforniaUnited States
All nursing staff (RN, LPN and aides)5.834.523.86
Registered nurses2.080.670.69
All nursing staff on weekends4.544.093.42
Nurse aides2.97
Licensed practical nurses0.78
Nursing staff turnover (share who left in a year)17.3%36.7%45.8%
Registered nurse turnover20.2%38.1%42.9%
Administrators who left0

CMS expects 3.72 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.36 on weekdays and 4.54 on weekends, 29% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.89 in April to June 2025 to 5.83 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.832.086.364.54 0.0%0 of 90590
Oct to Dec 20256.322.166.785.15 0.0%0 of 92552
Jul to Sep 20256.732.247.255.40 0.0%0 of 92541
Apr to Jun 20256.892.317.415.58 0.0%0 of 91510
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
California, Jan to Mar 20264.360.594.523.972.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeCaliforniaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
14.010.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.91.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.51.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
5.01.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.39.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.44.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.212.015.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.222.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.811.212.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.12.31.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.61.8

Owners and operators

Legal business name: CITY & COUNTY OF SAN FRANCISCO.

NameRoleTypeShareSince
City & County of San Francisco5% or greater direct ownership interestOrganization100%01/01/1966
Arnold, TimothyCorporate directorIndividual08/01/2023
Istvan, ThomasCorporate directorIndividual08/01/2023
Carton-Wade, JenniferOperational/managerial controlIndividual08/01/2023
Drew, JeffreyOperational/managerial controlIndividual08/01/2025
Lam, AlbertOperational/managerial controlIndividual01/16/2024
Sidhu, DiltarOperational/managerial controlIndividual08/01/2023
Talai, NawzaneenOperational/managerial controlIndividual08/01/2023
Arnold, TimothyAdp of the SNFIndividual08/01/2023
Carton-Wade, JenniferAdp of the SNFIndividual08/01/2023
Drew, JeffreyAdp of the SNFIndividual08/01/2025
Istvan, ThomasAdp of the SNFIndividual08/01/2023
Lam, AlbertAdp of the SNFIndividual01/16/2024
Sidhu, DiltarAdp of the SNFIndividual08/01/2023
Talai, NawzaneenAdp of the SNFIndividual08/01/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on November 8, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on August 1, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on May 2, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on May 2, 2025: "Dispose of garbage and refuse properly."

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California contacts for a concern about a nursing home

These are the official offices in California. NursingHomeClear cannot take or act on complaints.

Common questions

What is Laguna Honda Hospital & Rehabilitation Ctr D/P SNF's Medicare star rating?
CMS rates Laguna Honda Hospital & Rehabilitation Ctr D/P SNF 3 out of 5 stars overall, with 2 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Laguna Honda Hospital & Rehabilitation Ctr D/P SNF get at its last inspection?
9 health deficiencies at the standard inspection on May 2, 2025. The California average is 15.6.
Has Laguna Honda Hospital & Rehabilitation Ctr D/P SNF been fined?
Yes. CMS lists 8 fines totaling $55,499 in the last three years.
Does Laguna Honda Hospital & Rehabilitation Ctr D/P SNF accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Laguna Honda Hospital & Rehabilitation Ctr D/P SNF?
CMS lists 15 owners and managers. Legal business name: CITY & COUNTY OF SAN FRANCISCO.

Sources

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