Home / Pennsylvania / Scranton
Marywood Heights
2500 Adams Avenue, Scranton, PA 18509 · Lackawanna County · (570) 343-4065
72 certified beds, about 70 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1984
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395625 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 26, 2026, inspectors cited 7 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
Of 33 health citations since January 2024, 3 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $32,646 in the last three years; the largest was $32,646, and the latest is dated July 25, 2024.
Nurses and nurse aides worked 4.03 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.
45.7% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
701/24
1307/24
605/25
703/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 33 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
22D
8E
0F
Potential for minimal harm
0A
0B
0C
March 26, 2026Standard inspection, Complaint inspection · 7 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on a review of clinical records, the facility's abuse prohibition policy, facility investigative documentation, and staff interviews, it was determined the facility failed to ensure that a resident was free from neglect by not providing care with the required assistance of two staff members and the use of a mechanical lift as planned to ensure safety and prevent major injuries. As a result, the resident sustained a fracture of the clavicle and a fracture of the first rib, representing actual harm for one resident (Resident 65) out of 20 residents sampled.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on review of clinical records, facility policy, and staff interview, it was determined the facility failed to ensure residents were free from unnecessary antibiotic medications for two of 20 residents reviewed (Residents 2 and 50).
- D Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on a review of facility policy, Resident Council meeting minutes, grievance documentation provided by the facility, and resident and staff interviews, it was determined the facility failed to make reasonable efforts to address concerns raised by the Resident Council and failed to keep residents informed regarding the status and outcome of identified concerns. The facility did not ensure ongoing communication or timely follow-up regarding issues presented by five of five residents attending a Resident Council group meeting (Residents 31, 48, 30, 38, and 35).
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on review of clinical records, facility policy, pharmacy recommendations, behavior monitoring documentation, observations, and staff interview, it was determined the facility failed to ensure one of 20 residents reviewed (Resident 36) was free from the use of a chemical restraint
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of clinical records, observation, and staff interviews, it was determined the facility failed to develop and implement an individualized, person-centered comprehensive care plan that addressed ongoing behavioral concerns and identified interventions to manage accusatory behaviors for one of 20 residents reviewed (Resident 57).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of clinical records, and staff interviews, it was determined the facility failed to provide services consistent with professional standards of practice by failing to follow physician orders for a bowel protocol for one of 20 residents reviewed (Resident 8).
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of clinical records, select facility policy, and staff interview, it was determined the facility failed to implement procedures to maintain accurate records of controlled drugs and ensure accurate documentation of drug administration for one of 20 residents reviewed (Resident 34).
May 8, 2025Standard inspection, Complaint inspection · 6 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on select facility policy, a review of clinical records and staff interviews it was determined the facility failed to provide nursing services consistent with professional standards of quality by failing to ensure that licensed nurses timely administered residents' medications for 2 of 18 residents reviewed. (Resident 9 and 41).
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on a review of controlled drug shift count records, and staff interview, it was determined the facility failed to implement procedures to promote accurate controlled medication records on two of two medication carts observed.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, select facility policy review and staff interview, it was determined the facility failed to implement procedures to ensure acceptable storage for medications on one of two nursing units observed.
- D Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on a review of facility policy, the minutes from facility Resident Council meetings, and grievances lodged with the facility, and resident and staff interviews, it was determined the facility failed to put forth sufficient efforts to promptly resolve continued resident complaints and grievances expressed during Resident Council meetings and verbal grievances, including those voiced by six of six residents attending a resident group meeting (Residents 16, 43, 62, 129, 32, and 71) and failed to keep the residents apprised of the status of the facility's decisions and efforts toward grievance resolution.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on clinical record and select facility policy review and staff interview, it was determined the facility failed to provide effective pain management and administer pain medication as prescribed by the physician and failed to attempt non-pharmacological interventions to alleviate pain prior to the administration of a narcotic pain medication prescribed on an as needed basis for one resident out of 18 sampled residents (Resident 69).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on a review of clinical records, and staff interviews, it was determined the facility failed to ensure that a resident's drug regimen was free of unnecessary antibiotics for one out of 18 residents sampled (Resident 56).
July 25, 2024Standard inspection, Complaint inspection · 13 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on a review of clinical records and select investigation reports and staff interviews, it was determined that the facility failed to provide necessary supervision, and implement effective individualized safety measures for a resident with known unsafe behaviors to prevent multiple falls for one resident (Resident 13) and a serious burn, to one resident (Resident 27) out of 19 residents sampled.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on review clinical records and medication administration record, and staff interview, it was determined that the facility failed to ensure that the attending physician acted upon on the pharmacist's reports of irregularities in the drug regimen of one resident of 19 residents reviewed (Resident 41).
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of clinical records and resident and staff interview, it was determined that the facility failed to maintain accurate and complete clinical records, according to professional standards of practice, reflecting the medial care for three residents out of 19 sampled (Residents 13, 37 and 60).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on a review of clinical records and the Resident Assessment Instrument and staff interview, it was determined that the facility failed to ensure that the Minimum Data Set Assessments (MDS - a federally mandated standardized assessment conducted at specific intervals to plan resident care) accurately reflected the status of one resident out of 19 sampled (Resident 13).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of clinical records and staff interview it was determined that the facility failed to provide care and services according to accepted standards of clinical practice in the identification of a resident's diagnosis of bipolar disorder for one resident (Resident 41) out of 19 residents sampled.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, review of clinical records, and resident and staff interviews it was determined that the facility failed to provide services consistent with professional standards of practice by failing to follow physician orders for bowel protocol for one resident (Resident 24) to promote normal bowel activity to the extent practicable and failed to follow physician orders for the consistent application of a prescribed therapeutic measure, Darco shoes, for one resident of 19 sampled (Resident 55).
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on a review of clinical records and staff interview, it was determined that the facility failed provided necessary care to prevent urinary tract infections to the extent possible for one resident with an indwelling urinary catheter out of 19 sampled residents (Resident 1).
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on review of clinical records and staff interview it was determined that the facility failed to consistently provide necessary services to meet the behavioral health needs of one of 19 sampled residents (Resident 27).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on a review of clinical records and staff interviews it was determined that the facility failed to ensure that the resident's drug regimen was free of unnecessary antibiotic drugs for one out of 19 residents sampled (Resident 13).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on review clinical records and staff interviews, it was determined that the facility failed to ensure that a resident was free from unnecessary psychoactive drugs by failing to assure the presence of the documented prescriber clinical rationale for the use of a psychotropic medication one of five residents reviewed (Resident 45).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and staff interview, it was determined that the facility failed to ensure adherence to medication and pharmaceuticals expiration dates in one of 4 medication carts.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on review of clinical records and staff interview, it was determined that the facility failed to offer routine annual dental services for one Medicaid payor source out of four residents sampled (Resident 23) for dental services.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record review, observations, and staff interview, it was determined that the facility failed to maintain infection control practices to prevent potential spread of infection on one resident care unit out of two. (Second Floor).
January 31, 2024Complaint inspection · 7 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on a review of the facility's abuse prohibition policy, select investigative reports and clinical records, and interview with staff it was determined that the facility neglected to provide the care and services necessary to avoid physical harm and maintain physical health for one resident out of five residents sampled (Resident 2).
- E Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on a review of clinical records, select facility policy and investigative reports it was determined that the facility failed to ensure that one of five residents sampled were free from misappropriation of property, medications (Resident 3).
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of clinical records and facility provided documentation and staff interviews it was determined that the facility failed to provide nursing services consistent with professional standards of practice for one resident (Resident 1) out of 5 residents reviewed by failing to show ongoing monitoring, identification and documentation of changes in resident condition to assure prompt and necessary treatment of fracture.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of clinical records and grievances lodged with the facility and staff interview, it was determined that the facility failed to notify a resident's representative of an unwitnessed fall incurred by one resident out of five sampled (Resident 4).
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on a review of clinical records and facility investigative reports and staff and family interviews it was determined the facility failed to provide nursing staff with the appropriate competencies and skills sets necessary to provide physician ordered care and services, the use of a wound vacuum, for one resident admitted to the facility with a surgical wound, (Resident 4), out of eight sampled residents.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of controlled drug records and select facility policy and staff interview, it was determined that the facility failed to implement pharmacy procedures for reconciling controlled drugs and records accounting for their administration for one of five residents sampled (Resident 3).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and and staff interview, it was determined that the facility failed to implement procedures to store medications under proper temperature controls in one of two medication storage rooms.
Fire safety inspections
2 fire safety citations on file: 2 on May 8, 2025.
Every fire safety citation2 citations
- C Establish roles under a Waiver declared by secretary.
- C Provide primary/alternate means for communication.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| July 25, 2024 | Fine | $32,646 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.03 | 3.89 | 3.86 |
| Registered nurses | 0.59 | 0.79 | 0.69 |
| All nursing staff on weekends | 3.78 | 3.53 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 1.16 | ||
| Nursing staff turnover (share who left in a year) | 45.7% | 44.5% | 45.8% |
| Registered nurse turnover | 46.2% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.14 on weekdays and 3.78 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.16 in April to June 2025 to 4.03 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.03 | 0.59 | 4.14 | 3.78 | 4.8% | 0 of 90 | 70 |
| Oct to Dec 2025 | 4.05 | 0.62 | 4.17 | 3.75 | 3.1% | 0 of 92 | 70 |
| Jul to Sep 2025 | 4.22 | 0.70 | 4.38 | 3.84 | 1.9% | 0 of 92 | 69 |
| Apr to Jun 2025 | 4.16 | 0.59 | 4.32 | 3.76 | 9.9% | 0 of 91 | 70 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 19.8 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.6 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.5 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.3 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.8 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 14.1 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.6 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.2 | 1.8 |
Owners and operators
Legal business name: LACKAWANNA HEALTHCARE ASSOCIATES LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Klingerman, Daniel | 5% or greater direct ownership interest | Individual | 50% | 12/01/2019 |
| Klingerman, David | 5% or greater direct ownership interest | Individual | 30% | 12/01/2019 |
| Lackawanna Healthcare Associates LLC | Direct ownership interest | Organization | 12/01/2019 | |
| Welkom, Karen | Corporate officer | Individual | 10/01/2024 | |
| Liberty Healthcare Mgt LLC | Operational/managerial control | Organization | 12/01/2019 | |
| Sweetz, Melissa | Operational/managerial control | Individual | 12/01/2019 | |
| Liberty Healthcare Mgt LLC | Adp of the SNF | Organization | 04/14/2025 | |
| Sweetz, Melissa | Adp of the SNF | Individual | 11/25/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 11 problems in this area, most recently on March 26, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on March 26, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on March 26, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on March 26, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
Other nursing homes nearby
- Green Ridge Care Center Scranton, 0.5 mi · 4 of 5 stars · 11 citations
- Embassy of Scranton Scranton, 1.7 mi · 1 of 5 stars · 100 citations
- Dunmore Health Care Center Dunmore, 1.8 mi · 3 of 5 stars · 33 citations
- Allied Services Transitional Rehab Unit Scranton, 2.1 mi · 5 of 5 stars · 6 citations
- Elan Skilled Nursing and Rehab, a Jewish Senior Li Scranton, 2.1 mi · 1 of 5 stars · 32 citations
- Gino J Merli Veterans Center Scranton, 2.2 mi · 5 of 5 stars · 6 citations
- Allied Services Skilled Nursing Center Scranton, 2.3 mi · 3 of 5 stars · 24 citations
- Linwood Nursing and Rehabilitation Center Scranton, 3.4 mi · 1 of 5 stars · 61 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Marywood Heights's Medicare star rating?
- CMS rates Marywood Heights 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Marywood Heights get at its last inspection?
- 7 health deficiencies at the standard inspection on March 26, 2026. The Pennsylvania average is 10.
- Has Marywood Heights been fined?
- Yes. CMS lists 1 fine totaling $32,646 in the last three years.
- Does Marywood Heights accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Marywood Heights?
- CMS lists 8 owners and managers. Legal business name: LACKAWANNA HEALTHCARE ASSOCIATES LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.