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Home / Massachusetts / West Yarmouth

Mayflower Place Nursing & Rehabilitation Center

579 Buck Island Road, West Yarmouth, MA 02673 · Barnstable County · (413) 544-3329

72 certified beds, about 64 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990

Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225374 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 14, 2025, inspectors cited 6 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 42 health citations since June 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.08 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.38 of those hours.

32.9% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 42 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
21D
12E
5F
Potential for minimal harm
0A
1B
3C
July 21, 2026Complaint inspection · 2 citations
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 17, 2026
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), who was on a bowel management program, with physician's orders that included orders for administration of laxatives if he/she had not had a bowel movement in three days (for a total of nine shifts), the Facility failed to ensure nursing staff provided care and services that met professional standards of quality, when on two separate occasions although Resident #1 had not had a bowel movement in three days (nine shifts) he/she was not administered laxatives by nursing as ordered by the physician and in accordance with the facility's bowel management program.
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 17, 2026
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents, (Resident #1), who required the physical assistance of staff with Activities of Daily Living (ADL), the Facility failed to ensure they maintained a complete and accurate medical record when Bowel Movement Records were not consistently completed and daily documentation (across all three shifts) were frequently left blank.
November 14, 2025Standard inspection · 6 citations
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to provide care and services consistent with professional standards for five Residents (#7, #84, #63, #4, and #72), out of a total sample of 17 residents. Specifically, the facility failed:1. For Residents #7 and #84, to ensure air mattress settings were implemented as ordered by the physician;2. For Resident #63, to ensure physician's orders for blood pressure medication administration were followed;3. For Resident #4, to ensure physician's orders for oxygen flow rate were followed; and4. For Resident #72, to ensure physician's orders for wound dressing treatments were followed.
  2. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on interview and record review, the facility failed to initiate the grievance process on behalf of one Resident (#52), out of a total sample of 17 residents. Specifically, for Resident #52, the facility failed to initiate an investigation when his/her pants were determined to be missing, file a grievance for the missing pants, and follow the grievance process, resulting in a 19-day delay in offering and/or providing alternative clothing.
  3. D
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    F627 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to ensure an accurate medical record was maintained for one Resident (#83), out of three closed records reviewed. Specifically, the facility failed to ensure Resident #83's medical record accurately reflected an emergent transfer to the hospital due to change in medical status.
  4. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on observation and interview, the facility failed to ensure medications were accurately labeled and stored in accordance with acceptable professional standards. Specifically, in one of two medication carts reviewed, the facility failed to ensure medications were stored in their original packaging.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to adhere to infection prevention and control standards of practice to prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to:1. Clean and disinfect shared equipment between residents for three of four Residents (#63, #37, and #25) observed during medication administration; and 2. Perform hand hygiene as indicated for three of four Residents (#63, #37, and #25) observed during medication administration.
  6. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · no revisit needed December 6, 2025
    Inspectors wroteBased on observation and interview, the facility failed to ensure nurse staffing information which included the current date and actual hours worked per shift for licensed and unlicensed staff including Registered Nurses (RN), Licensed Practical Nurses (LPN), and Certified Nurse Aides (CNA), and the resident census was posted daily as required.
August 12, 2024Standard inspection · 14 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, record review, and staff interview, the facility failed to store, prepare and serve food in accordance with professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to properly label, date, and store food products in two of two nourishment kitchenettes.
  2. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, interview, and document review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections when the facility was currently experiencing an outbreak of COVID-19 infection. Specifically, the facility failed to: 1. Ensure proper COVID-19 outbreak testing procedures were implemented for 3 of 3 facility staff members reviewed representing 2 of 2 COVID-19 affected units; 2a. Ensure staff rapid antigen COVID-19 testing (BinaxNOW) was conducted in a manner that is consistent with current standards of practice and manufacturer's instructions for use for 3 of 3 staff members observed; and b. [...]
  3. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to consistently implement approaches to prevent falls and provide adequate oversight to prevent future falls for one Resident (#50) who was considered a fall risk and had suffered nine falls between January 2024 and June 5, 2024 resulting in three injuries on 3/3/24, 5/3/24, and 5/8/24 including one hospitalization, out of 17 sampled residents.
  4. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on line listing review, interview, and policy review, the facility failed to implement their antibiotic stewardship program. Specifically, the facility failed to maintain complete surveillance line listing reports to ensure antibiotic use protocols were followed.
  5. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, interview, and document review, the facility failed to maintain comfortable room temperatures for two Residents (#18 and #19) residing on one of two units, out of a total sample of 17 residents.
  6. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on interview and document review, the facility failed to ensure there was a resolution for a grievance/complaint of an allegation of physical abuse for one Resident (#57), out of six grievances reviewed.
  7. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on interview and record review, the facility failed to implement policies and procedures for potential physical abuse by a staff member for one Resident (#57), out of 17 sampled residents. Specifically, the facility failed to investigate and report an allegation of physical abuse for Resident #57, in accordance with the facility's abuse policy.
  8. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure an allegation of physical abuse by a Certified Nursing Assistant (CNA) was reported timely to the state agency as required for one Resident (#57), of a total sample of 17 residents
  9. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on record review, interview and policy review, the facility failed to ensure that allegations of abuse, neglect, exploitation, or mistreatment were thoroughly investigated for one Resident (#57), out of a total sample of 17 residents. Specifically, the facility failed to ensure an allegation of physical abuse by a Certified Nursing Assistant (CNA) was thoroughly investigated in accordance with the facility's abuse policy.
  10. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 6, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed for one Resident (#12), out of a total sample of 17 residents, to develop and implement individualized person-centered care plans to meet the resident's physical, psychosocial and functional needs. Specifically, the facility failed to ensure comprehensive care plans, including measurable objectives and timeframes were implemented.
  11. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on document review and interview, the facility failed to follow physician's orders and ensure diagnostic tests were completed timely, as ordered, for two Residents (#20 and #13), out of a sample of 17 residents.
  12. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide appropriate treatment and services for the care of an indwelling catheter (tube inserted into the bladder to drain urine into a collection bag outside the body) for one Resident (#18), out of total sample of 17 residents. Specifically, the facility failed to ensure staff were consistently providing Foley catheter care and ongoing assessment to help prevent catheter-related urinary tract infections and any related problems.
  13. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure services were coordinated with the hospice provider to implement the resident's plan of care as required in the provider contract agreement for three Residents (#30, #21, #50), out of a total sample of 17 residents. Specifically, the facility failed: 1. For Resident #30, to provide on-going documentation, and maintain a complete medical record of services to ensure prompt and effective communication for continuity of care for the Resident; 2. For Resident #50, to ensure a current signed recertification statement for hospice eligibility and a schedule of hospice services were available in the medical record to maintain continuity of care; and 3. For Resident #21, to provide a schedule of hospice services, including involvement and collaboration of the coordinated plan of care.
  14. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the status for one Resident (#19), out of a total sample of 17 residents.
June 12, 2024Complaint inspection · 1 citation
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 12, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was assessed by nursing as being at high risk for falls, and whose comprehensive plan of care indicated he/she required the use of a mat on the floor next to his/her bed for safety, the Facility failed to ensure to staff consistently implemented and followed safety interventions identified in his/her plan of care related to the use of floor mat(s) while in bed.
November 14, 2023Complaint inspection · 2 citations
  1. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 25, 2023
    Inspectors wroteBased on records reviewed and interviews for one of four sampled Employee Personnel File (Nurse Aide (NA) #1), who was contracted to work at the Facility through a staffing agency, the Facility failed to ensure that Massachusetts Nurse Aide Registry (NAR) and Criminal Offender Record Information (CORI) checks were conducted prior to her date of employment at the Facility, in accordance with their Abuse Policy.
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 25, 2023
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact, and required maximum assistance from staff to meet his/her care needs, the Facility failed to ensure that after being made aware on 10/15/23 of an allegation of potential verbal abuse, that they obtained and maintained evidence that a thorough investigation was completed.
June 15, 2023Standard inspection · 17 citations
  1. F
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation, policy review, and interview, the facility failed to ensure that all medications were properly stored and labeled in accordance with currently accepted professional principles on two of two units reviewed with four of four medication carts reviewed.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to: 1. Ensure food was stored, labeled, dated and maintained under sanitary conditions in the main kitchen walk-in refrigerator and freezer; 2. Handle ready to eat food (food which does not require cooking or further preparation prior to consumption) utilizing proper hand hygiene to prevent cross contamination; and 3. Wear hair restraints in the main kitchen during meal preparation and service.
  3. F
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on record review, review of the Quality Assurance Performance Improvement (QAPI) plan, and interview, the facility failed to ensure that the Quality Assurance Committee identified quality deficient areas and to develop and implement an appropriate corrective action plan, to ensure satisfactory outcomes from concerns brought forth from resident council meetings.
  4. E
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on policy review, interview, and document review, the facility failed to implement the facility's grievance policy for five of five grievances reviewed for Residents (#4, #9, #1B, #30, and #1A). Specifically, the facility failed to thoroughly investigate grievances identified in the Grievance log, and/or if a grievance/complaint involved a potential violation of a resident right or allegation of abuse or misappropriation, they were reported to the state agency.
  5. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on policy review, record review, and interview, the facility failed to ensure staff implemented the facility's policy and thoroughly investigated, reported, and/or protected the resident's safety for seven Residents (#39, #218, #4, #9, #1B, #30, and #1A), of a total sample of 18 residents. Specifically, the facility failed: 1. For Resident #39, to ensure an allegation of verbal abuse by a CNA (Certified Nursing Assistant) was thoroughly investigated in accordance with the facility abuse policy; 2. For Resident #218, to ensure an allegation of mistreatment was investigated after the Resident witnessed the alleged verbal abuse of Resident #39 by a CNA; and 3. For Residents #4, #9, #1B, #30, and #1A, to ensure staff thoroughly investigated and protected the Residents pending the outcome of the investigations of alleged mistreatment, abuse, and neglect.
  6. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on staff and resident interviews and policy review, the facility failed to ensure that allegations of resident abuse were reported in accordance with the facility policy, for seven Residents, (#39, #218, #4, #9, #1B, #30, #1A), of a total sample of 18 residents. Specifically, the facility failed to ensure: 1. For Resident #39, an allegation of verbal abuse by a Certified Nursing Assistant (CNA) was reported timely to the state agency, as required; 2. For Resident #218, an allegation of mistreatment was reported timely to the state agency after the Resident witnessed the alleged verbal abuse of their roommate (Resident #39) by a CNA.; and 3. [...]
  7. E
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on interviews, record review, and policy review, the facility failed to ensure that allegations of abuse, neglect, exploitation, or mistreatment were thoroughly investigated for seven Residents (#39, #218, #4, #9, #1B, #30, #1A), of a total sample of 18 residents. Specifically, the facility failed: 1. For Resident #39, to ensure an allegation of verbal abuse by a Certified Nursing Assistant (CNA) was thoroughly investigated in accordance with the facility abuse policy; 2. For Resident #218, to ensure an allegation of mistreatment was thoroughly investigated after the Resident witnessed the alleged verbal abuse of Resident #39 by a CNA; and 3. For Residents #4, #9, #1B, #30, #1A, to ensure staff thoroughly investigated and protected the Residents pending the outcome of the investigations of alleged mistreatment, abuse, and neglect.
  8. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that individualized, comprehensive care plans were developed and consistently implemented for two Residents (#45 and #39), out of 18 sampled residents. Specifically, the facility failed: 1. For Resident #45, to consistently implement care plan interventions for the Resident's risk for falls; and 2. For Resident #39, to develop a care plan for the care and treatment of the peripherally inserted central catheter (PICC) line, or for a urinary tract infection (UTI) with Vancomycin Resistant Enterococcus (strain of bacteria).
  9. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure staff provided adequate supervision and consistently implemented effective care plan interventions to prevent seven falls for one Resident (#24), out of 18 sampled residents.
  10. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure three Residents (#13, #24, and #45) were free from unnecessary psychotropic medications, in a total sample of 18 residents. Specifically, the facility failed to ensure: 1. For Resident #13, resident specific, targeted behaviors were identified and monitored for the use of Clonazepam (used to treat anxiety), Zyprexa (antipsychotic), and Lamotrigine (anticonvulsant that also treats bipolar disorder); 2. For Resident #24, resident specific, targeted behaviors were identified and monitored for the use of Sertraline (antidepressant); and 3. For Resident #45, resident specific, targeted behaviors were identified and monitored for the use of Citalopram (antidepressant) and Risperdal (antipsychotic).
  11. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation, interview, and test tray results, the facility failed to ensure foods and beverages were prepared by methods which conserved nutritional value, flavor, appearance, palatability, and appetizing temperatures for two of three test trays observed.
  12. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure that acceptable infection control and prevention measures were implemented to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to: 1. Ensure staff properly handled a medication tablet that was dropped into the medication cart during the medication pass observation; 2. For Resident #56, ensure resident care equipment was santized following its use for a Resident with an active infection and on transmission-based precautions; and 3. Develop and implement a Water Management Program as part of their ongoing risk management for Legionella infection or other waterborne pathogens with a system of surveillance that included a facility risk assessment, testing protocols, ongoing monitoring of control measure locations, and annual water testing.
  13. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation, interview, and policy review, the facility failed for one Resident (#16), out of a total sample of 18 residents, to safely maintain and store respiratory tubing when not in use by the Resident per the physician's order.
  14. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure the Hospice provider provided Home Health Aide (HHA) services per the plan of care, for one Resident (#37), out of a sample of 18 residents.
  15. D
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    F943 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on policy/document review and staff interview, the facility failed to ensure that one staff member, Certified Nursing Assistant (CNA) #3, out of 5 employee files reviewed, received annual abuse/neglect training in accordance with the facility policy.
  16. C
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure the Resident and/or the Resident's representative and the Ombudsman were provided with a written notice of transfer as required for one Resident (#37), out of a total sample of 18 residents.
  17. C
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) August 11, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure the Resident's representative was provided with a written notice of a bed-hold as required for one Resident (#37), out of a total sample of 18 residents.

Fire safety inspections

21 fire safety citations on file: 2 on November 14, 2025, 15 on August 12, 2024, 4 on June 15, 2023.

Every fire safety citation21 citations
  1. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 14, 2025 · Corrected (the home has a date of correction)
  2. E
    Have simulated fire drills held at unexpected times.
    K 712 · November 14, 2025 · Corrected (the home has a date of correction)
  3. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 12, 2024 · Corrected (the home has a date of correction)
  4. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · August 12, 2024 · Corrected (the home has a date of correction)
  5. D
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · August 12, 2024 · Corrected (the home has a date of correction)
  6. D
    Conduct risk assessment and an All-Hazards approach.
    E 6 · August 12, 2024 · Corrected (the home has a date of correction)
  7. D
    Develop Emergency Preparedness policies and procedures.
    E 13 · August 12, 2024 · Corrected (the home has a date of correction)
  8. D
    Establish procedures for tracking staff and patients during an emergency.
    E 18 · August 12, 2024 · Corrected (the home has a date of correction)
  9. D
    Establish policies and procedures including evacuation.
    E 20 · August 12, 2024 · Corrected (the home has a date of correction)
  10. D
    Establish policies and procedures for sheltering.
    E 22 · August 12, 2024 · Corrected (the home has a date of correction)
  11. D
    Establish policies and procedures for volunteers.
    E 24 · August 12, 2024 · Corrected (the home has a date of correction)
  12. D
    Develop a communication plan.
    E 29 · August 12, 2024 · Corrected (the home has a date of correction)
  13. D
    List the names and contact information of those in the facility.
    E 30 · August 12, 2024 · Corrected (the home has a date of correction)
  14. D
    Conduct testing and exercise requirements.
    E 39 · August 12, 2024 · Corrected (the home has a date of correction)
  15. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · August 12, 2024 · Corrected (the home has a date of correction)
  16. D
    Install an approved automatic sprinkler system.
    K 351 · August 12, 2024 · Corrected (the home has a date of correction)
  17. D
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · August 12, 2024 · Corrected (the home has a date of correction)
  18. D
    Implement emergency and standby power systems.
    E 41 · June 15, 2023 · Corrected (the home has a date of correction)
  19. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · June 15, 2023 · Corrected (the home has a date of correction)
  20. D
    Install an approved automatic sprinkler system.
    K 351 · June 15, 2023 · Corrected (the home has a date of correction)
  21. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 15, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)4.083.863.86
Registered nurses0.380.650.69
All nursing staff on weekends3.693.483.42
Nurse aides2.29
Licensed practical nurses1.41
Nursing staff turnover (share who left in a year)32.9%38.2%45.8%
Registered nurse turnover25.0%42.6%42.9%
Administrators who left0

CMS expects 3.40 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.24 on weekdays and 3.69 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.90 in April to June 2025 to 4.08 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.080.384.243.69 0.0%1 of 9064
Oct to Dec 20254.170.314.333.76 0.0%2 of 9260
Jul to Sep 20253.980.314.143.59 0.0%3 of 9267
Apr to Jun 20253.900.414.123.36 0.0%2 of 9165
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Mayflower Place Nursing & Rehabilitation Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
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Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
14.216.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.40.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
5.21.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.93.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.31.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
23.515.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.14.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
30.621.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
39.125.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
19.411.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.71.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.51.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Mayflower Place Nursing & Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (58.9% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

58.9% this home

Better than the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 471 eligible stays.

Potentially preventable readmissions

12.2% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 428 eligible stays.

Infections that led to a hospital stay

11.4% this home

Worse than the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 300 eligible stays.

Self-care and mobility at discharge

74.0% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 185 residents counted.

Falls with major injury

0.4% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 268 residents counted.

New or worsened pressure ulcers

1.9% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 268 residents counted.

Medication list given at discharge

99.5% this home

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 182 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: MAPLEWOOD MAYFLOWER PLACE SNF LLC.

NameRoleTypeShareSince
G&h Se Holdco, LLCDirect ownership interestOrganization12/11/2025
Maplewood Operating Holdco, LLCDirect ownership interestOrganization12/11/2025
Amx Holdings, LLCIndirect ownership interestOrganization12/11/2025
Arx Holdings, LLCIndirect ownership interestOrganization12/11/2025
G&h Se Holdco, LLCIndirect ownership interestOrganization12/11/2025
Mlx Holdings, LLCIndirect ownership interestOrganization12/11/2025
Shx Holdings, LLCIndirect ownership interestOrganization12/11/2025
Tgx Holdings, LLCIndirect ownership interestOrganization12/11/2025
Gaston, ThomasIndirect ownership interestIndividual12/11/2025
Herlet, ShaneIndirect ownership interestIndividual12/11/2025
Lefkowitz, MathewIndirect ownership interestIndividual12/11/2025
Miller, ArthurIndirect ownership interestIndividual12/11/2025
Miller, ArthurCorporate officerIndividual12/31/2025
G&h Se Holdco, LLCOperational/managerial controlOrganization12/11/2025
Maplewood Operating Holdco, LLCOperational/managerial controlOrganization12/11/2025
Maplewood Senior Living, LLCOperational/managerial controlOrganization09/19/2014
Brewer, ScottOperational/managerial controlIndividual01/01/2026
Gaston, ThomasOperational/managerial controlIndividual12/11/2025
Herlet, ShaneOperational/managerial controlIndividual12/11/2025
Lewis, DiannaOperational/managerial controlIndividual08/18/2024
Yung, AlarickOperational/managerial controlIndividual10/17/2025
Baker Tilly Advisory Group LPAdp of the SNFOrganization11/01/2024
Maplewood Senior Living, LLCAdp of the SNFOrganization01/09/2026
Brewer, ScottAdp of the SNFIndividual01/01/2026
Lewis, DiannaAdp of the SNFIndividual08/18/2024
Yung, AlarickAdp of the SNFIndividual10/17/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 9 problems in this area, most recently on August 12, 2024: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on July 21, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on November 14, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on November 14, 2025: "Provide and implement an infection prevention and control program."

Other nursing homes nearby

Common questions

What is Mayflower Place Nursing & Rehabilitation Center's Medicare star rating?
CMS rates Mayflower Place Nursing & Rehabilitation Center 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Mayflower Place Nursing & Rehabilitation Center get at its last inspection?
6 health deficiencies at the standard inspection on November 14, 2025. The Massachusetts average is 6.8.
Has Mayflower Place Nursing & Rehabilitation Center been fined?
CMS lists no fines in the last three years.
Does Mayflower Place Nursing & Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Mayflower Place Nursing & Rehabilitation Center?
CMS lists 26 owners and managers. Legal business name: MAPLEWOOD MAYFLOWER PLACE SNF LLC.

Sources

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