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Mission at Richfield Nursing and Rehabilitation

163 East 1000 North, Richfield, UT 84701 · Sevier County · (435) 896-8211

98 certified beds, about 37 residents a day · For profit - Corporation · Medicare and Medicaid since 1976

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
1 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 465059 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 7, 2024, inspectors cited 3 health deficiencies (the Utah average is 8.8, the national average 9.2).

Of 19 health citations since January 2020, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,148 in the last three years; the largest was $8,148, and the latest is dated February 7, 2024.

Nurses and nurse aides worked 3.44 hours per resident per day, against 4.09 across Utah and 3.86 nationally. Registered nurses accounted for 0.74 of those hours.

CMS links it to Mission Health Services, an affiliated group of 7 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
15D
2E
0F
Potential for minimal harm
0A
0B
0C
June 11, 2026Complaint inspection · 2 citations
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on interview and record review it was determined, for 1 of 36 sampled residents, that the facility did not ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. Specifically, a resident's colostomy care was not provided timely and the resident experienced pain, redness, and tearfulness. Resident identifiers: 48.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on record review and interview, it was determined that for 2 out of 36 sampled residents, the facility failed to ensure each resident's environment remained as free of accident hazards as was possible; and that each resident received adequate supervision and assistance devices to prevent accidents. Specifically, a resident required an extensive two-person assist with brief changes and a Certified Nursing Assistant changed the resident's brief alone. Additionally, during the brief change the resident rolled out of bed and sustained a laceration and femur fracture. In addition, one resident removed his wander guard for a fourth time and eloped. Resident identifiers: 13 and 46.
February 7, 2024Standard inspection, Complaint inspection · 3 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 5, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure that the resident environment remained as free of accident hazards as was possible and each resident received adequate supervision and assistance devices to prevent accidents. Specifically, for 1 out of 18 sampled residents, a resident that required extensive assistance of two or more persons for bed mobility and toilet use had a brief change performed by one Certified Nursing Assistant (CNA), rolled out of the bed, and fractured their right hip. Resident identifier: 34.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2024
    Inspectors wroteBased on interview and record review, the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property were reported immediately, but not later than 2 hours after the allegation was made to the State Survey Agency (SSA) and Adult Protective Services (APS). Specifically, for 2 out of 18 sampled residents, notification to the SSA and APS were not done when a resident that required extensive assistance of two or more persons for bed mobility and toilet use had a brief change performed by one Certified Nursing Assistant (CNA), rolled out of the bed, and fractured their right hip. In addition, a resident that had a fall in the bathroom and fractured the tip of their scapula was not reported to the SSA and APS. Resident identifiers: 24 and 34.
  3. D
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2024
    Inspectors wroteBased on interview and record review, the facility did not ensure that the antibiotic stewardship program included antibiotic use protocols and a system to monitor the antibiotic use. Specifically, for 2 out of 18 sampled residents, residents were treated with an antibiotic for a Urinary Tract Infection (UTI) without verifying that the antibiotic used was susceptible to the microorganism identified. Resident identifiers: 2 and 10.
June 15, 2022Standard inspection · 2 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 6, 2022
    Inspectors wroteBased on observation and interview it was determined, for 5 of 22 sample residents, that the facility did not ensure each resident had the right to a dignified existence. The facility did not treat each resident with dignity in a manner and in an environment that promoted maintenance or enhancement of his or her quality of life, recognizing each resident's individuality. Specifically, a resident's pants were observed to fall below his buttock, exposing his buttock to four female residents. Resident identifiers: 17, 27, 30, 34 and 37.
  2. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 6, 2022
    Inspectors wroteBased on observation, interview and record review it was determined, for 1 of 22 sample residents, that the facility did not provide each resident with reasonable accommodation of resident needs and preferences. Specifically, a resident's foot board was removed because he was taller than the bed and the resident's feet hung over then bed. Resident identifier: 41.
January 9, 2020Standard inspection · 12 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 2 of 22 sample residents, that the facility did not ensure that a resident received care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrated that they were unavoidable; and a resident with pressure ulcers received necessary treatment and services, to promote healing, prevent infection and prevent new ulcers from developing. Specifically, a resident that was determined to be at risk for developing a pressure ulcer did not have interventions in place to prevent pressure ulcers from developing. The resident developed pressure ulcers that enlarged and one became infected. In addition, another resident's wound was enlarging in size and was not offered to be turned and repositioned. [...]
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 3 of 22 sample residents, that the facility did not develop and implement a comprehensive person-centered care plan for each resident, that included measurable objectives and timeframe's to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment. Specifically, resident's did not have care plans with individualized interventions for pressure ulcers and edema. Resident identifiers: 21, 43, and 45.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation and interview it was determined that the facility did not store, prepare, distribute and serve food in accordance with profession standards for food service safety. Specifically, there were soiled areas in the kitchen and plastic cups and Styrofoam plates were used for resident dining.
  4. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on interview and record review it was determined, for 1 of 22 sample residents, that the facility did not assess if a resident was clinically appropriate to administer medications. Specifically, a resident was not assessed to administer her own inhaler. Resident identifier: 43.
  5. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 4 of 22 sample residents, that the facility did not provide a safe, clean, comfortable, and homelike environment. Specifically, resident's wheelchairs were dirty, had cracked arm rests, tape on arm rests, and a piece of foil on the back of the motorized wheelchair. Resident identifiers: 4, 36, 43, and 44.
  6. D
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    F676 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 1 of 22 sample residents, that the facility did not provide appropriate treatment and services to maintain or improve his or her ability to carry out the activities of daily living. Specifically, a female resident was observed to have long chin hair. Resident identifier: 43.
  7. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 2 of 22 sample residents, that the facility did not ensure that residents received treatment and care in accordance with professional standards of practice. Specifically, a resident with edema was not provided compression stockings according to physician's orders and was observed to have weeping edema. In addition, another resident was observed to have eyes that were red, swollen with discharge, and were not treated for 4 days. Resident identifiers: 43 and 46.
  8. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 1 of 22 sample residents, that the facility did not ensure the resident's environment remained as free of accident hazards as was possible and each resident received adequate supervision and assistance devices to prevent accidents. Specifically, a resident was transferred via the Hoyer Lift by one staff member instead of two. Resident identifier: 8.
  9. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 1 of 22 sample residents, that the facility did not ensure that a resident who was fed by enteral means received the appropriate treatment and services to prevent complications of the enteral feeding. Specifically, a resident was given incorrect amounts of water during administration of enteral feeds. Resident identifier: 48.
  10. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on observation, interview, and record review it was determined, for 2 of 22 sample residents, that the facility did not ensure that residents who need respiratory care are provided such care consistent with professional standards of practice and the comprehensive person-centered care plan. Specifically, the humidifier bottles attached to two resident's oxygen concentrators were empty for the duration of the survey. Resident identifiers: 22 and 48.
  11. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on interview and record review it was determined, for 1 of 22 sample residents, that the irregularities noted by the pharmacist during the drug regimen review were not reported to the attending physician and the facility's Medical Director (MD), nor were the reports acted upon. Specifically, a separate Consultation Report was not completed for a resident. In addition, the attending physician and facility MD did not document in the resident's medical record that the identified irregularities had been reviewed and what action had been taken to address the irregularities. Resident identifier: 17.
  12. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 14, 2020
    Inspectors wroteBased on interview and record review it was determined, for 2 of 22 sample residents, that the facility did not ensure that a resident who used psychotropic drugs was not given these drugs unless the medication was necessary to treat a specific condition as diagnosed and documented in the clinical record. Additionally, as needed (PRN) orders for psychotropic drugs are limited to 14 days, unless the attending physician or prescribing practitioner believed that it was appropriate for the PRN order to be extended beyond 14 days, and should document their rationale in the resident's medical record and indicate the duration for the PRN order. Specifically, a resident was given PRN psychotropic medications beyond 14 days without documented rationale for continuing the PRN orders and a resident was prescribed an antipsychotic medication for insomnia. Resident identifiers: 17 and 22.

Fire safety inspections

2 fire safety citations on file: 2 on February 7, 2024.

Every fire safety citation2 citations
  1. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · February 7, 2024 · Corrected (the home has a date of correction)
  2. F
    Conduct testing and exercise requirements.
    E 39 · February 7, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
February 7, 2024Fine $8,148

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeUtahUnited States
All nursing staff (RN, LPN and aides)3.444.093.86
Registered nurses0.741.250.69
All nursing staff on weekends3.213.583.42
Nurse aides2.20
Licensed practical nurses0.50
Nursing staff turnover (share who left in a year)not reported50.7%45.8%
Registered nurse turnovernot reported40.6%42.9%
Administrators who left1

CMS expects 4.29 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.53 on weekdays and 3.21 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.58 in April to June 2025 to 3.44 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.440.743.533.21 5.8%0 of 9037
Oct to Dec 20253.360.983.513.00 9.8%0 of 9234
Jul to Sep 20253.720.933.883.31 9.4%0 of 9229
Apr to Jun 20253.580.693.763.14 0.0%1 of 9134
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Utah, Jan to Mar 20263.911.114.103.442.8%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeUtahUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
1.211.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.91.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
6.32.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.00.91.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
7.815.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
0.03.94.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
15.914.215.4

Owners and operators

Legal business name: GUNNISON VALLEY HOSPITAL. CMS links this home to Mission Health Services, a group of 7 nursing homes averaging 3.4 stars overall.

NameRoleTypeShareSince
Gunnison Valley HospitalDirect ownership interestOrganization07/01/2020
Keele, EddieCorporate officerIndividual06/11/2025
Murray, BrianCorporate officerIndividual07/01/2020
Zimbelman, MichelleCorporate officerIndividual06/11/2025
Gunnison Valley HospitalOperational/managerial controlOrganization07/01/2020
Mission Health ServicesOperational/managerial controlOrganization06/11/2025
Bartholomew, ChaseOperational/managerial controlIndividual02/07/2025
Keele, EddieOperational/managerial controlIndividual06/11/2025
Overly, DallasOperational/managerial controlIndividual10/01/2025
Shaw, KathyOperational/managerial controlIndividual02/07/2025
Zimbelman, MichelleOperational/managerial controlIndividual06/11/2025
Gunnison Valley HospitalAdp of the SNFOrganization04/14/2025
Mission Health ServicesAdp of the SNFOrganization06/11/2025
Bartholomew, ChaseAdp of the SNFIndividual02/07/2025
Keele, EddieAdp of the SNFIndividual06/11/2025
Overly, DallasAdp of the SNFIndividual06/11/2025
Shaw, KathyAdp of the SNFIndividual02/07/2025
Zimbelman, MichelleAdp of the SNFIndividual06/11/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on June 11, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 15, 2022: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on January 9, 2020: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on February 7, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.21 hours per resident per day, below the Utah average of 3.58.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is Mission at Richfield Nursing and Rehabilitation's Medicare star rating?
CMS rates Mission at Richfield Nursing and Rehabilitation 4 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Mission at Richfield Nursing and Rehabilitation get at its last inspection?
3 health deficiencies at the standard inspection on February 7, 2024. The Utah average is 8.8.
Has Mission at Richfield Nursing and Rehabilitation been fined?
Yes. CMS lists 1 fine totaling $8,148 in the last three years.
Does Mission at Richfield Nursing and Rehabilitation accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Mission at Richfield Nursing and Rehabilitation?
CMS lists 18 owners and managers, and links the home to Mission Health Services. Legal business name: GUNNISON VALLEY HOSPITAL.

Sources

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