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North Bank Center for Rehabilitation and Healing

333 E Ashley St., Jacksonville, FL 32202 · Duval County · (904) 798-5300

120 certified beds, about 104 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1993

Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 105834 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on September 25, 2025, inspectors cited 5 health deficiencies (the Florida average is 7.1, the national average 9.2).

None of its 15 health citations since December 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.62 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.71 of those hours.

45.9% of nursing staff left within the year CMS measured (Florida average 41.4%).

CMS links it to Summit Care, an affiliated group of 22 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
3E
1F
Potential for minimal harm
0A
0B
0C
September 25, 2025Standard inspection · 5 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 14, 2025
    Inspectors wroteBased on observations, staff interviews, and a review of facility documentation, the facility failed to 1) Follow proper environmental cleaning and disinfection protocols for a resident shared bathroom (room [ROOM NUMBER]) for three consecutive days, 2) Properly dispose of used razors left accessible in two resident rooms (rooms [ROOM NUMBERS]), 3) Properly clean and disinfect identified feces in a resident bathroom shower (room [ROOM NUMBER]), 4) Use appropriate infection control practices by staff failing to don appropriate personal protective equipment (PPE) and practice proper hand hygiene when administering medication through a gastrostomy tube (g-tube - feeding tube) for one of seven residents with g-tubes receiving medication. [...]
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 14, 2025
    Inspectors wroteBased on interviews, record review, and a review of facility policies and procedures, the facility failed to appropriately address one (Resident #72) of one resident reviewed for pressure injury, by failing to provide services to prevent pressure ulcers in accordance with professional standards of practice to meet the resident's physical needs, including assistance with repositioning due to a casted lower left extremity and off-loading measures to prevent pressure injury. The facility failed to update the Matrix for a facility-acquired pressure injury and failed to update the resident's Care Plan and Minimum Data Set assessment (MDS) to include fracture and acquired pressure wound.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 14, 2025
    Inspectors wroteBased on observations, record review, resident and staff interviews, and a review of facility documentation, the facility failed to adequately maintain a safe environment. Disposable razors were improperly disposed of and were left accessible in resident rooms at the vanity sinks for two (Residents #44 and #24) of two residents reviewed for accident hazards from a total survey sample of 31 residents.
  4. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 14, 2025
    Inspectors wroteBased on observations, interviews, record review, and a review of the facility policies and procedures, the facility failed to ensure that residents who needed oxygen therapy received it as ordered for one (Resident #34) of 15 residents receiving oxygen therapy in a total survey sample of 31 residents.
  5. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 14, 2025
    Inspectors wroteBased on observations, interviews, and facility policy and procedure review, the facility failed to provide a safe, sanitary, and comfortable environment for residents, by failing to ensure that one (Resident #61) of four residents with personal refrigerators had an internal refrigerator thermometer and refrigerator temperatures were monitored to ensure safety. This had the potential to place Resident #61 at risk for infection, which could result in illness and potential functional decline.
October 12, 2023Standard inspection · 4 citations
  1. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 20, 2023
    Inspectors wroteBased on observations, record reviews, and staff interviews, the facility failed to ensure a medication error rate of 5% or less based on four errors out of 27 opportunities for error, resulting in an error rate of 14.81% and involving three (Residents #66, #61, and #53) of seven residents observed during medication administration. Failure to administer medications correctly as ordered could result to side effects with serious harm to the residents.
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 13, 2023
    Inspectors wroteBased on observation, interview, and a review of the facility's policies and procedures, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of communicable diseases and infections during point-of-care testing for two (Residents #66 and #61) of two residents observed during point-of-care testing, out of seven residents observed during medication administration. Failure to adhere to infection control standards during point-of-care testing poses a risk to residents of acquiring communicable diseases.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2023
    Inspectors wroteBased on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to ensure that four (Residents #29, #30, #70, and #54) of 31 residents sampled, received necessary services to maintain grooming and personal hygiene. Residents #29, #30, and #70 did not receive appropriate nail care. Resident #54's facial hair was overgrown, and his mustache was growing past his upper lip and into his mouth.
  4. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 13, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to assist one (Resident #28) of one resident reviewed for dental care, from a total sample of 31 residents, in obtaining routine and/or 24-hour emergency dental care. Failure to provide dental care could result in pain/discomfort, tooth loss, and infection.
December 9, 2021Standard inspection · 6 citations
  1. F
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to employ staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service. This had the potential to negatively impact all residents who received meals from the kitchen.
  2. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on observations, staff and resident interviews, and medical record review, the facility failed to ensure the call light was within reach for one (Resident #62) of 29 sampled residents, for whom the facility had assessed and developed care plans. This action prevented the resident from requesting help when he needed it, leaving him vulnerable to not having his needs met.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to fully develop and/or implement a comprehensive person-centered care plan for one (Resident #71) of a total sample of twenty-nine residents. Specifically, Resident #71's care plans did not address medication administration on dialysis days, and the facility was not implementing her care plan for the provision of oxygen as per her physician's orders.
  4. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure that residents who required dialysis services received such services, consistent with professional standards of practice, by failing to ensure ongoing communication with the dialysis facility regarding dialysis care and services for one (Resident #71) of two residents receiving hemodialysis from a total sample of twenty-nine residents.
  5. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on record review and interview, the facility failed to monitor behaviors for one (Resident #31) of ten residents investigated for unnecessary medications, from a total of 29 residents in the sample.
  6. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2022
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure residents were free of significant medication errors by failing to administer as-needed antihypertensive medications to residents for blood pressures at or above the parameters established by the physician for two (Resident #52 and Resident #22) of two residents reviewed, from a total of 29 residents in the sample.

Fire safety inspections

9 fire safety citations on file: 8 on September 25, 2025, 1 on October 12, 2023.

Every fire safety citation9 citations
  1. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · September 25, 2025 · Corrected (the home has a date of correction)
  2. E
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · September 25, 2025 · Corrected (the home has a date of correction)
  3. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · September 25, 2025 · Corrected (the home has a date of correction)
  4. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · September 25, 2025 · Corrected (the home has a date of correction)
  5. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 25, 2025 · Corrected (the home has a date of correction)
  6. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · September 25, 2025 · Corrected (the home has a date of correction)
  7. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · September 25, 2025 · Corrected (the home has a date of correction)
  8. D
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · September 25, 2025 · Corrected (the home has a date of correction)
  9. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 12, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeFloridaUnited States
All nursing staff (RN, LPN and aides)3.623.823.86
Registered nurses0.710.730.69
All nursing staff on weekends3.313.493.42
Nurse aides2.19
Licensed practical nurses0.73
Nursing staff turnover (share who left in a year)45.9%41.4%45.8%
Registered nurse turnover45.5%46.0%42.9%
Administrators who left1

CMS expects 3.80 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.75 on weekdays and 3.31 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.69 in April to June 2025 to 3.62 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.620.713.753.31 0.0%0 of 90104
Oct to Dec 20253.640.733.763.34 0.0%0 of 92109
Jul to Sep 20253.690.823.833.36 0.0%0 of 92101
Apr to Jun 20253.690.733.803.41 0.0%0 of 91103
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Florida, Jan to Mar 20263.760.703.903.441.1%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Florida

JobMedianMiddle halfEmployed
Florida, all employers
CNAs (nursing assistants)$18.03$17.33 to $20.3496,960
LPNs and LVNs$29.70$28.14 to $31.1138,620
Registered nurses$40.48$37.82 to $48.64229,940
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeFloridaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
3.08.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.60.71.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.82.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.11.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
5.79.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.04.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
4.28.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
26.126.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.99.112.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.22.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.51.11.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for North Bank Center for Rehabilitation and Healing's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (37.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

37.5% this home

No different from the national rate

US median of homes 51.5% · Florida: 169 better, 109 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 41 eligible stays.

Potentially preventable readmissions

12.1% this home

No different from the national rate

US median of homes 10.7% · Florida: 2 better, 35 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 82 eligible stays.

Infections that led to a hospital stay

6.9% this home

No different from the national rate

US median of homes 7.1% · Florida: 6 better, 21 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 52 eligible stays.

Self-care and mobility at discharge

59.3% this home

Median of homes: Florida55.1% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 54 residents counted.

Falls with major injury

2.9% this home

Median of homes: Florida0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 70 residents counted.

New or worsened pressure ulcers

1.1% this home

Median of homes: Florida1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 70 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Florida97.7% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 10 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ASHLEY STREET SNF OPERATIONS LLC. CMS links this home to Summit Care, a group of 22 nursing homes averaging 3.4 stars overall.

NameRoleTypeShareSince
Ashley Street SNF Intermediary Holdings LLC5% or greater direct ownership interestOrganization100%09/30/2022
Ashley Street SNF Operations Holdings LLC5% or greater indirect ownership interestOrganization100%09/30/2022
Blumenthal, JustinW-2 managing employeeIndividual03/20/2023
Ashley Street Opco Manager LLCOperational/managerial controlOrganization09/30/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on September 25, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on October 12, 2023: "Ensure medication error rates are not 5 percent or greater."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on September 25, 2025: "Provide and implement an infection prevention and control program."
  4. Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on September 25, 2025: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.31 hours per resident per day, below the Florida average of 3.49.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Florida contacts for a concern about a nursing home

These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.

Common questions

What is North Bank Center for Rehabilitation and Healing's Medicare star rating?
CMS rates North Bank Center for Rehabilitation and Healing 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did North Bank Center for Rehabilitation and Healing get at its last inspection?
5 health deficiencies at the standard inspection on September 25, 2025. The Florida average is 7.1.
Has North Bank Center for Rehabilitation and Healing been fined?
CMS lists no fines in the last three years.
Does North Bank Center for Rehabilitation and Healing accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns North Bank Center for Rehabilitation and Healing?
CMS lists 4 owners and managers, and links the home to Summit Care. Legal business name: ASHLEY STREET SNF OPERATIONS LLC.

Sources

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