Home / New Hampshire / Bedford
Ridgewood Center, Genesis Healthcare
25 Ridgewood Road, Bedford, NH 03110 · Hillsborough County · (603) 623-8805
150 certified beds, about 110 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1995
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305052 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 11, 2026, inspectors cited 5 health deficiencies (the New Hampshire average is 4, the national average 9.2).
Of 14 health citations since October 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $15,646 in the last three years; the largest was $15,646, and the latest is dated June 21, 2024.
Nurses and nurse aides worked 3.27 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 1.12 of those hours.
38.0% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
310/23
106/24
501/25
502/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
2E
0F
Potential for minimal harm
0A
0B
0C
February 11, 2026Standard inspection · 5 citations
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that a resident received proper treatment to maintain hearing abilities for 1 of 1 residents reviewed for Communication-Sensory in a final survey sample of 22 residents. (Resident identifier is #11.)
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, interview, and policy review, it was determined that the facility failed to establish and maintain a system of records of receipt and disposition of controlled drugs in sufficient detail to enable an accurate reconciliation for 2 of 2 residents reviewed for new admissions and 1 of 9 residents observed during medication administration. (Resident Identifiers are #26, #31, and #52.)
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure medications were appropriately labeled on 2 of 3 medication carts observed and 1 of 2 medication rooms observed and failed to ensure that expired medication was removed from the medication cart on 1 of 3 medication carts observed. (Resident identifiers are #71 and #66.)
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on interview and record review, the facility failed to provide laboratory services as ordered for 1 of 2 residents reviewed for respiratory infection. (Resident identifier is #87.)
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to policies and procedures for Enhanced Barrier Precautions (EBP) for 1 of 1 resident reviewed for pressure injuries and Transmission Based Precaution (TBP) and 4 of 7 residents reviewed for TBP. (Resident identifiers are #9, #37, #93, #100, and #102.)
January 8, 2025Standard inspection · 5 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to develop and implement a comphrensive care plan for 1 of 4 residents reviewed for mood and behavior in a final sample of 23 residents. (Resident identifier is #92.)
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review and policy review it was determined that the facility failed to follow the professional standards of care for 3 residents in a final sample to 23 residents. (Resident identifier is #273, #101, and #73.)
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that a resident who attends dialysis had interventions to care and monitor their access site and that they received physician ordered medications for 1 of 1 resident reviewed for dialysis in a final sample of 23 residents. (Resident identifier is #1.)
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure that food trays were stored dry and in sanitary condition in the main kitchen.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to maintain complete records for 1 of 1 record reviewed for death in a final sample of 23 (Resident identifier is #11.)
June 21, 2024Complaint inspection · 1 citation
- J Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure residents were free from exposure to bloodborne pathogen transmission when staff used one insulin pen to administer insulin to two residents on multiple days (Resident Identifiers are #1 and #2).
October 31, 2023Standard inspection, Complaint inspection · 3 citations
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to provide sufficient staff to meet residents' needs (Resident Identifiers are #12, #13, #17, #31, #38, #39, #47, #74, #84, #156 and #250).
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to ensure residents were offered, educated, and received the pneumococcal and/or influenza immunization 3 of 5 residents reviewed for immunizations (Resident Identifiers are #8, #55 and #67). Findings Include: Review on 10/31/23 of Summary: Prevention and Control of Seasonal Influenza with Vaccines: Recommendations of the Advisory Committee on Immunization Practices (ACIP)-United States, 2023-24, found at https://www.cdc.gov/flu/professionals/acip/summary/summary-recommendations.htm, revealed the .Timing of vaccination - For most persons who need only one dose of influenza vaccine for the season, vaccination should ideally be offered during September or October. However, vaccination should continue throughout the season as long as influenza viruses are circulating . [...]
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that a resident was assessed for restraints for 1 of 1 residents reviewed for restraints in a final sample of 22 residents. (Resident identifier is #12).
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 21, 2024 | Fine | $15,646 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.27 | 3.90 | 3.86 |
| Registered nurses | 1.12 | 0.78 | 0.69 |
| All nursing staff on weekends | 2.96 | 3.47 | 3.42 |
| Nurse aides | 1.73 | ||
| Licensed practical nurses | 0.42 | ||
| Nursing staff turnover (share who left in a year) | 38.0% | 44.1% | 45.8% |
| Registered nurse turnover | 20.0% | 40.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.10 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.40 on weekdays and 2.96 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.21 in April to June 2025 to 3.27 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.27 | 1.12 | 3.40 | 2.96 | 1.5% | 0 of 90 | 110 |
| Oct to Dec 2025 | 3.27 | 1.14 | 3.38 | 3.00 | 0.8% | 0 of 92 | 113 |
| Jul to Sep 2025 | 3.20 | 1.07 | 3.33 | 2.87 | 0.0% | 0 of 92 | 116 |
| Apr to Jun 2025 | 3.21 | 0.94 | 3.35 | 2.87 | 0.0% | 0 of 91 | 115 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 35.4 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.7 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 19.5 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.3 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 24.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.4 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.2 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.9 | 1.8 |
Owners and operators
Legal business name: 25 RIDGEWOOD ROAD OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Genesis Nh Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 04/01/2014 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 12/19/2017 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | Organization | 12/19/2017 | |
| Genesis Operations LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 12/19/2017 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 02/01/2012 | |
| Berg, Michael | Corporate officer | Individual | 12/01/2012 | |
| Bridgeford, Laura | Corporate officer | Individual | 06/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 06/01/2024 | |
| Djakonan, Chantal | Operational/managerial control | Individual | 06/01/2024 | |
| Ojutalayo, Ayobami | Operational/managerial control | Individual | 06/01/2022 | |
| Genesis Operations LLC | Adp of the SNF | Organization | 03/11/2025 | |
| Djakonan, Chantal | Adp of the SNF | Individual | 03/11/2025 | |
| Ojutalayo, Ayobami | Adp of the SNF | Individual | 03/11/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on February 11, 2026: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on January 8, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on February 11, 2026: "Assist a resident in gaining access to vision and hearing services."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 11, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.96 hours per resident per day, below the New Hampshire average of 3.47.
Other nursing homes nearby
- Bedford Hills Center Bedford, 0.3 mi · 4 of 5 stars · 8 citations
- Bedford Nursing & Rehabilitation Center Bedford, 1.2 mi · 1 of 5 stars · 15 citations
- Maple Leaf Health Care Center Manchester, 2.8 mi · 5 of 5 stars · 7 citations
- Mount Carmel Rehabilitation and Nursing Center Manchester, 3 mi · 3 of 5 stars · 11 citations
- Hanover Hill Health Care Center Manchester, 3.1 mi · 4 of 5 stars · 7 citations
- St. Joseph Residence Manchester, 3.1 mi · 4 of 5 stars · 11 citations
- Courville at Manchester Manchester, 3.3 mi · 2 of 5 stars · 20 citations
- Saint Teresa Rehabilitation & Nursing Center Manchester, 3.3 mi · 2 of 5 stars · 15 citations
Common questions
- What is Ridgewood Center, Genesis Healthcare's Medicare star rating?
- CMS rates Ridgewood Center, Genesis Healthcare 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Ridgewood Center, Genesis Healthcare get at its last inspection?
- 5 health deficiencies at the standard inspection on February 11, 2026. The New Hampshire average is 4.
- Has Ridgewood Center, Genesis Healthcare been fined?
- Yes. CMS lists 1 fine totaling $15,646 in the last three years.
- Does Ridgewood Center, Genesis Healthcare accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Ridgewood Center, Genesis Healthcare?
- CMS lists 19 owners and managers, and links the home to Genesis Healthcare. Legal business name: 25 RIDGEWOOD ROAD OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.