Senator Ben Atchley State Veterans' Home
One Veterans Way, Knoxville, TN 37931 · Knox County · (865) 862-8100
140 certified beds, about 128 residents a day · Government - State · Medicare and Medicaid since 2007
CMS Care Compare ratings, data as of September 1, 2026 · CCN 445484 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 11, 2026, inspectors cited 2 health deficiencies (the Tennessee average is 4.4, the national average 9.2).
None of its 5 health citations since June 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.51 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.72 of those hours.
42.4% of nursing staff left within the year CMS measured (Tennessee average 48.9%).
CMS links it to Tennessee State Veterans' Home, an affiliated group of 5 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
March 11, 2026Standard inspection · 2 citations
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on medical record reviews, and interviews, the facility failed to ensure Pre-admission Screening and Resident Reviews (PASARR's) were submitted to the state-designated authority for a Level II evaluation after diagnoses of serious mental illness were identified for 3 residents (Residents #1, #12, and #126) of 4 residents reviewed for PASARR's.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on facility policy review, medical record review, observation, and interview, the facility failed to properly store medication in 3 of 4 medication carts reviewed for medication storage.
January 23, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on facility policy review, medical record review, observations and interviews, the facility failed to prevent resident to resident sexual abuse for 2 residents (Residents #1 and #2) of five residents reviewed for abuse when Resident #1 was observed with a hand inside Resident #2's brief on [DATE]. The facility was cited at F-600 at a Scope and Severity of D and was cited as past non-compliance. Noncompliance began on [DATE], was corrected and ended on [DATE]. The facility is not required to submit a Plan of Correction.
February 14, 2024Standard inspection · 2 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on review of the Resident Assessment Instrument Manual 3.0 (RAI), medical record reviews, and interviews, the facility failed to accurately complete Minimum Data Set (MDS) assessments for 3 residents (Resident #132, #32, and #73) of 27 residents reviewed for MDS assessments.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on medical record review and interview, the facility failed to refer 1 resident (Resident #94) after the resident was diagnosed with a serious mental disorder, to the state-designated authority for a Level II Pre-admission Screening and Resident Review (PASRR) evaluation and determination of 7 residents reviewed for PASRR.
June 29, 2021Standard inspection · 0 citations
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Tennessee | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.51 | 3.80 | 3.86 |
| Registered nurses | 0.72 | 0.60 | 0.69 |
| All nursing staff on weekends | 4.02 | 3.31 | 3.42 |
| Nurse aides | 2.62 | ||
| Licensed practical nurses | 1.18 | ||
| Nursing staff turnover (share who left in a year) | 42.4% | 48.9% | 45.8% |
| Registered nurse turnover | 20.8% | 43.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.55 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.71 on weekdays and 4.02 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.74 in April to June 2025 to 4.51 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.51 | 0.72 | 4.71 | 4.02 | 1.6% | 1 of 90 | 128 |
| Oct to Dec 2025 | 4.56 | 0.71 | 4.79 | 3.98 | 2.0% | 0 of 92 | 131 |
| Jul to Sep 2025 | 4.65 | 0.72 | 4.89 | 4.03 | 10.3% | 0 of 92 | 134 |
| Apr to Jun 2025 | 4.74 | 0.78 | 5.01 | 4.07 | 11.8% | 0 of 91 | 128 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Tennessee, Jan to Mar 2026 | 3.75 | 0.56 | 3.95 | 3.27 | 4.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Tennessee | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 16.4 | 14.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.1 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 3.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 11.8 | 1.7 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 22.7 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.6 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.9 | 16.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.2 | 22.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.5 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.6 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available. CMS links this home to Tennessee State Veterans' Home, a group of 5 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on March 11, 2026: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on March 11, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on January 23, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
Other nursing homes nearby
- Wellpark Health and Rehabilitation Knoxville, 4.6 mi · 3 of 5 stars · 20 citations
- Legacy Park Health and Rehabilitation Knoxville, 4.6 mi · 1 of 5 stars · 32 citations
- West Hills Health and Rehab Knoxville, 5.2 mi · 3 of 5 stars · 10 citations
- Diversicare of Oak Ridge Oak Ridge, 7.1 mi · 1 of 5 stars · 35 citations
- Lyonsview Health and Rehabilitation Center Knoxville, 7.6 mi · 1 of 5 stars · 19 citations
- NHC Healthcare, Oak Ridge Oak Ridge, 7.7 mi · 4 of 5 stars · 9 citations
- NHC Healthcare, Farragut Knoxville, 8.1 mi · 5 of 5 stars · 14 citations
- NHC Healthcare, Ft Sanders Knoxville, 9.8 mi · 3 of 5 stars · 21 citations
Tennessee contacts for a concern about a nursing home
These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Tennessee Health Facilities Commission, Division of Licensure and Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Tennessee Long-Term Care Ombudsman, Department of Disability and Aging, 877-236-0013. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Senator Ben Atchley State Veterans' Home's Medicare star rating?
- CMS rates Senator Ben Atchley State Veterans' Home 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Senator Ben Atchley State Veterans' Home get at its last inspection?
- 2 health deficiencies at the standard inspection on March 11, 2026. The Tennessee average is 4.4.
- Has Senator Ben Atchley State Veterans' Home been fined?
- CMS lists no fines in the last three years.
- Does Senator Ben Atchley State Veterans' Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Senator Ben Atchley State Veterans' Home?
- CMS lists 1 owner or manager, and links the home to Tennessee State Veterans' Home. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.