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The Center at Tucson

5020 East Glenn Street, Tucson, AZ 85712 · Pima County · (520) 347-5555

96 certified beds, about 90 residents a day · For profit - Limited Liability company · Medicare since 2018

Last standard inspection more than 2 years ago Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035295 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 16, 2024, inspectors cited 3 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 22 health citations since February 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.22 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.76 of those hours.

34.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Veritas Management Group, an affiliated group of 13 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
18D
3E
0F
Potential for minimal harm
0A
1B
0C
August 16, 2024Standard inspection · 3 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews, and facility policy review, the facility failed to ensure that a care plan related to food preference for one resident (#17) was implemented. The deficient practice could place resident at risk for malnutrition.
  2. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews and facility policy review, the facility failed to ensure that the preference for a gluten free diet for one resident (#17) was honored. The deficient practice could result in resident's food preferences not accommodated and places the resident at risk for nutritional complications.
  3. B
    Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
    F844 · Administration · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) August 17, 2024
    Inspectors wroteBased on review of facility documentation, State Agency (SA) Licensing database, and staff interview, the facility failed to ensure written notification of a change in administrator was made to the SA at the time of the change. The deficient practice could result in inaccurate contact information in the SA licensing database.
February 9, 2023Standard inspection · 2 citations
  1. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 18, 2023
    Inspectors wroteBased on clinical record review and facility documentation, family/staff interviews and policy and procedure, the facility failed to exercise reasonable care for the protection of the resident's property from loss or theft for one resident (#84).
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 18, 2023
    Inspectors wroteBased on clinical record reviews, facility documentation, staff interviews, family interview and policy and procedures, the facility failed to ensure that allegations of misappropriation of resident property were reported to the State Agency and that the results of the investigations were submitted to the State Agency within the required time frame for one resident (#84).
February 11, 2022Standard inspection · 17 citations
  1. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wrote-Resident #70 was admitted to the facility on [DATE] with diagnoses of arteriovenous malformation of the digestive system vessel, gastrointestinal hemorrhage, and cognitive communication deficit. A physician's order dated January 7, 2022 included for Apixaban (Anticoagulant) Tablet 5 mg, Give 5 mg by mouth two times a day for coronary artery disease. A Care Plan dated January 7, 2022 included the resident is at risk for bleeding related to the use of anticoagulant/blood thinner medication. Interventions included administering blood thinner per physician orders and monitoring frequently for signs and symptoms of bleeding (extensive bruising, tarry stools, bloody stools, bloody urine, nose bleed, bleeding gums, etc.). A physician's order dated January 10, 2022 included for Anticoagulation Medication Monitoring: [...]
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wrote-A breakfast dining observation was conducted on February 1, 2022 at 8:38 a.m. on the second-floor hallway. A Certified Nursing Assistant (CNA/staff #18) was observed pouring coffee and juices from the meal cart parked in front of a room located near the nurses' station. Staff #18 was observed to place the uncovered beverages on the meal tray, walk the entire length of the hallway, enter a resident's room and serve the tray to the resident. -Additional dining observations were conducted on February 1 and 8, 2022 between 8:30 a.m. and 8:45 a.m. on the 200 hallways at breakfast. Several staff who were helping to serve the breakfast trays were observed to pour milk, orange juice, coffee, apple juice and cranberry juice from the meal cart parked in front of one resident's room, and deliver the uncovered beverages on the tray to residents' rooms located at the end of the hall. [...]
  3. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on observations, staff interviews, facility documentation, and review of policies and procedures, the facility failed to ensure that one staff (#14) and one vendor (#1) were consistently screened for COVID-19 upon entry to the facility, and that one staff (#52) performed appropriate hand hygiene during wound care. The deficient practice could result in the spread of infection.
  4. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on observations, clinical record review, staff interviews, and review of policy and procedure, the facility failed to ensure one resident (#13) was treated with dignity and respect. The sample size was 3. The deficient practice could result in residents not being treated with dignity and respect.
  5. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure the physician was notified as ordered when one resident's (#39) blood sugar level was outside parameters. The sample size was 5. The deficient practice could result in delayed medical care.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on closed clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one of two sampled residents (#129) was reported to the State Agency. The deficient practice could result in allegations of abuse not being reported as required.
  7. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, review of policy and procedure and the Resident Assessment Instrument (RAI) manual, the facility failed to ensure that Minimum Data Set (MDS) assessments were accurate for two residents (#138 and #81). The sample size was 24. The deficient practice could result in additional MDS assessments that do not accurately reflect residents' status and could result in data that is not accurate for quality monitoring.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#24) was provided incontinence care in accordance with professional standards of practice. The sample size was 3. The deficient practice could result in residents' not receiving incontinence care timely.
  9. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on observations, clinical record review, resident, family member and staff interviews, and policy and procedure, the facility failed to ensure one resident (#24) consistently received appropriate treatment and care as ordered by the physician for edema control. The sample size was 2. The deficient practice could result in residents with edema not being provided treatment and services ordered by the physician.
  10. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy and procedure, the facility failed to ensure timely assessments and consistent treatments were provided to one resident (#56) with pressure ulcers. The sample size was 2. The deficient practice could result in worsening of pressure ulcers.
  11. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, resident family and staff interviews, and policy and procedure, the facility failed to ensure one resident (#38) received the necessary assessments related to urinary catheters to restore bladder continence. The sample size was 4. The deficient practice could result in possible urinary complications and bladder continence not being restored.
  12. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure interventions were implemented timely for one resident (#77) with malnutrition and weight loss. The sample size was 4. The deficient practice places residents at risk for nutritional decline.
  13. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review and staff interviews, the facility failed to ensure that one resident (#70) was assessed for pain in accordance with the physician's orders. The sample size was 5. The deficient practice could result in residents' pain not being assessed.
  14. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, resident and staff interviews, and review of policy and procedure, the facility failed to ensure that an antibiotic medication was obtained and available timely for one sampled resident (#132). The deficient practice could result in medications not being available for residents.
  15. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy, the facility failed to ensure consistent monitoring was conducted for one resident (#70) receiving a psychotropic medication. The sample size was 5. The deficient practice could result in residents receiving psychotropic medications not being monitored for side effects and effectiveness.
  16. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure that one sampled resident's food preferences were honored (#70). The deficient practice could result in residents' food preferences not being honored.
  17. D
    Report COVID19 data to residents and families.
    F885 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 25, 2022
    Inspectors wroteBased on facility documentation, interviews, and policies, the facility failed to inform two residents/representatives (#74 and #7) that a resident had tested positive for COVID-19 within the required time frame and failed to provide evidence other residents and their families/representatives were informed. The deficient practice could result in residents and their families/representatives not being aware of new COVID-19 cases in the facility and the actions implemented to reduce the risk of transmission.

Fire safety inspections

1 fire safety citation on file: 1 on February 11, 2022.

Every fire safety citation1 citation
  1. D
    Establish policies and procedures including evacuation.
    E 20 · February 11, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)4.223.983.86
Registered nurses0.760.700.69
All nursing staff on weekends3.423.513.42
Nurse aides2.17
Licensed practical nurses1.29
Nursing staff turnover (share who left in a year)34.0%45.1%45.8%
Registered nurse turnover26.7%43.6%42.9%
Administrators who left0

CMS expects 4.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.54 on weekdays and 3.42 on weekends, 25% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.41 in April to June 2025 to 4.22 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.220.764.543.42 0.0%0 of 9090
Oct to Dec 20254.440.824.813.51 0.1%0 of 9283
Jul to Sep 20254.400.794.773.49 0.0%0 of 9290
Apr to Jun 20254.410.714.763.54 0.0%0 of 9188
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.823.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.910.412.0

Owners and operators

Legal business name: CENTER AT TUCSON LLC. CMS links this home to Veritas Management Group, a group of 13 nursing homes averaging 4.3 stars overall.

NameRoleTypeShareSince
Murdock, Monte5% or greater direct ownership interestIndividual50%02/17/2017
Senkoff, Alexander5% or greater direct ownership interestIndividual50%02/17/2017
Esmas, BartolomeCorporate directorIndividual02/17/2017
Veritas Management Group LLCOperational/managerial controlOrganization02/27/2017
Murdock, MonteOperational/managerial controlIndividual02/17/2017
Senkoff, AlexanderOperational/managerial controlIndividual01/01/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on February 11, 2022: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 16, 2024: "Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on February 9, 2023: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on February 11, 2022: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.42 hours per resident per day, below the Arizona average of 3.51.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is The Center at Tucson's Medicare star rating?
CMS rates The Center at Tucson 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Center at Tucson get at its last inspection?
3 health deficiencies at the standard inspection on August 16, 2024. The Arizona average is 6.4.
Has The Center at Tucson been fined?
CMS lists no fines in the last three years.
Does The Center at Tucson accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns The Center at Tucson?
CMS lists 6 owners and managers, and links the home to Veritas Management Group. Legal business name: CENTER AT TUCSON LLC.

Sources

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