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Home / Arizona / Tucson

Handmaker Home for the Aging

2221 North Rosemont Boulevard, Tucson, AZ 85712 · Pima County · (520) 881-2323

94 certified beds, about 77 residents a day · Non profit - Other · Medicare and Medicaid since 1967

CMS abuse icon: cited for abuse in a recent inspection Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035016 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 23, 2026, inspectors cited 1 health deficiency (the Arizona average is 6.4, the national average 9.2).

None of its 43 health citations since September 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.90 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.39 of those hours.

68.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Pollak Holdings, an affiliated group of 6 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 43 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
34D
9E
0F
Potential for minimal harm
0A
0B
0C
April 15, 2026Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on clinical record review, staff interviews and review of facility policy and procedures, the facility failed to ensure one out of three samples residents (#1) remained free from self-harm by failing to immediately assess, report, investigate, and implement protective interventions after staff observed injuries. The deficient practice could delay in identification of resident's suicide attempt and could place residents at risk for continued self harm, serous injury or death. Findings Include:Resident #1 was admitted on [DATE], with diagnoses that included acute and chronic respiratory failure with hypoxia, heart failure, paroxysmal atrial fibrillation, muscle weakness, reduced mobility, gout, depression, hyperlipidemia, and hypertension. [...]
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on clinical record review, staff interviews, facility investigation review, and review of facility policies and procedures, the facility failed to conduct a thorough investigation into neglect involving one of the three sampled residents (#1). The deficient practice could lead to failure in preventing further potential neglect. Findings Include: Resident #1 was admitted on [DATE], with diagnoses that included acute and chronic respiratory failure with hypoxia, heart failure, paroxysmal atrial fibrillation, muscle weakness, reduced mobility, gout, depression, hyperlipidemia, and hypertension. A care plan dated February 9, 2026, identified communication impairment related to hearing deficit and included interventions for communication support, safety monitoring and cognitive observation. [...]
January 23, 2026Standard inspection, Complaint inspection · 3 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 20, 2026
    Inspectors wroteBased on clinical record review, staff interviews, and review of facility documentation and policies, the facility failed to protect the rights of one resident (#54) to be free from physical abuse by another resident (#13). The deficient practice could result in further physical abuse of residents when appropriate actions are not taken. Findings Include:-Regarding Resident #13 (alleged perpetrator):Resident #13 was admitted to the facility on [DATE] with diagnoses that included dementia, major depressive disorder, and anxiety disorder. The care plan dated October 2, 2025, revealed that the resident has a behavior problem of making sexually inappropriate comments to female staff and persistent yelling out, verbal and physical aggression toward staff during care related to Dementia. [...]
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 31, 2026
    Inspectors wroteBased on clinical record review, staff interviews, and review of facility documentation and policies, the facility failed to ensure that one resident (Resident #99) was provided adequate supervision and interventions to prevent a preventable fall. The deficient practice places residents at risk for falls with serious injury. Findings Include:Resident # 99 was originally admitted to the facility on [DATE], with the most recent admission on [DATE]. The resident has diagnoses that consist of: type 2 diabetes mellitus without complications, other acute osteomyelitis, right ankle and foot, spinal stenosis, cervical region, major depressive disorder, recurrent, unspecified Bipolar disorder, current episode depressed, severe, without psychotic features. Acquired absence of the left leg below the knee. Morbid (severe) obesity due to excess calories. [...]
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2026
    Inspectors wroteBased on observations, staff interviews, facility documentation, and review of facility's policy, the facility failed to ensure that enhanced barrier precautions(EBP) were followed during wound care for one resident(#6). The deficient practice could result in the spread of infection.
December 24, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 24, 2026
    Inspectors wroteBased on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to ensure that 1 of 2 sampled residents (Resident #1) was free from abuse by staff members (Staff #163 and Staff #202). The deficient practice could result in other residents being abused.
November 12, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 27, 2025
    Inspectors wroteBased on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to ensure 2 of 5 sampled residents (Resident #1 and #4) was free from abuse by another staff member & another resident (Staff #201 and Resident #5). The deficient practice could result in other residents being abused.
September 12, 2025Complaint inspection · 7 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · deficient, provider has October 30, 2025
    Inspectors wroteBased on clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to implement their policies and procedures on resident protection, abuse reporting and investigation of an allegation of verbal and physical abuse for one resident (#1) by another resident (#2). The deficient practice resulted in further abuse of resident #1
  2. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · deficient, provider has September 26, 2025
    Inspectors wroteBased on clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) was reported to the State Agency (SA) and Adult Protective Services (APS). The deficient practice could result in abuse not investigated and resident not protected from further abuse.
  3. E
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · deficient, provider has September 26, 2025
    Inspectors wroteBased on clinical record reviews, interviews and review of facility documentation, policies and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) were thoroughly investigated and appropriate corrective actions were taken. The deficient practice could result in resident not protected from further abuse.
  4. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has September 13, 2025
    Inspectors wroteBased on clinical record review, staff and family interviews, facility documentation and policy review, the facility failed to ensure the care plan for one resident (#2) was revised with interventions to address the resident's verbal and physical aggression towards other residents. The deficient practice could result in resident not meeting their needs according to their comprehensive assessment. Resident #2 was admitted on [DATE] with diagnoses including unspecified dementia, major depressive disorder, anxiety disorder. schizoaffective disorder-bipolar type and other idiopathic peripheral autonomic neuropathy. Review of the care plan dated October 17, 2024, revealed resident was dependent on staff and family for all emotional, intellectual, physical, and social needs. [...]
  5. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    F742 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on observations, clinical record reviews, interviews, and a review of facility policies and procedures, the facility failed to take steps to remove or reduce Resident #2's exposure to a known behavioral trigger. As a result, Resident #2 continued to be exposed to the trigger, leading to aggressive behaviors.
  6. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on observations, clinical record reviews, interviews, and a review of facility policies and procedures, the facility failed to develop and implement a person-centered care plan that addressed resident compatibility and environmental triggers for Resident #1. As a result, the facility failed to provide an environment that supported Resident #1's highest practicable physical, mental, and psychosocial well-being. Resident #1 continued to be exposed as a known behavioral trigger for Resident #2.
  7. D
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has September 13, 2025
    Inspectors wroteBased on interviews, facility documentation and postings, the facility failed to ensure the assistant administrator was duly appointed by the governing board. The deficient practice could contribute to actions, inactions or decisions regarding facility deficiencies, as related to attaining or maintaining the highest practicable physical, mental and psychosocial well-being of each resident.
March 19, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 2, 2025
    Inspectors wroteBased on a closed clinical record review, interviews, facility documentation, and review of facility policy, the facility failed to ensure that abnormal respiratory rates for resident #7 were monitored and that a change in condition was relayed to the physician. The deficient practice could result in resident injury if abnormal vitals are neglected.
January 22, 2025Complaint inspection · 3 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 18, 2025
    Inspectors wroteBased on staff interviews, clinical record review and facility policy, the facility failed to ensure that resident #16 was provided with assistance with activities of daily living (ADL) to maintain personal hygiene. Failure to meet this requirement could lead to issues with skin integrity and impairing resident dignity.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 18, 2025
    Inspectors wroteBased on staff interviews, clinical record review and facility policy, the facility failed to ensure that an allegation of abuse was reported in a timely manner.
  3. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 18, 2025
    Inspectors wroteBased on staff interviews, clinical record review and facility policy, the facility failed to ensure that a thorough investigation was conducted for resident #21.
October 24, 2024Standard inspection, Complaint inspection · 18 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that abuse policies were implemented for two resident to resident abuse incidents, one involving resident (#222) and(#169); and the other involving residents (#223) and (#49). This deficient practice could result in further instances of resident to resident abuse. -Regarding Residents #222 and #169 -Resident #222 was initially admitted to the facility on [DATE] with diagnoses that included unspecified dementia, bipolar disorder, major depressive disorder, paroxysmal atrial fibrillation, and chronic obstructive pulmonary disease. The Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that resident #222 had a Brief Interview for Mental Status (BIMS) score of 13, which indicated intact cognitive impairment. [...]
  2. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that an incident involving abuse between resident (#222) and resident (#169) was reported accurately and in a timely manner, and, that an investigation of an allegation of abuse is reported within five (5) working days for two residents (#223 & #49). The deficient practice could result in further incidents of resident to resident abuse and allegations of abuse not being reported to the SA timely and accurately. Regarding Resident #222 and Resident #169: -Resident #222 was initially admitted to the facility on [DATE] with diagnoses that included unspecified dementia, bipolar disorder, major depressive disorder, paroxysmal atrial fibrillation, and chronic obstructive pulmonary disease. [...]
  3. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on observations, staff interviews, and policy review, the facility failed to properly discard expired medication in the medication room. this deficient practice could result in expired medication to be administered to residents against professional standards. During a medication admission observation conducted on [DATE] at 7:10a.m. with Registered Nurse (RN/Staff #64), a controlled substance (Lyrica) had an unseal capsule taped behind the medication blister pack. The RN stated that it is not part of the facility best practice to have taped medication behind the medication blister pack during this observation. A follow up interview was conducted on [DATE] at 10:48 a.m with the Registered Nurse (RN/Staff #64) who stated that the risk of having medication taped back onto the blister pack can contaminate the medication. [...]
  4. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on observations, staff interviews, and policy review, the facility failed to ensure that food was stored under sanitary conditions that maintained freshness in the kitchen and nourishment refrigerators. The deficient practice could result in potential foodborne illness.
  5. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and the facilities policy, the facility failed to ensure one resident (resident #2) was informed of the risks and benefits of and had consented to the usage of a psychotropic medication. This deficient practice could result in further violations of resident rights.
  6. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure two residents (#222) was free from abuse by another resident (#169). This deficient practice could result in further incidents of resident to resident abuse. -Resident #222 was initially admitted to the facility on [DATE] with diagnoses that included unspecified dementia, bipolar disorder, major depressive disorder, paroxysmal atrial fibrillation, and chronic obstructive pulmonary disease. A care plan revised on October 22, 2021 revealed a focus related to a history of behavior problems with an intervention to place her in a secured memory care unit and administer medications as ordered. [...]
  7. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review and staff interviews, the facility failed to ensure one Resident (#2) with a diagnosis of a serious mental illness was referred to the appropriate state-designated mental health or intellectual disability authority for review. The deficient practice could result in necessary specialized services not being provided in accordance with professional standards.
  8. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and policies and procedures, the facility failed to ensure that a comprehensive person-centered care plan with interventions was developed for one resident (#225). This deficient practice could result in further care plan's not being updated timely in accordance with professional standards. Resident #225 was initially admitted to the facility on [DATE]. She was later re-admitted to the facility on [DATE] with diagnoses including COPD, acute and chronic respiratory failure with hypoxia, and history of falling. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 14, indicating intact cognition. The MDS also revealed that the resident was taking an anticoagulant medication. [...]
  9. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, staff and resident interviews, and observation of current facility practice, the facility failed to ensure nutritional status was assessed and managed in accordance with facility policy for one resident (#60). The deficient practice could result in a decline in nutritional status being missed and untreated for other residents. Resident #60 was admitted to the facility on [DATE] with diagnoses including major depressive disorder, muscle weakness (generalized), and essential hypertension. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident had no cognitive impairments. The MDS also revealed the resident had no issues with swallowing or chewing food, and no weight loss or weight gain had been noted. [...]
  10. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, staff interviews and facility documentation, the facility failed to ensure one resident (# 32) received dialysis care consistent with professional standards. This deficient practice could result in residents not being provided with necessary treatment in accordance with professional standards.
  11. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on interviews, personnel record review, facility assessment review, and facility policies, the facility failed to ensure 2 out of 6 sampled nursing staff (staff #6 and #82) possessed the competencies and skills needed to care for residents' needs. The deficient practice could result in delayed care and inadequate care for residents.
  12. D
    Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.
    F743 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on interviews, closed record review and facility policy, the facility failed to ensure a sampled resident (#219) received behavioral health services when resident reported concerns and grievances to staff for one of one sampled resident. This deficient practice can result in lasting emotional disturbance for the resident.
  13. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, facility documentation, staff interview, policy review, the facility failed to ensure to include procedures that medication were recorded accurate to professional standard of care. During an observation on October 14, 2024 at 7:25AM on Unit Golding medication cart the Narcotic Count Sheet sheet revealed that there were days where Out-Going Nurse signature was missing with an In-coming nurse signature missing. The record was not recorded properly in the the following days for: September 5, 2024 at 10:00 PM - 06:00 AM September 6, 2024 at 10:00 PM - 6:00 AM October 22, 2024 at 10:00 PM - 6:00 AM October 24, 2024 at 2:00 PM - 10:00 PM October 24.2024 at 10:00 PM - 6:00 AM An interview was conducted on October 14, 2024 at 7:25AM with Licensed Practical Nurse (LPN/Staff # 76). [...]
  14. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, interviews, and review of policies and procedures, the facility failed to reduce or discontinue anticoagulant therapy for Resident #325 in the presence of adverse consequences. This deficient practice can result in harm related to unnecessary medications.
  15. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on observations, clinical record review, staff interview, and policy review, the facility failed to ensure the medication error rate did not exceed 5%. The medication error rate was 6.9%. The deficient practice could result in additional medication errors.
  16. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on observation, record review, staff interview, and review of policy and procedures the facility failed to ensure that one of one sampled residents (#32) was free from significant medication errors. The deficient practice could result in residents receiving unnecessary medication.
  17. D
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, facility documentation, staff interview, policy review, the facility failed to ensure that glucometer controls were consistently completed. During an observation on October 23, 2024 at 12:41 p.m. with Registered Nurse (RN/staff #82) on Unit Rich with medication Cart 2 the Quality Control Record sheet had revealed that glucometer controls were not consistently completed. An interview was conducted on October 23, 2024 at 1:00 p.m. with the Assistant Director of Nursing (ADON/Staff #94). The ADON stated that glucometer quality controls were not consistently completed. An Interview was conducted on October 23, 2024 at 1:02 p.m. with the a Register Nurse (RN/Staff#112) The RN stated that the glucometer controls were not consistently completed on the following days in September 2024: 14,15,19,21,22, 26,27,28 and 29. [...]
  18. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteBased on clinical record review, observations, interviews, and review of policy, the facility failed to appropriately implement their enhanced barrier precaution (EBP) program on two residents (#38 and #64). This deficient practice can result in harmful transmission of pathogens to other residents.
September 4, 2024Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 18, 2024
    Inspectors wroteBased on observations, clinical record reviews, resident and staff interviews, and facility documentation, policy and procedures, the facility failed to ensure 3 residents (#5, 24, 40) were free from preventable falls. The deficient practice put the residents at increased risks for serious injury and harm.
June 20, 2024Complaint inspection · 1 citation
  1. D
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    F626 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and policy reviews, the facility failed to ensure one resident (#60) was allowed to return to the facility following hospitalization. This deficient practice could result in unsafe discharges for future residents.
September 28, 2023Standard inspection · 5 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 19, 2023
    Inspectors wroteBased on observations, staff interviews, and policy, the facility failed to ensure multiple food items were stored in accordance with professional standards and wet cleaning rags were not left on the top of counters or carts. The deficient practice could result in placing residents at risk for food-borne illnesses.
  2. D
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 26, 2023
    Inspectors wroteBased on resident and staff interviews, facility documentation, policy and procedures, the facility failed to act upon grievances voiced during resident council meetings. The facility census was 73. The deficient practice could result in residents' concerns, views, grievances or recommendations not being considered or acted upon.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023
    Inspectors wroteBased on clinical record review, staff interviews and review of facility policy and procedure, the facility failed to ensure that one resident (#21) was appropriately transferred using a mechanical lift. The deficient practice could result in preventable accidents such as falls.
  4. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023
    Inspectors wroteBased on staff interviews, and facility policy, the facility failed to ensure that one agency staff (#81) had appropriate competency and skill sets necessary to transfer one resident (#21) using a sit to stand lift. The deficient practice could result in resident injury and staff not having the skills to provide the care the resident needs.
  5. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023
    Inspectors wroteBased on clinical record review, staff interviews, and review of facility policy and procedure, the facility failed to ensure pain medication was administered according to physician ordered parameters for one resident (#67). The deficient practice could result in residents receiving unnecessary medication and adverse side effects.

Fire safety inspections

18 fire safety citations on file: 1 on January 23, 2026, 13 on October 24, 2024, 4 on September 28, 2023.

Every fire safety citation18 citations
  1. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · January 23, 2026 · Corrected (the home has a date of correction)
  2. E
    Install corridor and hallway doors that block smoke.
    K 363 · October 24, 2024 · Corrected (the home has a date of correction)
  3. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · October 24, 2024 · Corrected (the home has a date of correction)
  4. D
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · October 24, 2024 · Corrected (the home has a date of correction)
  5. D
    Conduct risk assessment and an All-Hazards approach.
    E 6 · October 24, 2024 · Corrected (the home has a date of correction)
  6. D
    Develop Emergency Preparedness policies and procedures.
    E 13 · October 24, 2024 · Corrected (the home has a date of correction)
  7. D
    Establish policies and procedures including evacuation.
    E 20 · October 24, 2024 · Corrected (the home has a date of correction)
  8. D
    Establish policies and procedures for sheltering.
    E 22 · October 24, 2024 · Corrected (the home has a date of correction)
  9. D
    Establish policies and procedures for volunteers.
    E 24 · October 24, 2024 · Corrected (the home has a date of correction)
  10. D
    Establish roles under a Waiver declared by secretary.
    E 26 · October 24, 2024 · Corrected (the home has a date of correction)
  11. D
    List the names and contact information of those in the facility.
    E 30 · October 24, 2024 · Corrected (the home has a date of correction)
  12. D
    Provide family notifications of emergency plan.
    E 35 · October 24, 2024 · Corrected (the home has a date of correction)
  13. D
    Conduct testing and exercise requirements.
    E 39 · October 24, 2024 · Corrected (the home has a date of correction)
  14. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 24, 2024 · Corrected (the home has a date of correction)
  15. F
    Ensure that testing and maintenance of electrical equipment is performed.
    K 921 · September 28, 2023 · Corrected (the home has a date of correction)
  16. E
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 28, 2023 · Corrected (the home has a date of correction)
  17. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 28, 2023 · Corrected (the home has a date of correction)
  18. E
    Install corridor and hallway doors that block smoke.
    K 363 · September 28, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.903.983.86
Registered nurses0.390.700.69
All nursing staff on weekends3.553.513.42
Nurse aides2.17
Licensed practical nurses1.34
Nursing staff turnover (share who left in a year)68.0%45.1%45.8%
Registered nurse turnover60.0%43.6%42.9%
Administrators who left1

CMS expects 3.52 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.04 on weekdays and 3.55 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.94 in April to June 2025 to 3.90 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.900.394.043.55 4.9%0 of 9077
Oct to Dec 20253.840.393.943.58 11.7%0 of 9276
Jul to Sep 20253.770.343.883.49 17.1%0 of 9281
Apr to Jun 20253.940.554.063.63 11.4%0 of 9177
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Arizona

JobMedianMiddle halfEmployed
Arizona, all employers
CNAs (nursing assistants)$21.53$18.43 to $22.4220,320
LPNs and LVNs$37.05$32.10 to $39.366,530
Registered nurses$47.84$39.33 to $52.2073,150
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Handmaker Home for the Aging. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
3.110.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.92.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.21.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
11.712.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.34.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
16.910.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
18.823.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
16.610.412.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Handmaker Home for the Aging's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (57.8% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

57.8% this home

No different from the national rate

US median of homes 51.5% · Arizona: 74 better, 1 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 95 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Arizona: 4 better, 1 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 114 eligible stays.

Infections that led to a hospital stay

8.0% this home

No different from the national rate

US median of homes 7.1% · Arizona: 6 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 71 eligible stays.

Self-care and mobility at discharge

75.0% this home

Median of homes: Arizona69.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 48 residents counted.

Falls with major injury

0.0% this home

Median of homes: Arizona0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 73 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Arizona0.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 73 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Arizona95.1% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 4 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: HANDMAKER JEWISH SERVICES FOR THE AGING. CMS links this home to Pollak Holdings, a group of 6 nursing homes averaging 1.4 stars overall.

NameRoleTypeShareSince
Ash, BruceCorporate directorIndividual02/22/2021
Wexler, AllisonCorporate directorIndividual09/21/2014
Bregman, PhilipCorporate officerIndividual09/21/2014
Kohn, BrianCorporate officerIndividual02/22/2021
Pollak, ElieCorporate officerIndividual02/19/2021
Wissinger, TravisCorporate officerIndividual02/19/2021
Handmaker Jewish Services for the AgingOperational/managerial controlOrganization11/18/2024
Bastiampillai, NicholasOperational/managerial controlIndividual12/31/2021
Dorf, RachelOperational/managerial controlIndividual02/19/2021
Gooding, EmersonOperational/managerial controlIndividual07/30/2025
Pollak, ElieOperational/managerial controlIndividual02/19/2021
Handmaker Jewish Services for the AgingAdp of the SNFOrganization11/18/2024
Bastiampillai, NicholasAdp of the SNFIndividual09/15/2025
Gooding, EmersonAdp of the SNFIndividual09/16/2025
Pollak, ElieAdp of the SNFIndividual02/19/2021
Wissinger, TravisAdp of the SNFIndividual02/19/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 14 problems in this area, most recently on April 15, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on January 23, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on October 24, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on September 12, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is Handmaker Home for the Aging's Medicare star rating?
CMS rates Handmaker Home for the Aging 2 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Handmaker Home for the Aging get at its last inspection?
1 health deficiency at the standard inspection on January 23, 2026. The Arizona average is 6.4.
Has Handmaker Home for the Aging been fined?
CMS lists no fines in the last three years.
Does Handmaker Home for the Aging accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Handmaker Home for the Aging?
CMS lists 16 owners and managers, and links the home to Pollak Holdings. Legal business name: HANDMAKER JEWISH SERVICES FOR THE AGING.

Sources

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