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Pueblo Springs Rehabilitation Center

5545 East Lee Street, Tucson, AZ 85712 · Pima County · (520) 296-2306

129 certified beds, about 93 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1981

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
3 of 5
Staffing
1 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035068 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 6, 2025, inspectors cited 4 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 21 health citations since March 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.03 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.21 of those hours.

58.3% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
7E
0F
Potential for minimal harm
0A
0B
0C
June 12, 2026Complaint inspection · 1 citation
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 8, 2026
    Inspectors wroteBased on clinical record review, interviews, and review of facility policies, the facility failed to ensure that medications were available as ordered for one resident (resident #5). The deficient practice could result in residents not receiving medications that are physician ordered and necessary.
June 6, 2025Standard inspection, Complaint inspection · 7 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on observations, staff interviews and review of policies and procedures, the facility failed to ensure that food was labeled, stored and plated in accordance with professional standards, and that personal items were not located on food preparation counters. The deficient practices could result in food-borne illnesses.
  2. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to ensure that medical record were complete and accurate for four residents (#27, #16, #14, and #30). The deficient practice could lead to care team members not being aware of a resident's status, and could lead to missed or services rendered.
  3. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on review of the clinical record, interviews, and observations the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) was updated to accurately reflect changes in the condition of resident #88. The deficient practice can result in a resident not receiving recommended services to promote and attain the highest level of well-being. Resident #88, was re-admitted to the facility on [DATE] with diagnoses that include alcoholic cirrhosis of the liver, major depressive disorder-recurrent, insomnia, and history of a myocardial infarction. An order for Mirtazapine 7.5 mg by mouth at bedtime for depression was discontinued on September 19, 2023. Review of a progress note dated March 4, 2024 revealed the resident had an altercation with another resident, and had to be separated for safety. [...]
  4. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on observations, clinical record reviews, resident and staff interviews, facility documentation and policy review, the facility failed to ensure that nutritional status was accurately assessed and documented in accordance to professional standards for one resident (#30). The deficient practice can result in additional residents experiencing weight loss, without adequate interventions.
  5. E
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#284) was free from physical abuse from other residents (resident #15). The deficient practice could result in further incidents of resident to resident abuse.
  6. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on observation, interviews, review of records, and review of facility policy and procedure, the facility failed to ensure that staff follows appropriate infection control practices. The deficient practice could result in a spread of preventable illness to residents and staff.
  7. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 7, 2025
    Inspectors wroteBased on clinical record reviews, facility documentation, staff interviews, and policy review, the facility failed to implement written policies and procedures that prevent the misappropriation of the property of one resident (Resident #299). The deficient practice can result in the lack of prevention for future occurrences.
December 7, 2023Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 26, 2024
    Inspectors wroteBased on clinical records, resident and staff interviews, and facility documents, the facility failed to ensure that residents are not abused by staff. -Resident #61 was admitted on [DATE] with diagnoses of paraplegia. A care plan dated 11/10/17 included that this resident had an ADL Self Care Performance Deficit related to paraplegia, disease process, limited mobility and included that this resident requires staff participation to use the toilet, with transfers, and to reposition and turn in bed and to encourage to use bell to call for assistance. Review of the clinical did not find notes regarding this incident. Review of the Medication Administration Record (MAR) included that medications were provided by a Licensed Practical Nurse (LPN/staff #126) during the time of the incident. [...]
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 26, 2024
    Inspectors wroteBased on clinical records and staff interviews, the facility failed to ensure that a resident was free from preventable accidents (#4).
April 25, 2023Standard inspection · 3 citations
  1. E
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2023
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure level I PASRR (preadmission screening and resident review) was completed for three residents (#8, #48 and #45). This deficient practice could result in residents not receiving the appropriate level of care.
  2. E
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2023
    Inspectors wrote-Resident #45 was admitted on [DATE] with diagnoses of schizoaffective disorder, depression, and anemia. The care plan dated July 5, 2022 revealed the resident had potential for acute/chronic pain. Intervention included to administer analgesia medication as per orders and to follow pain scale. The physician order dated November 4, 2022 included for oxycodone (narcotic analgesic) 5 mg (milligrams) and to give 5 mg by mouth every 6 hours as needed for a pain scale of 4-10. This order was transcribed onto the MAR (medication administration record) for February, March and April 2023 However, review of the MAR for February, March and April 2023 revealed that there were multiple days that oxycodone was documented as administered for documented pain scales between 0 and 3. [...]
  3. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 16, 2023
    Inspectors wroteBased on clinical record review, interviews, and review of facility policies, the facility failed to ensure that medications were available for use one resident (#28). The deficient practice could result in resident not receiving necessary medications ordered by the physician.
March 24, 2022Standard inspection · 8 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on clinical record review, observation, resident and staff interviews, and review of policy and procedures, the facility failed to ensure routine medications were consistently available for one resident (#58). The sample size was 7. The deficient practice could result in medications not being available for residents.
  2. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record reviews, staff interviews, and review of policy and procedures, the facility failed to ensure one resident (#58) was assessed for self-administration of medications. The sample size was 19. The deficient practice could result in residents unsafely administering medications.
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and review of policies and procedures, the facility failed to ensure a physician was notified of a high blood sugar level for one resident (#58). The sample size was 19. The deficient practice could result in residents not receiving treatment for high blood sugar levels.
  4. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record review, facility documentation, resident and staff interviews, and policy review, the facility failed to ensure a pull cord light switch was replaced in one resident's (#46) room. The deficient practice prevented the resident room from having a homelike environment. The sample size was 19.
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record review, staff interviews, and review of policy and procedures, the facility failed to ensure one resident (#58) had a physician order for an eye-drop. The sample size was 19. The deficient practice could result in residents receiving medications without an order.
  6. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record review, resident and staff interviews, and policy reviews, the facility failed to ensure that one sampled resident (#60) received the necessary services to maintain good grooming and personal hygiene. The deficient practice could result in grooming and personal hygiene needs not being met for residents.
  7. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record review, resident and staff interviews, facility documentation and policy reviews, the facility failed to ensure one two sampled residents (#60) was provided treatment for contractures, as ordered by the physician. The deficient practice could result in residents not being provided treatment and services to increase, maintain, or prevent further decrease in range of motion (ROM).
  8. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2022
    Inspectors wroteBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure one sampled resident (#58) had an order for PRN (as needed) use of oxygen. The deficient practice could result in residents receiving oxygen without a physician order.

Fire safety inspections

4 fire safety citations on file: 2 on June 6, 2025, 2 on April 25, 2023.

Every fire safety citation4 citations
  1. E
    Install an approved automatic sprinkler system.
    K 351 · June 6, 2025 · deficient, provider has
  2. E
    Install corridor and hallway doors that block smoke.
    K 363 · June 6, 2025 · deficient, provider has
  3. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · April 25, 2023 · Corrected (the home has a date of correction)
  4. D
    Install corridor and hallway doors that block smoke.
    K 363 · April 25, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.033.983.86
Registered nurses0.210.700.69
All nursing staff on weekends2.643.513.42
Nurse aides1.89
Licensed practical nurses0.93
Nursing staff turnover (share who left in a year)58.3%45.1%45.8%
Registered nurse turnover75.0%43.6%42.9%
Administrators who left1

CMS expects 3.42 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.19 on weekdays and 2.64 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.32 in April to June 2025 to 3.03 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.030.213.192.64 2.8%0 of 9093
Oct to Dec 20253.010.303.192.54 0.9%0 of 9291
Jul to Sep 20252.990.293.122.65 0.5%0 of 9283
Apr to Jun 20253.320.523.512.84 6.3%0 of 9180
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.310.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.41.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.42.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.61.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
11.412.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.14.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
1.910.715.4

Owners and operators

Legal business name: WILLOW CANYON HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
The Ensign Group IncIndirect ownership interestOrganization06/13/2017
Singh, JaspreetIndirect ownership interestIndividual08/20/2023
Barnes, JacobManaging control - governing bodyIndividual01/09/2026
Burnam, SoonManaging control - governing bodyIndividual06/13/2017
Peterson, ForrestManaging control - governing bodyIndividual01/01/2022
Port, BarryManaging control - governing bodyIndividual07/26/2018
Singh, JaspreetManaging control - governing bodyIndividual08/20/2023
Keetch, ChadCorporate directorIndividual03/01/2011
Burnam, SoonCorporate officerIndividual06/23/2017
Barnes, JacobOperational/managerial controlIndividual01/09/2026
Ensign Services IncAdp of the SNFOrganization06/13/2017
Harlan Heights Health Holdings LLCAdp of the SNFOrganization01/01/2022
Standard Bearer Healthcare Op, LPAdp of the SNFOrganization01/01/2022
The Ensign Group IncAdp of the SNFOrganization09/01/2017
Barnes, JacobAdp of the SNFIndividual01/09/2026
Singh, JaspreetAdp of the SNFIndividual06/25/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on June 6, 2025: "Provide enough food/fluids to maintain a resident's health."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 6, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on June 12, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on June 6, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.64 hours per resident per day, below the Arizona average of 3.51.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is Pueblo Springs Rehabilitation Center's Medicare star rating?
CMS rates Pueblo Springs Rehabilitation Center 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Pueblo Springs Rehabilitation Center get at its last inspection?
4 health deficiencies at the standard inspection on June 6, 2025. The Arizona average is 6.4.
Has Pueblo Springs Rehabilitation Center been fined?
CMS lists no fines in the last three years.
Does Pueblo Springs Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Pueblo Springs Rehabilitation Center?
CMS lists 16 owners and managers, and links the home to The Ensign Group. Legal business name: WILLOW CANYON HEALTHCARE LLC.

Sources

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