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Home / North Carolina / Charlotte

University Place Nursing and Rehabilitation Center

9200 Glenwater Drive, Charlotte, NC 28262 · Mecklenburg County · (704) 549-0807

207 certified beds, about 154 residents a day · For profit - Corporation · Medicare and Medicaid since 1974

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
1 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 345142 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 24, 2025, inspectors cited 5 health deficiencies (the North Carolina average is 4.7, the national average 9.2).

Of 35 health citations since August 2022, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $276,401 in the last three years; the largest was $267,083, and the latest is dated October 15, 2024.

Nurses and nurse aides worked 3.60 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.42 of those hours.

59.1% of nursing staff left within the year CMS measured (North Carolina average 49.0%).

CMS links it to Principle Long Term Care, an affiliated group of 40 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 35 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
1H
0I
Potential for more than minimal harm
18D
12E
0F
Potential for minimal harm
0A
3B
0C
July 24, 2025Standard inspection, Complaint inspection · 5 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteBased on observations and staff interviews, the facility failed to remove a dented can located on shelf ready for use and failed to reseal and label and date leftover food items stored for use. These practices occurred in 1 of 1 walk-in freezer and 1 of 1 dry storage room and had the potential to affect food served to residents.
  2. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on observations, record review, resident, staff, and Nurse Practitioner interviews the facility failed to protect a resident's right to be free from abuse when Resident #23 hit Resident #96 in the face with a closed fist resulting in a slightly swollen area to the outer aspect of Resident #96's left eye. This affected 1 of 8 residents (Resident #96) reviewed for resident-to-resident abuse.
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteBased on observations, staff interviews, and record reviews the facility failed to remove expired medications stored in 1 of 4 medication carts (Garden City).
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteBased on observations, record review, and staff interviews, the facility failed to implement their policy for hand hygiene when Nurse #3 failed to perform hand hygiene during medication administration after handling medication bottles and dispensed pills into her bare hand before placing the pills in a medicine cup. In addition, the facility failed to implement their policy for enhanced barrier precautions (EPB) when Nurse Aide (NA) #3 failed to wear personal protective equipment (PPE) during a high contact care activity that included transferring Resident #122 who had a chronic wound and an indwelling urinary catheter and when NA #3 and NA #4 transferred Resident #117 who had an indwelling urinary catheter. This was for 3 of 5 staff members observed for infection control practices (Nurse #3, NA #3 and NA #4).
  5. B
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) August 21, 2025
    Inspectors wroteBased on record review and staff interviews, the facility failed to maintain accurate records related to documentation of treatment to a pressure ulcer for 1 of 3 residents reviewed for accurate medical records (Resident #110).
October 15, 2024Complaint inspection · 2 citations
  1. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on observations, record review, and staff, Resident Representative, Physician Assistant and Pharmacist interviews, the facility failed to ensure a resident was free of significant medication errors when they failed to administer a daily dose of Cenobamate (seizure medication) from 9/05/24 through 9/18/24. Resident #1 was observed having a mild seizure (eyes rolled back and upper body twitching that lasted approximately 2 minutes) on 9/18/24. This deficient practice occurred for 1 of 3 residents reviewed for medication errors. (Resident #1)
  2. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) November 9, 2024
    Inspectors wroteBased on record review, and staff interviews, the facility failed to accurately document the administration of 14 doses of a seizure medication in the medical record for 1 of 1 resident reviewed for accurate medical records (Resident #1).
August 27, 2024Complaint inspection · 3 citations
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on record review, and resident, staff, and Physician Assistant interviews the facility failed to dispose of a plastic bag that had been used to crush medications for Resident #24 and the plastic bag ended up on Resident #23's breakfast tray. Resident #23 believed the crushed white substance was powdered sugar and sprinkled it on his breakfast. This affected 1 of 5 residents reviewed for medication errors.
  2. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 30, 2024
    Inspectors wroteBased on observations, a resident interview, interviews with staff and record review, the facility failed to provide food in a form to meet the individual needs of a resident with a physician order for a regular diet with mechanical soft texture (Resident #19). This failure occurred for 1 of 3 sampled residents reviewed for mechanically altered diets.
  3. B
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 30, 2024
    Inspectors wroteBased on observations, a resident interview, interviews with staff and record review, the facility failed to provide a resident scrambled eggs for breakfast per his preference. This failure occurred for 1 of 3 sampled residents reviewed for food intolerances and preferences (Resident #19).
July 9, 2024Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 27, 2024
    Inspectors wroteBased on observation, record review, staff interviews, the facility failed to safely assist a resident without causing injury to 1 of 3 residents (Resident #1) reviewed for accidents. Resident #1 was documented to be transferred by a lift and was assisted by Nurse Aide #1 alone.
May 30, 2024Complaint inspection · 2 citations
  1. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 9, 2024
    Inspectors wrote2. Resident #3 re-admitted to the facility on [DATE]. Review of Resident #3's quarterly Minimum Data Set assessment dated [DATE] revealed Resident #3 was cognitively intact with no psychosis, behaviors, or rejection of care. Review of Resident #3's medical record revealed no documentation that Resident #87 had been assessed to self-administer medications. Further review of Resident #3's medical record revealed no care plan for self-administration of medications. An observation of Resident #3 completed on 05/29/24 at 10:17 AM revealed her to be in her room, sitting in her wheelchair watching television. On Resident #3's overbed tray was a bottle of antacid chewable tablets. Additional observations made on 05/29/24 at 12:50 PM, 2:44 PM, and 3:00 PM all revealed the antacid chewable tablets remained on Resident #3's overbed table. [...]
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 9, 2024
    Inspectors wroteBased on record review, observations, and Resident Representative (RR) and staff interviews the facility failed to provide nail care for 2 of 3 dependent residents reviewed for activities of daily living (ADL) (Resident #4 and Resident #5).
March 13, 2024Standard inspection, Complaint inspection · 16 citations
  1. H
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · Actual harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record review, facility activity calendar, and resident and staff interviews, the facility failed to ensure group activities were planned for outside of the facility to meet the needs of residents who expressed that it was important to them to attend group activities outside of the facility for 4 of 5 residents reviewed for activities (Resident #17, 31, 35, and 110). The residents expressed not being able to leave the facility for over a year made them feel more dependent, less social, sad, and they missed getting out with the group to shop and socialize.
  2. E
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wrote3. Resident #84 was admitted to the facility on [DATE] with diagnoses of dementia, schizophrenia, and anxiety. The most recent annual Minimum Data Set assessment dated [DATE] indicated Resident #84 was not currently considered by the state level II PASRR process to have serious mental illness. Review of Resident #84's electronic medical record revealed a Halted level II PASRR identification number noted in the demographic information. During an interview on 2/29/24 at 3:34 PM MDS Coordinator #1 indicated it was the responsibility of the MDS coordinator to enter PASRR information onto the MDS assessment at admission and annually. She further indicated she initially understood Resident #84's PASRR to be halted and therefore Resident #84 was not considered to have a level II PASRR determination. [...]
  3. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record review, resident and staff interviews, the facility failed to provide sufficient nursing staff to ensure resident were administered medications per the physician orders for 8 of 16 residents reviewed for significant medication errors (Residents #7, #28, #47, #51, #73, #79, #88, and #110) and provide assistance with showers and hair washing for 1 of 10 residents reviewed for assistance with activities of daily living (Resident #94).
  4. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record reviews, and family member, staff, and Medical Director interviews, the facility failed to prevent significant medication errors when Nurse #9 administered medications to Resident #83 prescribed for Resident #30 which included Lasix (fluid pill), Ativan (a medication used to treat anxiety, Seroquel (an antipsychotic), Celexa (an antidepressant), and Diltiazem (used to treat cardiac disorders). The facility also failed to prevent significant medication errors when medications were not administered as ordered by the physician. This deficient practice affected 9 of 16 residents reviewed for significant medication errors (Resident # 83, #7, #28, #47, #51, #73, #79, #88, and #110.) .
  5. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, staff interviews, and record review the facility failed to record an open date on multi-dose insulin pens, failed to discard an expired insulin pen and failed to store unopened insulin pens in the refrigerator for 2 of 4 medication carts (Garden City Cart #1 and Arboretum Cart #2) which were reviewed for medication storage.
  6. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observation and staff interviews, the facility failed to remove expired food items and unlabeled items which belonged to staff for 1 of 3 resident's nourishment rooms. These practices had the potential to affect food served to residents.
  7. E
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record reviews, and staff interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions the committee put into place following the focused infection control survey that occurred on 02/13/21, the recertification and complaint investigation surveys that occurred on 06/24/21 and 08/25/22. This failure was for three deficiencies that were originally cited in the areas of Accuracy of Assessments (F641), Food Procurement, Store/Prepare/Serve Food Under Sanitary Conditions (F812) and Infection Prevention and Control (F880) and were subsequently recited on the current recertification and complaint investigation survey of 02/29/24. The repeat deficiencies during multiple surveys of record show a pattern of the facility's inability to sustain an effective QA program.
  8. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record reviews, and staff interviews, the facility failed to ensure staff implemented their handwashing/hygiene policy as part of their infection control policy when the Treatment Nurse did not perform hand hygiene and don clean gloves after cleaning two wounds with wound cleanser and one wound with normal saline and before applying treatment to the wounds for two residents (Resident #128 and Resident #43) and did not doff gloves, sanitize hands and don clean gloves after wound care and prior to touching the resident's (Resident #128) pillows and bedding. [...]
  9. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record reviews, resident, and staff interviews, the facility failed to provide the resident's preference of showers for 1 of 10 residents reviewed for activities of daily living (ADL) (Resident #49).
  10. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) was completed for resident with mental health diagnosis upon admission and residents with new mental health diagnoses for 3 of 6 residents (Resident# 141, #31, #49) reviewed for PASRR.
  11. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record review, staff interviews, and observations the facility failed to revise a smoking care plan for Resident #75, resolve inactive care plans for Resident #51 and schedule quarterly care plan meetings (Resident #83) for 3 of 5 sampled residents.
  12. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record review, and staff interviews, the facility failed to follow physician orders for 1 of 4 wounds (non-pressure of left knee) on 1 of 3 residents (Resident #128) reviewed for wound care and failed to administer medications as ordered by the physician for 2 of 16 residents reviewed for medication errors (Residents #28 and #110).
  13. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 9, 2024
    Inspectors wroteBased on observations, record reviews, resident, and staff interviews, the facility failed to provide showers and hair washing to 1 of 10 residents (Resident #94) and failed to provide incontinence care as trained for 1 of 10 residents (Resident #51). These failures occurred for 2 of 10 residents reviewed for activities of daily living (ADL).
  14. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on observations, record review, and staff interviews, the facility failed to follow physician orders for 1 of 4 wounds (pressure ulcer of right outer ankle) on 1 of 3 residents (Resident #128) reviewed for wound care.
  15. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record review and staff interviews the facility failed to complete a quarterly smoking assessment 1 of 3 residents reviewd for smoking (Resident #75).
  16. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 30, 2024
    Inspectors wroteBased on record reviews, family member and staff interviews, the facility failed to provide effective orientation to a new nurse when Nurse #8 failed to supervise Nurse #9 during medication administration resulting in a resident receiving the wrong medications. This deficient practice affected 1 of 1 resident reviewed for medication administration. (Resident #83).
August 25, 2022Standard inspection · 6 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 26, 2022
    Inspectors wroteBased on observations, record review, and staff interviews, the facility failed to discard produce with signs of spoilage, remove expired food items and date leftover food stored ready for use in the walk-in cooler. These practices had the potential to affect food served to residents.
  2. E
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 26, 2022
    Inspectors wroteBased on observations, record review, and staff interviews, the facility failed to ensure garbage was contained in a closed dumpster and maintain a clean grease trap free of buildup.
  3. E
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 26, 2022
    Inspectors wroteBased on observations, record review and interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor the interventions that the committee put into place on 12/27/19. This was for a deficiency in Accuracy of Assessments that was originally cited on the 11/22/19 recertification and complaint investigation survey. The QAA committee failed to maintain implemented procedures and monitor the interventions that the committee put into place on 07/19/21. This was for a deficiency in Food Procurement Store, Prepare, Serve, Sanitary that was originally cited on the 06/24/21 recertification and complaint investigation survey. The continued failure of the facility during three federal surveys showed a pattern of the facility's inability to sustain an effective QAA Program.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 26, 2022
    Inspectors wroteBased on observation, record review and interviews with residents and staff, the facility failed to provide access to control the light fixture behind the bed for 1 of 1 resident reviewed for accommodate of needs (Resident #96).
  5. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 26, 2022
    Inspectors wroteBased on observations, record review, resident and staff interviews, the facility failed to keep a sanitary environment in a shared bathroom for 2 of 2 residents reviewed for homelike environment (Residents #35 and #70).
  6. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · deficient, provider has September 26, 2022
    Inspectors wroteBased on observation, record review and interviews with residents and staff, the facility failed to accurately code the Minimum Data Set (MDS) related to tobacco use for 3 of 3 residents reviewed for smoking (Resident #3, #138, and #139).

Fire safety inspections

14 fire safety citations on file: 8 on March 13, 2024, 6 on August 25, 2022.

Every fire safety citation14 citations
  1. F
    Install corridor and hallway doors that block smoke.
    K 363 · March 13, 2024 · Corrected (the home has a date of correction)
  2. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · March 13, 2024 · Corrected (the home has a date of correction)
  3. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · March 13, 2024 · Corrected (the home has a date of correction)
  4. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · March 13, 2024 · Corrected (the home has a date of correction)
  5. D
    Have properly located and lighted "Exit" signs.
    K 293 · March 13, 2024 · Corrected (the home has a date of correction)
  6. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · March 13, 2024 · Corrected (the home has a date of correction)
  7. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 13, 2024 · Corrected (the home has a date of correction)
  8. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · March 13, 2024 · Corrected (the home has a date of correction)
  9. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · August 25, 2022 · Corrected (the home has a date of correction)
  10. D
    Have properly located and lighted "Exit" signs.
    K 293 · August 25, 2022 · Corrected (the home has a date of correction)
  11. D
    Properly install and monitor supervisory attachments on automatic sprinkler systems.
    K 352 · August 25, 2022 · Corrected (the home has a date of correction)
  12. D
    Install corridor and hallway doors that block smoke.
    K 363 · August 25, 2022 · Corrected (the home has a date of correction)
  13. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · August 25, 2022 · Corrected (the home has a date of correction)
  14. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · August 25, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
October 15, 2024Fine $9,318
March 13, 2024Fine $267,083
March 13, 2024Payment Denial 148 days from April 4, 2024

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNorth CarolinaUnited States
All nursing staff (RN, LPN and aides)3.603.853.86
Registered nurses0.420.620.69
All nursing staff on weekends3.263.423.42
Nurse aides2.23
Licensed practical nurses0.96
Nursing staff turnover (share who left in a year)59.1%49.0%45.8%
Registered nurse turnover66.7%45.6%42.9%
Administrators who left2

CMS expects 3.27 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.74 on weekdays and 3.26 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 14.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.44 in April to June 2025 to 3.60 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.600.423.743.26 14.9%0 of 90154
Oct to Dec 20253.690.443.813.41 14.3%0 of 92158
Jul to Sep 20253.640.333.793.27 14.5%0 of 92162
Apr to Jun 20253.440.393.603.03 13.1%0 of 91162
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
North Carolina, Jan to Mar 20263.650.533.823.258.0%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNorth CarolinaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
22.515.613.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.22.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.83.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
4.11.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
18.118.314.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.55.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
18.614.015.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.322.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
12.712.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.11.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.91.81.8

Owners and operators

Legal business name: GRANITE FALLS LTC, LLC. CMS links this home to Principle Long Term Care, a group of 40 nursing homes averaging 3 stars overall.

NameRoleTypeShareSince
Boice, GaleCorporate officerIndividual03/05/2018
Johnson, DianneCorporate officerIndividual01/01/2011
Principle Long Term Care, Inc.Operational/managerial controlOrganization01/01/2011
Fairman, ShawnnaOperational/managerial controlIndividual03/17/2025
Boice, GaleIndividual is an owner, partner or trustee of any ADP of the SNFIndividual05/04/2026
Boice, GaleAdp of the SNFIndividual03/05/2018
Fairman, ShawnnaAdp of the SNFIndividual07/09/2025
Hill, RaymondAdp of the SNFIndividual01/01/2011
Hill, RobertAdp of the SNFIndividual01/01/2011
Hill, StephenAdp of the SNFIndividual01/01/2011

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on July 24, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on July 24, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on July 9, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on July 24, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.26 hours per resident per day, below the North Carolina average of 3.42.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

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Common questions

What is University Place Nursing and Rehabilitation Center's Medicare star rating?
CMS rates University Place Nursing and Rehabilitation Center 1 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did University Place Nursing and Rehabilitation Center get at its last inspection?
5 health deficiencies at the standard inspection on July 24, 2025. The North Carolina average is 4.7.
Has University Place Nursing and Rehabilitation Center been fined?
Yes. CMS lists 2 fines totaling $276,401 in the last three years.
Does University Place Nursing and Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns University Place Nursing and Rehabilitation Center?
CMS lists 10 owners and managers, and links the home to Principle Long Term Care. Legal business name: GRANITE FALLS LTC, LLC.

Sources

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