Home / South Carolina / Florence
Veteran Village
1200 E National Cemetery Road, Florence, SC 29506 · Florence County · (843) 432-4600
52 certified beds, about 52 residents a day · Government - State · Medicare and Medicaid since 2023
CMS Care Compare ratings, data as of September 1, 2026 · CCN 425419 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 12, 2026, inspectors cited 0 health deficiencies (the South Carolina average is 3.7, the national average 9.2).
Of 6 health citations since February 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 6 fines totaling $25,375 in the last three years; the largest was $4,545, and the latest is dated October 11, 2024.
Nurses and nurse aides worked 5.61 hours per resident per day, against 3.84 across South Carolina and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
February 12, 2026Standard inspection · 0 citations
October 11, 2024Standard inspection, Complaint inspection · 6 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to prevent the significant worsening of a pressure area and the development of a Stage III (3) pressure area for one (1) Resident (R21) out of 19 sampled residents, who developed in house pressure areas. R21's mattress malfunctioned which led to the increase in size in one (1) pressure ulcer and the development of another.
- G Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on interviews and record review, the facility failed to notify the Medical Provider of urinalysis results ordered on 06/25/24 and 07/2/24, resulting in subsequent hospitalization of a Resident (R)12 with a Urinary Tract Infection. This deficient practice affected one (1) of one (1) residents reviewed for indwelling urinary catheters from a total of 19 residents sampled.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interviews, record review, and review of facility policy, facility staff failed to implement the corrective actions as indicated in the facility's investigative report for an allegation of abuse. This deficient practice affected one (1) of two (2) residents reviewed for abuse from a total of 19 sampled residents. (Resident (R)48).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to implement a comprehensive person-centered care plan for two (2) of 19 sampled residents by failing to: 1) Assess the placement of a gastrostomy (g-tube) tube prior to the administration of medications for one (1) of 19 sampled residents (Resident (R)36) and 2) Develop and implement interventions for episodes of hypoglycemia for residents with Diabetes for one (1) of five (5) residents reviewed for unnecessary medications from a total of 19 sampled residents. (R2)
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, interview, record review and facility policy review, the facility failed to provide the appropriate treatment and services to prevent potential complications of enteral feeding for one (1) of one (1) sampled resident. Resident (R)36 received medications through a gastrostomy tube (g-tube), however, the g-tube was not aspirated for residual contents, or verified by auscultation for the proper placement prior to administration of the medications.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, interviews and record review, the facility failed to address indications of pain and did not treat pain appropriately for Resident (R)21, who experienced pain during dressing changes. This failed practice affected one (1) resident out of 19 sampled residents.
February 11, 2023Standard inspection · 0 citations
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 11, 2024 | Fine | $4,256 |
| October 11, 2024 | Fine | $4,256 |
| October 23, 2023 | Fine | $4,545 |
| October 17, 2023 | Fine | $4,545 |
| October 10, 2023 | Fine | $4,545 |
| October 2, 2023 | Fine | $3,228 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | South Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.61 | 3.84 | 3.86 |
| Registered nurses | 0.66 | 0.63 | 0.69 |
| All nursing staff on weekends | 5.02 | 3.33 | 3.42 |
| Nurse aides | 3.22 | ||
| Licensed practical nurses | 1.73 | ||
| Nursing staff turnover (share who left in a year) | not reported | 45.9% | 45.8% |
| Registered nurse turnover | not reported | 42.1% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.10 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.84 on weekdays and 5.02 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.56 in April to June 2025 to 5.61 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.61 | 0.66 | 5.84 | 5.02 | 0.1% | 0 of 90 | 52 |
| Oct to Dec 2025 | 5.80 | 0.75 | 6.01 | 5.26 | 0.1% | 0 of 92 | 50 |
| Jul to Sep 2025 | 6.20 | 0.81 | 6.42 | 5.62 | 0.1% | 0 of 92 | 50 |
| Apr to Jun 2025 | 6.56 | 0.85 | 6.83 | 5.86 | 0.1% | 0 of 91 | 50 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| South Carolina, Jan to Mar 2026 | 3.62 | 0.53 | 3.81 | 3.13 | 7.2% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | South Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.1 | 11.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.5 | 3.2 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 0.0 | 12.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.1 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.8 | 15.3 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.3 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 1.8 | 1.8 |
Owners and operators
Legal business name: STATE OF SOUTH CAROLINA COMPTROLLER GENERAL.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hilliard, Heyward | Corporate director | Individual | 01/01/2025 | |
| Jagadeesha, Vinay | Corporate director | Individual | 01/01/2024 | |
| Patterson, Bobby | Corporate director | Individual | 01/01/2025 | |
| Young, Shonda | Corporate officer | Individual | 01/01/2024 | |
| State of South Carolina Comptroller General | Operational/managerial control | Organization | 01/01/2025 | |
| Hilliard, Heyward | Operational/managerial control | Individual | 01/01/2025 | |
| Jagadeesha, Vinay | Operational/managerial control | Individual | 01/01/2025 | |
| Patterson, Bobby | Operational/managerial control | Individual | 01/01/2025 | |
| Young, Shonda | Operational/managerial control | Individual | 01/01/2025 | |
| Jagadeesha, Vinay | Adp of the SNF | Individual | 09/23/2025 | |
| Patterson, Bobby | Adp of the SNF | Individual | 01/01/2025 | |
| Young, Shonda | Adp of the SNF | Individual | 09/23/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on October 11, 2024: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on October 11, 2024: "Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on October 11, 2024: "Respond appropriately to all alleged violations."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on October 11, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
Other nursing homes nearby
- Southland Health Care Center Florence, 1 mi · 4 of 5 stars · 3 citations
- Heritage Post Acute Florence, 1.5 mi · 2 of 5 stars · 10 citations
- Faith Healthcare Center Florence, 2 mi · 2 of 5 stars · 16 citations
- Honorage Nursing Center Florence, 3.5 mi · 5 of 5 stars · 2 citations
- Carlyle Senior Care of Florence Florence, 4.8 mi · 1 of 5 stars · 18 citations
- Presbyterian Communities of South Carolina-Florenc Florence, 5.6 mi · 5 of 5 stars · 6 citations
- The Palms at Florence Florence, 5.9 mi · 2 of 5 stars · 11 citations
- Bethea Baptist Healthcare Center Darlington, 7.5 mi · 3 of 5 stars · 9 citations
South Carolina contacts for a concern about a nursing home
These are the official offices in South Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: South Carolina Department of Public Health, Healthcare Quality, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: South Carolina Long Term Care Ombudsman Program, Department on Aging, 1-800-868-9095. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: SC Survey and Certification Public CMS-2567 Search, where South Carolina publishes its own records on licensed homes.
Common questions
- What is Veteran Village's Medicare star rating?
- CMS rates Veteran Village 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Veteran Village get at its last inspection?
- 0 health deficiencies at the standard inspection on February 12, 2026. The South Carolina average is 3.7.
- Has Veteran Village been fined?
- Yes. CMS lists 6 fines totaling $25,375 in the last three years.
- Does Veteran Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Veteran Village?
- CMS lists 12 owners and managers. Legal business name: STATE OF SOUTH CAROLINA COMPTROLLER GENERAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.