Home / California / Redlands
Asistencia Villa Healthcare Center
1875 Barton Rd, Redlands, CA 92373 · San Bernardino County · (909) 793-1382
99 certified beds, about 93 residents a day · For profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 555379 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 18, 2025, inspectors cited 10 health deficiencies (the California average is 15.6, the national average 9.2).
Of 38 health citations since August 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.79 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 0.57 of those hours.
50.3% of nursing staff left within the year CMS measured (California average 36.7%).
CMS links it to Crystal Solorzano, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 38 health citations on file.
December 18, 2025Standard inspection · 10 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews and record review, the facility failed to establish and maintain effective infection prevention and control practices for nine of ten sampled residents (Residents 2, 11, 33, 36,59, 79, 81, 97, and 103) when: 1. For Resident (81), the oxygen tubing (a flexible plastic tube to deliver oxygen from the oxygen concentrator to the resident) was resting on top of the oxygen concentrator (a medical device that pulls in room air and concentrates oxygen to supplemental oxygen to the resident), open to air and not stored inside a respiratory equipment bag, on December 15, 2025.2. Two urinary catheter bags (a medical bag used for collecting urine) were touching the floor for Residents 2 and 59 on December 15, 2025.3. [...]
- F Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the call light system (a communication device linking patients/residents to staff, allowing them to request assistance via a button or pull cord, alerting a central station for timely help) and shower equipment were maintained in safe and working condition for resident use when:1. One wall mounted call light located in one of two facility showers, did not have a pull cord accessible for resident use. This failure resulted in the inability for residents or staff to have a call light readily available in the shower to summon staff assistance in case of an emergency.2. One of two shower beds (used by residents for bathing and for transport to and from their room) had two non-functioning side rails due to missing locking pins. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure medication storage was secured and IV (intravenous, a small tube that gives fluids into a vein) fluid was properly labeled when: 1. An IV fluid bag for Resident (63) was observed without a documented date, time, medication name, rate, or staff initials on the label.2. One of two treatment carts (Cart in 400 hall - a mobile cabinet on wheels, used all the bandages, syringes, meds, etc. needed to treat patients right at their bedside) was found unlocked and unattended by staff.3. One of 15 medication carts (Station 1's medication cart - a cart used by licensed nurses to transport medication to resident rooms) was found unlocked and unattended by a licensed nurse. These failures had the potential to be accessed and dispensed by an unauthorized person, and placing the health of 93 residents at risk for harm. [...]
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR - a screening assessment to ensure individuals who are identified to have a significant mental illness (SMI), intellectual or developmental disability (I/DD)) are not inappropriately placed in nursing homes for long term care) were completed accurately for two of two sampled residents (Resident 7 and 36) when: 1. PASRR screening assessment for Resident 7 did not include his diagnosis of cerebral palsy (disorders affecting movement, posture, and muscle coordination, caused by damage to the developing brain). 2. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one of twenty-seven (27) sampled residents (Resident 10) received medications as ordered by the physician, and the facility did not inform the physician of the missed medication doses when:a. Resident 10's anticoagulant Heparin (a blood thinner medication used to prevent the formation and growth of blood clots) was not administered on November 28, 2025, for 9:00 AM and 9:00 PM dose. Additionally, on November 29, 2025, she was not given her 9:00 AM dose (total of three missed doses). There was no documented evidence indicating the physician was notified of the missed doses.b. Resident 10's antibiotic Keflex (a medication used to treat a bacterial infection) was not administered on November 29, 2025, for 6:00 AM dose and 12:00 PM dose (total of two missed doses). [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one of three residents (Resident 10) investigated for urinary catheter (a medical device that drains urine from the bladder) received services for the care and maintenance of her catheter when Resident 10's urinary bag (a bag attached to the catheter that collects urine) was found in Resident 10's wheelchair and was not placed lower than her bladder to allow proper flow of urine from the bladder. This failure had the potential for Resident 10 to experience a backflow of urine from the urine drainage bag into the bladder, or for the urine flow to be obstructed which can lead to pooling of urine and urinary infections. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure careplan (a structured and individualized approach that helps clinicians provide effective care for patients) was initiated to address weight loss for one of six Residents (Resident 63) reviewed for nutrition / hydration. This failure had the potential to placed Resident 63 at risk for malnutrition and dehydration. [...]
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications for two of 26 residents (Resident 19 and 103) observed for medication pass were administered according to the facility's policy & procedure, and maintain accurate records of controlled medications (medications that are controlled by the government because it may be abused or cause addiction) when:1. Resident 19 had an order to received Levothyroxine (medication to treat hypothyroidism - low levels of thyroid hormone) and was not available for administration. This failure had the potential to increase Resident 19's symptoms of hypothyroidism and can cause long - term health complications. 2. [...]
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medication error rate was less than five percent. There were two medication errors observed out of 26 opportunities for errors, affecting two of 13 observed residents (Residents 19 and 103), resulting in an overall medication error rate of 7.69 percent when:1. Resident 19 had an order to received Levothyroxine (medication to treat hypothyroidism - low levels of thyroid hormone) and was not available for administration. This failure had the potential to increase Resident 19's symptoms of hypothyroidism and can cause long - term health complications. 2. Resident 103 did not receive Sevelamer Carbonate (a medication used to control high phosphorus levels in patients with kidney disease) 800 mg (milligram - unit of measure) oral tablet with meals as ordered by the physician. [...]
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure utensils used for eating were kept in a clean and sanitary condition during lunch on December 15, 2025, when Resident 62 received a built up spoon (a type of adaptive utensil with an enlarged handle, designed to help individuals with a weak or limited grip) which had water pooled in its handle. When Resident 62 picked up the spoon and attempted to eat her food, the water spilled out of the handle and onto her food. This failure had the potential to cause food-borne illness as a result of contamination of food served to Resident 62 by water from an unknown source which had pooled in the handle of the spoon. During a concurrent observation and interview on December 15, 2025, at 12:38 PM, in the facility's dining room, Resident 62 was eating a sandwich for lunch. [...]
December 12, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to ensure adequate supervision for one (1) of four (4) sampled residents (Resident 1), when Resident 1 left the facility without staff knowledge. Resident 1 was found five hours later in an adjacent building. This failure had the potential to result in serious injuries/accidents or death of Resident 1 due to lack of supervision. A review of Resident 1's Face Sheet (contains resident demographic), the Face Sheet indicated, Resident 1 was admitted on [DATE], with diagnoses that included spinal stenosis cervical region (the bony tunnel (spinal canal) in the neck gets too narrow squeezing the spinal cord), abnormalities of gait and mobility (your usual way of walking is off). [...]
July 7, 2025Complaint inspection · 1 citation
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to ensure blood pressure medication was not administered in duplicated dose for one of three sampled residents (Resident 1). This failure had the potential for Resident 1 to receive an excessive dosage of the medication which could jeopardize her health and safety.
April 3, 2025Complaint inspection · 1 citation
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide the necessary care and services to ensure residents received care and services with activities of daily living (ADL) when two out of three residents (Resident 1 and Resident 2) waited a long time to be cleaned and changed. This failure had the potential to place two clinically compromised Residents (Resident 1 and Resident 2) ' s health and safety at risk, when the residents ' activities of daily living were not met in timely manner.
January 9, 2025Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to follow its policy and procedure regarding medication error and adverse drug reaction reporting, for one of four sampled residents (Resident 1) when Resident 1 did not receive Pirfenidone (a medication to treat pulmonary fibrosis - a disease that damages the lung tissue, making it difficult to breathe) on December 21, 2024. This failure resulted in Resident 1 not receiving one dose of Pirfenidone and had the potential to adversely affect the health and safety of Resident 1 by causing a decline in lung function (when lung tissues cannot expand enough).
October 17, 2024Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to maintain a sanitary kitchen when: 1. There was a cabinet that stored a juice dispenser, the door to the cabinet had a sticky residue. Inside the cabinet there was a red juice spill. The cabinet under the steam table had food crumbs and trash. There was food residue around the floor sink under the steam table. This had the potential to attract pests and for microorganisms' growth. 2. The industrial mixer was stored with white food residue on the mixer. This had the potential to contaminate food being mixed in the mixer. 3. The ice machine had some brown build-up in the area where ice is formed. This had the potential to contaminate the ice. The facility failures had the potential to attract pests and cause foodborne illness to a population of 59 residents eating facility prepared meals.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement their infection control program to help prevent the spread of COVID-19 (Corona Virus Disease, a highly infectious disease caused by the SARS-CoV-2 virus) when the facility did not have any tracking and documentation of staff COVID-19 vaccination status. This failure had the potential to cause harm to the 95 residents residing within the facility by causing cross contamination of the environment and increasing the risk of exposure and spread of the COVID-19 virus.
- E Keep all essential equipment working safely.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure their equipment was maintained in safe operating condition when: The countertop water dispenser was found leaking and collecting standing water in the drain. This facility's failure to ensure a safe, operating equipment has the potential to increase risk of resident harm and attract pests due to the standing water which can affect the population of 59 residents who receive food from the kitchen.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on the observation, interview and record review, the facility failed to ensure a Significant Change of Status Assessments (SCSA) of the Minimum Data Set (MDS-a computerized assessment instrument) was completed within 14 days for one resident (Resident 36) when Resident 36 had a significant change in the nutrition route from enteral (nutrition delivered directly to the stomach or intestines) to oral (nutrition taken by mouth) after gastric tube (g-tube is a small tube that is placed through the skin into the stomach, used to give food, water, or medicine to people who can't eat by mouth) removal and a changed in the level of eating assistance. This failure resulted in Resident 36's care plan not being updated and revised to reflect his current status, which had the potential to delay the implementation of care and support needs.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, the facility failed to ensure Minimum Data Set (MDS- a computerized assessment instrument) Assessments were completed accurately to reflect the resident's status, care, and services for one of two sampled residents (Resident 68) reviewed for restraints (tools used to keep a patient safe by limiting their movement. They can be things like special belts, mittens, or straps that prevent a person from hurting themselves or others, or from pulling out important medical equipment). This failure had the potential to cause inaccuracy in identifying Resident 68's care and support needs.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on the observation, interview and record review, the facility failed to store all drugs and biological in accordance with currently accepted professional principles and the facility's policies and procedures when one of four medication carts (200's hall medication cart ) reviewed for medication storage found to be unsanitary on October 16, 2024. This failure had the potential increase the risk of infection to a resident's receiving medications with unwanted chemical reactions and decreased efficacy.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on interviews and record reviews, the facility failed to implement its policy and procedure on antibiotic stewardship (a set of practices aimed at ensuring the safe and effective use of antibiotics [medications used to treat infections]) for one of fourteen sampled residents (Resident 47) reviewed for antibiotic used, when the Infection Control Preventionist (ICP) nurse did not accurately assess and collect data to indicate the rationale and common clinical conditions necessary to ensure the appropriate use of antibiotic therapy for Resident 47. This failure had the potential to placed Resident 47 at risk for adverse events, including the development of anti-biotic resistant organisms, from unnecessary or inappropriate antibiotic use.
July 25, 2024Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow their policy and procedure to ensure the removal of medication from the medication cart immediately upon receipt of a physician order to discontinue an order to prevent error in administration of medication for one of four sampled residents (Resident 1). This failure had the potential to place a clinically compromised Resident 1's health and safety at risk when Resident 1 was administered a medication that had already been discontinued.
June 18, 2024Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow policy and procedure to ensure the call lights were answered in a timely manner to provide care and services for two of three residents (Resident 1 and Resident 2). This failure had the potential to place two clinically compromised Residents (Resident 1 and Resident 2) health and safety at risk when residents call lights were not answered promptly to assist with their activities of daily living.
May 16, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure adequate supervision was provided to prevent avoidable accidents when one of four residents (Resident 4) was unsupervised and fell on the floor. This failure contributed to Resident 4 falling and hitting his head and sustaining a subdural hematoma (a collection of blood between the covering of the brain after an injury to head).
December 4, 2023Complaint inspection · 1 citation
- D Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on interview and record review the facility failed to ensure one of three clinically compromised residents (Resident 2) was provided transportation for her medical appointment. This failure had the potential to result in a delay of treatment that could adversely affect and further compromise Resident 2.
September 15, 2023Complaint inspection · 1 citation
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain a comfortable and homelike environment for one of three residents (Resident 1), when Resident 1 ' s overhead light located on the wall, at the head of the bed, had the light shining directly at him. The light setting couldn ' t be adjusted or turned off since the beaded cord was stuck. This failure has the potential to negatively impact Resident 1 ' s sense of well-being and comfort.
August 11, 2023Standard inspection · 12 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure all mobility equipment was safe to be used on residents during transfers from bed to chair, when an electric lift (a mobility tool used to allow a person to be lifted and transferred with minimum physical effort. A weighing scale can be attached to the lift to weigh residents when lifted) used by two Certified Nursing Assistants (CNA 1 and 2) to transfer a resident (Resident 8) had a base that did not securely lock into place, causing the lift to tilt and the digital scale to hit Resident 8 on the forehead. This failure resulted in harm for one of eight sampled residents (Resident 8), when Resident 8 sustained two abrasions (the surface layers of the skin has been broken) on the right side of the forehead.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain professional standards for food service safety when the [NAME] (Cook 2) was not wearing a facial hair restraint while serving food during lunch on August 8, 2023. This failure had the potential to expose 90 medically compromised residents who receive food from the kitchen to foodborne illness due to food contamination.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow the approved menus when: 1. Residents on CCHO (Consistent Carbohydrate diet, diet for diabetic residents, residents who have elevated blood sugar levels) received a larger portion of red roasted potatoes than was indicated on the menu for lunch on August 8, 2023. (1/2 cup was served and the menu indicated ¼ cup of potato) 2. There was no planned vegan (food containing no animal product) menu for one resident (Resident 353) on a vegan diet. 3. Resident 10 on a fortified (extra calories) full liquid diet (fluids and foods that are normally liquid and foods that turn into liquid when they are at room temperature) did not receive the correct lunch on August 8, 2023. [...]
- E Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain kitchen equipment in operating condition when three pieces of equipment (steamer, convection oven, and industrial mixer) were not functioning. These failures led to equipment accumulating dust and grime and providing a source for bacterial growth that could be inadvertently transferred to food and can affect 90 medically compromised residents receiving food from the kitchen.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure call lights (a device that triggers a visual and/or auditory cue when a resident needs assistance) were accessible for use to provide assistance to meet the needs of three Residents 66, 79, and 10 of 33 sampled residents' when: 1. Resident 66 could not reach their call light while lying in bed. 2. Resident 79's call light was found on the floor while Resident 79 was in bed. 3. Resident 10 was provided a call light that is not working properly for her to use. These failures had the potential to affect the health and safety of Residents' 66, 79, and 10 in case of an emergency.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one of eight sampled resident (Resident 505), Physician Orders for Life-Sustaining Treatment (POLST - a mobile medical order form that communicates choice of life sustaining treatment in an emergency situation) was filled out in its entirety in accordance with the facility's policy and procedure. This failure has the potential to imply full treatment without taking Resident 505's wishes or current medical condition into consideration.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to develop a care plan for a resident with an identified medical condition related to peripheral neuropathy (a medical condition that involves the damaged nerves causing pain, numbness, and weakness mostly felt in the hands and feet). This failure had the potential to limit the services and provision of individualized care necessary for one of eight sampled residents (Resident 304).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview, and record review, the facility failed to follow their policy and procedure when the SBAR (Situation, Background, Assessment and Recommendation- a standardized tool used by a facility to make detailed observations and gather relevant information to improve clinical communication about a resident) was not completed for a change of condition for one of eight sampled residents (Resident 8) who sustained an injury following an accident. This failure had the potential to cause negative physical, mental or psychosocial outcome for Resident 8.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide essential services to increase range of motion (measurement of how far you can move a body part) or to prevent further decrease in range of motion for one of three sampled residents (Resident 465). [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain acceptable parameters of nutrition status for one resident (Resident 6), when Resident 6 lost 10 pounds (lbs.) and the Registered Dietitian (RD) was not notified and did not assess (evaluate) Resident 6. This failure had the potential to result in Resident 6 to decline medically and nutrionally.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure safe medication administration to meet the needs of one of seven residents, (Resident 41), when Resident 41 was provided a stool softener (medication for easier passage and less strain) without being assessed for loose stools, as directed by the physician order. This failure had the potential for placing Resident 41 at risk for fluid volume deficit (when fluid output exceeds fluid intake from diarrhea and causing dehydration).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain infection control practices when: 1. One Certified Nursing Assistant 4 (CNA 4) entered a transmission-based precaution room (a separate room that keep residents with certain medical conditions or infections separate from other people while they receive medical care) with contact precautions (require anyone entering the room to wear a gown and gloves) without wearing a gown or gloves for Resident 2. 2. Two Certified Nursing Assistants (CNA 7 and 8) entered a transmission-based precaution room with contact precautions without wearing a gown or gloves for Resident 462. 3. [...]
Fire safety inspections
13 fire safety citations on file: 7 on December 18, 2025, 2 on October 17, 2024, 4 on August 11, 2023.
Every fire safety citation13 citations
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Use approved construction type or materials.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Install corridor and hallway doors that block smoke.
- E Install corridor and hallway doors that block smoke.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Use approved construction type or materials.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | California | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.79 | 4.52 | 3.86 |
| Registered nurses | 0.57 | 0.67 | 0.69 |
| All nursing staff on weekends | 4.53 | 4.09 | 3.42 |
| Nurse aides | 2.44 | ||
| Licensed practical nurses | 1.78 | ||
| Nursing staff turnover (share who left in a year) | 50.3% | 36.7% | 45.8% |
| Registered nurse turnover | 58.8% | 38.1% | 42.9% |
| Administrators who left | 2 |
CMS expects 5.60 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.89 on weekdays and 4.53 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.13 in April to June 2025 to 4.79 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.79 | 0.57 | 4.89 | 4.53 | 0.1% | 0 of 90 | 93 |
| Oct to Dec 2025 | 4.85 | 0.55 | 4.96 | 4.56 | 0.0% | 0 of 92 | 92 |
| Jul to Sep 2025 | 4.96 | 0.55 | 5.05 | 4.73 | 0.0% | 0 of 92 | 93 |
| Apr to Jun 2025 | 5.13 | 0.58 | 5.22 | 4.89 | 0.1% | 0 of 91 | 92 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| California, Jan to Mar 2026 | 4.36 | 0.59 | 4.52 | 3.97 | 2.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for California
| Job | Median | Middle half | Employed |
|---|---|---|---|
| California, all employers | |||
| CNAs (nursing assistants) | $22.90 | $22.04 to $26.35 | 110,060 |
| LPNs and LVNs | $38.34 | $35.98 to $45.06 | 82,850 |
| Registered nurses | $67.44 | $58.87 to $83.25 | 338,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | California | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.9 | 10.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.8 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.4 | 1.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 23.1 | 9.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.8 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 3.4 | 12.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.2 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 19.0 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 2.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.6 | 1.8 |
Owners and operators
Legal business name: AVPA, LLC. CMS links this home to Crystal Solorzano, a group of 9 nursing homes averaging 2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Avpa 1875 LLC | 5% or greater direct ownership interest | Organization | 05/22/2024 | |
| Avpa, LLC | 5% or greater direct ownership interest | Organization | 01/13/2023 | |
| Ditullio, Caroline | 5% or greater direct ownership interest | Individual | 05/22/2024 | |
| Dizon, Monette | 5% or greater direct ownership interest | Individual | 05/22/2024 | |
| Gasmen, Yolanda | 5% or greater direct ownership interest | Individual | 05/22/2024 | |
| Dionisio, Paola | 5% or greater indirect ownership interest | Individual | 20% | 05/22/2024 |
| Dionisio, Paola | Managing control - governing body | Individual | 05/22/2024 | |
| Ditullio, Caroline | Managing control - governing body | Individual | 05/22/2024 | |
| Avpa 1875 LLC | Operational/managerial control | Organization | 05/22/2024 | |
| Renew Health Consulting Services LLC | Operational/managerial control | Organization | 01/13/2023 | |
| Dionisio, Paola | Operational/managerial control | Individual | 05/22/2024 | |
| Ditullio, Caroline | Operational/managerial control | Individual | 05/22/2024 | |
| Hage, Jean | Operational/managerial control | Individual | 11/01/2018 | |
| Mora, Michelle | Operational/managerial control | Individual | 12/01/2025 | |
| Pereda, Victor | Operational/managerial control | Individual | 09/01/2025 | |
| Sharma, Vatsala | Operational/managerial control | Individual | 01/13/2023 | |
| Gateways Rehabilitation Center II LLC | Adp of the SNF | Organization | 01/13/2023 | |
| Renew Health Consulting Services LLC | Adp of the SNF | Organization | 01/13/2023 | |
| Hage, Jean | Adp of the SNF | Individual | 11/01/2018 | |
| Mora, Michelle | Adp of the SNF | Individual | 12/01/2025 | |
| Pereda, Victor | Adp of the SNF | Individual | 09/01/2025 | |
| Sharma, Vatsala | Adp of the SNF | Individual | 01/13/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on December 18, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on December 18, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on December 18, 2025: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on December 18, 2025: "PASARR screening for Mental disorders or Intellectual Disabilities"
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Heritage Gardens Health Care Center Loma Linda, 1.1 mi · 4 of 5 stars · 46 citations
- Loma Linda Post Acute Loma Linda, 1.2 mi · 4 of 5 stars · 28 citations
- Brookside Healthcare Center Redlands, 1.2 mi · 4 of 5 stars · 35 citations
- Totally Kids Rehabilitation Hospital - D/P SNF Loma Linda, 1.6 mi · 5 of 5 stars · 23 citations
- Madison Grove Post Acute Redlands, 1.9 mi · 3 of 5 stars · 42 citations
- Redlands Healthcare Center Redlands, 1.9 mi · 4 of 5 stars · 14 citations
- Redlands Community Hospital D/P SNF Redlands, 1.9 mi · 4 of 5 stars · 9 citations
- The Canyons Post-Acute Colton, 3.4 mi · 2 of 5 stars · 48 citations
California contacts for a concern about a nursing home
These are the official offices in California. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: California Department of Public Health, Center for Health Care Quality, Licensing and Certification Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: California Long-Term Care Ombudsman Program, 1-800-231-4024. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Cal Health Find, where California publishes its own records on licensed homes.
Common questions
- What is Asistencia Villa Healthcare Center's Medicare star rating?
- CMS rates Asistencia Villa Healthcare Center 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Asistencia Villa Healthcare Center get at its last inspection?
- 10 health deficiencies at the standard inspection on December 18, 2025. The California average is 15.6.
- Has Asistencia Villa Healthcare Center been fined?
- CMS lists no fines in the last three years.
- Does Asistencia Villa Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Asistencia Villa Healthcare Center?
- CMS lists 22 owners and managers, and links the home to Crystal Solorzano. Legal business name: AVPA, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.