Chandler Post Acute and Rehabilitation
2121 West Elgin Street, Chandler, AZ 85224 · Maricopa County · (480) 899-6717
120 certified beds, about 106 residents a day · For profit - Corporation · Medicare and Medicaid since 1985
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035101 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 12, 2025, inspectors cited 10 health deficiencies (the Arizona average is 6.4, the national average 9.2).
Of 25 health citations since October 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.75 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
43.7% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
December 12, 2025Standard inspection, Complaint inspection · 10 citations
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, staff interviews, review of facility documents and policy, the facility failed to ensure that a medication was administered following the physician ordered parameters for one resident (#135). The deficient practice resulted in hospitalization due to lowered blood pressure.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on the clinical record review, observations, interviews, facility documentation, and policy, the facility failed to ensure hand hygiene was performed and PPE was appropriately applied for one resident (Resident #9) , and infection control measures were implemented for a resident with a urinary catheter (Resident #71) and during a dressing change (Resident #166). This deficient practice can result in contamination and spread of infection.
- E Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observation, staff interviews, facility documents, and policy, the facility failed to ensure several residents' rooms were equipped with a working communication system to call for staff assistance. The deficient practice could place residents' safety at risk.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#9) and/or the resident representative were informed of the risks and benefits of restraints prior to usage of abdominal binder, waist/seat belt restraint and bilateral mitt restraints. The deficient practice could result in residents and/or resident representatives not being aware of the benefits and risks of restraints. The census was 109.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, record review, interviews, and facility policy, the facility failed to ensure that monitoring and evaluation were conducted for the least restrictive alternatives for the least amount of time and conduct ongoing evaluations of the need for physical restraints for one resident (Resident #9). The deficient practice could result in the resident not able to use a less restrictive alternative. The census was 109.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on clinical record review, staff interviews, and policy and procedure review, the facility failed to ensure a thorough investigation of an allegation of neglect was completed for one resident (#9). The census was 109. The deficient practice could result in incomplete investigations of allegations of abuse.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, staff interview, the Resident Assessment Instrument (RAI) manual, the facility failed to ensure that on residents Minimum Data Set (MDS) assessment regarding restraints was accurate. The deficient practice could result in inaccurate documentation of the resident's medical history and needs. The census was 109.
- D Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that the state mental health authority was notified of a resident's change in mental condition for one resident (#37). The deficient practice could result in residents not receiving the proper level of care to meet their needs. Findings Include:Resident #37 was admitted to the facility on [DATE] with diagnosis that included atherosclerotic heart disease, bipolar disorder, and colostomy status. A Level 1 Pre-admission Screening and Resident Review (PASARR) dated February 25, 2025 was completed with no referral was necessary for PASARR Level 2. Further review of the PASRR revealed that the Bipolar Diagnosis was not included. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteNumber of residents sampled:Number of residents cited: 1Based on observations, record review, staff interviews, review of facility documents, policy, [NAME] Nursing Drug Book, and Medlineplus.gov website, the facility failed to ensure medications for one resident (#14) were administered as ordered by the physician and according to accepted standards of clinical practice. The deficient practice could place residents' safety at risk.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interviews, and the facility's policy and procedures, the facility failed to ensure that food items were properly stored and dated to meet safety standards. The deficient practice could result in loss of nutritive value and increase the risk of foodborne illness.
November 20, 2025Complaint inspection · 3 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to protect a resident's (#10) right to be free from physical abuse from another resident (#8). The deficient practice could result in physical and psychosocial harm.-Regarding Resident #10 (alleged victim): Resident #10 was re-admitted to the facility on [DATE], with diagnoses that included contracture of right and left hands, need for assistance with personal care, personal history of traumatic brain injury, and anoxic brain damage. A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #10 had a brief interview for mental status (BIMS) score of 10, indicating moderate cognition impairment. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to report an allegation of physical abuse of a resident (#10) immediately and within 2 hours to mandated entities. The deficient practice could lead to ongoing abuse of a resident resulting in physical and psychosocial harm.-Regarding Resident #10 (alleged victim): Resident #10 was re-admitted to the facility on [DATE], with diagnoses that included contracture of right and left hands, need for assistance with personal care, personal history of traumatic brain injury, and anoxic brain damage. A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #10 had a brief interview for mental status (BIMS) score of 10, indicating moderate cognition impairment. [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to immediately assess residents (#8 and #10) after an allegation of physical abuse, and failed to investigate the allegation according to facility policy. The deficient practice could result in physical and psychosocial harm of a resident.-Regarding Resident #10 (alleged victim): Resident #10 was re-admitted to the facility on [DATE], with diagnoses that included contracture of right and left hands, need for assistance with personal care, personal history of traumatic brain injury, and anoxic brain damage. A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #10 had a brief interview for mental status (BIMS) score of 10, indicating moderate cognition impairment. [...]
November 17, 2025Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to report an allegation of sexual abuse of one resident (#10) to mandated entities within 2 hours. The deficient practice could result in ongoing abuse, leading to physical and/or psychosocial harm of a resident. Past non-compliance was identified for this citation:These findings represent past non-compliance with this regulatory requirement. There was sufficient evidence the facility corrected the non-compliance as of November 17, 2025 and three were no other occurrences of the same deficient practice. At the time of the survey, the facility was in substantial compliance with this regulatory requirement and, therefore, does not require a plan of correction. [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to investigate an allegation of sexual abuse of one resident (#10). The deficient practice could result in ongoing abuse, leading to physical and/or psychosocial harm of a resident. Past non-compliance was identified for this citation:These findings represent past non-compliance with this regulatory requirement. There was sufficient evidence the facility corrected the non-compliance as of November 17, 2025 and three were no other occurrences of the same deficient practice. At the time of the survey, the facility was in substantial compliance with this regulatory requirement and, therefore, does not require a plan of correction. [...]
November 1, 2024Complaint inspection · 1 citation
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBase on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to monitor and ensure that resident (#34) was administered pain and psychotropic medications as per the orders and medications were left with the resident unsupervised. The deficient practice could result in the pain and anxiety not being managed.
April 2, 2024Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of documentation, photographs, staff interviews, and the facility policy and procedure, the facility failed to provide services in accordance with professional standards of practice for one resident (#1). The deficient practice could result in appropriate services not being identified and provided to residents.
December 7, 2023Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, staff interviews, facility documentation, and policy review, the facility failed to ensure that changes in resident #491 condition will be communicated to the physician. The deficient practice could result in delayed treatment.
October 17, 2023Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, clinical record review, staff interviews, and facility documentation and policy review, the facility failed to ensure infection control standard precautions was implemented by staff during incontinence care. The deficient practice has the potential of contamination among other residents in the facility.
October 20, 2022Standard inspection · 6 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, clinical record review, staff interviews, and policy reviews, the facility failed to ensure one resident (#192) was assessed to determine clinical appropriateness to self-administer medications. The deficient practice could result in medications not being taken as ordered.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, staff interviews, and policy and procedure, the facility failed to implement their policy to ensure one sample resident's (#190) advance directive was implemented. The deficient practice could result in other residents' wishes not being honored.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure the physician was notified of change in vital signs for one resident (#48). The sample size was 2. The deficient practice could result in delayed treatment for residents.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedure, the facility failed to ensure administration of medications met professional standards of quality for one resident (#76). The deficient practice could result in delayed treatment and adverse effects for residents.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wrote-Resident #33 was admitted to the facility on [DATE] with diagnoses that included personal history of traumatic brain injury, schizoaffective disorder (bipolar type) and borderline personality disorder. During initial observation and interview with resident #33 on October 17, 2022 at 9:57 a.m., resident #33 was observed sitting in the wheelchair. The resident inquired about the purpose of the survey and held out an item that appeared to be a sewing needle (two inches long, sharp on one end, and silver in color) and uttered, I have this and I know you like to look at this. One male resident was observed wandering in the hallway. The resident showed a device (threaded in between two rods with beads threaded in) which the needle was being used for and proceeded to thread the needle through his garment. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#24) was evaluated timely after a significant weight loss. The sample size was 3. The deficient practice could result in delayed interventions for residents experiencing weight loss.
Fire safety inspections
1 fire safety citation on file: 1 on October 20, 2022.
Every fire safety citation1 citation
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.75 | 3.98 | 3.86 |
| Registered nurses | 0.79 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.11 | 3.51 | 3.42 |
| Nurse aides | 1.99 | ||
| Licensed practical nurses | 0.97 | ||
| Nursing staff turnover (share who left in a year) | 43.7% | 45.1% | 45.8% |
| Registered nurse turnover | 47.6% | 43.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.75 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.00 on weekdays and 3.11 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.00 in April to June 2025 to 3.75 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.75 | 0.79 | 4.00 | 3.11 | 0.0% | 0 of 90 | 106 |
| Oct to Dec 2025 | 3.92 | 0.67 | 4.14 | 3.36 | 0.0% | 0 of 92 | 106 |
| Jul to Sep 2025 | 3.98 | 0.69 | 4.25 | 3.30 | 0.1% | 0 of 92 | 106 |
| Apr to Jun 2025 | 4.00 | 0.65 | 4.26 | 3.35 | 0.1% | 0 of 91 | 106 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.3 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.5 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.5 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.4 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.0 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.3 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.0 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.1 | 10.4 | 12.0 |
Owners and operators
Legal business name: OCOTILLO HEALTHCARE INC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Jones, Brett | Managing control - governing body | Individual | 11/01/2015 | |
| Port, Barry | Managing control - governing body | Individual | 07/26/2018 | |
| Uy, Marietta | Managing control - governing body | Individual | 05/09/2016 | |
| Peterson, Forrest | Corporate director | Individual | 01/01/2019 | |
| Burnam, Soon | Corporate officer | Individual | 12/15/2014 | |
| Keetch, Chad | Corporate officer | Individual | 03/01/2011 | |
| Monks, Chandler | Corporate officer | Individual | 03/01/2024 | |
| Sato, Ami | Corporate officer | Individual | 09/09/2024 | |
| Jones, Brett | Operational/managerial control | Individual | 11/01/2015 | |
| Uy, Marietta | Operational/managerial control | Individual | 05/09/2016 | |
| Ensign Services Inc | Adp of the SNF | Organization | 11/01/2015 | |
| Jones, Brett | Adp of the SNF | Individual | 06/22/2025 | |
| Uy, Marietta | Adp of the SNF | Individual | 05/09/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on December 12, 2025: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on December 12, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on December 12, 2025: "Ensure each resident receives an accurate assessment."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on December 12, 2025: "Ensure that residents are fully informed and understand their health status, care and treatments."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.11 hours per resident per day, below the Arizona average of 3.51.
Other nursing homes nearby
- Sante of Chandler Chandler, 0.4 mi · 5 of 5 stars · 7 citations
- Archstone Care Center Chandler, 0.4 mi · 5 of 5 stars · 12 citations
- Desert Cove Nursing Center Chandler, 0.6 mi · 2 of 5 stars · 35 citations
- River Park Post Acute Chandler, 3.3 mi · 5 of 5 stars · 11 citations
- Tempe Post Acute Tempe, 5.6 mi · 4 of 5 stars · 8 citations
- Ahwatukee Post Acute Phoenix, 6.4 mi · 3 of 5 stars · 37 citations
- Friendship Village of Tempe Tempe, 6.6 mi · 3 of 5 stars · 21 citations
- Wellsprings of Gilbert Gilbert, 7.5 mi · 5 of 5 stars · 4 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Chandler Post Acute and Rehabilitation's Medicare star rating?
- CMS rates Chandler Post Acute and Rehabilitation 2 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Chandler Post Acute and Rehabilitation get at its last inspection?
- 10 health deficiencies at the standard inspection on December 12, 2025. The Arizona average is 6.4.
- Has Chandler Post Acute and Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Chandler Post Acute and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Chandler Post Acute and Rehabilitation?
- CMS lists 13 owners and managers, and links the home to The Ensign Group. Legal business name: OCOTILLO HEALTHCARE INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.