Home / Connecticut / Vernon
Complete Care at Fox Hill
1253 Hartford Tpke, Vernon, CT 06066 · Capitol County · (860) 875-0771
120 certified beds, about 110 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1967
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075183 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 3, 2026, inspectors cited 11 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 40 health citations since November 2021, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $16,801 in the last three years; the largest was $16,801, and the latest is dated February 29, 2024.
Nurses and nurse aides worked 3.49 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.
37.4% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
311/21
102/24
102/24
104/24
1905/24
103/25
204/25
111/25
1103/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
30D
7E
0F
Potential for minimal harm
0A
2B
0C
March 3, 2026Standard inspection · 11 citations
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observations of dining and interviews, the facility failed to ensure that substitutions made during the noon meal were posted on the daily menu prior to mealtime.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on clinical record review, observation, facility policies and staff interviews for 1 of 4 sampled residents (Resident #53), the facility failed to ensure the resident was assessed for self-administration of medications prior to allowing the resident to self-administer medication independently.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation, review of facility policy and staff interviews for 1 of 4 sampled residents (Resident # 141) reviewed for abuse, the facility failed to report an allegation of verbal abuse yelling to the state agency within 2 hours.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for 1 of 3 residents reviewed for reviewed for Preadmission Screening and Resident Review (PASARR) for (Resident # 85), facility failed to ensure a resident with a newly identified mental health diagnosis was refer to the appropriate state-designated authority for Level II PASARR evaluation and determination per facility policy.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 2 of 3 residents reviewed for PASARR for (Residents # 8 and # 79), the facility failed to ensure a referral for a level 1 and/ or 2 evaluations.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, review of facility policy for 1 of 1 resident (Resident # 119) reviewed for bowel and bladder, the facility failed to ensure a resident's bowel regimen was followed as ordered.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on clinical record review and staff interview for 1 of 3 residents reviewed for nutrition (Resident # 125) review for nutrition, the facility failed to ensure the resident was re-weighed when there was a change in the resident's weight per facility practice.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, clinical record reviews facility policy the facility failed to ensure staff stored clean linen in a sanitary manner, maintained specimen refrigerators with thermometers and temperature monitoring and for 1of 1 resident on contact precautions (Resident # 25), the facility failed to ensure a room of a resident on contact precautions was set up with appropriate equipment.
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on clinical record review and staff interviews for 1 of 2 residents reviewed for environment (Resident #14), the facility failed to ensure a resident's bathroom call bell was functioning properly and failed to implement an appropriate alternative method of calling.
- B Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for residents reviewed for food, the facility failed to provide a palatable lunch.
- B Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record review, policy review and staff interviews, for 3 of 5 residents reviewed for immunizations (Residents #12, # 17, and # 57), the facility failed to ensure the residents' clinical records included documentation that the resident or representative was provided education related to the influenza vaccine.
November 26, 2025Complaint inspection · 1 citation
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for grievances, the facility failed to initiate a grievance timely.
April 29, 2025Complaint inspection · 2 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for three (3) of six (6) residents (Resident #2, #3 and #4) reviewed for oxygen, the facility failed to ensure the residents' care plan included oxygen use per facility policy.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of two (2) residents (Resident #2) reviewed for facility discharge, the facility failed to provide a medically necessary walker for a resident upon discharge.
March 4, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for hospitalizations, the facility failed to ensure the resident, who was admitted with multiple cardiac diagnoses and an internal cardiac defibrillator (a battery powered device that corrects irregular heart rhythms), followed up with cardiology per hospital discharge paperwork and physician's order.
May 22, 2024Standard inspection, Complaint inspection · 19 citations
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, review of the clinical record, review of facility documentation, and interviews for 2 of 5 residents (Resident #27 and 83) reviewed for dining, the facility failed to ensure a dignified dining experience when breakfast was served and utensils were not provided to residents for 35 minutes, and for 3 of 5 residents (Resident #54, 63, and 67) reviewed for dining, the facility failed to ensure a dignified dining as the necessary assistance for residents who were dependent for eating was not provided, and for 1 of 2 residents (Resident #22) reviewed for urinary devices, the facility failed to ensure the urinary device had a privacy cover for dignity.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews, the facility failed to ensure sufficient nurse staffing levels to care for residents' needs.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, facility policy, and interviews, the facility failed to ensure dietary staff were wearing beard restraints, opened food and beverage items in the refrigerator were dated, the kitchen refrigerators were free of employee's personal beverages, and frozen food items were properly sealed.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, facility documentation, facility policy, and interviews, the facility failed to ensure ongoing surveillance of staff/resident COVID-19 testing was maintained, failed to ensure a nurse aide performed hand hygiene after exiting the room of a resident on contact precautions, and failed to ensure the resident-care equipment was sanitized upon leaving the room of a resident on contact precautions.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews the facility failed to ensure 3 of 5 residents (#75, 79, and #88) were provided with education and consented to receive the COVID-19 vaccine and failed to ensure 2 of 5 residents (Resident # 62 and 80) were provided education about the COVID-19 vaccination and consented or refused to receive the COVID-19 vaccine.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #100 and #160) reviewed for notify of change, the facility failed to notify the resident representative of the new physician orders and changes in condition for (Resident #100) and the facility failed to ensure the resident representative was notified of a change in skin condition, new antibiotic/diuretic medication orders, and blood work in a timely manner for (Resident #160).
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 of 4 residents (Resident # 7) reviewed for abuse, the facility failed to ensure the resident was free from abuse.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 4 residents (Resident # 7 and Resident #24) reviewed for abuse, the facility failed to implement their policy when investigating an allegation of abuse and an injury of unknown origin.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 4 residents (Resident # 7, Resident #24, Resident #25) reviewed for abuse, the facility failed to report an allegation of abuse, failed to report an injury of unknown origin, and a fall from a mechanical lift to the state agency in a timely manner.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident # 7) reviewed for abuse, the facility failed to investigate an allegation of abuse in a timely manner and 1 of 3 residents (Resident #100) reviewed for pressure ulcer, the facility failed to conduct an investigation for an injury of unknown origin.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on review of the clinical record, facility documentation review and interviews for 1 of 5 residents (Resident #89) reviewed for Preadmission Screening and Resident Reviews (PASRR), the facility failed to ensure a resident with an intellectual disability had a Level of Care rescreen or PASRR level II, completed timely.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #210) reviewed for respiratory care, the facility failed to ensure a baseline care plan reflected the use of oxygen.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, review of the clinical record, and facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #22) reviewed for accidents, the facility failed to ensure a comprehensive care plan was developed and implemented for a resident who experienced multiple falls.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents and (Resident #14 and Resident #160) reviewed for activities of daily living, the facility failed to provide weekly showers.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #22) reviewed for reviewed for accidents, the facility failed to ensure neurological assessments after falls were completed per facility policy and 1 of 3 resident's reviewed for pressure ulcers, (Resident #100) the facility failed to perform and RN assessment following the discovery of a new bruise.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #95 and #100) reviewed for pressure ulcer, the facility failed ensure the air mattress settings were per the manufacturer recommendations and failed to have a treatment in place for a new facility acquired pressure ulcer.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #210) reviewed for respiratory care, the facility failed to ensure there was a physician order for administration of oxygen and the oxygen tubing and humidifier canister were not labeled and dated when changed.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 1 resident (Resident #212) reviewed for pain management, facility failed to ensure the pain management medication was available to meet residents preference and provided in a timely manner.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #14) reviewed for unnecessary medications, the facility failed to ensure a pharmacy medication review was addressed in a timely manner.
April 26, 2024Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for activities of daily living, the facility failed to ensure showers were documented.
February 29, 2024Complaint inspection · 1 citation
- J Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of one (1)residents reviewed for Cardiopulmonary Resuscitation (CPR), (Resident #1), the facility failed to provide continuous (CPR) once initiated for a resident who was found pulseless and not breathing, and had a full code status (a full code identifies that all resuscitative efforts will be provided) resulting in a finding of Immediate Jeopardy.
February 1, 2024Complaint inspection · 1 citation
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on clinical record reviews, review of facility documentation, review of facility policies and interviews for ten sampled residents (Residents #1, #2, #3, #4, #5, #6, #7, #8. #9, and #10) who received a narcotic medication for pain, the facility failed to prevent the misappropriation of the residents' controlled narcotic medications by a licensed nurse.
November 19, 2021Standard inspection · 3 citations
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review and interviews for one resident (Resident #85) reviewed for advanced directives, the facility failed to ensure the resident was provided an opportunity to formulate advance directive timely.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, facility documentation review, and interviews for dietary review, the facility failed to ensure food preparation areas were maintained in a clean manner and freezers were free of ice build-up.
- D Provide and implement an infection prevention and control program.
Inspectors wroteOn 11/03/21 during document review, the surveyors were not provided with documentation from the facility, to show that the facility's water management committee annual sign off and review of the water management book had been conducted along with documented meetings of the facility Water Management Committee. Based on observations, facility policy review, and interviews for infection control review, the facility failed to ensure staff used Personal Protective Equipment (PPE) in accordance with accepted guidelines for residents on precautions.
Fire safety inspections
26 fire safety citations on file: 5 on May 22, 2024, 16 on November 19, 2021, 5 on July 5, 2019.
Every fire safety citation26 citations
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that testing and maintenance of electrical equipment is performed.
- F Install an approved automatic sprinkler system.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Install corridor and hallway doors that block smoke.
- F Provide a written emergency evacuation plan.
- E Install a fire alarm system that can be heard throughout the facility.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Provide properly protected cooking facilities.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Meet other general requirements that are deficient.
- D Have restrictions on the use of portable space heaters.
- D Ensure proper usage of power strips and extension cords.
- F Establish staff and initial training requirements.
- D Address patient/client population and determine types of services needed.
- D List the names and contact information of those in the facility.
- E Have simulated fire drills held at unexpected times.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 29, 2024 | Fine | $16,801 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.49 | 3.73 | 3.86 |
| Registered nurses | 0.47 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.19 | 3.37 | 3.42 |
| Nurse aides | 1.90 | ||
| Licensed practical nurses | 1.12 | ||
| Nursing staff turnover (share who left in a year) | 37.4% | 37.4% | 45.8% |
| Registered nurse turnover | 57.1% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.62 on weekdays and 3.19 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.44 in April to June 2025 to 3.49 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.49 | 0.47 | 3.62 | 3.19 | 3.8% | 0 of 90 | 110 |
| Oct to Dec 2025 | 3.60 | 0.56 | 3.71 | 3.29 | 0.0% | 0 of 92 | 105 |
| Jul to Sep 2025 | 3.29 | 0.58 | 3.42 | 2.96 | 0.3% | 0 of 92 | 110 |
| Apr to Jun 2025 | 3.44 | 0.65 | 3.55 | 3.17 | 0.6% | 0 of 91 | 111 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Connecticut
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.5 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 30.7 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.8 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.5 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.1 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.9 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT FOX HILL LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Gen Ct Opco Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 11/15/2022 |
| PC Gen Ct Opco Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| PC Gen Ct Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Des Capital LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Jrk Investments LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Klugman, Jacob | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Indirect ownership interest | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Managing control - governing body | Individual | 11/15/2022 | |
| Stein, Shalom | Corporate officer | Individual | 11/15/2022 | |
| Gallagher, James | Operational/managerial control | Individual | 11/15/2022 | |
| Hilliard, Jeff | Operational/managerial control | Individual | 11/15/2022 | |
| Hoch, Robert | Operational/managerial control | Individual | 11/15/2022 | |
| Lagana, Kristin | Operational/managerial control | Individual | 11/15/2022 | |
| Tetreault, Marnie | Operational/managerial control | Individual | 11/15/2022 | |
| Stein, Shalom | Trustee of the SNF | Individual | 11/15/2022 | |
| Des Capital LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Fox Hill Propco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Jrk Investments LLC | Adp of the SNF | Organization | 11/15/2022 | |
| PC Gen Ct Topco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Peace Capital Holdings LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Sms 2021 Trust | Adp of the SNF | Organization | 11/15/2022 | |
| Cary, Donna | Adp of the SNF | Individual | 11/15/2022 | |
| Gallagher, James | Adp of the SNF | Individual | 11/15/2022 | |
| Hilliard, Jeff | Adp of the SNF | Individual | 11/15/2022 | |
| Hoch, Robert | Adp of the SNF | Individual | 11/15/2022 | |
| Klugman, Jacob | Adp of the SNF | Individual | 11/15/2022 | |
| Lagana, Kristin | Adp of the SNF | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Adp of the SNF | Individual | 11/15/2022 | |
| Tetreault, Marnie | Adp of the SNF | Individual | 11/15/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on March 3, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on March 3, 2026: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on March 3, 2026: "Allow residents to self-administer drugs if determined clinically appropriate."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 6 problems in this area, most recently on March 3, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.19 hours per resident per day, below the Connecticut average of 3.37.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Woodlake at Tolland Tolland, 1.3 mi · 3 of 5 stars · 50 citations
- Vernon Rehabilitation and Healthcare Center Vernon, 2.3 mi · 5 of 5 stars · 19 citations
- Evergreen Center for Health & Rehabilitation Stafford Springs, 8.5 mi · 3 of 5 stars · 44 citations
- Manchester Rehabilitation and Healthcare Center Manchester, 8.6 mi · 4 of 5 stars · 25 citations
- Westside Care Center Manchester, 8.9 mi · 2 of 5 stars · 39 citations
- Touchpoints at Manchester Manchester, 8.9 mi · 4 of 5 stars · 31 citations
- Fresh River Healthcare East Windsor, 10 mi · 5 of 5 stars · 24 citations
- Mansfield Center for Nursing and Rehabilitation Storrs Mansfield, 10.5 mi · 2 of 5 stars · 31 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Fox Hill's Medicare star rating?
- CMS rates Complete Care at Fox Hill 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Fox Hill get at its last inspection?
- 11 health deficiencies at the standard inspection on March 3, 2026. The Connecticut average is 13.4.
- Has Complete Care at Fox Hill been fined?
- Yes. CMS lists 1 fine totaling $16,801 in the last three years.
- Does Complete Care at Fox Hill accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Fox Hill?
- CMS lists 31 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT FOX HILL LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.