What is Woodlake at Tolland's Medicare star rating?

CMS rates Woodlake at Tolland 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Woodlake at Tolland get at its last inspection?

11 health deficiencies at the standard inspection on February 13, 2026. The Connecticut average is 13.4.

Has Woodlake at Tolland been fined?

CMS lists no fines in the last three years.

Does Woodlake at Tolland accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Woodlake at Tolland?

CMS lists 3 owners and managers. Legal business name: WAT OPCO LLC.

Woodlake at Tolland: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on February 13, 2026, inspectors cited 11 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

Of 50 health citations since November 2021, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.11 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.72 of those hours.

30.9% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

1811/21

1803/24

104/25

1302/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 50 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

41D

Potential for minimal harm

February 13, 2026Standard inspection, Complaint inspection · 13 citations

D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on clinical record review, facility documentation/policies, and interviews, for one (1) of three (3) residents (Resident #117) reviewed for a change in condition, the facility failed to ensure timely provider notification of a significant change in condition, which resulted in a delay in medical intervention and subsequent transfer to the hospital.
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, clinical record reviews, review of facility documentation, review of facility policy and interviews for one of two sampled residents (Resident #94) reviewed for skin condition (skin tears), the facility failed to ensure Geri-sleeves were implemented to prevent recurrence of skin tears and for one sampled resident (Residents #54) with wandering and exit seeking behaviors, the facility failed to ensure the care plan addressed the resident's exit seeking and wandering behaviors.
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, review of clinical record, review of facility documentation, review of facility policy/procedures and interviews for one sampled resident (Resident #116) observed with medication at the bedside, the facility failed to ensure that medications were not left at the resident's bedside for a resident who is without an order or assessment for self-administration of medication and the nursing supervisor (RN #3) observed sleeping on shift in view of the resident unit.
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observation, review of clinical records, review of facility policy, review of facility documentation, and interviews for one of three sampled residents (Resident #116), reviewed for activities of daily living (ADL), the facility failed to ensure a resident who requested assistance with ADL care received the care in a timely manner.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on review of the clinical record, facility documentation/policies, Emergency Medical Services (EMS) records, and interviews, for one (1) of three (3) residents (Resident #117) reviewed for a change in condition, the facility failed to recognize and respond appropriately to an acute change in condition and failed to ensure staff remained with the resident during a medical emergency until EMS assumed care. Resident #117 was found by EMS in respiratory distress without staff present, with severe hypoxia (dangerously low oxygen levels in the body), and was subsequently hospitalized .
D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, review of the clinical record, review of facility policy and procedures and interviews for one sampled resident (Resident #29) reviewed for limited range of motion, the facility failed to ensure splints were applied according to the wearing schedule as ordered by the physician.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, review of clinical records, review of facility documentation, review of facility policy and procedure, and interviews, for two of eight sampled residents (Residents #54 and Resident #110) reviewed for accidents, the facility failed to ensure an elopement risk assessment was completed per facility policy and facility failed to ensure a resident wearing a wander guard device was functioning and transmitting to alert staff when triggered and for one of three sample residents (Resident #11) reviewed for accidents, the facility failed to ensure the staff follow the resident care plan to prevent a fall.
D

Provide enough food/fluids to maintain a resident's health.

F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on review of the clinical record, review of facility policy/procedures and interviews for 1 of 8 sampled residents (Resident #95) reviewed for nutrition, the facility failed to ensure quarterly nutrition assessments were completed.
D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, review of facility documentation, review of facility policy/procedures and interviews for the facility reviewed for medication storage the facility failed to ensure there was a system of receipt and disposition to accurately ensure reconciliation of controlled substances received into the facility.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observation, facility policy and interviews for 2 of 3 sampled medication rooms and observation of medication administration, the facility failed to store medications appropriately.
D

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on observations, clinical record reviews, facility policy review, and interviews for two of six sampled residents (Resident #8 & #90) reviewed for nutrition, the facility failed to ensure the adaptive equipment (two handled cup) was implemented in accordance with the physician's orders.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on clinical record, review of facility documentation, review of facility policy, and interviews for 3 sample residents (Resident #90, Resident #92, and Resident #94) reviewed for infection surveillance, the facility failed to maintain a system to track a Multi-Drug Resistant Organism (MDRO) infection to the other healthcare provider upon transfer.
D

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 27, 2026

Inspectors wroteBased on review of facility documentation, facility policy/procedure, and interviews for 2 of 3 nurse aides (NA #12 and #13), the facility failed to complete the required annual in-service training. Review of NA#12's personnel file identified that she was hired on 2/9/09 and failed to identify documentation that Abuse Neglect and Exploitation, Resident Rights, Dementia Care, and Infection Control training was completed for 2024. The two trainings able to view for 2024 were Communication and Behavioral Health. Review of NA#13's personnel file identified that she was hired on 11/7/24 and failed to identify documentation that Dementia Care, Behavioral Health, and Communication training was completed for 2025. The training completed for 2025 was Abuse Neglect and Exploitation, Resident Rights, and Infection control. [...]

April 10, 2025Complaint inspection · 1 citation

D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 21, 2025

Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure staff did not move a resident with identified changes in mental status after a witnessed a fall with a head injury.

March 26, 2024Standard inspection, Complaint inspection · 18 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observation, review of facility documentation, and interviews, the facility failed to ensure opened refrigerator items were dated and discarded, per the facility policy, spoiled food products were discarded, frozen food items were covered, and beverage items were stored in a sanitary manner.
D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observations, clinical record review, review of facility documentation, and interviews for one of two sampled residents (Resident #68) reviewed for dignity, the facility failed to ensure that the resident's rights were honored during a meal.
D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation and interviews for 1 sampled resident (Resident #75) reviewed for edema, the facility failed to ensure APRN or physician were notified that weights were not obtained per physician order.
D

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of facility documentation, and interviews, for one sampled resident( Resident #69) reviewed for an allegation of staff to resident abuse, the facility failed to implement policies to protect the resident's from abuse.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 of 2 residents (Resident #75) reviewed for respiratory care, the facility failed to ensure a comprehensive care plan was developed related to the use of respiratory equipment.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 of 1 resident (Resident #47) reviewed for accidents, the facility failed to ensure the neurological assessment was completed per policy after an unwitnessed fall with injury and, and for 1 of 3 residents (Resident #84) reviewed for behaviors, the facility failed to ensure behavior observation and monitoring was provided for a resident that required 1:1 constant supervision.
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on facility documentation, facility policy and interview for 1 resident ( Resident #12) reviewed for bowel protocols, the facility failed to follow its policy to assist a resident in maintaining bowel function.
D

Provide enough food/fluids to maintain a resident's health.

F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observations, clinical record review, review of facility documentation, and interviews for one of three residents (Resident #19) reviewed for choices, the facility failed to ensure that a resident's prescribed diet was followed per the physician's order.
D

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #5, #75) reviewed for respiratory care, the facility failed to ensure respiratory equipment was cleaned, changed, and stored per policy and manufacturer's recommendations (for 189 days).
D

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, and interviews for 1 sampled (Resident #88) reviewed for catheters, the facility failed to ensure there the nursing staff were competent to care for specialized medical equipment.
D

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, facility documentation and facility policy, for one of six residents ( Resident #12 ) reviewed for unnecessary medications, the pharmacy failed to identify a non-crushable medication as a do not crush.
D

Ensure each resident’s drug regimen must be free from unnecessary drugs.

F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, facility documentation and facility policy for one resident (Resident #12) reviewed for blood sugar monitoring, the facility failed to monitor blood sugars according to professional standards of care.
D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observations, clinical record review, review of facility documentation, and interviews for one of five residents (Resident #84) reviewed for unnecessary medications, the facility failed to ensure targeted behaviors were identified and monitored for a resident receiving psychotropic medications.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 1 resident (Resident #88) reviewed for catheters, the facility failed to ensure there the medial equipment was maintained in a sanitary manner and for one sampled resident (Resident #91) reviewed for transmission-based precautions, the facility failed to ensure transmission based precautions were maintained for a resident with a infection; and for 2 sampled residents reviewed for infection control (Resident #311 and Resident #312), the facility failed to ensure shared medical equipment was sanitized between use on residents.
D

Develop and implement policies and procedures for flu and pneumonia vaccinations.

F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 of 5 residents (Resident #74) reviewed for immunization status, the facility failed to provide the pneumococcal immunization.
B

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

F623 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical records, review of facility documentation and interviews for 2 of 2 residents (Resident #28 and 46), reviewed for hospitalization, the facility failed to ensure the State Long-Term Care Ombudsman was notified when the residents were transferred to the hospital.
B

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

F625 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 3 of 3 residents (Resident #24, Resident #28 and Resident #46) reviewed for hospitalization, the facility failed to provide a bed hold notice to the resident or resident representative.
D

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

F661 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 7, 2024

Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 of 2 residents (Resident #161) reviewed for discharge, the facility failed to ensure the final summary of the resident's stay included the resident's skin integrity, including consultation by the wound physician, and the facility failed to ensure the respiratory equipment was delivered to the resident's home prior to discharge.

November 2, 2021Standard inspection · 18 citations

G

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) November 30, 2021

Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of four residents (Resident #42) reviewed for activities of daily living, the facility failed ensure a dependent resident was provided with supervision to prevent an injury, and for one of five residents reviewed for pressure ulcer/injury (Resident #61) the facility failed to ensure provided wound care timely in accordance with physician orders.
F

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on observation, facility documentation review, facility policy review, and staff interviews for facility review of dining, the facility failed to ensure sufficient dining staff to ensure meals were provided within the scheduled times, and the facility failed to steam table food temperatures were maintained and served at holding temperatures, and for one sampled resident (Resident #115) reviewed for unnecessary medications, the facility failed to ensure residents who require insulin injections with meals receive their meals timely.
E

Honor the resident's right to organize and participate in resident/family groups in the facility.

F565 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on facility documentation review and interviews for facility Resident Council review, the facility failed to ensure staff acted upon resident council concerns timely.
E

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, observations, facility documentation review, facility policy review, and interviews for dietary review, the facility failed to ensure food temperatures were maintained at accepted temperatures.
E

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on facility documentation review, facility policy review and staff interviews for one sampled residents (Resident #56) for facility review of dining, the facility failed to ensure snacks were offered, and for facility review of meals, the facility failed to ensure substantial evening snacks were offered when the breakfast meal was more than 14 hours after the evening meal.
D

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two sampled residents (Resident #104 and #223) reviewed for advance directives, the facility failed to ensure the advance directives were completed timely.
D

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and staff interviews for one sampled resident (Resident # 42) reviewed for personal property, the facility failed to ensure reported missing items were included on the facility missing item form, and the facility failed to ensure the missing item form resolution was identified.
D

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, facility documentation review, and interviews for two of three residents (Resident #47 and #72) reviewed for hospitalization, the facility failed to notify the Office of the State Long-Term Care Ombudsman timely when the resident was transferred to the hospital.
D

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on review of the clinical record, facility documentation, and interviews for three of six residents (Residents #5, 6, and 7), reviewed for resident assessments, the facility failed to transmit the residents Minimum Data Set (MDS) assessments in a timely manner.
D

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

F640 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of six residents (Resident #4) reviewed for resident assessments, the facility failed to ensure the Minimum Data Set (MDS) assessment was transmitted timely, and the facility failed to ensure a discharge assessment was completed timely.
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, staff interviews, facilty documentation review and facility policy review for one of four Residents (Resident #38) reviewed for activities of daily living, the facility failed to ensure showers were provided according to resident preference.
D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on review of the clinical record, facility policy review, and staff interviews for one of five residents reviewed for pressure ulcers, the facility failed to ensure a consultant physician recommendation for a resident with a pressure ulcer was acted upon timely.
D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on observations, clinical record review, facility documentation review, and staff interviews for one of two residents (Resident # 95) reviewed for position and mobility, the facility failed to ensure a splint was applied in accordance with physician ' s orders.
D

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record review, facility documentation review, and interviews for one of five residents (Resident #104) reviewed for unnecessary meds, the facility failed to ensure an the pharmacist recommendation was acted upon timely.
D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased review of the clinical record and interviews for one of five residents (Resident #104) reviewed for unnecessary meds, the facility failed to ensure an as needed (prn) antipsychotic medication was limited to 14 days.
D

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on observation, review of facility documentation, facility policy review, and interview, the facility failed to maintain an accurate record of the temperatures for the dishwasher, the freezer and the refrigerator.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on observations, clinical record review, facility documentation review, facility policy review, and interviews for one resident (Resident # 70) reviewed for respiratory care, the facility failed to ensure oxygen tubing were changed timely in accordance with the physician's order, and for facility infection control review, the facility failed to ensure meal trays removed from resident rooms were not placed on top of the clean linen cart.
C

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 14, 2021

Inspectors wroteBased on clinical record reviews, review of facility documentation and interviews for five resident (Resident #42, #95, #98, #99 and #424) records reviewed, the facility failed ensure the clinical records were complete and accurate.

Fire safety inspections

18 fire safety citations on file: 7 on February 13, 2026, 2 on March 26, 2024, 9 on November 2, 2021.

Every fire safety citation18 citations

D
Develop and maintain an Emergency Preparedness Program (EP).

E 4 · February 13, 2026 · Corrected (the home has a date of correction)
D
Address patient/client population and determine types of services needed.

E 7 · February 13, 2026 · Corrected (the home has a date of correction)
D
Include a process for Emergency Preparedness collaboration.

E 9 · February 13, 2026 · Corrected (the home has a date of correction)
D
Develop a communication plan.

E 29 · February 13, 2026 · Corrected (the home has a date of correction)
D
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · February 13, 2026 · Corrected (the home has a date of correction)
D
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · February 13, 2026 · Corrected (the home has a date of correction)
D
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

K 700 · February 13, 2026 · Corrected (the home has a date of correction)
D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · March 26, 2024 · Corrected (the home has a date of correction)
D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

K 741 · March 26, 2024 · Corrected (the home has a date of correction)
F
Develop and maintain an Emergency Preparedness Program (EP).

E 4 · November 2, 2021 · Corrected (the home has a date of correction)
F
Address patient/client population and determine types of services needed.

E 7 · November 2, 2021 · Corrected (the home has a date of correction)
F
List the names and contact information of those in the facility.

E 30 · November 2, 2021 · Corrected (the home has a date of correction)
F
Establish staff and initial training requirements.

E 37 · November 2, 2021 · Corrected (the home has a date of correction)
F
Provide a written emergency evacuation plan.

K 711 · November 2, 2021 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · November 2, 2021 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · November 2, 2021 · Corrected (the home has a date of correction)
D
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · November 2, 2021 · Corrected (the home has a date of correction)
D
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · November 2, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Connecticut	United States
All nursing staff (RN, LPN and aides)	4.11	3.73	3.86
Registered nurses	0.72	0.69	0.69
All nursing staff on weekends	3.68	3.37	3.42
Nurse aides	2.42
Licensed practical nurses	0.97
Nursing staff turnover (share who left in a year)	30.9%	37.4%	45.8%
Registered nurse turnover	36.0%	38.6%	42.9%
Administrators who left	0

CMS expects 4.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.29 on weekdays and 3.68 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.98 in April to June 2025 to 4.11 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.11	0.72	4.29	3.68	3.1%	0 of 90	113
Oct to Dec 2025	3.97	0.77	4.15	3.52	3.4%	0 of 92	117
Jul to Sep 2025	3.98	0.73	4.24	3.35	3.8%	0 of 92	115
Apr to Jun 2025	3.98	0.73	4.25	3.30	5.5%	0 of 91	110
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Connecticut, Jan to Mar 2026	3.66	0.61	3.80	3.31	6.0%	1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Connecticut	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	11.4	17.9	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.6	0.7	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.3	1.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	0.3	3.5	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	2.2	1.5	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	13.4	16.4	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.6	4.0	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	11.9	17.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	27.8	24.3	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	9.1	10.8	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.6	2.1	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.5	1.5	1.8

Owners and operators

Legal business name: WAT OPCO LLC.

Name	Role	Type	Share	Since
Shakow, Rachel	5% or greater direct ownership interest	Individual	91%	07/01/2021
Shakow, Rachel	W-2 managing employee	Individual		07/01/2021
Shakow, Rachel	Corporate director	Individual		07/01/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on February 13, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on February 13, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on February 13, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on February 13, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."

Other nursing homes nearby

Complete Care at Fox Hill
Vernon, 1.3 mi · 2 of 5 stars · 40 citations
Vernon Rehabilitation and Healthcare Center
Vernon, 3.5 mi · 5 of 5 stars · 19 citations
Evergreen Center for Health & Rehabilitation
Stafford Springs, 7.4 mi · 3 of 5 stars · 44 citations
Manchester Rehabilitation and Healthcare Center
Manchester, 10 mi · 4 of 5 stars · 25 citations
Mansfield Center for Nursing and Rehabilitation
Storrs Mansfield, 10 mi · 2 of 5 stars · 31 citations
Westside Care Center
Manchester, 10.2 mi · 2 of 5 stars · 39 citations
Touchpoints at Manchester
Manchester, 10.3 mi · 4 of 5 stars · 31 citations
Fresh River Healthcare
East Windsor, 10.5 mi · 5 of 5 stars · 24 citations

Connecticut contacts for a concern about a nursing home

These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.

Common questions

What is Woodlake at Tolland's Medicare star rating?: CMS rates Woodlake at Tolland 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Woodlake at Tolland get at its last inspection?: 11 health deficiencies at the standard inspection on February 13, 2026. The Connecticut average is 13.4.
Has Woodlake at Tolland been fined?: CMS lists no fines in the last three years.
Does Woodlake at Tolland accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Woodlake at Tolland?: CMS lists 3 owners and managers. Legal business name: WAT OPCO LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.