Home / Ohio / Franklin Furnace
Crystal Care Center of Franklin Furnace
4734 Gallia Pike, Franklin Furnace, OH 45629 · Scioto County · (740) 354-9151
30 certified beds, about 24 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366003 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 30, 2026, inspectors cited 3 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 10 health citations since April 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.70 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.82 of those hours.
53.3% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Hillstone Healthcare, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
April 30, 2026Standard inspection · 3 citations
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on medical record review, interviews and facility policy review, the facility failed to ensure residents were permitted to be served or consume tubular meats (various encased meats that are shaped into a tubular form) whole. This affected one resident (#13) of two residents reviewed for choices. The facility census was 24. Findings Include:Review of the medical record for Resident #13 revealed an initial admission date of 09/23/24 with a readmission date of 02/24/26. Diagnoses included cirrhosis of the liver, hypomagnesemia, pruritus, cyst of pancreas, ventral hernia, COPD, respiratory failure, esophageal varices, ESBL resistance, dysphagia, major depressive disorder, hypothyroidism, rheumatoid arthritis with rheumatoid factor, neuropathy, morbid obesity, heart failure and hepatic encephalopathy. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observation, medical record review, interview and facility policy review, the facility failed to ensure resident representatives were notified of changes in condition. This affected one resident (#25) of 15 sampled residents. The facility census was 24. Findings Include:Review of the medical record for Resident #25 revealed an admission date of 06/07/23. Diagnoses included hypertension, hyperlipidemia, anxiety disorder, history of MRSA, legal blindness, adult failure to thrive, chronic conjunctivitis, osteoarthritis, congestive heart failure, Vitamin D deficiency, adjustment disorder with depressed mood, major depressive disorder, dysphagia, age related nuclear cataract and diabetes mellitus. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, medical record review, interview and facility policy review, the facility failed to ensure comprehensive wound assessments were conducted and failed to monitor burns for worsening skin impairment and signs/symptoms of infection. The facility also failed to ensure physician orders were implemented as ordered. This affected two residents (#25 and #26) of three residents reviewed for wounds and one resident (#27) of five residents reviewed for unecessary medications. The facility census was 24. Findings Include:1. Review of the medical record for Resident #25 revealed an admission date of 06/07/23. [...]
January 5, 2026Complaint inspection · 1 citation
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observations, record review, staff interview, and facility policy review, the facility failed to ensure each resident received food in a form to meet their individual chewing or swallowing needs. This affected three of seven individuals who required food/drinks with altered texture (Residents #14, #15, and #17). The facility census was 28. Findings Include:1. Review of the record for Resident #14 revealed an admission date of 11/17/25, diagnoses including diabetes, hypertension, and chronic obstructive pulmonary disease. A nutrition assessment by the dietician on 11/23/25 stated the resident required a diet of mechanical soft texture with chopped meats. Review of the Minimum Data Set assessment completed 12/18/25 documented a brief interview for mental status (BIMS) score of 13, indicating intact cognition. MDS further documented the resident had no choking or swallowing issues. [...]
March 7, 2024Standard inspection · 3 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on medical record review, staff interviews, and observation, the facility failed to ensure development and implementation of comprehensive resident care plans. This affected three (Residents #3, #12, #129) of 15 residents reviewed for care plans. The facility census was 29.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review, observation, and staff interview the facility failed to ensure care and services were provided to residents with casts to the extremities. This affected one (Resident #129) of one residents with a cast and 13 sampled residents. The facility census was 28.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review, staff interview, and review of the facility policy the facility failed to ensure the physician provided a response to consultant pharmacist recommendations. This affected one (Resident #4) of five residents reviewed for unnecessary medications. The facility census was 28.
April 26, 2022Standard inspection · 3 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, record review and facility policy, the facility failed to ensure physician's orders were in place for wound care treatment for residents. This affected one ( Resident #18) of one residents reviewed for wound care. The facility census was 23. Findings Include: Review of the medical record for Resident #18 revealed an admission date of 06/06/19 with diagnoses including malignant neoplasm of the brain with surgery, open wound to scalp and frontal lobe function deficit following cerebrovascular disease. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #18 had moderate cognitive impairment. Resident #18 required limited assistance of one staff person for activities of daily living. Resident #18 did not have any pressure areas but did require a non surgical dressing with or without topical medication other than to his feet. [...]
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to ensure residents pain medications were available for administration and failed to ensure ordered pain medication was administered as ordered. This affected one resident (#21) out of the two residents reviewed for pain management. The facility census was 23.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interviews the facility failed to provide an appropriate diagnosis for the use of an antipsychotic. This affected one resident (Resident #17) out of five residents reviewed for unnecessary medications. The facility census was 33.
Fire safety inspections
14 fire safety citations on file: 6 on April 30, 2026, 4 on March 7, 2024, 4 on April 26, 2022.
Every fire safety citation14 citations
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Install an approved automatic sprinkler system.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have simulated fire drills held at unexpected times.
- E Have proper medical gas storage and administration areas.
- F Properly install and monitor supervisory attachments on automatic sprinkler systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Have proper medical gas storage and administration areas.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.70 | 3.69 | 3.86 |
| Registered nurses | 0.82 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.36 | 3.28 | 3.42 |
| Nurse aides | 2.11 | ||
| Licensed practical nurses | 0.78 | ||
| Nursing staff turnover (share who left in a year) | 53.3% | 48.7% | 45.8% |
| Registered nurse turnover | 20.0% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.87 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.85 on weekdays and 3.36 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.25 in April to June 2025 to 3.70 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.70 | 0.82 | 3.85 | 3.36 | 0.0% | 0 of 90 | 24 |
| Oct to Dec 2025 | 3.32 | 0.73 | 3.46 | 2.96 | 0.0% | 0 of 92 | 28 |
| Jul to Sep 2025 | 3.28 | 0.63 | 3.37 | 3.04 | 0.0% | 0 of 92 | 28 |
| Apr to Jun 2025 | 3.25 | 0.67 | 3.37 | 2.96 | 0.0% | 0 of 91 | 28 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.8 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.9 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.7 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.2 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 5.2 | 8.8 | 15.4 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for Crystal Care Center of Franklin Furnace's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: MCKENNA HEALTH CARE OF FRANKLIN FURNACE INC. CMS links this home to Hillstone Healthcare, a group of 9 nursing homes averaging 4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bergsten, Paul | Contracted managing employee | Individual | 09/01/2015 | |
| Bergsten, Paul | Corporate director | Individual | 09/01/2015 | |
| Dapore, Matthew | Corporate director | Individual | 09/01/2015 | |
| Bergsten, Paul | Corporate officer | Individual | 09/01/2015 | |
| Dapore, Matthew | Corporate officer | Individual | 09/01/2015 | |
| Wheaton, Anthony | Corporate officer | Individual | 09/01/2014 | |
| Bergsten, Paul | Operational/managerial control | Individual | 09/01/2015 | |
| Dapore, Matthew | Operational/managerial control | Individual | 09/01/2015 | |
| Wheaton, Anthony | Operational/managerial control | Individual | 09/01/2014 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 30, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on April 30, 2026: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on March 7, 2024: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on January 5, 2026: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
Other nursing homes nearby
- Wurtland Nursing and Rehabilitation Wurtland, 6.4 mi · 1 of 5 stars · 24 citations
- Concord Health & Rehab Ctr Wheelersburg, 7.1 mi · 5 of 5 stars · 20 citations
- Best Care Health and Rehabilitation Wheelersburg, 7.6 mi · 2 of 5 stars · 43 citations
- South Shore Nursing and Rehabilitation South Shore, 8.9 mi · 4 of 5 stars · 12 citations
- Bridgeport Health Care Center Portsmouth, 9.8 mi · 5 of 5 stars · 28 citations
- Oakmont Manor Flatwoods, 10 mi · 3 of 5 stars · 6 citations
- River Run Healthcare of Portsmouth Portsmouth, 10.1 mi · 5 of 5 stars · 12 citations
- Portsmouth Health and Rehab Portsmouth, 10.9 mi · 5 of 5 stars · 20 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Crystal Care Center of Franklin Furnace's Medicare star rating?
- CMS rates Crystal Care Center of Franklin Furnace 5 out of 5 stars overall, with 5 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Crystal Care Center of Franklin Furnace get at its last inspection?
- 3 health deficiencies at the standard inspection on April 30, 2026. The Ohio average is 10.5.
- Has Crystal Care Center of Franklin Furnace been fined?
- CMS lists no fines in the last three years.
- Does Crystal Care Center of Franklin Furnace accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Crystal Care Center of Franklin Furnace?
- CMS lists 9 owners and managers, and links the home to Hillstone Healthcare. Legal business name: MCKENNA HEALTH CARE OF FRANKLIN FURNACE INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.