Home / Connecticut / Old Saybrook
Gladeview Health Care Center
60 Boston Post Rd, Old Saybrook, CT 06475 · Lower Ct River Vly County · (860) 388-6696
132 certified beds, about 109 residents a day · For profit - Individual · Medicare and Medicaid since 1987
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075313 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 22, 2024, inspectors cited 14 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 40 health citations since January 2020, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.75 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.
43.4% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
401/20
1512/22
106/24
407/24
1411/24
102/25
111/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
33D
4E
0F
Potential for minimal harm
0A
1B
1C
November 20, 2025Complaint inspection · 1 citation
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for misappropriation of medication, the facility failed to ensure narcotic medications were removed from the medication cart following the resident's discharge which led to the medication going missing from the medication cart.
February 26, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #3) reviewed for transfers, the facility failed to transfer the resident with equipment appropriate for the resident's standing ability.
November 22, 2024Standard inspection, Complaint inspection · 14 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, and facility policy for medication storage and labeling, the facility failed to ensure medication carts were locked when unattended and narcotics were secured properly.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interviews, and review of facility policy, the facility failed to ensure foods were dated when opened and expired food was disposed of timely.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, clinical record review, review of facility documentation, facility policy, and interviews for 1 of 3 sampled residents (Resident #7) reviewed for nebulizer equipment the facility failed to ensure the equipment was not on the floor, the mask was covered and tubing was dated when changed. Additionally, for 1 of 5 residents (Resident #85) observed for medication administration, the facility failed to ensure appropriate hand hygiene was performed during medication administration and for 2 of 4 sampled residents (Resident #7 and Resident #101) reviewed for pressure ulcers, the facility failed to ensure appropriate personal protective equipment (PPE) was donned for a resident on precautions and failed to ensure hand hygiene was performed in accordance with infection control standards (Resident #101). [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, clinical record review, review of facility policy,and interviews for 2 of 4 residents, (Resident #8 and Resident #20) reviewed for dignity, and for 1 of 3 residents, (Resident #105), reviewed for abuse, the facility failed to ensure Residents #8 and #105 were treated in a dignified manner when spoken to and for Resident #20, failed to provide a dignified experience for a resident who could not eat.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 2 of 2 residents (Resident #38 and Resident #95) reviewed for nutrition, the facility failed to notify the provider in a timely manner when there was a change in condition and a significant weight loss.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, staff interview, review of the clinical record, and facility policy for 1 of 3 residents (Resident #91) reviewed for accidents, the facility failed to ensure the Resident Care Plan (RCP) was comprehensive to include a known behavioral issue.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interviews, review of facility documentation and facility policy for 1 of 1 sampled resident (Resident #38) reviewed for a change of condition, the facility failed to ensure the Registered Nurse (RN) completed and documented an assessment and during a review of the Intravenous program, the facility failed to ensure that an RN and not a Licensed Practical Nurse (LPN) assessed and evaluated RNs as being competent to administer IV medications and fluids using IV infusion pumps.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, review of the clinical record, facility policy, and interviews for 3 of 5 residents (Resident #21, Resident #73, and Resident #77) reviewed for Activities of Daily Living (ADL's), the facility failed to provide timely assistance with fingernail care to dependent residents.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, interviews and record review for 2 of 2 residents (Resident #6 and Resident #81), reviewed for positioning, the facility failed to ensure hand rolls were in place for Resident #6 and a lap tray was applied consistently for Resident #81 in accordance with the physician's order.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 2 residents (Resident #95) reviewed for nutrition, the facility failed to identify when a significant weight loss occured and implement nutritional supplements in a timely manner.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interviews, record and policy review for 1 of 3 residents, (Resident #52), reviewed for respiratory care, the facility failed to follow physician's order for oxygen administration.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, review of clinical record, facility documentation, facility policy and interviews for medication administration, the facility to ensure that medication error rate of less than 5%.
- C Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview, review of the clinical record, and facility policy for 3 of 3 Nurse Aides reviewed for sufficient staffing (NA #4, NA #9 and NA #10), the facility failed to complete a yearly performance evaluation.
- B Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on initial tour, observation, and interviews the facility failed to provide a safe, sanitary environment in varies common areas noted throughout the building.
July 11, 2024Complaint inspection · 4 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #4) reviewed for change in condition, the facility failed failed to act on a consultant recommendation timely and failed to ensure the physician was notified timely when a medication was not administered.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on review of the clinical record, and interviews for one (1) of three (3) residents , (Resident #1), reviewed for falls, the facility failed to develop a baseline care plan for a resident identified at risk for falls on admission.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #4) reviewed for change in condition, the facility failed ensure a medication was administered in accordance with the physician order.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents, (Resident #1), reviewed for falls, the facility failed to provide adequate supervision to a resident who was at high risk for falls, resulting in a fall with major injury.
June 17, 2024Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was transferred with a Hoyer lift in accordance with physician orders.
December 30, 2022Standard inspection · 15 citations
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, facility policy review and interviews for 1 sample resident (Resident #67) reviewed for limited range of motion and contractures and history of resistance to care, the facility failed to ensure that licensed and non-licensed staff consistently monitored the resident for potential skin breakdown after ADL care and within accordance to facility practice to ensue the resident did not develop an open wound to the left antecubital elbow with tendon exposure and for 1 of 3 sampled residents (Resident #217) reviewed for hospitalizations, the facility failed to administer medications in accordance with the physician's written order.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record reviews, facility policy and interviews for 1 of 2 units observed during mealtimes, the facility failed to ensure a dignified dining experience for 5 residents (Resident #46, Resident #65, Resident #67, Resident #91, and Resident # 93) by standing and feeding residents during community lunchtime meal.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, facility policy review and interviews for 1 of 2 residents reviewed for Advanced directives (Resident # 24) reviewed for advanced directive, the facility failed to ensure that the resident's Advanced directives were completed in accordance with facility policy.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews for 1 of 2 sampled residents (Resident #63) reviewed for mistreatment, the facility failed to report an allegation of misappropriation to the state agency.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 2 resident (Resident # 73) reviewed for hospitalization and( Resident 111 )who left Against Medical Advice (AMA), the facility failed to ensure the state ombudsperson was notified of a hospital transfer and the resident's discharge to the community.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on clinical record review and interviews for 1 sample resident (Resident #67) reviewed for limited range of motion, the facility failed to schedule a significant change status assessment when the resident experienced a decline in the resident's medical condition.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record reviews, observations, review of facility policy and interviews for 1 of 3 residents (Resident # 26) reviewed for Activities of Daily Living (ADL), the facility failed to ensure develop a comprehensive resident care plan that met the individual needs of a dependent resident oral care and for 1 sampled resident ( Resident # 67 )reviewed for limited range of motion, the facility failed to develop a comprehensive care plan to prevent skin breakdown related to the left elbow contracture.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased clinical record reviews, review of facility policy and interviews for 1 of 2 residents reviewed for Nutrition (Resident # 46), the facility failed to ensure the Resident Care Plan was revised to meet the resident's feeding assistance needs and for 1 of 4 residents (Resident # 105) reviewed for care planning, the facility failed to review and revise the care plan with appropriate interventions for a resident who repeatedly violated the facility nonsmoking policy and also, discovered to have tested positive for an illicit substance and for 1 of 2 sampled residents, (Resident #74) reviewed for advance directive code status, the facility failed to review and revise the care plan to accurately reflect the documented and signed code status preference and for 1 of 2 sampled residents (Resident # 51) who was reviewed for a skin condition, the facility failed to review and revise the care [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 2 residents (Resident #72) reviewed for accidents, the facility failed to complete a post fall risk assessment after an unwitnessed fall with a major injury within accordance to professional standards and facility policy.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident # 105) reviewed for care planning, the facility failed to ensure a resident with limited mobility received appropriate services and assistance to maintain or improve mobility according to physician orders recommended by rehabilitation services and for 1 of 3 sampled residents, (Resident #39) reviewed for activities of daily living, the facility failed to apply a positioning device for a dependent resident with a contracture.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents, (Resident # 32) reviewed for nutrition, the facility failed to address a significant weight discrepancy for a resident identified at nutritional risk.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident # 86) reviewed for respiratory care, the facility failed to ensure respiratory equipment was stored according to infection-controlled practices.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on review of staffing, facility documentation, facility policy and interview, the facility failed to ensure that annual intravenous (IV) competencies and education were completed for licensed staff.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on clinical record review, facility policy, and interviews for one of five sampled residents (Resident #32) reviewed for unnecessary medications, the facility failed to conduct appropriate behavior monitoring and failed to provide an appropriate clinical indication for antipsychotic medication use.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, review of facility documentation and interviews for 1 of 4 resident's (Resident # 26) reviewed for Activities of Daily Living, the facility failed to ensure that the medical record was accurate and complete regarding the resident's dental consultation.
January 21, 2020Standard inspection · 4 citations
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record reviews, review of facility documentation, review of facility policy and staff interviews, for 5 of 5 sampled residents (Residents #14, #21, #53, #54 & #66) reviewed for immunizations, the facility failed to ensure that pneumococcal vaccination history was complete and pneumococcal vaccinations were offered.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on clinical record review, review of facility documentation and interviews for 2 of 6 sampled residents (Residents #14 & #80) reviewed for Pre-admission Screening and Resident Review (PASARR), the facility failed to ensure a referral was made to the state designated authority when a new psychiatric diagnosis was identified.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on a review of the clinical record, review of facility documentation and staff interviews for 1 of 7 sampled residents (Resident #39) reviewed for accidents, the facility failed to accurately complete an elopement/wandering risk assessment and implement a plan of care for a resident who exhibited wandering behaviors.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on review of the clinical record, interviews and review of facility policy for 1 of 3 sampled residents (Resident #79) reviewed for psychotropic medication use, the facility failed to follow physician orders related to orthostatic blood pressures.
Fire safety inspections
25 fire safety citations on file: 15 on November 22, 2024, 5 on December 30, 2022, 5 on January 21, 2020.
Every fire safety citation25 citations
- F Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Provide a written emergency evacuation plan.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Have simulated fire drills held at unexpected times.
- D Meet other general requirements.
- D Provide properly protected cooking facilities.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Meet other general requirements that are deficient.
- D Have restrictions on the use of highly flammable decorations.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Meet requirements for the use of electrical equipment.
- D Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Provide a written emergency evacuation plan.
- D Have simulated fire drills held at unexpected times.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Have simulated fire drills held at unexpected times.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.75 | 3.73 | 3.86 |
| Registered nurses | 0.58 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.32 | 3.37 | 3.42 |
| Nurse aides | 2.32 | ||
| Licensed practical nurses | 0.85 | ||
| Nursing staff turnover (share who left in a year) | 43.4% | 37.4% | 45.8% |
| Registered nurse turnover | 16.7% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.51 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.92 on weekdays and 3.32 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 23.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.77 in April to June 2025 to 3.75 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.75 | 0.58 | 3.92 | 3.32 | 23.1% | 0 of 90 | 109 |
| Oct to Dec 2025 | 3.38 | 0.54 | 3.56 | 2.92 | 17.8% | 0 of 92 | 120 |
| Jul to Sep 2025 | 3.73 | 0.48 | 3.90 | 3.29 | 24.5% | 0 of 92 | 115 |
| Apr to Jun 2025 | 3.77 | 0.45 | 3.92 | 3.40 | 31.5% | 0 of 91 | 115 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.2 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.2 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 21.7 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.9 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.1 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 30.5 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.8 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.5 | 1.8 |
Owners and operators
Legal business name: GLADEVIEW HEALTH CARE CENTER INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sugers, Linda | 5% or greater direct ownership interest | Individual | 100% | 04/09/2001 |
| Lacasse, Stacy | Corporate director | Individual | 04/07/1995 | |
| Sugers, Linda | Corporate director | Individual | 04/09/2001 | |
| Knutsen, Paul | Corporate officer | Individual | 02/23/2009 | |
| Knutsen, Paul | Operational/managerial control | Individual | 10/01/2012 | |
| Knutsen, Paul | Adp of the SNF | Individual | 03/05/2025 | |
| Sugers, Linda | Adp of the SNF | Individual | 12/12/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on February 26, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on November 22, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on November 22, 2024: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on November 22, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.32 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Apple Rehab Saybrook Old Saybrook, 1.2 mi · 3 of 5 stars · 49 citations
- Essex Meadows Health Center Essex, 2.8 mi · 5 of 5 stars · 17 citations
- Bride Brook Rehabilitation & Nursing Center Niantic, 6.2 mi · 5 of 5 stars · 11 citations
- Aaron Manor Nursing & Rehabilitation Chester, 8.4 mi · 2 of 5 stars · 34 citations
- Civita Care Bayview Waterford, 10.3 mi · 1 of 5 stars · 44 citations
- New London Sub-Acute and Nursing Waterford, 12.4 mi · 1 of 5 stars · 82 citations
- Chestelm Health and Rehabilitation Center Moodus, 12.6 mi · 5 of 5 stars · 13 citations
- Greentree Manor Nursing and Rehabilitation Center Waterford, 12.7 mi · 1 of 5 stars · 86 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Gladeview Health Care Center's Medicare star rating?
- CMS rates Gladeview Health Care Center 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Gladeview Health Care Center get at its last inspection?
- 14 health deficiencies at the standard inspection on November 22, 2024. The Connecticut average is 13.4.
- Has Gladeview Health Care Center been fined?
- CMS lists no fines in the last three years.
- Does Gladeview Health Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Gladeview Health Care Center?
- CMS lists 7 owners and managers. Legal business name: GLADEVIEW HEALTH CARE CENTER INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.