Home / Connecticut / Torrington
Havencare at Valerie Manor
1360 Torringford St., Torrington, CT 06790 · Nw Hills County · (860) 489-1008
151 certified beds, about 134 residents a day · For profit - Corporation · Medicare and Medicaid since 1990
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075332 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 21, 2026, inspectors cited 12 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 45 health citations since November 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.50 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.31 of those hours.
48.5% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
511/21
1004/24
201/25
703/25
103/25
105/25
107/25
108/25
110/25
1201/26
303/26
105/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 45 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
31D
9E
1F
Potential for minimal harm
0A
3B
1C
May 26, 2026Complaint inspection · 1 citation
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review, facility documentation review, and staff interviews for one of three residents (Resident #1) reviewed for quality of care, the facility failed to ensure an adequate supply of oxygen was sent with a resident for a Leave of Absence (LOA) from the facility for a medical appointment, and failed to ensure a staff member accompanied a resident with a known cognitive impairment when on LOA to a medical appointment to ensure the oxygen remained at the prescribed liter flow.
March 24, 2026Complaint inspection · 3 citations
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review and interviews for three of four residents (Residents #2, #3 and #4) reviewed for abuse, the facility failed to ensure the residents were free from misappropriation.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review and interviews for three of four residents (Residents #2, #3 and #4) reviewed for abuse, the facility failed to ensure an incident report listed the residents affected, failed to ensure a reportable event was classified correctly, and failed to ensure the State Agency was notified timely after an allegation of misappropriation.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased clinical record review, facility documentation review, facility policy review and interviews for three of four residents (Residents #2, #3 and #4) reviewed for misappropriation, the facility failed to assure adequate controls of narcotic medications leading to controlled substance medications misplacement and loss of medications.
January 21, 2026Standard inspection · 12 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of the clinical record, facility policy, facility documentation, and interviews for 3 of 5 residents (Resident #8, Resident #39, and Resident #48) reviewed for respiratory infections, the facility failed to implement droplet precautions prior to obtaining the results of nasal swabbing, and for 4 residents (Resident #17, Resident #29, and Resident #103, Resident #118) reviewed for transmission based precautions (TBP), the facility failed to ensure staff wore appropriate personal protective equipment (PPE) when entering a room with requiring droplet/contact precautions per posted signage. Additionally, for 2 of 3 residents (Resident #122 and Resident #143) reviewed for pressure ulcers, the facility failed to ensure signage was posted regarding Enhanced Barrier Precautions (Resident #122) and failed to properly store indwelling catheter supplies (Resident #143). [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility policy, facility documentation, and interviews for 2 of 3 residents (Resident #78 and Resident #84) reviewed for dental, the facility failed to develop a dental care plan.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on tour of the Dietary Department, staff interview and facility policy, the facility failed to ensure Dietary Aide (DA) #1's attire was clean and failed to ensure expiration dates were identified on various food items.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, and interviews for 1 of 3 residents (Resident #119) reviewed for edema, the facility failed to follow a physician's order for the application of compression stocking for a resident with edema.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of the clinical record, facility policy and interviews for 1 of 7 residents (Resident #31) reviewed for nutrition, the facility failed to provide supervision during a meal per the physician's order for a resident with dysphagia (swallowing difficulty).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, clinical record review, review of facility documentation, review of facility policy and interviews for 4 of 4 residents (Resident #3, Resident #106, Resident #114 and Resident #119) reviewed for oxygen use, the facility failed to label and date oxygen tubing and failed to appropriately store nebulizer tubing for a resident with chronic obstructive pulmonary disease (COPD) (Resident #114) and pneumonia (Resident #119).
- D Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Inspectors wroteBased on observations, review of the clinical record, facility policy and interviews for 1 of 7 residents (Resident #106) reviewed for nutrition, the facility failed to provide the appropriate consistency meal per the physician's order for a resident with dysphagia (difficulty swallowing).
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for 1 of 7 residents (Resident #106) reviewed for nutrition, the facility failed to provide adaptive equipment at mealtime per the physician's order.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 2 of 6 residents (Resident #126, and Resident #143) reviewed for pneumococcal immunization, the facility failed to ensure that pneumococcal vaccines were administered when Resident #126 consented to receive and failed to offer or obtain a history of receiving the pneumococcal vaccine on admission (Resident #143).
- C Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on review of facility policy, facility documentation, and interview for the Quality Assurance and Performance Improvement (QAPI) and Quality Assessment and Assurance (QAA) programs, the facility failed to implement a QAPI plan related to management of the infection prevention and control program .
- B Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, interviews and facility documentation for 1 of 4 residents (Resident #66) reviewed for environment, the facility failed to ensure Resident #66's room was free from insects, and in good repair.
- B Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews, and facility policy for 1 of 2 (Skyview Medication Room) medication rooms observed for medication storage, the facility failed to ensure that items were not stored under the sink in the medication room.
October 28, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation and facility policy, and interviews for one of three residents (Resident #2) reviewed for abuse, the facility failed to provide adequate supervision to prevent a resident-to-resident incident.
August 19, 2025Complaint inspection · 1 citation
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for four (4) of four (4) residents (Resident #3, Resident #4, Resident #5, and Resident #6) reviewed for medication administration, the facility failed to ensure the clinical records were accurate to reflect when medications were administrated.
July 16, 2025Complaint inspection · 1 citation
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review, facility documentation review, and staff interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure the care plan intervention was implemented timely after a fall with an injury.
May 6, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one resident (Resident #1) reviewed for abuse, the facility failed to ensure the resident was free from abuse by a staff member.
March 17, 2025Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two of three residents (Resident #1 and #2) reviewed for abuse, the facility failed to ensure staff reported an allegation of abuse timely.
March 5, 2025Complaint inspection · 7 citations
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one sampled resident (Resident #3) who sustained an injury of the toes to the right foot, the facility failed to ensure injuries of unknown origin were thoroughly investigated.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one sampled resident reviewed for community discharge (Resident #24), the facility failed to ensure that required discharge information was documented and communicated to Person #10 to ensure a safe and effective discharge.
- D Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Inspectors wroteBased on review of the clinical record, facility documentation, hospital documentation, facility policy, and interviews for one sampled resident (Resident #24) reviewed for admission, the facility failed to accept the resident for a return to the facility after an inadequate discharge plan resulted in hospitalization. This resulted in the resident remaining at the hospital for an extra 8 days until the facility eventually admitted the resident back.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, staff interview and review of facility policy and procedures for one sampled resident (Resident #11) reviewed for pain management, the facility failed to develop a pain management care plan.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on review of the clinical record, facility documentation, and interview with facility staff, the facility failed to ensure for 1 of 2 residents reviewed for discharge (Resident #8), the resident received the correct medications upon discharge to home.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, review of facility documentation and interviews for 1 sampled resident (Resident #16) that required a specialized treatment, the facility failed to provide the treatment.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on review of the clinical records, interviews with facility staff and review of facility documents for one resident (Resident #20), reviewed for reports of pain, the facility failed to evaluate or develop a plan of care to address pain management.
January 2, 2025Complaint inspection · 2 citations
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on clinical record review, facility documentation, and staff interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was free from physical restraints.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, facility documentation, and staff interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure staff reported an alleged mistreatment timely and failed to ensure the State Agency was notified timely after the facility became aware of an allegation.
April 23, 2024Standard inspection, Complaint inspection · 10 citations
- E Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on review of the facility documentation and interviews for Resident Council funds, the facility failed to ensure resident council funds were utilized appropriately.
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on review of the facility documentation, employee files, and interviews for 6 out of 6 (NA #2, NA #6, LPN #5, LPN #6, RN #2, and RN #6) personnel files reviewed, the facility failed to ensure the required references and background checks were completed prior to hire.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interviews for 4 of 6 residents (Resident #7, #16, #20 and #81) reviewed for respiratory care, the facility failed to ensure oxygen tubing was changed and dated, in accordance with the facility policy.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on review of the facility documentation, facility employee handbook, and interviews for 5 of 5 nursing assistant (NA #2, NA #3, NA #4, NA #5, and NA #6) for staffing , the facility failed to ensure the introductory period and the last annual performance reviews were conducted.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for 1 sampled resident (Resident #63) reviewed for insulin administration, the facility failed to notify the APRN/MD and responsible party of a blood glucose reading exceeding the ordered parameters; and for 1 of 2 residents (Resident #114) reviewed for medications, the facility failed to ensure the physician was notified of refusal of medication.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for the only sampled resident (Resident #63) reviewed for dialysis, the facility failed to complete vital sign monitoring in accordance with the physician's order and for 1 of 1 resident (Resident #94), reviewed for abuse, the facility failed to ensure neurological monitoring was conducted in accordance with the facility policy.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #36) reviewed for pressure ulcers, the facility failed to ensure the air mattress was utilized per manufacturer recommendations.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, clinical record review, review of facility documentation, facility and interviews for 1 of 8 residents reviewed for nutrition (Resident #60), the facility failed to ensure weight monitoring was completed and reviewed per physician's order and facility policy for a resident with a history of weight loss.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interviews for 1 of 6 residents (Resident #7) reviewed for accidents, the facility failed to ensure medications were stored appropriately.
- D Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations, review of facility documentation, and interviews for 1 of 6 nursing units, the facility failed to ensure residents were provided palatable and presentable meals.
November 2, 2021Standard inspection · 5 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, review of facility documentation and interviews for one of three sampled residents (Resident #506) who required staff assistance when ambulating and was at risk for falls, the facility failed to ensure an alarm was functioning to alert the staff when the resident stood up from the chair.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on clinical record reviews, review of facility documentation, facility policy and interviews for two of three sampled residents (Residents #501 and #504) who were dependent on staff for personal hygiene and were always incontinent of bowel, the facility failed to implement the bowel evacuation protocol when the residents were noted to be constipated.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility policy and interviews for one of two sampled residents (Resident #500) who was reviewed for a death in the facility, the facility failed to ensure the resident's Responsibly Party was notified when the resident exhibited a change of condition.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for one resident (Resident #117) reviewed for tube feeding, the facility failed to ensure the resident's tube feeding was administered in accordance to practice and the plan of care.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on clinical record review, facility documentation and interview with facility staff for 13 residents reviewed for hospitalization transfer/ discharge for (Residents # 8, #33, # 442, #443, #444, # 445 #446, #447, #448, #449, #450, #451, and #452), the facility failed to provide notification of the resident's hospital transfer/discharge to the state Regional Ombudsman.
Fire safety inspections
16 fire safety citations on file: 3 on January 21, 2026, 8 on April 23, 2024, 5 on November 2, 2021.
Every fire safety citation16 citations
- E Have exits that are accessible at all times.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install corridor and hallway doors that block smoke.
- E Have exits that are accessible at all times.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Have restrictions on the use of highly flammable decorations.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have generator or other power source capable of supplying service within 10 seconds.
- E Install a fire alarm system that can be heard throughout the facility.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
- E Have simulated fire drills held at unexpected times.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.50 | 3.73 | 3.86 |
| Registered nurses | 0.31 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.21 | 3.37 | 3.42 |
| Nurse aides | 2.22 | ||
| Licensed practical nurses | 0.98 | ||
| Nursing staff turnover (share who left in a year) | 48.5% | 37.4% | 45.8% |
| Registered nurse turnover | 68.4% | 38.6% | 42.9% |
| Administrators who left | 3 |
CMS expects 3.77 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.62 on weekdays and 3.21 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.26 in April to June 2025 to 3.50 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.50 | 0.31 | 3.62 | 3.21 | 6.3% | 0 of 90 | 134 |
| Oct to Dec 2025 | 3.33 | 0.28 | 3.43 | 3.08 | 10.0% | 0 of 92 | 138 |
| Jul to Sep 2025 | 3.31 | 0.35 | 3.45 | 2.96 | 11.9% | 0 of 92 | 138 |
| Apr to Jun 2025 | 3.26 | 0.42 | 3.40 | 2.91 | 10.0% | 0 of 91 | 140 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.1 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.6 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.4 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.2 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.0 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: VALERIE OPCO LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Valerie Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 05/15/2025 |
| Jek Irrv Tr II | 5% or greater indirect ownership interest | Organization | 05/15/2025 | |
| Nmj Irrv Tr II | 5% or greater indirect ownership interest | Organization | 05/15/2025 | |
| Yds Holdco LLC | 5% or greater indirect ownership interest | Organization | 05/15/2025 | |
| Yds Tr | 5% or greater indirect ownership interest | Organization | 05/15/2025 | |
| Jakobovits, Nathan | Indirect ownership interest | Individual | 05/15/2025 | |
| Kagan, Jeffrey | Indirect ownership interest | Individual | 05/15/2025 | |
| Shapiro, Yitzchok | Indirect ownership interest | Individual | 05/15/2025 | |
| Jakobovits, Nathan | Managing control - governing body | Individual | 05/15/2025 | |
| Kagan, Jeffrey | Managing control - governing body | Individual | 05/15/2025 | |
| Shapiro, Yitzchok | Managing control - governing body | Individual | 05/15/2025 | |
| Shapiro, Yitzchok | Corporate director | Individual | 05/15/2025 | |
| Shapiro, Yitzchok | Corporate officer | Individual | 05/15/2025 | |
| Havencare Management LLC | Operational/managerial control | Organization | 05/15/2025 | |
| Cohen, Jesse | Operational/managerial control | Individual | 05/15/2025 | |
| Jakobovits, Nathan | Operational/managerial control | Individual | 05/15/2025 | |
| Kagan, Jeffrey | Operational/managerial control | Individual | 05/15/2025 | |
| Vivo, Melissa | Operational/managerial control | Individual | 05/15/2025 | |
| Jek Holdings LLC | Adp of the SNF | Organization | 05/15/2025 | |
| Nmj Holdings LLC | Adp of the SNF | Organization | 05/15/2025 | |
| Ziii Torringford Street Real Property, LLC | Adp of the SNF | Organization | 06/10/2025 | |
| Cohen, Jesse | Adp of the SNF | Individual | 06/05/2025 | |
| Vivo, Melissa | Adp of the SNF | Individual | 05/23/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on January 21, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 9 problems in this area, most recently on March 24, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on January 21, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on May 26, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.21 hours per resident per day, below the Connecticut average of 3.37.
- How long has the current administrator been here?CMS counts 3 administrators who left in the period it measured.
Other nursing homes nearby
- Torrington Center for Nursing & Rehabilitation LLC Torrington, 1.9 mi · 4 of 5 stars · 40 citations
- Wolcott Hall Nursing Center, Inc Torrington, 2.8 mi · 2 of 5 stars · 33 citations
- Havencare at Litchfield Woods Torrington, 3.5 mi · 1 of 5 stars · 66 citations
- Cherry Brook Health Care Center Canton, 8.2 mi · 2 of 5 stars · 30 citations
- Cook Willow Health & Rehabilitation Center, Inc. Plymouth, 11.1 mi · 5 of 5 stars · 23 citations
- Avon Health Center Avon, 11.8 mi · 2 of 5 stars · 31 citations
- Apple Rehab Avon Avon, 11.8 mi · 3 of 5 stars · 47 citations
- Ingraham Manor Rehab and Nursing Bristol, 12.4 mi · 2 of 5 stars · 17 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Havencare at Valerie Manor's Medicare star rating?
- CMS rates Havencare at Valerie Manor 2 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Havencare at Valerie Manor get at its last inspection?
- 12 health deficiencies at the standard inspection on January 21, 2026. The Connecticut average is 13.4.
- Has Havencare at Valerie Manor been fined?
- CMS lists no fines in the last three years.
- Does Havencare at Valerie Manor accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Havencare at Valerie Manor?
- CMS lists 23 owners and managers. Legal business name: VALERIE OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.