What is La Canada Care Center's Medicare star rating?

CMS rates La Canada Care Center 2 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did La Canada Care Center get at its last inspection?

3 health deficiencies at the standard inspection on April 24, 2026. The Arizona average is 6.4.

Does La Canada Care Center accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns La Canada Care Center?

CMS lists 16 owners and managers, and links the home to The Ensign Group. Legal business name: TORTOLITA HEALTHCARE, INC..

La Canada Care Center: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on April 24, 2026, inspectors cited 3 health deficiencies (the Arizona average is 6.4, the national average 9.2).

Of 15 health citations since October 2022, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,278 in the last three years; the largest was $8,278, and the latest is dated January 21, 2026.

Nurses and nurse aides worked 3.26 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.41 of those hours.

47.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

610/22

202/24

201/26

203/26

304/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

April 24, 2026Standard inspection · 3 citations

F

Post nurse staffing information every day.

F732 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 1, 2026

Inspectors wroteNOT REVIEWED BY 22 Based on facility documentation, staff interviews, and policy review, the facility failed to ensure that daily staff posting information was accurate for total numbers of direct care staff, actual hours worked by direct care staff, and actual staffing totals worked by licensed and unlicensed direct care nursing staff for 9 out of 9 days reviewed. The census was 92. The deficient practice could result in residents, visitors, and facility staff not being informed of accurate and current staffing information.
D

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2026

Inspectors wroteBased on record review, staff interviews, review of facility documents, and review of policies, the facility failed to protect the resident right to be free from chemical restraints by not administering pain medication in accordance with the physician's order for one resident (#1). The deficient practice could result in medications being administered without following the physician's order and could place the resident's health at risk for illnesses.
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2026

Inspectors wroteBased on record review, staff interviews, review of facility documents, and review of policies, the facility failed to ensure that a blood pressure medication order was followed in compliance with a physician order according to accepted standards of clinical practice for one resident (#44). The deficient practice could result in medications being administered without following the physician's order and could place the resident's health at risk for illnesses.

March 5, 2026Complaint inspection · 2 citations

E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 30, 2026

Inspectors wroteBased on observations, interviews, and policy review, the facility failed to provide housekeeping services necessary to maintain a clean and homelike environment for residents in three of four resident rooms and hallways. This deficient practice can increase the risk of infection, and not provide the residents with a safe and clean environment. Findings Include:A complaint received on the online complaint portal system, dated January 2, 2026, revealed that the facility did not seem to have enough staff to keep the facility clean, and that the overall cleanliness of the facility is not good. Additionally, the complainant revealed that staff would not clean up the floor after her meal tray spilled. On March 3, 2026, at approximately 8:42 a.m., an observation of room [ROOM NUMBER] was conducted while both residents in Beds A and B were present. [...]
D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 30, 2026

Inspectors wroteBased on observations, interviews and facility policy, the facility failed to protect the rights of one of 13 sampled resident's (#600) to be free from abuse by another resident (#525). The deficient practice could result in residents being abused by other residents or staff.

January 21, 2026Complaint inspection · 2 citations

G

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 2, 2026

Inspectors wroteBased on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure medications administered to 1 of 3 sampled residents (#20) had physician orders. The census was 101. The deficient practice resulted in resident hospitalization due to a change in resident's condition.
G

Ensure that residents are free from significant medication errors.

F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 6, 2026

Inspectors wroteBased on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure 1 of 3 sampled residents (#20) was free from a significant medication error. The deficient practice could result in harm to the resident.

February 2, 2024Standard inspection · 2 citations

D

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 22, 2024

Inspectors wroteBased on observation, clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure that oxygen was administered per physician orders for one resident (#12). The sample size was 20.
D

Post nurse staffing information every day.

F732 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 22, 2024

Inspectors wroteBased on review of facility documentation and staff interview, the facility failed to ensure that nurse staffing information was posted on a daily basis that included the actual hours worked by licensed and unlicensed nursing staff and the resident census.

October 14, 2022Standard inspection · 6 citations

E

PASARR screening for Mental disorders or Intellectual Disabilities

F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on clinical record reviews, staff interviews, and review of policy, the facility failed to ensure that Preadmission Screening and Resident Reviews (PASRR) were completed as required for 3 residents (#57, #34, and #41). The sample size was 3. The deficient practice increases the risk for residents being inappropriately placed into nursing facilities and/or not receiving the services they need.
E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on review of facility logs and staff interview, the facility failed to provide evidence that temperatures for the reach-in refrigerator was consistently monitored. The deficient practice could result in foodborne illness.
D

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on clinical record review, staff interviews, and facility documentation, the facility failed to ensure one resident (#397) signed and was issued a written Notice of Medicare Non-Coverage (NOMNC) when there was an ending of Medicare services. The sample size was 3. The deficient practice could result in residents not being informed of their potential liability for payment.
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on observations, resident and staff interviews, clinical record review, review of facility documentation and policy and procedure, the facility failed to ensure that one resident (#191) who was unable to carry out activities of daily living (ADLs) received services to maintain good grooming. The sample size was 10. The deficient practice may result in residents with poor personal hygiene.
D

Provide enough food/fluids to maintain a resident's health.

F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on clinical record review, observation, staff interviews, and policy review, the facility failed to provide care and services to maintain acceptable parameters of nutritional status for one resident (#24). The sample size was 4. The deficient practice could result in residents being at risk for potential nutritional decline.
B

Post nurse staffing information every day.

F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2022

Inspectors wroteBased on observations, staff interviews, facility documentation and policy review, the facility failed to ensure the posted daily nurse staffing information was accurate. The deficient practice resulted in information not being readily available to residents and visitors.

Fire safety inspections

10 fire safety citations on file: 3 on February 2, 2024, 7 on October 14, 2022.

Every fire safety citation10 citations

E
Ensure proper usage of power strips and extension cords.

K 920 · February 2, 2024 · Corrected (the home has a date of correction)
D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · February 2, 2024 · Corrected (the home has a date of correction)
D
Install corridor and hallway doors that block smoke.

K 363 · February 2, 2024 · Corrected (the home has a date of correction)
E
Develop and maintain an Emergency Preparedness Program (EP).

E 4 · October 14, 2022 · Corrected (the home has a date of correction)
E
Conduct testing and exercise requirements.

E 39 · October 14, 2022 · Corrected (the home has a date of correction)
E
Have simulated fire drills held at unexpected times.

K 712 · October 14, 2022 · Corrected (the home has a date of correction)
D
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · October 14, 2022 · Corrected (the home has a date of correction)
D
Install corridor and hallway doors that block smoke.

K 363 · October 14, 2022 · Corrected (the home has a date of correction)
D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · October 14, 2022 · Corrected (the home has a date of correction)
D
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · October 14, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
January 21, 2026	Fine	$8,278

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Arizona	United States
All nursing staff (RN, LPN and aides)	3.26	3.98	3.86
Registered nurses	0.41	0.70	0.69
All nursing staff on weekends	2.83	3.51	3.42
Nurse aides	2.04
Licensed practical nurses	0.81
Nursing staff turnover (share who left in a year)	47.0%	45.1%	45.8%
Registered nurse turnover	33.3%	43.6%	42.9%
Administrators who left	0

CMS expects 3.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.43 on weekdays and 2.83 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 10.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.26 in April to June 2025 to 3.26 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.26	0.41	3.43	2.83	10.6%	0 of 90	98
Oct to Dec 2025	3.12	0.33	3.29	2.69	6.0%	0 of 92	99
Jul to Sep 2025	3.28	0.35	3.48	2.76	3.5%	0 of 92	99
Apr to Jun 2025	3.26	0.36	3.46	2.75	0.0%	0 of 91	94
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Arizona, Jan to Mar 2026	3.87	0.63	4.05	3.43	3.3%	0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Arizona

Job	Median	Middle half	Employed
Arizona, all employers
CNAs (nursing assistants)	$21.53	$18.43 to $22.42	20,320
LPNs and LVNs	$37.05	$32.10 to $39.36	6,530
Registered nurses	$47.84	$39.33 to $52.20	73,150
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Arizona	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	13.3	10.7	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.1	0.8	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.0	1.2	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	0.5	2.1	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.2	1.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	23.5	12.8	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.1	4.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	10.0	10.7	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	28.6	23.7	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	8.2	10.4	12.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for La Canada Care Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (62.1% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

62.1% this home

Better than the national rate

US median of homes 51.5% · Arizona: 74 better, 1 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 187 eligible stays.

Potentially preventable readmissions

11.6% this home

No different from the national rate

US median of homes 10.7% · Arizona: 4 better, 1 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 220 eligible stays.

Infections that led to a hospital stay

6.6% this home

No different from the national rate

US median of homes 7.1% · Arizona: 6 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 119 eligible stays.

Self-care and mobility at discharge

70.9% this home

Median of homes: Arizona69.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 86 residents counted.

Falls with major injury

0.0% this home

Median of homes: Arizona0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 142 residents counted.

New or worsened pressure ulcers

1.4% this home

Median of homes: Arizona0.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 142 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Arizona95.1% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 11 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: TORTOLITA HEALTHCARE, INC.. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.

Name	Role	Type	Since
Eagar, Robert	Managing control - governing body	Individual	07/01/2015
Jatoi, Mansoor	Managing control - governing body	Individual	04/01/2020
Peterson, Forrest	Corporate director	Individual	01/01/2019
Burnam, Soon	Corporate officer	Individual	03/25/2015
Jones, Christine	Corporate officer	Individual	03/26/2019
Keetch, Chad	Corporate officer	Individual	03/01/2011
Sato, Ami	Corporate officer	Individual	09/09/2024
Invaserv LLC	Operational/managerial control	Organization	07/01/2015
Nursa Inc	Operational/managerial control	Organization	07/01/2015
Eagar, Robert	Operational/managerial control	Individual	07/01/2015
Jatoi, Mansoor	Operational/managerial control	Individual	04/01/2020
Port, Barry	Individual is an owner, partner or trustee of any ADP of the SNF	Individual	06/23/2025
Ensign Services Inc	Adp of the SNF	Organization	07/01/2015
La Canada Associates (lca), LLC	Adp of the SNF	Organization	07/01/2015
Eagar, Robert	Adp of the SNF	Individual	06/26/2025
Jatoi, Mansoor	Adp of the SNF	Individual	06/23/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on January 21, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
How many nurses and aides work each shift, nights and weekends included?Inspectors cited 3 problems in this area, most recently on April 24, 2026: "Post nurse staffing information every day."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on April 24, 2026: "Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function."
When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on April 24, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the Arizona average of 3.51.

Other nursing homes nearby

Mountain View Care Center
Tucson, 0.6 mi · 4 of 5 stars · 22 citations
Casas Adobes Post Acute Rehab Center
Tucson, 2 mi · 3 of 5 stars · 19 citations
Life Care Center of Tucson
Tucson, 2.2 mi · 2 of 5 stars · 30 citations
Brookdale Santa Catalina
Tucson, 4.1 mi · 3 of 5 stars · 31 citations
Skilled Nursing Unit at Oro Valley Hospital
Oro Valley, 5.7 mi · 5 of 5 stars · 9 citations
Splendido at Rancho Vistoso
Tucson, 6.7 mi · 2 of 5 stars · 16 citations
Catalina Post Acute and Rehabilitation
Tucson, 7.3 mi · 4 of 5 stars · 23 citations
Park Avenue Health and Rehabilitation Center
Tucson, 7.6 mi · 4 of 5 stars · 23 citations

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.

Common questions

What is La Canada Care Center's Medicare star rating?: CMS rates La Canada Care Center 2 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did La Canada Care Center get at its last inspection?: 3 health deficiencies at the standard inspection on April 24, 2026. The Arizona average is 6.4.
Has La Canada Care Center been fined?: Yes. CMS lists 1 fine totaling $8,278 in the last three years.
Does La Canada Care Center accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns La Canada Care Center?: CMS lists 16 owners and managers, and links the home to The Ensign Group. Legal business name: TORTOLITA HEALTHCARE, INC..

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.