What is Our Lady of Perpetual Help's Medicare star rating?

CMS rates Our Lady of Perpetual Help 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Our Lady of Perpetual Help get at its last inspection?

3 health deficiencies at the standard inspection on June 12, 2025. The Virginia average is 14.3.

Has Our Lady of Perpetual Help been fined?

CMS lists no fines in the last three years.

Does Our Lady of Perpetual Help accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Our Lady of Perpetual Help?

CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.

Our Lady of Perpetual Help: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on June 12, 2025, inspectors cited 3 health deficiencies (the Virginia average is 14.3, the national average 9.2).

None of its 17 health citations since October 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.15 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.80 of those hours.

32.1% of nursing staff left within the year CMS measured (Virginia average 48.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

410/19

1010/21

306/25

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

11D

Potential for minimal harm

June 12, 2025Standard inspection · 3 citations

D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · deficient, provider has July 31, 2025

Inspectors wroteBased on observation and staff interview, the facility's staff failed to maintain dignity during mealtime for 1 of 15 residents (Resident #13), in the survey sample.
D

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

F577 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · deficient, provider has July 31, 2025

Inspectors wroteBased on observations, resident interviews, and staff interviews, the facility staff failed to post the most recent survey results in a place readily accessible to resi-dents, family members, and legal representatives of residents.
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · deficient, provider has July 31, 2025

Inspectors wroteBased on observation, staff interview, clinical record review, and review of facility documents, the facility's staff failed to ensure professional standards of quality for were followed for 1 of 15 residents (Resident #5), in the survey sample.

October 14, 2021Standard inspection · 10 citations

F

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

F838 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on observation, staff interview and the facility document review, the facility staff failed to document an ongoing facility wide risk assessment to include their current population of two (2) COVID-19 residents.
E

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on clinical record reviews, staff interviews, facility documentation, and review of the facility's policy; the facility staff failed to review and revise the person-centered care plan as each resident's condition changed for two of 19 residents (Resident #20 and #6) in the survey sample.
E

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on observations, clinical record review, staff interviews and facility document review the facility staff failed to apply bilateral hand rolls for 8 days for 1 of 19 residents in the survey sample with severe hand contractures, Resident #11.
E

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on clinical record review, staff interviews, and review of facility documents, the facility staff failed to ensure at least once a month a Licensed Pharmacist conduct a monthly Medication Regimen Review (MMR) for 5 of 19 residents (Resident #20, 13, 4, 6, and 2), in the survey sample.
E

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on clinical record reviews, staff interviews and facility documentation, the facility staff failed to do a Gradual Dose Reduction (GDR) for 1 out of 19 residents, Resident #6 in the survey sample who was receiving a PRN (as needed) psychotropic medication (Xanax).
E

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on observations, clinical record review, staff interviews and facility document review the facility staff failed to ensure an accurate medical record for 1 of 19 residents in the survey sample to include applying and removing bilateral hand rolls for 8 days with severe hand contractures, Resident #11.
D

Assure that each resident’s assessment is updated at least once every 3 months.

F638 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on clinical record review and staff interviews, the facility's staff failed to complete a quarterly Minimum Data Set (MDS) assessment at least every 92 days for one of 19 residents (Resident 5), in the survey sample.
D

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

F640 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on clinical record review and staff interviews, the facility staff failed to complete the required discharge Minimum Data Set (MDS) assessment within the required timeframe after a death in the facility for 1of 19 residents (Resident #9), in the survey sample.
D

Provide appropriate foot care.

F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on observation, staff interviews and clinical record review the facility staff failed to ensure 1 of 19 residents (Resident #18) in the survey sample who were unable to carry out activities of daily living (ADL) receives the necessary services to maintain toenail care.
D

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2021

Inspectors wroteBased on observations, clinical record reviews, and staff interviews; the facility staff failed to administer oxygen (O2) as ordered for one of 19 residents (Resident #20) in the survey sample.

October 2, 2019Standard inspection · 4 citations

D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on staff interview, facility document review, clinical record review and complaint investigation, the facility staff failed to prevent abuse for one of 13 residents in the survey sample; Resident #28 was physically and verbally abused by a staff member.
D

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on staff interview, facility document review, clinical record review and complaint investigation, the facility staff failed to implement the abuse policy for one of 13 residents in the survey sample, Resident #28.
D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on staff interview, facility document review, clinical record review and complaint investigation, the facility staff failed to report an allegation of abuse to the administrator and the state agency in a timely manner for one of 13 residents in the survey sample, Resident #28.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on a medication pass and pour observation, staff interview and clinical record review, the facility staff administer medication per the physician's order for one of 13 residents in the survey sample (Resident #10).

Fire safety inspections

6 fire safety citations on file: 1 on June 12, 2025, 3 on October 14, 2021, 2 on October 2, 2019.

Every fire safety citation6 citations

D
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · June 12, 2025 · no revisit needed
F
Conduct risk assessment and an All-Hazards approach.

E 6 · October 14, 2021 · Corrected (the home has a date of correction)
D
Meet other general requirements that are deficient.

K 300 · October 14, 2021 · Corrected (the home has a date of correction)
D
Have proper power supply for life support equipment.

K 915 · October 14, 2021 · Corrected (the home has a date of correction)
F
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

K 362 · October 2, 2019 · Corrected (the home has a date of correction)
D
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · October 2, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Virginia	United States
All nursing staff (RN, LPN and aides)	4.15	3.76	3.86
Registered nurses	0.80	0.69	0.69
All nursing staff on weekends	3.88	3.29	3.42
Nurse aides	2.56
Licensed practical nurses	0.78
Nursing staff turnover (share who left in a year)	32.1%	48.1%	45.8%
Registered nurse turnover	not reported	48.2%	42.9%
Administrators who left	0

CMS expects 3.68 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.25 on weekdays and 3.88 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.06 in April to June 2025 to 4.15 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.15	0.80	4.25	3.88	0.0%	0 of 90	27
Oct to Dec 2025	3.95	0.77	4.03	3.74	0.0%	0 of 92	28
Jul to Sep 2025	3.88	0.75	4.00	3.55	0.0%	0 of 92	29
Apr to Jun 2025	4.06	0.78	4.21	3.69	0.0%	0 of 91	29
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Virginia, Jan to Mar 2026	3.58	0.56	3.76	3.12	5.7%	0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Virginia

Job	Median	Middle half	Employed
Virginia, all employers
CNAs (nursing assistants)	$20.77	$17.80 to $22.56	40,580
LPNs and LVNs	$31.21	$28.66 to $35.84	15,550
Registered nurses	$45.00	$38.51 to $49.53	77,490
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Virginia	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	7.3	14.8	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.6	0.4	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	4.5	1.6	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	0.9	3.6	3.2
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	15.6	15.6	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.6	4.7	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	8.3	14.2	15.4
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.8	1.5	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.8	1.5	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Our Lady of Perpetual Help's Medicare short-stay residents. How to read these, and what Medicare pays for.

CMS reports none of these results for this home: This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: Legal Business Name Not Available.

Name	Role	Type	Share	Since
	Ownership data not available

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 12, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on October 14, 2021: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on October 2, 2019: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on June 12, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."

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Cypress Pointe Rehabilitation and Nursing
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Bayside Health & Rehabilitation Center
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Maimonides Health Center of Virginia Beach
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Virginia contacts for a concern about a nursing home

These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.

Common questions

What is Our Lady of Perpetual Help's Medicare star rating?: CMS rates Our Lady of Perpetual Help 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Our Lady of Perpetual Help get at its last inspection?: 3 health deficiencies at the standard inspection on June 12, 2025. The Virginia average is 14.3.
Has Our Lady of Perpetual Help been fined?: CMS lists no fines in the last three years.
Does Our Lady of Perpetual Help accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Our Lady of Perpetual Help?: CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.