Parma Care Center
5553 Broadview Rd, Parma, OH 44134 · Cuyahoga County · (216) 661-6800
104 certified beds, about 75 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365758 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 28, 2025, inspectors cited 7 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 22 health citations since July 2019, 3 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.76 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.
43.8% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Progressive Quality Care, an affiliated group of 11 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
March 11, 2026Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to ensure a resident's bowel protocol was timely implemented as ordered. This affected one Resident (#76) of three residents reviewed for bowel management. The facility census was 76.
September 18, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on medical record review, review of a facility investigation, hospital documentation review, resident and staff interview, review of a mechanical lift manufacturer instructions document, policy review, and review of facility corrective action documentation, the facility failed to ensure residents who required staff assistance and use of a mechanical lift for transfers were safely transferred without injuries. Actual harm occurred to Resident #53 on 09/03/25 when two staff members were transferring the resident from the bed to a wheelchair; during the transfer, one of the mechanical (Hoyer) lift pad straps was not properly secured to the lift by the staff members which caused the resident to slip out of the sling and fall to the floor. [...]
July 28, 2025Standard inspection · 7 citations
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure food was served at an appetizing temperature. This had the potential to affect 84 residents receiving meals from the kitchen. The facility identified one resident (#6) as receiving nothing by mouth (NPO). The facility census was 85.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to maintain a clean and sanitary kitchen area. This had the potential to affect 84 residents receiving meals from the kitchen. The facility identified one resident (#6) as receiving nothing by mouth (NPO). The facility census was 85.
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, interview, review of pest control company invoices, and facility policy review, the facility failed to effectively manage pests in the kitchen area. This had the potential to affect 84 residents receiving meals from the kitchen. The facility identified one resident (#6) as receiving nothing by mouth (NPO). The facility census was 85.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to ensure a call light was in reach for resident use to call for assistance. This affected one resident (Resident #91) of one resident sampled for call light placement. The facility census was 85.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review, observation and interviews, the facility failed to ensure that Resident #6 received oral care and was shaved per his preference. This affected one resident (#6) out of five residents reviewed for activities of daily living (ADLs). The facility census was 85.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, interview, and review of the facility policy, the facility failed to ensure a smoking assessment was completed for a resident who was smoking on the facility premises. This affected one (Resident #54) of one reviewed for smoking. The facility census was 85. Findings Include: Review of the medical record for Resident #54 revealed an admission date of 07/14/25. Diagnoses included but were not limited to hemarthrosis of the right knee, type two diabetes mellitus with chronic kidney disease, end stage renal disease and dependence upon renal dialysis. Further review of Resident #54's medical record revealed no documented evidence that a smoking assessment was completed to determine the resident's capabilities and deficits to determine whether or not supervision was required. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and observation, the facility failed to ensure that infection control guidelines were followed during incontinence care for Resident #6. This affected one (Resident #6) out one resident observed for incontinence care. The facility census was 85.
April 29, 2025Complaint inspection · 2 citations
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, interview, and policy review the facility failed to ensure accurate documentation related to medication administration; ensure a clear and accurate reconciliation of controlled substances; ensure controlled medications were not administered without physician orders, and as needed medications were not removed from secured storage areas prior to being requested or needed by the residents. This affected seven (Residents #16, #5, #14, #40, #84, #85 and #79) of seven residents reviewed for medication administration. The facility census was 82.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, interview and policy and procedure review the facility failed to ensure staff performed hand hygiene during medication administration to Resident #40 and Resident #50 to prevent cross contamination of germs and failed to initiate isolation precautions for Resident #20 to prevent the spread of influenza. This affected two out of three residents observed during medication administration and one out of three residents reviewed for isolation precautions. The facility census was 82.
August 5, 2022Standard inspection · 11 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, review of physician orders, review of the bowel movement (BM) log, review of the hospital discharge instructions, review of the medical records, review of the facility policy Bowel Management and Treatment and interviews with the Director of Nursing, Regional Nurse #625 and Certified Nurse Practitioner (CNP) #626 the facility failed to provide appropriate care and treatment of constipation for one resident (Resident #53) who had an established diagnoses of constipation and physician orders to prevent exacerbation of the constipation. This resulted in Immediate Jeopardy on 03/02/22 when Resident #53, who had not had a bowel movement for four days, was not assessed for constipation and no treatment was provided by the facility. [...]
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation of Resident #04, review of the medical records for Resident #04, Review of the current, online Medscape application titled Medscape Report of the Expert Committee on the Diagnosis and Classification of Diabetes Mellitus, review of the facility policy titled Status Change in Resident Condition Notification, dated October 2017, and interviews with the Director of Nursing (DON), Physician #900 and Licensed Practical Nurse (LPN) #574, the facility failed to provide timely care and services for the monitoring and treatment of Resident #04s' hyperglycemia with a blood glucose level greater than 500 milligrams (mg) per deciliter (dL) for 12 hours. This resulted in Immediate Jeopardy on 03/26/22 at approximately 10:51 A.M. [...]
- F Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and review of the facility policy, the facility failed to ensure expired medications and expired medical supplies were removed from the medical supply rooms and the medication cart, after the expiration date. This had the potential to affect all 73 residents residing at the facility.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure cold foods were stored and served at proper temperatures, and failed to ensure the high temperature dish machine was consistently hitting 180 degrees Fahrenheit to properly sanitize the dishes and cookware. This had the potential to affect all residents receiving meals from the kitchen except for one resident (#226) who did not eat by mouth. The census was 73.
- F Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on record review and interview with the Administrator, the facility failed to provide a Facility Assessment identifying what resources would be needed to provide competent care to the residents during both day-to-day operations and emergencies. This had the potential to affect all 73 residents residing in the facility. The facility census was 73.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to implement appropriate infection control practices regarding the proper use of personal protective equipment (PPE) by all direct care staff providing care and services to residents on transmission based precautions for COVID-19 and COVID-19 quarantine precautions. This had the potential to affect all 73 residents residing in the facility. The facility also failed to ensure reusable medical equipment (glucometer) was appropriately sanitized in between residents affecting Resident #29, #51 and #324. The facility census was 73.
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure the high temperature dish machine was in good repair and functioning properly, and failed to ensure the kitchen's food processor used to make pureed foods was in good repair. This had the potential to affect all residents residing in the facility except for one resident (#226) who did not eat by mouth. The facility census was 73.
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, record review, and review of the Employee Handbook, the facility failed to ensure activities were provided in a dignified and professional manner for 11 residents (Resident #22, #45, #19, #64, #21, #67, #04, #68, #03, #60, and #224) of 31 residents who resided in the Memory Care Unit. The facility census was 73.
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure pureed food was prepared to the appropriate, smooth consistency for residents requiring pureed diets. This affected three residents (Resident's #9, #19, and #30) who had a physician order for pureed diet texture. The facility census was 73.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, record review and review of facility policy, the facility failed to ensure incontinence care was provided timely for two residents (Residents #27 and #226) and failed to ensure one resident (Resident #226) was shaved. This affected two residents (Residents #27 and #226) out of three residents reviewed for care for dependent residents. The facility census was 73.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, record review and review of facility policy the facility failed to ensure one resident's (Resident #51) catheter was evaluated timely due to urine leakage around the catheter insertion site. This affected one resident (Resident #51) out of three residents reviewed for catheters. The facility census was 73.
July 25, 2019Standard inspection · 0 citations
Fire safety inspections
13 fire safety citations on file: 8 on July 28, 2025, 1 on August 5, 2022, 4 on July 25, 2019.
Every fire safety citation13 citations
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Have properly installed electrical wiring and gas equipment.
- E Have proper medical gas storage and administration areas.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Have power receptacles that are properly grounded.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
- C Have simulated fire drills held at unexpected times.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.76 | 3.69 | 3.86 |
| Registered nurses | 0.58 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.10 | 3.28 | 3.42 |
| Nurse aides | 2.09 | ||
| Licensed practical nurses | 1.09 | ||
| Nursing staff turnover (share who left in a year) | 43.8% | 48.7% | 45.8% |
| Registered nurse turnover | 25.0% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.42 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.03 on weekdays and 3.10 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.42 in April to June 2025 to 3.76 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.76 | 0.58 | 4.03 | 3.10 | 0.0% | 0 of 90 | 75 |
| Oct to Dec 2025 | 3.41 | 0.60 | 3.64 | 2.82 | 0.0% | 0 of 92 | 79 |
| Jul to Sep 2025 | 3.41 | 0.58 | 3.59 | 2.95 | 0.0% | 0 of 92 | 81 |
| Apr to Jun 2025 | 3.42 | 0.56 | 3.60 | 2.96 | 0.0% | 0 of 91 | 84 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.1 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.8 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.7 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.1 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.8 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 26.5 | 12.9 | 12.0 |
Owners and operators
Legal business name: PROGRESSIVE PARMA CARE CENTER LLC. CMS links this home to Progressive Quality Care, a group of 11 nursing homes averaging 2.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Flank, Eitan | 5% or greater direct ownership interest | Individual | 33% | 01/01/2004 |
| Flank, Shaul | 5% or greater direct ownership interest | Individual | 33% | 01/01/2004 |
| Sausen, Joel | 5% or greater direct ownership interest | Individual | 33% | 01/01/2004 |
| Flank, Eitan | Corporate officer | Individual | 10/14/2003 | |
| Flank, Shaul | Corporate officer | Individual | 10/14/2003 | |
| Sausen, Joel | Corporate officer | Individual | 10/14/2003 | |
| Shiller, Daniel | Corporate officer | Individual | 10/14/2003 | |
| Progressive Quality Care Inc | Operational/managerial control | Organization | 01/01/2004 | |
| Horvatin, Jennifer | Operational/managerial control | Individual | 01/30/2023 | |
| Thomas, Christopher | Operational/managerial control | Individual | 02/13/2019 | |
| Progressive Quality Care Inc | Adp of the SNF | Organization | 03/27/2025 | |
| Flank, Eitan | Adp of the SNF | Individual | 01/01/2004 | |
| Flank, Shaul | Adp of the SNF | Individual | 01/01/2004 | |
| Horvatin, Jennifer | Adp of the SNF | Individual | 01/30/2023 | |
| Sausen, Joel | Adp of the SNF | Individual | 01/01/2004 | |
| Shiller, Daniel | Adp of the SNF | Individual | 10/14/2003 | |
| Thomas, Christopher | Adp of the SNF | Individual | 02/13/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on March 11, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on July 28, 2025: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 28, 2025: "Provide and implement an infection prevention and control program."
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 2 problems in this area, most recently on July 28, 2025: "Make sure there is a pest control program to prevent/deal with mice, insects, or other pests."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.10 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Broadview Multi Care Center Parma, 0.1 mi · 3 of 5 stars · 42 citations
- Seven Hills Health & Rehab Center Seven Hills, 0.8 mi · 2 of 5 stars · 38 citations
- Mt Alverna Home Inc Parma, 2.3 mi · 2 of 5 stars · 29 citations
- SNF-the Villa at Marymount Garfield Heights, 2.5 mi · 2 of 5 stars · 27 citations
- Avenue at Brooklyn Brooklyn, 2.6 mi · 1 of 5 stars · 53 citations
- Pleasant Lake Villa Parma, 3.6 mi · 2 of 5 stars · 27 citations
- Pleasantview Care Center Parma, 3.8 mi · 5 of 5 stars · 12 citations
- Jennings Hall Garfield Heights, 4.2 mi · 3 of 5 stars · 17 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Parma Care Center's Medicare star rating?
- CMS rates Parma Care Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Parma Care Center get at its last inspection?
- 7 health deficiencies at the standard inspection on July 28, 2025. The Ohio average is 10.5.
- Has Parma Care Center been fined?
- CMS lists no fines in the last three years.
- Does Parma Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Parma Care Center?
- CMS lists 17 owners and managers, and links the home to Progressive Quality Care. Legal business name: PROGRESSIVE PARMA CARE CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.