Home / Washington / Des Moines
Puget Sound Transitional Care
2800 South 224th Street,, Des Moines, WA 98198 · King County · (206) 824-0600
165 certified beds, about 81 residents a day · For profit - Corporation · Medicare and Medicaid since 2004
CMS Care Compare ratings, data as of September 1, 2026 · CCN 505513 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 27, 2025, inspectors cited 21 health deficiencies (the Washington average is 15.8, the national average 9.2).
Of 64 health citations since May 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.85 hours per resident per day, against 4.36 across Washington and 3.86 nationally. Registered nurses accounted for 0.76 of those hours.
32.4% of nursing staff left within the year CMS measured (Washington average 45.1%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 64 health citations on file.
July 30, 2026Complaint inspection · 1 citation
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on observation, interview and record review the facility failed to initiate and investigate an allegation of resident-to-resident abuse for 2 of 4 (Resident 1 & 2) residents reviewed for resident-to-resident incidents. The failure to initiate an investigation, document the incident and thoroughly investigate put all residents at risk for unidentified abuse or neglect, lack of protection, continued abuse, and decreased quality of life.
April 30, 2026Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview and record review, the facility failed to protect 1 of 1 sampled resident (Resident 1) reviewed for abuse and the right to be free from physical abuse by (Resident 2). The facility failed to assess, monitor and implement safety interventions to protect residents from residents with known behaviors. These failures placed residents at risk of physical and psychosocial harm, mental anguish, and a diminished quality of life.
March 5, 2026Complaint inspection · 2 citations
- E Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents with a Percutaneous Endoscopic Gastrostomy (PEG) tube (a soft, flexible plastic feeding tube inserted directly into the stomach through the abdominal wall) received the appropriate treatment and services according to professional standards of practice for 2 of 3 residents (Residents 1 & 2) reviewed for tube feeding management. The facility failed to follow and implement the physician's orders pertaining to tube feeding volume delivery to meet the resident's assessed nutritional requirements (Resident 1) and failed to ensure ongoing review and evaluation regarding the discontinuation of the PEG site after adequate oral nutrition was established and achieved by the resident (Resident 2). [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the resident's medical records were complete, accurate, and reflected the actual care provided for 1 of 7 sample residents (Resident 7) reviewed for resident records. The failure to ensure wound care completion was documented accurately in the Treatment Administration Record (TAR) placed residents at risk for inaccurate representation of wound condition and care, unnecessary repetition of dressing changes, and a decreased quality of life.
August 27, 2025Standard inspection · 21 citations
- E Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview and record review, the facility failed to ensure a system by which residents received required written notices and Long Term Care Ombudsman (LTCO) notifications at the time of transfer/discharge for 6 of 7 residents (Residents 1, 7, 9, 3, 11, & 53) and report to receiving hospital for 2 of 7 residents (Residents 3 & 11) reviewed for hospitalization. Failure to ensure a written notification was provided to the resident and/or representative in a language and manner the resident and/or representative understood, notify the LTCO as required of the reasons for the discharge, and give a report to the receiving hospital on resident's condition placed residents at risk for a discharge that was not in alignment with the resident's stated goals for care/preferences, and a break in communication and continuity of care.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure Care Plans (CPs) were updated and revised periodically and as needed for 5 of 19 sample residents whose CPs were reviewed (Residents 57, 28, 2, & 11). This failure placed residents at risk for unmet care needs, unnecessary care, and frustration.
- E Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and record review, the facility failed to ensure the Dietary Manager met the minimum qualifications required in the absence of a full-time Registered Dietician for 1 of 1 facility kitchens. This failure placed residents at risk for unmet nutritional needs and other negative health outcomes.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure food was stored under sanitary conditions for 2 of 2 unit refrigerators (200 & 300 unit refrigerators), and meal trays were distributed in a way that promoted food safety for 1 of 2 units (300 unit). These failures placed residents at risk for spoiled food, foodborne illness, injury, and infections.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review the facility failed to educate and offer staff the Covid 19 (C19) vaccination for all staff when reviewed for vaccinations. This failure placed staff and residents at a higher risk of contracting C19 infections.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview and record review, the facility failed to ensure one (Resident 9) of five sampled residents reviewed for unnecessary medications had completed consents for psychoactive medications. Additionally, the facility failed to obtain consents for safety devices including bed against the wall and floor mats both sides of bed for 2 (Resident 2 & 3) of 7 residents reviewed for safety devices. These failures did not ensure residents were notified about their medications, safety devices, and facility policies.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide information and assistance to formulate an Advance Directive (a document describing a resident's wishes for care if they became incapacitated) for 2 of 4 residents (Resident 11 & 8) reviewed for advanced directives. This failure left residents at risk for losing the right to have their preferences and choices honored during emergent and end of life care.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on interview and record review, the facility failed to complete the comprehensive assessments within the regulatory timeframes for 1 of 2 (Residents 64) supplemental residents, and 2 of 3 resident (Resident 18 & 93) reviewed as closed records for assessments and timing. The failure to ensure comprehensive admission Minimum Data Set (MDS - an assessment tool) assessments were completed timely hindered the care planning process necessary to provide the appropriate resident care and services, and placed residents at risk for unidentified care needs, delayed services, and a decreased quality of life.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the Minimum Data Set (MDS - an assessment tool) accurately reflected the status of the resident for 2 of 19 sampled residents (Residents 53 and 71). This failure placed the residents at risk for unmet care needs and a diminished quality of life.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a Pre-admission Screening and Resident Review (PASRR) level 2 comprehensive evaluation (a process to determine what mental health services residents required after a level 1 PASRR identified potential indicators of Serious Mental Illness - SMI) were obtained for 2 of 5 residents (Residents 1 & 3) whose PASRRs were reviewed. This failure placed residents at risk for not receiving the necessary mental health care and services they needed, frustration, and unmet mental health needs.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review the facility: failed to ensure physician's orders were followed for 3 of 19 (Residents 11, 62, & 5) sampled residents; failed to ensure nurses only signed for treatment once provided for 1 of 19 (Resident 1) sampled residents; failed to ensure physician's orders were clarified as needed for 1 of 19 (Resident 1) sampled residents; ensure physician's orders were in place prior to care for 2 of 19 (Residents 1 & 53) sampled residents. These failures placed residents at risk for unmet needs, and ineffective and/or delayed treatments.
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure 1 (Resident 1) of 1 sample residents reviewed for communication was provided with a functional communication system. Failure to identify and provide services to maintain effective communication placed residents at risk for unmet care needs, social isolation, and a diminished sense of well-being.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide assistance with Activities of Daily Living (ADLs - bathing, grooming, getting up, oral hygiene etc.) to residents dependent on staff assistance for ADL for 4 of 6 (Residents 10, 2, 11, & 13) residents reviewed for ADLs and 1 supplemental resident (Resident 53). The failure to provide assistance with showers, dressing, oral hygiene, and getting out of bed left residents at risk for frustration, poor hygiene, embarrassment, and diminished quality of life.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review the facility failed to offer and provide individualized activities plans and to document the refusals for 2 of 3 residents (Resident 11 & 2) reviewed for activities. Failure to consistently offer and provide meaningful individual activity plans left residents at risk of boredom, frustration, isolation, and a diminished quality of life.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review the facility: Failed to ensure residents' skin was assessed weekly as ordered, monitored, and treated as required for 2 (Residents 9 & 10) of 4 residents reviewed for non-pressure skin. These failures placed all residents at risk for delay in treatment, worsening condition, unmet care needs, and a decreased quality of life.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents admitted with Indwelling Catheters (I/C - a flexible tube inserted into the bladder) were assessed for the continued need for a I/C, attempted to remove the I/C as soon as possible for 1 (Resident 9) of 3 residents reviewed for the I/C. These failures placed residents at risk for urinary tract infections, decreased bladder tone (muscle strength), urethral erosion (gradual destruction of the tissues), and dignity issues.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, and record review the facility failed to complete safety assessments for a bed against the wall and fall mats on the floor for 2 of 7 residents (Residents 3 & 2) and a tilt-in-space wheelchair for 1 of 8 residents (Resident 77) reviewed for accident hazards. This failure placed residents at risk for injury, entrapment, and other negative health outcomes.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a medication error rate of less than 5 percent (%). Failure of 2 of 4 nurses (Staff U & V - Registered Nurses) to properly administer 2 of 32 medications for 1 (Resident 38) of 4 residents observed during medication pass resulted in a medication error rate of 6.25%. This failure placed residents at risk for adverse side effects and/or not receiving prescribed medications as ordered.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure medications were returned or discarded when expired or when residents discharged for 1 of 1 medication rooms (200 Unit Medication Room) and 2 of 2 medication carts (200 North and 300 North medication carts) observed. The failure to ensure unneeded medications were returned to the pharmacy or destroyed upon resident discharge or expiration placed the residents at risk for receiving unauthorized, compromised, and/or ineffective medications.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review the facility failed to complete Antibiotic (ABO) Stewardship to promote appropriate use of ABOs and reduce the risk of unnecessary ABO use for 2 of 4 residents (Residents 10 & 93) reviewed for unnecessary ABOs. This failure placed residents at risk for potential adverse outcomes associated with the inappropriate/unnecessary use of ABOs.
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure toilets were functioning properly on 2 of 3 floors (Second and Third Floor) and failed to ensure call lights were functioning on 1 of 2 floors where residents lived (Third Floor). These failures placed residents at risk for a less-than-homelike environment, skin tears, the inability to call for help when needed, and frustration.
July 1, 2025Complaint inspection · 4 citations
- J Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on interview and record review, the facility failed to ensure Basic Life Support (BLS) was initiated immediately, as directed in the facility policy, including Cardio-Pulmonary Resuscitation (CPR - an emergency procedure consisting of chest compressions combined with giving breaths of air) for 1 of 1 resident (Resident 1) reviewed for unexpected death in the facility. This failed practice placed 48 additional residents (Residents 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50 & 51), who had current physician orders to receive CPR, at serious risk for adverse outcome including death and constituted an Immediate Jeopardy (IJ). On [DATE] at 2:05 PM, the facility was notified of an IJ in F678. [...]
- E Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 3 of 7 staff (Staff C, D, & E) reviewed and 1 supplemental staff (Staff F) had the appropriate knowledge, competencies, and skill sets to provide nursing and related services, including Cardio-Pulmonary Resuscitation (CPR - an emergency procedure consisting of chest compressions combined with giving breaths of air), to assure resident safety and attain or maintain the highest practicable physical, mental and psychosocial well-being of each resident as determined by resident assessments, individual plans of care, and the facility assessment. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to implement their abuse prohibition policy for 1 of 2 residents (Resident 1) reviewed for abuse and/or neglect. The failure to report to the appropriate agencies as required by State and Federal laws regarding Resident 1's unexpected death placed residents at risk for exposure to potential abuse/neglect, unmet care needs, and a diminished quality of life.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility failed to implement their abuse prohibition policy for 1 of 2 residents (Resident 1) reviewed for abuse and/or neglect. The facility failed to completely and thoroughly investigate Resident 1's unexpected death. The failure to initiate, conduct a thorough investigation, and correct actual or potential alleged violations left residents at risk for unidentified and/or repeated incidents of abuse/neglect and a decreased quality of life.
June 12, 2024Standard inspection, Complaint inspection · 18 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to keep the kitchen environment clean and sanitary and failed to ensure food was stored, prepared, and served under sanitary conditions for 1 of 1 kitchen observed. Facility staff failed to: Label and date food; discard damaged/expired/spoiled food (including after thawing); and perform Hand Hygiene (HH) when handling raw eggs during food preparation. These failures contributed to an unsanitary and unsafe storage and preparation of food, and placed residents at risk for life-threatening food-borne illness and a decreased quality of life.
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review, the facility failed to obtain and/or offer assistance to residents and/or their representatives to formulate Advance Directives (AD) for 8 of 17 residents (Residents 11, 59, 65, 80, 24, 77, 48, & 62) reviewed for ADs. These failures placed residents at risk of losing their right to have their stated preferences/decisions honored regarding medical treatment and end-of-life care.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review the facility failed to ensure residents were provided an opportunity for a Care Conference (CC) for 5 of 17 sampled residents (Resident 44, 46, 2, 37, & 48). Failure to ensure residents were given the opportunity to participate in care conferences left residents at risk for unmet care needs, lessened participation in care planning, and a diminished quality of life.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure Physician's Orders (POs) for 5 of 17 residents (67, 64, 24. 44, 46) reviewed for acquiring, implementing, and documenting physician orders. These failures left residents at risk for not receiving care they required, potential for new skin issues, and negative health outcomes.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide assistance with Activities of Daily Living (ADL), related to cleanliness and grooming for 5 (Residents 15, 44, 2, 80, & 24) of 17 sample residents reviewed for ADLs. Facility failure to provide residents who were dependent on staff for assistance with bathing (Residents 15, 44, & 2), shaving (Residents 24 & 80), and nail care (Resident 24), placed the residents at risk for poor hygiene, long facial hair, embarrassment, and diminished quality of life.
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview, and record review the facility failed to implement ongoing communication and care coordination with the dialysis (a procedure to clean and filter the body's waste products) facility regarding treatment and services for 2 of 2 residents (Residents 24 & 11) reviewed for dialysis care. This failure placed residents at risk for unmet care needs, unidentified medical complications, adverse health outcomes, and a decreased quality of life.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a medication error rate of less than 5 Percent (%). Failure to properly administer 16 of 26 medications for 2 of 4 residents (Residents 28 & 15) observed during medication pass resulted in a medication error rate of 61.54%. This failure placed residents at risk for not receiving the correct dose or receiving less than the intended therapeutic effects of Physician Ordered (PO) medication.
- E Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents and/or their representatives were informed of the nature and implications of entering into a binding Arbitration (a procedure used to settle a dispute using an independent person mutually agreed upon by both parties) Agreement (AA) for 2 of 3 residents (Residents 37 & 67) reviewed for arbitration. The facility failed to explain the AA in a form or manner that the resident and/or their representative understood (Resident 37) and failed to ensure the Durable Power of Attorney for Financial (DPOA-F) was the signatory on the AA (Resident 67) on behalf of the resident as required. These failures placed Residents 37 and 67 and other residents at risk of lacking understanding of the legal document signed, forfeiture (loss or giving up of something) of the right to a jury or court, and a diminished quality of life.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a safe, clean, and comfortable environment was provided to residents. Facility failure to maintain a homelike and odor-free environment left residents at risk for an unpleasant living situation, infectious diseases, and a decreased quality of life.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to ensure a system by which residents and Long-Term Care Ombudsman Office (LTCO) received required written notices at the time of transfer/discharge, or as soon as practicable, for 3 of 4 residents (Residents 48, 64, & 59) reviewed for hospitalization. Failure to ensure a written notification was provided to the resident and/or representative of the reasons for the discharge and in a language and manner the resident and/or representative understood placed residents at risk for a discharge that was not in alignment with the resident's stated goals for care and preferences. Failure to ensure a notification was provided to LTCO of the reason for transfer/discharge prevented the LTCO the opportunity to educate residents and advocate them regarding the discharge process.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review the facility failed to encode and transmit resident assessment data to the Centers for Medicare & Medicaid Services (CMS) within the required timeframe, for 2 of 2 residents (Residents 6 & 68) reviewed for timeliness in encoding and transmission of Minimum Data Set (MDS - an assessment tool). This failure affected federal health information data gathering and placed residents at risk for inaccurate monitoring of the residents' decline or progress over time, untimely comprehensive review of residents' health data/information, and a diminished quality of life.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the Minimum Data Set (MDS - an assessment tool) of 3 of 17 residents (Residents 80, 48, & 67) were completed accurately to reflect the resident's condition and overall health status. The facility failed to assess and identify the presence of loose dentures (Resident 80), a fall while in the facility (Resident 48), and a Range of Motion (ROM) limitation (Resident 67). These failures placed residents at risk for aspiration (when food, liquid, or other material enters a person's airway and eventually the lungs by accident), fall triggers, decreased mobility, contractures, unidentified and/or unmet care needs, and a decreased quality of life.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to develop comprehensive Care Plans (CP) for 2 of 17 residents (Residents 37 & 65) whose comprehensive CPs were reviewed. Failure to develop and implement a CP to address a resident's pain (Resident 37), provided care instructions regarding leg immobilizer device use (Resident 65), and establish individualized CPs with identified goals that accurately reflected the resident's condition placed residents at risk for unmet care needs.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure activity programs met the needs of each resident for 1 of 1 resident's (Residents 2) reviewed for activities. Failure to provide residents with meaningful activities left residents at risk for boredom, frustration, and a diminished quality of life.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 2 of 4 residents (Residents 64 & 59) reviewed for non-pressure skin alterations and 1 of 4 residents (Resident 2) reviewed for constipation were provided quality care and services. The failure to ensure resident skin issues were assessed, treated, and/or monitored, and the failure to initiate facility bowel care protocol left residents at risk for unmet care needs, pain/discomfort from constipation, and a decreased quality of life.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure 3 of 6 sampled residents (Residents 44, 46, & 67) reviewed for Restorative Nursing Program (RNP) services received the care and services they were assessed to require. These failures placed residents at risk for a decline in Range of Motion (ROM), increased dependence on staff, and a decreased quality of life.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure fall prevention interventions were in place for 1 of 4 sampled residents (Resident 37) reviewed for falls. This failure placed residents at risk for potential injuries that could affect the resident's quality of life and safety.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe environment to prevent placing residents at risk for facility acquired infections. The facility staff failed to follow Transmission Based Precautions (TBP) recommendations for 2 (room [ROOM NUMBER] & 325) of 2 rooms on contact precautions reviewed, and ensure indwelling catheter (tubing to facilitate urinary drainage) bags were secured. These failures placed residents at risk for facility acquired or healthcare-associated infections and related complications.
May 19, 2023Standard inspection · 17 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure staff followed processes designed to prevent contamination in food storage and preparation areas for 3 of 4 staff (Staff N- Dishwasher/Tray Prep, Staff M- Dishwasher/Tray Prep and Staff L- Dishwasher/Tray Prep). The failure of staff to 1) always wear a hair restraint, 2) keep personal belongings and personal drinks out of the kitchen, 3) perform hand hygiene, use gloves correctly, dispose soiled paper towels appropriately, 4) use unclean thermometers when checking food temperatures, increased the risk of cross contamination of foodborne pathogens and placed all residents, who consumed food prepared in the facility's kitchen, at risk of food-borne illness and diminished quality of life.
- F Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on observation, interview and record review, the facility administration failed to manage the facility in a way to ensure substantial compliance with federal regulatory requirements. The Administration failed to ensure there was active and engaged oversight and monitoring of systems related to social services, infection control and prevention, Nutrition/Hydration, Quality of care in showers, edema and bowel management, care planning, resident rights, medication services. [...]
- E Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on interview and record review, the facility failed to ensure 3 of 6 residents and 1 supplemental resident (Residents 16, 48, 35, and 61) reviewed for Care Plans (CP). The failure to include residents and/or their representatives in development or revising their person-centered CP prevented residents from exercising their right to participate in the development of, being informed of, and request changes in, their individual CP.
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the accuracy of Minimum Data Set (MDS, an assessment tool) assessments for 3 of 20 (Residents 2, 19, and 14) sampled residents. The facility failed to accurately assess physical restraints, active diagnoses, and psychotropic medications which placed residents at risk of having unmet care needs and a diminished quality of life.
- E PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, the facility failed to ensure Pre-admission Screening and Resident Review (PASRR, a screening process for residents who have indicators of intellectual disability or serious mental illness) assessments accurately reflected residents' mental health conditions for 3 of 7 residents (Residents 6, 33, & 61) reviewed for PASRR. The failure to review and revise PASRR assessments on admission and with a change of mental health condition placed residents at risk for not receiving the appropriate and timely mental health services, not receiving a Level II evaluation if indicated, potential for inappropriate placement, and diminished quality of life.
- E Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on interview and record review the facility failed to ensure a baseline care plan was completed within 48 hours of admission for 1 of 1 resident (Residents 61) reviewed for care plans and two supplemental residents (Residents 14 & 62). The failure to complete a baseline care plan and discuss care goals and interventions with residents on admission placed the residents at risk for being uninformed of care provision, complaints regarding care and unmet care needs.
- E Hire a qualified full-time social worker in a facility with more than 120 beds.
Inspectors wroteBased on interviews, the facility failed to employ a qualified social worker on a full-time basis. This failure placed residents at risk of having unmet psychosocial needs.
- D Honor the resident's right to manage his or her financial affairs.
Inspectors wroteBased on interview and record review the facility failed to ensure that the transfer of trust funds in a resident trust fund occurred within 30 days following death or discharge for 2 of 5 residents (Residents 117 & 118) reviewed for trust fund. The failure to reconcile resident accounts and provide reimbursement to the resident or the State Office of Financial Recovery (OFR), placed resident's funds at risk of misuse and the state department at risk for loss of funds and the interest accumulated.
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on interview and record review, the facility failed to provide Skilled Nursing Facility Advance Beneficiary Notices (SNF-ABN) to 2 of 3 residents (Resident 1 & 57) reviewed for beneficiary notifications. The failure to provide residents the information regarding changes in their Medicare services, including potential financial liability and appeal rights, deterred residents from exercising their right to decide on continuation of skilled services and costs associated, as required by the Medicare Program.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide assistance with Activities of Daily Living (ADLs) for 2 of 3 (Residents 47 & 54) residents. Failure to provide help with bathing to residents who are dependent on staff for assistance, placed residents at risk for poor hygiene, diminished self-image, embarrassment, and decreased quality of life.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents were monitored and received the treatment they were assessed to require for 2 of 2 (Residents 37 & 54) residents reviewed for constipation and diarrhea and 3 of 4 (Residents 54, 6, & 19) residents reviewed edema (swelling) management. The failure to monitor and implement interventions for bowel and edema management placed residents at risk for pain, decline in medical status, unmet care needs and discomfort.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a system by which staff would routinely offer/supply water for 2 of 2 residents (Residents 59 &31). The facility staff's failure to offer residents water routinely placed residents at risk for dehydration and a decreased quality of life.
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents with behavioral health needs maintained the highest practicable mental and psychological well-being. The facility's failure to recognize and monitor individualized behavior triggers, implement, assess, and document non-pharmacological (non-medication) interventions to minimize behaviors, develop an individualized behavior Care Plan (CP) based on individual resident needs, and monitor psychotropic medication use with required diagnoses and consent for use, for 2 of 4 residents (Residents 14 & 61) reviewed for behaviors. These failures placed residents, with behavioral needs, at risk for unidentified behavior triggers, unmet behavioral needs, refusal of care, lack of behavioral services and support, and diminished quality of life.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to implement a system to manage drug regimen reviews by the facility pharmacist for 1 of 5 residents (Resident 14) reviewed for unnecessary medications. The failure of the physician to respond timely and implement recommendations by the pharmacist or provide a clinical rationale for not implementing the recommendations, and the failure of the facility to follow up on pharmacist and/or practitioner recommendations, placed residents at risk for unnecessary medications, adverse side effects and diminished quality of life.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview, record review, the facility failed to ensure that 1 of 2 (Resident 35) sampled residents reviewed for insulin administration was free of a significant medication error. The failure to follow the manufacturer's instructions and prime the insulin pen is considered a significant error, as it may result in the resident receiving the incorrect dose of insulin, placing the resident at risk for blood glucose complications.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, the facility failed to ensure staff performed hand hygiene between glove changes, before, after and during wound care for 1 of 3 (Resident 48) sampled residents reviewed for wound care. This failure placed the resident at risk for the spread of infection.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review, the facility failed to promote antibiotic stewardship by ensuring the appropriate use of antibiotics for 1 of 4 (Resident 315) sampled residents reviewed for urinary tract infections. This failure placed the resident at risk for potentially adverse outcomes.
Fire safety inspections
38 fire safety citations on file: 2 on September 26, 2025, 3 on August 27, 2025, 11 on June 12, 2024, 22 on May 19, 2023.
Every fire safety citation38 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Have properly installed electrical wiring and gas equipment.
- F Ensure proper usage of power strips and extension cords.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Address subsistence needs for staff and patients.
- F Establish procedures for tracking staff and patients during an emergency.
- F List the names and contact information of those in the facility.
- F Establish emergency prep training and testing.
- F Establish staff and initial training requirements.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Install corridor and hallway doors that block smoke.
- E Ensure proper usage of power strips and extension cords.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Establish procedures for tracking staff and patients during an emergency.
- F Establish emergency prep training and testing.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Provide properly protected cooking facilities.
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Have elevators that firefighters can control in the event of a fire.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have properly installed electrical wiring and gas equipment.
- D Meet other general requirements.
- D Install proper backup exit lighting.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Install properly constructed and protected linen or trash chutes.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Washington | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.85 | 4.36 | 3.86 |
| Registered nurses | 0.76 | 0.94 | 0.69 |
| All nursing staff on weekends | 3.39 | 3.80 | 3.42 |
| Nurse aides | 2.22 | ||
| Licensed practical nurses | 0.87 | ||
| Nursing staff turnover (share who left in a year) | 32.4% | 45.1% | 45.8% |
| Registered nurse turnover | 60.0% | 45.4% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.29 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.03 on weekdays and 3.39 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.78 in April to June 2025 to 3.85 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.85 | 0.76 | 4.03 | 3.39 | 0.1% | 0 of 90 | 81 |
| Oct to Dec 2025 | 3.89 | 0.93 | 4.10 | 3.38 | 0.1% | 0 of 92 | 79 |
| Jul to Sep 2025 | 3.97 | 0.84 | 4.21 | 3.37 | 1.2% | 0 of 92 | 77 |
| Apr to Jun 2025 | 3.78 | 0.81 | 4.02 | 3.20 | 0.7% | 0 of 91 | 79 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Washington, Jan to Mar 2026 | 4.21 | 0.90 | 4.44 | 3.66 | 3.7% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Washington
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Washington, all employers | |||
| CNAs (nursing assistants) | $23.65 | $22.59 to $27.85 | 30,270 |
| LPNs and LVNs | $39.98 | $36.98 to $45.18 | 6,780 |
| Registered nurses | $59.71 | $49.57 to $64.54 | 69,260 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Washington | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 16.7 | 14.2 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.0 | 2.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 49.0 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.6 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.5 | 15.1 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.3 | 19.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.0 | 13.4 | 12.0 |
Owners and operators
Legal business name: RIVER OTTER HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Pennant Healthcare LLC | Direct ownership interest | Organization | 11/21/2022 | |
| The Ensign Group Inc | Indirect ownership interest | Organization | 11/21/2022 | |
| Burnam, Soon | Managing control - governing body | Individual | 11/21/2022 | |
| Denor, Joseph | Managing control - governing body | Individual | 08/01/2023 | |
| Farnsworth, Stephen | Managing control - governing body | Individual | 08/01/2023 | |
| Keetch, Chad | Managing control - governing body | Individual | 03/01/2011 | |
| Port, Barry | Corporate director | Individual | 08/01/2023 | |
| Actriv Healthcare LLC | Operational/managerial control | Organization | 08/01/2023 | |
| Eastside Healthcare Staffing LLC | Operational/managerial control | Organization | 08/01/2023 | |
| Burnam, Soon | Operational/managerial control | Individual | 11/21/2022 | |
| Jenkins, Tracy | Operational/managerial control | Individual | 11/21/2022 | |
| Ensign Services Inc | Adp of the SNF | Organization | 08/01/2023 | |
| Saltwater Health Holdings LLC | Adp of the SNF | Organization | 08/01/2023 | |
| Standard Bearer Healthcare Op LP | Adp of the SNF | Organization | 08/01/2023 | |
| Denor, Joseph | Adp of the SNF | Individual | 06/30/2025 | |
| Jenkins, Tracy | Adp of the SNF | Individual | 06/30/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 18 problems in this area, most recently on March 5, 2026: "Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube."
- When is the care plan meeting, and can family attend it?Inspectors cited 14 problems in this area, most recently on March 5, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on August 27, 2025: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on August 27, 2025: "Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.39 hours per resident per day, below the Washington average of 3.80.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Wesley Homes Des Moines Health Center Des Moines, 1 mi · 5 of 5 stars · 52 citations
- Judson Park Health Center Des Moines, 1.2 mi · 5 of 5 stars · 57 citations
- Benson Heights Rehabilitation Center Kent, 4.7 mi · 3 of 5 stars · 46 citations
- Valley View Skilled Nursing and Rehabilitation Renton, 5 mi · 3 of 5 stars · 59 citations
- Life Care Center of Federal Way Federal Way, 5.3 mi · 3 of 5 stars · 85 citations
- Cedar River Healthcare Center Renton, 5.6 mi · 3 of 5 stars · 31 citations
- North Auburn Care Auburn, 6.1 mi · 2 of 5 stars · 106 citations
- Hallmark Manor Federal Way, 6.3 mi · 2 of 5 stars · 60 citations
Washington contacts for a concern about a nursing home
These are the official offices in Washington. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Washington DSHS Aging and Long-Term Support Administration, Residential Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Washington State Long-Term Care Ombudsman Program, 1-800-562-6028. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Puget Sound Transitional Care's Medicare star rating?
- CMS rates Puget Sound Transitional Care 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Puget Sound Transitional Care get at its last inspection?
- 21 health deficiencies at the standard inspection on August 27, 2025. The Washington average is 15.8.
- Has Puget Sound Transitional Care been fined?
- CMS lists no fines in the last three years.
- Does Puget Sound Transitional Care accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Puget Sound Transitional Care?
- CMS lists 16 owners and managers, and links the home to The Ensign Group. Legal business name: RIVER OTTER HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.