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The Pillars of Biloxi

2279 Atkinson Road, Biloxi, MS 39531 · Harrison County · (228) 388-1805

180 certified beds, about 143 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 255093 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 21, 2025, inspectors cited 7 health deficiencies (the Mississippi average is 6.8, the national average 9.2).

Of 42 health citations since March 2022, 5 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).

CMS lists 4 fines totaling $47,692 in the last three years; the largest was $22,320, and the latest is dated April 3, 2025.

Nurses and nurse aides worked 3.46 hours per resident per day, against 4.18 across Mississippi and 3.86 nationally. Registered nurses accounted for 0.46 of those hours.

57.0% of nursing staff left within the year CMS measured (Mississippi average 45.7%).

CMS links it to Community Eldercare Services, an affiliated group of 17 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 42 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
3J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
26D
8E
2F
Potential for minimal harm
0A
1B
0C
February 24, 2026Complaint inspection · 2 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 24, 2026
    Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to ensure residents received care and services in accordance with physician orders and professional standards of nursing practice for two (2) of three (3) residents reviewed, as evidenced by the facility did not discontinue narcotic medication as ordered and continued administration for four (4) days after discontinuation for Resident #2 and did not timely implement a newly ordered antibiotic following hospital return for Resident #1, resulting in a five (5) day delay in treatment for a urinary tract infection (UTI).
  2. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 24, 2026
    Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to ensure nursing services were provided by qualified and licensed personnel when a graduate practical nurse (GPN) continued to function in the capacity of a licensed nurse for approximately five and one-half (5 1/2) days after receiving notification of failure of the National Council Licensure Examination (NCLEX) nursing exam for one (1) of three (3) facility nursing staff reviewed.
August 21, 2025Standard inspection, Complaint inspection · 8 citations
  1. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on observation, staff interview, record review and facility policy review, the facility failed to prevent the possible spread of infection, as evidenced by, failure to follow proper hand hygiene for Resident #26 and by placing soiled linen directly onto the floor for two (2) of four (4) days of survey.
  2. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide Activities of Daily Living (ADL) care to ensure a resident was kept clean after episodes of incontinence, as evidenced by staff requiring multiple wipes to remove dark residue from the groin area during incontinent care for one (1) of 29 sampled residents, Resident #74.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure food items were properly stored, dated, and labeled in the dry goods room, freezer, and cooler for one (1) of two (2) kitchen observations.
  4. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to respect a resident's privacy during incontinent care (Resident #26) for one (1) of four (4) days of survey.
  5. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on record review, interviews, and facility policy review, the facility failed to resolve a grievance in a timely manner for one (1) of (29) sampled residents (Resident #59). Specifically, the facility failed to replace a broken tablet reported on 5/29/25 until nearly three (3) months later, which did not ensure timely grievance resolution in accordance with facility policy.
  6. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on record review, staff interview, and facility policy review, the facility failed to ensure physician orders were followed for obtaining a Hemoglobin (Hbg) A1C (a blood test that measures average blood glucose levels over the past 2-3 months) as ordered for one (1) of six (6) residents reviewed for unnecessary medications. Resident #12.
  7. D
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on record review, staff interview, and facility policy review, the facility's Quality Assurance and Performance Improvement (QAPI) Committee failed to sustain corrective actions to prevent recurrence of previously cited deficiencies, specifically, the facility was cited for failing to ensure residents received proper hygiene care for residents dependent on staff and failed to ensure the proper storage of food during an annual recertification survey on 04/04/2024 and was cited again for the same deficiencies during the current recertification survey, demonstrating that QAPI failed to sustain ongoing monitoring and oversight to prevent recurrence for two (2) of eight (8) deficiencies cited. F677 and F812. Findings Include:A review of the facility's policy, Quality Assessment and Performance Improvement (undated), revealed . [...]
  8. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 22, 2025
    Inspectors wroteBased on staff interview, record review, and facility policy review, the facility failed to ensure antipsychotic medications were prescribed for residents with appropriate, clinically documented diagnoses for one (1) of six (6) residents reviewed for unnecessary medications. Resident #157Findings include: A review of the facility's policy, Antipsychotic Medication Use, revised 10/2022, revealed, Policy Interpretation and Implementation 1. Residents will only receive antipsychotic medications when necessary to treat specific conditions for which they are indicated and effective. A record review of the admission Record revealed the facility admitted Resident #157 on 9/20/24 with diagnoses including Major Depressive Disorder, Single Episode, Unspecified. [...]
April 3, 2025Complaint inspection · 1 citation
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on observation, interviews, record review, and facility policy review, the facility failed to provide adequate supervision and ensure environmental safety to prevent Resident #1, a vulnerable resident, from exiting the facility unnoticed and unsupervised for one (1) of three (3) residents reviewed. Resident #1 On 3/23/25, Resident #1, who had a Brief Interview for Mental Status (BIMS) score of eight (8), physically pushed out and removed the window screen in his room and exited the building. Resident #1 exited the facility unnoticed and was last seen inside the facility at 6:00 AM by a Certified Nursing Assistant (CNA) and was found at 6:30 AM by facility staff (Dietary Cook) who was reporting to work. The resident was observed by the [NAME] walking around side of the building and was approximately 130 steps away from the building. Resident #1 was wearing shorts only and no shoes. [...]
March 21, 2025Complaint inspection · 2 citations
  1. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to implement comprehensive care plan interventions for a resident who was identified as a fall risk, resulting in a fall that caused the resident to sustain a mildly displaced fracture of the proximal right humerus, for one (1) out of three (3) sampled residents. Resident #1.
  2. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to provide adequate supervision to prevent Resident #1, who was identified as a fall risk, from falling and causing the resident to sustain a mildly displaced fracture of the proximal right humerus for one (1) out of three (3) sampled residents, Resident #1.
August 14, 2024Complaint inspection · 2 citations
  1. J
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interviews, record reviews, and facility policy review, the facility failed to implement care plan interventions related to wandering/elopement risk for one (1) of four (4) resident care plans reviewed. Resident #1. The facility's failure to implement care plan interventions resulted in Resident #1 exiting the facility unsupervised and unnoticed by facility staff. Facility staff took Resident #1 to the therapy gym at approximately 9:50 AM on 8/8/24. She was determined to be missing at 9:55 AM and was found at 10:23 AM, about one (1) mile from the facility. During the investigation, the SA identified an Immediate Jeopardy (IJ) which began on 8/8/24 and existed at 42 CFR: 483.21(b) Comprehensive Care Plans - F656 - Scope and Severity J. [...]
  2. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interviews, record reviews, facility policy reviews, and the facility's investigation, the facility failed to provide adequate supervision to prevent Resident #1, who was identified as an elopement and wandering risk, from exiting the facility unnoticed and unsupervised for one (1) of four (4) residents reviewed. The facility's failure to provide supervision resulted in Resident #1 exiting the facility unsupervised and unnoticed by facility staff. Resident #1 was brought to the therapy gym at approximately 9:50 AM on 8/8/24 and left unattended. She was determined to be missing at 9:55 AM and was found at 10:23 AM, about one (1) mile from the facility. During the investigation, the SA identified an Immediate Jeopardy (IJ) and Substandard Quality of Care (SQC) which began on 8/8/24 and existed at 42 CFR: [...]
April 4, 2024Standard inspection, Complaint inspection · 16 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, staff interview, and facility policy review, the facility failed to store food in accordance with professional standards for food service safety related to food items not dated with a use-by-date, food items without an identifying label, and produce that was overly ripe and exposed for one (1) of two (2) kitchen observations.
  2. E
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interviews, record review, and facility policy review the facility failed to ensure resident council concerns were resolved in a timely manner for six (6) of 6 months reviewed. (November 2023, December 2023, January 2024, February 2024, March 2024, April 2024) Findings Include: Review of the facility's policy, Grievances and/ or Concerns, dated 11/23/2016, revealed, Policy Statement: It is the policy of this facility to support each resident's right to voice grievances to the facility . After receiving a concern or grievance, the facility will actively seek a resolution and keep the resident appropriately appraised of its progress toward resolution .Upon receipt, the grievance or concern will be reviewed within 24 hours of receipt. The resident has the right to obtain a written decision regarding the grievance or concern within 10 working days . [...]
  3. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interviews, record review, and the facility policy review the facility failed to ensure residents' rights were honored for a clean and comfortable environment, as evidenced by, soiled privacy curtains for two (2) of 30 sampled residents.
  4. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, staff interview, and facility policy review, the facility failed to provide an opened date for a multi-use medication vial and failed to ensure medications, food, and biohazard substances were not stored together for two (2) of four (4) medication rooms.
  5. E
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on record review and interview the facility's Quality Assurance and Performance Improvement (QAPI) Committee failed to ensure the program was sustained during transitions in leadership and failed to maintain implemented procedures and monitor the interventions the committee put into place in March 2022. This was for two (2) recited deficiencies originally cited in March 2022 on an annual recertification survey. The deficiencies were in the area of residents' rights/environment and investigations. The facility's continued failure during two surveys shows a pattern of the facility's inability to sustain an effective QAPI Committee for two (2) of 16 deficient practice citations. Findings Include: [...]
  6. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to provide written notification of facility-initiated transfers to the residents or the Resident Representatives (RR) at the time of the transfer for five (5) of 28 sampled residents. Resident # 24, Resident # 75, Resident #76, Resident # 81, and Resident #126.
  7. D
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to provide written notification of the bed hold policy to a Resident or the Resident Representative (RR) upon transfer for five (5) of 28 sampled residents. Resident # 24, Resident #75, Resident #76, Resident # 81 and Resident # 126.
  8. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on record review and staff interview the facility failed to ensure a Preadmission Screening (PAS) received from the hospital was reviewed and accurate and a Preadmission Screening and Resident Review (PASARR) was initiated for a resident with a major mental illness for one (1) of four (4) residents reviewed for PASARR. (Resident #17).
  9. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interviews, record review, and the facility policy review, the facility failed to implement a comprehensive care plan intervention related to a securing device for indwelling catheter tubing for one (1) of 30 sampled residents. Resident #53 Findings Include: A record review of the facility's policy Care Plans, Comprehensive Person-Centered dated 10/2022, revealed . A comprehensive, person-centered care plan .is developed and implemented for each resident. Policy Interpretation and Implementation . 7. The comprehensive, person-centered care plan . b. describes the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being . [...]
  10. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interviews, record review, and facility policy review the facility failed to provide Activities of Daily Living (ADL) care related to showers and baths for residents who require assistance for two (2) of three (3) residents reviewed for ADL care.
  11. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interviews, record review, and facility policy review, the facility failed to ensure indwelling catheter tubing was secured to prevent complications for one (1) of 10 residents reviewed for indwelling catheters.
  12. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interviews, record review, and facility policy review the facility failed to handle dinnerware in a manner to prevent the possible spread of infection for one (1) of one (1) resident observed for contact isolation.
  13. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interview, record review, and facility policy review the facility failed to provide influenza and pneumococcal vaccines to residents who requested the vaccine for four (4) of 30 sampled residents. Resident #17, Resident #48, Resident #31 and Resident #137.
  14. D
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to provide effective pest control related to roaches for two (2) of four (4) days of survey. Findings Include: Review of the facility's policy, Pest Control, reviewed 04/10/23, revealed, Policy Statement Our facility shall maintain an effective pest control program. Policy Interpretation and Implementation. 1. This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents . On 4/1/24 at 12:10 PM, a large roach was observed moving under the door from the kitchenette to the dayroom where the residents were eating lunch. The roach continued down the hall and entered a resident's room. [...]
  15. B
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, record review, and facility policy review, the facility failed to post the Daily Nurse Staffing for three (3) of four (4) days of survey.
  16. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to complete a thorough investigation regarding an injury of unknown origin for one (1) of six (6) residents reviewed for accidents.
March 16, 2022Standard inspection · 11 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, staff interviews, record reviews, and facility policy review the facility failed to clean the thermometer between each food item during tray line temperature testing and failed to record tray line temperatures for breakfast and lunch two (2) out of six (6) days of survey. Findings Include: Record review of the facility's policy, Food Temperature, dated 11/13/2009, revealed, Food is served at the correct temperature. Foods of both plant and animal origin must be cooked, maintained and stored at appropriate temperatures. Procedure . 1. b. Check temperatures of food on the steam tables before it is served .3. Use a sanitized thermometer to evaluate food temperatures of all food items to be served . [...]
  2. D
    Honor the resident's right to manage his or her financial affairs.
    F567 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on interviews, facility policy review and record reviews, the facility failed to ensure residents had ready and reasonable access to personal funds for four (4) of 32 sampled residents. Resident #19, Resident #23, Resident #46, and Resident #77.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, staff interviews, record review and facility policy review, the facility failed to maintain and provide a safe and sanitary shower room for Shower room [ROOM NUMBER] and Shower Room # 2 and failed to ensure two (2) resident wheelchairs were repaired for two (2) of six (6) days of survey.
  4. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, family and staff interviews, record review and facility policy review, the facility failed to identify the use of a Geri chair with a tray as a physical restraint for one (1) of three (3) residents reviewed. Resident 101.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on staff interviews, record reviews, and facility policy review, the facility failed to revise the care plan after a resident had a fall for one (1) of thirty (32) residents reviewed for care plans. Resident #13.
  6. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, interviews, record reviews, and facility policy review, the facility failed to implement an ongoing resident-centered activities program that incorporates the resident's interests on the memory care unit for three (3) of three (3) residents out of 33 residents on the unit. Residents #57, #64, and #126.
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, interviews, record review, and facility policy review, the facility failed to reassess the resident fall risk, determine the root cause of a fall, address the risk factors for the fall, and implement an intervention to reduce the likelihood of another fall for (1) of three (3) residents reviewed for falls. Resident #13.
  8. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observation, staff interviews, and facility policy review the facility failed to clean the suprapubic catheter tubing in a manner to prevent urinary tract infections for one (1) of five (5) catheter care observations. Resident #77. Findings Include: Record review of the facility 's policy, Catheter Care Suprapubic, dated 8/25/2014, revealed .Steps in the Procedure .6 .Wash the outer part of the catheter tube with soap and water . On 3/9/22 at 2:30 PM, during an observation of suprapubic catheter care being performed by Licensed Practical Nurse #2 (LPN), she failed to clean the catheter tubing. On 3/9/22 at 3:45 PM, in an interview with LPN #2, she stated she should have cleaned the suprapubic catheter tubing and her actions could have caused the Resident to acquire an infection. [...]
  9. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on staff interviews, record reviews, and facility policy review, the facility failed to re-evaluate the use of a psychotropic medication within 14 days, including documentation of the continued need and duration of the medication for one (1) of four (4) residents reviewed for unnecessary medications. Resident #120.
  10. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observation, resident and staff interviews, record review and test tray, the facility failed to ensure food was palatable were satisfactory for four (4) of 32 sampled residents. Residents #19, #23, #77 and #83. Findings Include: On 03/07/22 03:15 PM in the Resident Council meeting Residents #19, #23 and #83 stated continuously about receiving tasteless food daily. On 3/8/22 at 9:18 AM, in an interview with the Dietary Manager stated he is aware of the bland taste concerns. On 03/06/22 at 11:52 AM, in an interview with Resident # 83, she stated the food does not have any taste. It tastes like it is right out of the can. On 03/06/22 at 12:08 PM, in an interview with Resident # 77, the resident stated the food does not taste good. On the 3/8/22 at 1:10 PM, the State Agency (SA) received a test tray for lunch. [...]
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2022
    Inspectors wroteBased on observations, interviews, and facility policy review, the facility failed ensure staff washed or sanitized hands during wound care for one (1) resident of three (3) residents reviewed with wounds. Resident #77 Findings Include: Record review of the facility ' s policy, Dressings, Dry/Clean dated 8/25/2014, revealed .Steps in the Procedure .15. Cleanse the wound with ordered cleanser .16. Use dry gauze to pat the wound dry 17. Change gloves 18. Apply the ordered dressing . On 03/06/22 at 12:08 PM, in an interview with Resident # 77, he stated he had a pressure wound on his buttocks. During the wound care observation of the sacral wound, on 3/9/22 at 2:30 PM, for Resident #77, Licensed Practical Nurse #2 (LPN), did not change her soiled gloves, wash or sanitize her hands, or don clean gloves after cleaning the wound and before applying calcium alginate to the sacral wound. [...]

Fire safety inspections

2 fire safety citations on file: 1 on August 21, 2025, 1 on March 16, 2022.

Every fire safety citation2 citations
  1. D
    Install corridor and hallway doors that block smoke.
    K 363 · August 21, 2025 · Corrected (the home has a date of correction)
  2. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · March 16, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
April 3, 2025Fine $22,320
March 21, 2025Fine $8,607
March 21, 2025Fine $8,608
August 14, 2024Fine $8,157

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMississippiUnited States
All nursing staff (RN, LPN and aides)3.464.183.86
Registered nurses0.460.640.69
All nursing staff on weekends3.163.503.42
Nurse aides2.12
Licensed practical nurses0.87
Nursing staff turnover (share who left in a year)57.0%45.7%45.8%
Registered nurse turnover52.6%38.5%42.9%
Administrators who left2

CMS expects 3.06 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.58 on weekdays and 3.16 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.37 in April to June 2025 to 3.46 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.460.463.583.16 0.0%0 of 90143
Oct to Dec 20253.410.393.523.14 0.0%0 of 92150
Jul to Sep 20253.430.433.543.13 0.0%0 of 92146
Apr to Jun 20253.370.453.513.01 0.0%0 of 91144
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Mississippi, Jan to Mar 20264.090.604.353.446.2%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Mississippi

JobMedianMiddle halfEmployed
Mississippi, all employers
CNAs (nursing assistants)$15.15$14.19 to $16.9214,200
LPNs and LVNs$24.14$22.50 to $27.909,850
Registered nurses$37.06$31.22 to $40.6229,060
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For The Pillars of Biloxi. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMississippiUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
23.620.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.71.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.12.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.73.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.02.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.719.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.56.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
29.321.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
21.627.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
16.215.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.32.41.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.62.91.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for The Pillars of Biloxi's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (46.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

46.5% this home

No different from the national rate

US median of homes 51.5% · Mississippi: 21 better, 14 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 68 eligible stays.

Potentially preventable readmissions

11.4% this home

No different from the national rate

US median of homes 10.7% · Mississippi: 1 better, 10 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 76 eligible stays.

Infections that led to a hospital stay

7.4% this home

No different from the national rate

US median of homes 7.1% · Mississippi: 1 better, 3 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 42 eligible stays.

Self-care and mobility at discharge

13.0% this home

Median of homes: Mississippi52.2% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 23 residents counted.

Falls with major injury

0.0% this home

Median of homes: Mississippi0.7% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 48 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Mississippi2.8% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 48 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Mississippi98.3% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 6 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: CLC OF BILOXI LLC. CMS links this home to Community Eldercare Services, a group of 17 nursing homes averaging 2.1 stars overall.

NameRoleTypeShareSince
Wright, Douglas5% or greater direct ownership interestIndividual04/01/2000
Community Eldercare Services, LLCOperational/managerial controlOrganization04/01/2000
Aultman, LanaOperational/managerial controlIndividual04/15/2025
Hoover, RickOperational/managerial controlIndividual03/06/2023
Wright, DouglasOperational/managerial controlIndividual03/24/2000
Community Eldercare Services, LLCAdp of the SNFOrganization01/01/2026
Community Living Centers, LLCAdp of the SNFOrganization01/01/2026
Aultman, LanaAdp of the SNFIndividual04/15/2025
Hoover, RickAdp of the SNFIndividual01/01/2026

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on February 24, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on August 21, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on August 21, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on August 21, 2025: "Provide and implement an infection prevention and control program."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.16 hours per resident per day, below the Mississippi average of 3.50.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

Mississippi contacts for a concern about a nursing home

These are the official offices in Mississippi. NursingHomeClear cannot take or act on complaints.

Common questions

What is The Pillars of Biloxi's Medicare star rating?
CMS rates The Pillars of Biloxi 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Pillars of Biloxi get at its last inspection?
7 health deficiencies at the standard inspection on August 21, 2025. The Mississippi average is 6.8.
Has The Pillars of Biloxi been fined?
Yes. CMS lists 4 fines totaling $47,692 in the last three years.
Does The Pillars of Biloxi accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Pillars of Biloxi?
CMS lists 9 owners and managers, and links the home to Community Eldercare Services. Legal business name: CLC OF BILOXI LLC.

Sources

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