Twin Towers
5343 Hamilton Avenue, Cincinnati, OH 45224 · Hamilton County · (513) 853-2000
75 certified beds, about 61 residents a day · Non profit - Corporation · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366023 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 26, 2026, inspectors cited 3 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 12 health citations since November 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.06 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.19 of those hours.
51.0% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.
February 26, 2026Standard inspection · 3 citations · risk-based survey (a shorter visit CMS gives only to higher performing homes)
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on medical record review, observation, staff interview, review of facility policy, and review of online guidelines from the National Pressure Ulcer Advisory Panel (NPUAP), the facility failed to thoroughly assess a resident's skin and failed to identify pressure ulcers (injuries to skin and underlying tissue caused by prolonged pressure, friction, or shear, usually over bony areas like the hips, heels, or tailbone) until they had reached an advanced stage. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on medical record review, family interview, staff interview, and policy review, the facility failed to ensure resident responsible parties were notified of changes in condition. This affected two Residents (#08 and #12) of the five residents reviewed. The facility census was 61. Review of the medical record of Resident #08 revealed an admission date of 12/08/25. Diagnoses included end-stage renal disease (ESRD), dependence on renal dialysis, chronic obstructive pulmonary disease (COPD), and hypothyroidism. Review of the medical record revealed on 12/09/25, Resident #08 weighed 118.6 pounds (lb.). On 12/13/25, the resident weighed 112 lb. On 12/23/25, the resident weighed 113.6 lb. On 12/31/25, the resident weighed 110.8 lb. On 01/10/26, the resident weighed 109.6 lb. On 01/21/26, the resident weighed 105.4 lb. On 01/01/26, the resident weighed 100.4 lb. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on record review, staff interviews and policy review, the facility failed to adequately monitor residents' weights to ensure accuracy of documented weight loss/gain. This affected two Residents (#10 and #12) out of three residents reviewed for nutrition. The facility census was 61. Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] with diagnoses of Parkinsonism, cognitive communication deficit, and bipolar disorder. Review of the physician order dated 10/04/24, revealed Resident #10 was ordered to receive a regular diet, regular consistency. Review of the weights for Resident #10 revealed the resident had documented weights on 10/08/25 of 195 pounds (lbs.) and on 11/21/25 of 172.8 lbs. This represented an 11.38 percent (%) weight loss in forty-three days. The resident's next documented weight was on 12/19/25 (204.4 lbs.). [...]
August 30, 2024Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and facility policy review, the facility failed to ensure staff properly stored frozen foods and staff with beards wore beard guards during preparation of food to prevent contamination. The failure had the potential to affect 72 residents who received meals from the kitchen. The census was 72.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and facility policy review, the facility failed to ensure that staff were fit tested for a respirator required for respiratory protection when working with Coronavirus Disease 2019 (COVID-19) positive residents. This had the potential to affect all 72 residents that resided in the facility. The census was 72.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview, medical record review, and facility policy review, the facility failed to notify the physician related to bleeding during indwelling urinary catheter changes for one (Resident #49) of three sampled residents reviewed for urinary catheters. The census was 72.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview, medical record review, and facility policy review, the facility failed to ensure staff followed physician orders for indwelling urinary catheter care for one (Resident #49) of three sampled residents reviewed for urinary catheters. The census was 72.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on staff interview and medical record review, the facility failed to ensure nursing staff possessed and demonstrated competencies and skill set necessary to provide indwelling urinary catheter care for one (Resident #49) of the sampled residents reviewed for urinary catheters. The census was 72.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on staff interview, medical record review, and facility policy review, the facility failed to ensure pharmacy recommendations were implemented for two (Resident #58 and Resident #72) of five sampled residents reviewed for unnecessary medications. The census was 72.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, staff interview, medical record review, and facility policy review, the facility failed to ensure the medication error rate was less than five percent (%). There were five errors out of 31 opportunities, which resulted in a medication error rate of 16.13% for two (Resident #29 and Resident #49) of three residents observed for medication administration. The census was 72.
November 3, 2022Standard inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview policy review, the facility failed to label and date foods, accurately test for dishwasher sanitation and use hand gloves in a sanitary manner during food service. This had the potential to affect all the resident's receiving food from the kitchen. The total facility census was 76. Findings Include: 1. During the kitchen tour observation on 10/31/22 at 8:30 A.M. revealed the following sanitation violations in the main kitchen: The ice machine scoop was laying horizontally on a counter and not draining vertically. In the walk in refrigerator there were undated, uncovered yogurt fruit plates, a serving container of gravy, and tub of macaroni and cheese. There were 12 undated and unlabeled pies and four serving containers of egg salad. There were two opened undated bags of bread. In the walk-in freezer there was food and paper debris on the floor. [...]
- D Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on medical record review, observation, staff interview, review of the recipes, review of the menu spreadsheet, and policy review, the facility failed to provide puree foods as planned by a Registered Dietitian. This affected two residents (#27 and #35) out of three residents reviewed for puree food diets. The facility census was 76. Findings Include: 1. Review of the medical record revealed Resident #27 was admitted to the facility on [DATE]. Diagnoses included bone necrosis of the mouth gums, dysphagia and gastro-esophageal reflux disease. Review of the Minimum Data Set (MDS) comprehensive assessment dated [DATE] revealed the resident had moderately impaired cognition and received puree thin liquid diet. 2. Review of the medical record revealed Resident #35 was admitted to the facility on [DATE]. [...]
Fire safety inspections
7 fire safety citations on file: 1 on August 30, 2024, 6 on November 3, 2022.
Every fire safety citation7 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Provide properly protected cooking facilities.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.06 | 3.69 | 3.86 |
| Registered nurses | 1.19 | 0.64 | 0.69 |
| All nursing staff on weekends | 4.66 | 3.28 | 3.42 |
| Nurse aides | 2.60 | ||
| Licensed practical nurses | 1.27 | ||
| Nursing staff turnover (share who left in a year) | 51.0% | 48.7% | 45.8% |
| Registered nurse turnover | 38.1% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.33 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.22 on weekdays and 4.66 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 9.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.92 in April to June 2025 to 5.06 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.06 | 1.19 | 5.22 | 4.66 | 9.5% | 0 of 90 | 61 |
| Oct to Dec 2025 | 4.97 | 1.14 | 5.13 | 4.59 | 10.0% | 0 of 92 | 65 |
| Jul to Sep 2025 | 5.07 | 1.17 | 5.24 | 4.64 | 7.1% | 0 of 92 | 67 |
| Apr to Jun 2025 | 4.92 | 0.98 | 5.07 | 4.54 | 12.2% | 0 of 91 | 67 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.3 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.3 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.9 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.4 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.4 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.5 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 4.1 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 1.8 | 1.8 |
Owners and operators
Legal business name: TWIN TOWERS.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Rivera, Emmanuel | Contracted managing employee | Individual | 03/01/2024 | |
| McDonald, Kenneth | W-2 managing employee | Individual | 01/01/2014 | |
| Stricker, Kristie | W-2 managing employee | Individual | 07/22/2024 | |
| Bowersox, James | Corporate director | Individual | 11/14/2012 | |
| Burgess, Douglas | Corporate director | Individual | 11/17/2021 | |
| East, Sandra | Corporate director | Individual | 11/17/2021 | |
| Hildal, Robyn | Corporate director | Individual | 11/17/2021 | |
| Kahle, Thomas | Corporate director | Individual | 11/17/2021 | |
| McQuinn, Scott | Corporate director | Individual | 11/19/2014 | |
| Present, Philip | Corporate director | Individual | 11/17/2021 | |
| Bowersox, James | Corporate officer | Individual | 11/19/2014 | |
| McQuinn, Scott | Corporate officer | Individual | 11/19/2014 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 26, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 30, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 26, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on August 30, 2024: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
Other nursing homes nearby
- Ohio Living Llanfair Cincinnati, 0.7 mi · 5 of 5 stars · 14 citations
- Mt Airy Gardens Rehabilitation and Nursing Center Cincinnati, 1.6 mi · 2 of 5 stars · 68 citations
- Lakeridge Villa Health Care Center Cincinnati, 2.3 mi · 1 of 5 stars · 40 citations
- Clovernook Health Care and Rehabilitation Center Cincinnati, 2.4 mi · 2 of 5 stars · 49 citations
- Scarlet Oaks Nursing and Rehabilitation Center Cincinnati, 2.4 mi · 3 of 5 stars · 23 citations
- Covenant Village Care Center Cincinnati, 2.6 mi · 3 of 5 stars · 27 citations
- Woods Edge Rehab and Nursing Cincinnati, 3.6 mi · 2 of 5 stars · 44 citations
- Wellspring Health Center Cincinnati, 3.6 mi · 2 of 5 stars · 33 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Twin Towers's Medicare star rating?
- CMS rates Twin Towers 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Twin Towers get at its last inspection?
- 3 health deficiencies at the standard inspection on February 26, 2026. The Ohio average is 10.5.
- Has Twin Towers been fined?
- CMS lists no fines in the last three years.
- Does Twin Towers accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Twin Towers?
- CMS lists 12 owners and managers. Legal business name: TWIN TOWERS.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.