What is White Oak Manor-Kings Mountain's Medicare star rating?

CMS rates White Oak Manor-Kings Mountain 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did White Oak Manor-Kings Mountain get at its last inspection?

9 health deficiencies at the standard inspection on August 12, 2025. The North Carolina average is 4.7.

Does White Oak Manor-Kings Mountain accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns White Oak Manor-Kings Mountain?

CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.

White Oak Manor-Kings Mountain: Inspections & Ratings

The record in brief

At its most recent standard inspection, on August 12, 2025, inspectors cited 9 health deficiencies (the North Carolina average is 4.7, the national average 9.2).

Of 13 health citations since January 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $53,811 in the last three years; the largest was $53,811, and the latest is dated August 12, 2025.

Nurses and nurse aides worked 4.03 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.42 of those hours.

46.5% of nursing staff left within the year CMS measured (North Carolina average 49.0%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

101/23

305/24

908/25

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

August 12, 2025Standard inspection, Complaint inspection · 9 citations

J

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record reviews, resident, staff, resident representative, and Nurse Practitioner (NP) interviews, the facility failed to protect the resident's right to be free from abuse for 4 of 30 residents reviewed for abuse (Resident #32, Resident #59, Resident #86, and Resident #125). On 05/09/25, Resident #32 was heard yelling for help when Resident #154 entered Resident #32's room and grabbed her by the neck and pinned her against the wall. Resident #32 was noted to be swatting at Resident #154 to free herself. Resident #154 sustained scratches to left ear. On 04/20/25, Resident #154 balled up his fist and hit Resident #86 in the mouth. Resident #86 sustained a cut to her upper lip with bleeding. On 04/17/25, Resident #32 was heard yelling for help when Resident #154 entered Resident #32's room and grabbed her arm and pulled it. [...]
E

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record reviews and staff interviews, the facility failed to identify abuse and ensure staff implemented facility's abuse policy and procedures for reporting abuse. This occurred when the facility failed to report allegations of resident-to-resident abuse to the State Survey Agency within the specified time frames. The facility also failed to notify the county Adult Protective Services (APS) of allegations of abuse. This deficient practice affected 4 of 30 residents reviewed for abuse (Resident #32, Resident #59, Resident #86, and Resident #125).
E

Respond appropriately to all alleged violations.

F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record review and staff interviews, the facility failed to complete a thorough investigation after allegations of resident-to-resident abuse occurred. This deficient practice affected 4 of 30 residents reviewed for abuse (Resident #32, Resident #59, Resident #86, and Resident #125).
E

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on observations, record reviews, and Nurse Practitioner and staff interviews, the facility failed to accurately assess 3 of 3 severely cognitively impaired residents for bilateral half side rails on their beds (Resident #2, Resident #64, and Resident #77).
D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on observations, record reviews, resident and staff interviews, the facility failed to maintain a resident's dignity when incontinence care was not provided as needed for 1 of 3 residents reviewed for dignity (Resident #139).
D

Keep residents' personal and medical records private and confidential.

F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record reviews, staff, and family interviews, the facility failed to protect private health information for residents when they provided Resident #153's medical records and a list of resident names, room numbers, medical record numbers, and allergies to Resident #43's Representative at a medical appointment. This deficient practice affected 1 of 2 residents reviewed for privacy (Resident #153).
D

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

F627 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record review, and Hospital Case Manager, Resident's Representative, and staff interviews, the facility failed to allow a resident to return to the first available bed at the facility after being sent to the hospital for a medical and psychiatric (psych) evaluation. The resident remained in the hospital despite being medically cleared to return to the nursing home after 5 days. This deficient practice was evidenced for 1 of 3 residents reviewed for transfer and discharge (Resident #154).
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on observations, record reviews, resident and staff interviews, the facility failed to provide incontinence care to a resident when needed and was alerted by a family member that Resident #139 had laid in a urine soaked brief, clothes, under pad and sheets for several hours. This deficient practice was for 1 of 3 residents reviewed for providing activities of daily living care (Resident #139).
D

Ensure each resident’s drug regimen must be free from unnecessary drugs.

F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 10, 2025

Inspectors wroteBased on record review, and resident, staff, pharmacy and Nurse Practitioner (NP) interviews, the facility failed to prevent a drug regimen free from unnecessary drugs for 1 of 17 residents reviewed for unnecessary medications. Resident #142 was administered a tuberculosis skin test using tubersol. Record Review indicated to only perform a screening as Resident #142 had an allergy to tubersol.

May 2, 2024Standard inspection · 3 citations

D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 14, 2024

Inspectors wroteBased on record review, observation, resident, and staff interviews, the facility failed to develop an individualized person-centered comprehensive care plan in the areas of urinary catheter use and opioid (pain medication) use (Resident #89). This deficient practice was for 1 of 5 residents whose comprehensive care plans were reviewed.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 14, 2024

Inspectors wroteBased on observation, record review, and staff interviews, the facility failed to follow their Hand Hygiene policy and procedure when Nurse #1 failed to sanitize her hands after doffing gloves used to clean stool smears from a resident's rectum and before donning clean gloves to apply treatment to the resident's rectum and then failed to doff her gloves, sanitize her hands and don clean gloves before refastening the resident's brief for 1 of 3 residents (Resident #21) reviewed for incontinence care.
D

Provide bedrooms that don't allow residents to see each other when privacy is needed.

F914 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 14, 2024

Inspectors wroteBased on observations, resident, and staff interviews, the facility failed to provide a privacy curtain for 1 of 14 rooms on the memory care unit reviewed for privacy (room [ROOM NUMBER]).

January 12, 2023Standard inspection · 1 citation

D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 8, 2023

Inspectors wroteBased on record review, and interviews with staff, responsible party and Nurse Practitioner the facility failed to notify the physician when a resident (Resident #142) experienced a second change in condition when the resident's wrist started to swell following an unwitnessed fall. This failure was for 1 of 3 residents reviewed for notification of changes (Resident #142).

Fire safety inspections

16 fire safety citations on file: 3 on May 2, 2024, 13 on January 12, 2023.

Every fire safety citation16 citations

D
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

K 223 · May 2, 2024 · Corrected (the home has a date of correction)
D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · May 2, 2024 · Corrected (the home has a date of correction)
D
Inspect, test, and maintain automatic sprinkler systems.

K 353 · May 2, 2024 · Corrected (the home has a date of correction)
F
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · January 12, 2023 · Corrected (the home has a date of correction)
F
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · January 12, 2023 · Corrected (the home has a date of correction)
F
Provide properly protected cooking facilities.

K 324 · January 12, 2023 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · January 12, 2023 · Corrected (the home has a date of correction)
F
Meet requirements for the installation and maintenance of electrical systems.

K 911 · January 12, 2023 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · January 12, 2023 · Corrected (the home has a date of correction)
D
Have properly located and lighted "Exit" signs.

K 293 · January 12, 2023 · Corrected (the home has a date of correction)
D
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · January 12, 2023 · Corrected (the home has a date of correction)
D
Install an approved automatic sprinkler system.

K 351 · January 12, 2023 · Corrected (the home has a date of correction)
D
Install corridor and hallway doors that block smoke.

K 363 · January 12, 2023 · Corrected (the home has a date of correction)
D
Have properly installed electrical wiring and gas equipment.

K 511 · January 12, 2023 · Corrected (the home has a date of correction)
D
Have restrictions on the use of portable space heaters.

K 781 · January 12, 2023 · Corrected (the home has a date of correction)
D
Have proper medical gas storage and administration areas.

K 923 · January 12, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
August 12, 2025	Fine	$53,811

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	North Carolina	United States
All nursing staff (RN, LPN and aides)	4.03	3.85	3.86
Registered nurses	0.42	0.62	0.69
All nursing staff on weekends	3.53	3.42	3.42
Nurse aides	2.83
Licensed practical nurses	0.78
Nursing staff turnover (share who left in a year)	46.5%	49.0%	45.8%
Registered nurse turnover	46.7%	45.6%	42.9%
Administrators who left	0

CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.23 on weekdays and 3.53 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.80 in April to June 2025 to 4.03 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.03	0.42	4.23	3.53	0.0%	0 of 90	133
Oct to Dec 2025	3.96	0.43	4.12	3.55	0.0%	0 of 92	137
Jul to Sep 2025	3.91	0.44	4.12	3.35	0.0%	0 of 92	136
Apr to Jun 2025	3.80	0.47	4.05	3.18	0.0%	0 of 91	138
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
North Carolina, Jan to Mar 2026	3.65	0.53	3.82	3.25	8.0%	0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for North Carolina

Job	Median	Middle half	Employed
North Carolina, all employers
CNAs (nursing assistants)	$18.49	$17.28 to $21.08	64,010
LPNs and LVNs	$30.42	$28.50 to $33.51	18,010
Registered nurses	$40.56	$37.87 to $49.06	111,120
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	North Carolina	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	27.3	15.6	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.1	0.7	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	1.5	2.3	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	6.0	3.5	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.9	1.4	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	20.6	18.3	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	5.0	5.5	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	17.2	14.0	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	14.4	22.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	7.5	12.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.3	1.8	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.1	1.8	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for White Oak Manor-Kings Mountain's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (44.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

44.4% this home

No different from the national rate

US median of homes 51.5% · North Carolina: 93 better, 25 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 64 eligible stays.

Potentially preventable readmissions

9.4% this home

No different from the national rate

US median of homes 10.7% · North Carolina: 1 better, 4 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 63 eligible stays.

Infections that led to a hospital stay

7.2% this home

No different from the national rate

US median of homes 7.1% · North Carolina: 1 better, 3 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 46 eligible stays.

Self-care and mobility at discharge

38.2% this home

Median of homes: North Carolina54.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 34 residents counted.

Falls with major injury

0.0% this home

Median of homes: North Carolina0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 44 residents counted.

New or worsened pressure ulcers

7.3% this home

Median of homes: North Carolina2.5% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 44 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: North Carolina97.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 20 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: Legal Business Name Not Available.

Name	Role	Type	Share	Since
	Ownership data not available

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on August 12, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on August 12, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on August 12, 2025: "Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on August 12, 2025: "Ensure each resident’s drug regimen must be free from unnecessary drugs."

Other nursing homes nearby

Peak Resources- Shelby
Grover, 5.8 mi · 2 of 5 stars · 10 citations
Belaire Health Care Center
Gastonia, 8.5 mi · 2 of 5 stars · 17 citations
Belmont Health & Rehabilitation
Gastonia, 9.3 mi · 4 of 5 stars · 20 citations
Peak Resources-Cherryville
Cherryville, 9.9 mi · 4 of 5 stars · 17 citations
Carolina Care Health and Rehabilitation
Cherryville, 10.7 mi · 5 of 5 stars · 9 citations
White Oak Manor-Shelby
Shelby, 11.1 mi · 2 of 5 stars · 18 citations
Cleveland Pines
Shelby, 11.5 mi · 3 of 5 stars · 13 citations
Gastonia Health & Rehab Center
Gastonia, 11.6 mi · 1 of 5 stars · 16 citations

North Carolina contacts for a concern about a nursing home

These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.

Common questions

What is White Oak Manor-Kings Mountain's Medicare star rating?: CMS rates White Oak Manor-Kings Mountain 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did White Oak Manor-Kings Mountain get at its last inspection?: 9 health deficiencies at the standard inspection on August 12, 2025. The North Carolina average is 4.7.
Has White Oak Manor-Kings Mountain been fined?: Yes. CMS lists 1 fine totaling $53,811 in the last three years.
Does White Oak Manor-Kings Mountain accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns White Oak Manor-Kings Mountain?: CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.