3700 Old Vestal Road, Vestal, NY 13850 · Broome County · (607) 763-4400
300 certified beds, about 255 residents a day · Government - County · Medicare and Medicaid since 1969
CMS Care Compare ratings, data as of September 1, 2026 · CCN 335291 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on June 13, 2025, inspectors cited 6 health deficiencies (the New York average is 8.1, the national average 9.2).
Of 26 health citations since October 2021, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $166,364 in the last three years; the largest was $166,364, and the latest is dated March 29, 2024.
Nurses and nurse aides worked 4.25 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.42 of those hours.
52.1% of nursing staff left within the year CMS measured (New York average 40.3%).
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
Inspectors wroteBased on observations, record review, and interviews during the recertification survey conducted 6/09/2025-6/13/2025, the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for one (1) of one (1) main kitchen reviewed. Specifically, the main kitchen had dented cans in use; dishes were not air dried; food was not discarded in a timely manner; and food was stored less than 18 inches from the ceiling. Additionally, food was uncovered while being transported through the North Lower Level hallway.
Inspectors wroteBased on observations, record review, and interviews during the recertification survey conducted 6/9/2025-6/13/2025 the facility did not ensure resident rights to personal privacy and confidentiality of their personal and medical records for four (4) of four (4) residents (Residents #1, #93, #141, and #208) reviewed. Specifically, Residents #1, #93, #141, and #208 identifying and personal information was posted in a public area visible to others.
Inspectors wroteBased on observations, record review, and interviews during the recertification survey conducted 6/9/2025 - 6/13/2025, the facility did not develop and implement a comprehensive person-centered care plan for each resident to include services provided to maintain the resident's highest practicable physical well-being for one (1) of two (2) residents (Resident #197) reviewed. Specifically, Resident #197 did not have a care plan for anticoagulant (blood thinner) use.
Inspectors wroteBased on observations, record review, and interviews during the recertification and abbreviated (NY00371020) surveys conducted 6/9/2025-6/13/2025, the facility did not ensure residents who were unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for two (2) of six (6) residents (Residents #127 and #226) reviewed. Specifically, Residents #127 and #226 were not provided with facial grooming/shaving care.
Inspectors wroteBased on observations, record review, and interviews during the recertification and abbreviated (NY00344862) surveys conducted 6/9/2025-6/13/2025, the facility did not ensure accommodation of resident food preferences for two (2) of two (2) (Residents #127 and #195) reviewed. Specifically, Residents #127 and #195 were missing preferred food items on their meal trays.
Inspectors wroteBased on observations, record review, and interviews during the recertification survey conducted 6/9/2025-6/13/2025, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections during one (1) of four (4) lunch meal observations. Specifically, during the lunch meal observation on 6/11/2025 Food Service Aide #27 did not perform hand hygiene after removing their gloves.
Inspectors wroteBased on record review and interview during the abbreviated survey (NY00339000), the facility did not promote and facilitate the resident's right to self-determination through support of resident choice, including the resident's right to choose activities and health care services consistent with their interests, assessments, and plan of care for 1 of 3 residents (Resident #1) reviewed. Specifically, Resident #1 refused care and staff continued to provide care following multiple refusals.
Inspectors wroteBased on record review and interview during the abbreviated survey (NY00339000), the facility did not ensure residents were free from abuse, including but not limited to corporal punishment and any physical restraint not required to treat the resident's medical symptoms, for 1 of 3 residents reviewed (Resident #1). Specifically, licensed practical nurse #4 pushed multiple wet washcloths into the resident's face when the resident declined to receive care and certified nurse aides #5 and 6 held the resident's hands while licensed practical nurse #4 provided care that the resident declined.
Inspectors wroteBased on record review and interview during the abbreviated survey (NY00339000), the facility did not ensure all allegations of abuse, neglect, exploitation, or mistreatment were thoroughly investigated and did not ensure further potential abuse was prevented for 1 of 3 residents (Resident #1) reviewed. Specifically, - certified nurse aide #5 witnessed alleged abuse by licensed practical nurse #4 towards Resident #1 and did not report the alleged abuse immediately resulting in licensed practical nurse #4 continuing to have access to residents for the remainder of the shift while the investigation was pending. - Statements from staff, given the facility, documented additional potential abuse and those allegations were not investigated. - The resident was not assessed by a qualified professional timely following allegation of abuse.
Inspectors wroteBased on record review and interview during the recertification survey conducted 3/18/2024-3/29/2024, the facility failed to vaccinate eligible residents with the pneumococcal vaccination (a vaccination developed to minimize the risk of acquiring, transmitting, or experiencing complications of pneumonia) for 44 of 245 residents who consented to the pneumococcal vaccine. Specifically, from 9/5/2023 through 3/25/2024, Residents #12, #14, #17, #18, #24, #27, #31, #43, #45, #57, #63, #74, #82, #95, #102, #103, #108, #109, #117, #118, #126, #129, #134, #165, #173, #177, #186, #192, #213, #214, #215, #216, #219, #222, #224, #226, #229, #235, #484, #533, #585, #586, #587, and #633 consented to and had medical orders to receive the pneumococcal vaccine and did not receive it. [...]
Inspectors wroteBased on observation, record review and interview during the recertification and abbreviated (NY00314754, NY00319010, NY00320020, NY00327419, NY00331182, and NY00334923) surveys conducted 3/18/2024-3/29/2024 the facility failed to provide adequate supervision to prevent accidents for 4 of 10 residents (Residents #114, #174, #191, and #213) reviewed. Specifically, Residents #114, #191, and #213 were subjected to physical aggression and sexually abusive behaviors by Resident #174 and the facility failed to develop or implement strategic interventions for Resident #174 to protect other residents from victimization. Subsequently, Resident #174 pushed Resident #114 causing Resident #114 to sustain a hip fracture; Residents #174 and #213 were found in sexually inappropriate situations three times; [...]
Inspectors wroteBased on record review and interview during the recertification survey conducted 3/18/2024-3/29/2024, the facility did not ensure that licensed nurses had the appropriate competencies and skill sets necessary to provide nursing care and related services to assure residents safety and attain or maintain the highest practicable physical, mental and psychosocial well- being for each resident for 4 of 4 licensed nurses (licensed practical nurses #31, #45, #48, and registered nurse #51) reviewed. Specifically, licensed practical nurses #31, #45, #48 and registered nurse #51 did not receive routine competency evaluations that covered key skill-set areas including accessing venous access devices, vacuum assisted wound closure devices (wound VACs), hand hygiene, and medication administration. [...]
Inspectors wroteBased on record review and interview during the recertification survey conducted 3/18/2024-3/29/2024 the facility did not ensure certified nurse aide performance reviews were completed once every 12 months for 5 of 5 certified nurse aides (certified nurse aides #35, #41, #42, #43, and #44) reviewed. Specifically, there was no documented evidence certified nurse aides #35, #41, #42, #43, and #44 had performance reviews at least once every 12 months.
Inspectors wroteBased on record review and interviews during the recertification survey conducted 3/18/2024-3/29/2024 the facility's governing body did not establish and implement policies regarding the management and operation of the facility. Specifically, there was not consistent communication between the governing body and the facility Administrator to ensure regulatory compliance. Multiple deficiencies including an immediate jeopardy in Influenza and Pneumococcal Immunizations (F883) were identified during the recertification survey.
Inspectors wroteBased on observation, record review, and interview during the recertification and abbreviated (NY00328316) surveys conducted 3/18/2024-3/29/2024 the facility did not ensure residents received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan for 1 of 3 residents (Resident #223) reviewed. Specifically, Resident #223 had an order for a vacuum assisted closure device (a device that uses negative pressure for wound healing) and the device was observed unplugged and not functioning.
Inspectors wroteBased on observation, record review, and interview during the recertification survey conducted 3/18/2024 -3/29/2024, the facility did not ensure parenteral fluids (delivery of fluid or medication through a vein) were administered consistent with professional standards of practice and in accordance with physician orders, the comprehensive person-centered care plan, and the resident's goals and preferences for 1 of 1 resident (Resident #207) reviewed. Specifically, Resident #207 had an intravenous access device, the physician orders did not include the length of the external catheter or directions for measuring the catheter (to ensure it did not migrate or dislodge); licensed nurses did not know the type of the catheter the resident had; documentation of catheter care was inconsistent; and the care plan did not include daily care and monitoring of the device. [...]
Inspectors wroteBased on observation, record review, and interview during the recertification and abbreviated (NY00328316) surveys conducted 3/18/2024-3/29/2024, the facility failed to ensure that residents were free of any significant medication errors for 1 of 1 resident (Resident #207) reviewed. Specifically, Resident #207 was given an incomplete dose of an intravenous antibiotic, 1 late administration of an intravenous antibiotic, and the intravenous access site was not flushed as ordered. Additionally, deficiencies in quality of care related to parenteral/intravenous fluids, and competent nurse staffing were identified in the areas of Parenteral/IV fluids (F694), and Competent Nursing Staff (F726).
Inspectors wroteBased on observation and interview during the recertification and abbreviated (NY00311514) surveys conducted 3/18/2024-3/29/2024 the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 4 of 5 residents (Residents #3, #147, #195, and #212). Specifically, licensed practical nurse #45 did not perform hand hygiene between medication administrations to Residents #3, #147, #195, and #212. (Refer to F 726 Competent Nursing Staff).
Inspectors wroteBased on observation, record review, and interview during the abbreviated survey (NY00301138) the facility did not assess residents for risk of entrapment from bed rails prior to installation, review the risks and benefits of bed rails with the resident or resident representative, and obtain informed consent prior to the installation of bed rails for 3 of 3 residents (Residents #1, #2, and #3) reviewed. Specifically, for Residents #1, #2, and #3 there was no documented evidence bed rail assessments were completed, and consents were obtained prior to bed rail installation; there was no documented evidence the risks and benefits of bed rails were explained to the residents or their representatives prior to bed rail use; and there were no care plans that included the use and monitoring of bed rails.
Inspectors wroteBased on record review and interview during the recertification survey conducted from 10/25/21-10/29/21, the facility failed to ensure that each resident was screened for a mental disorder (MD) or intellectual disability (ID) prior to admission for 2 of 35 residents (Residents # 165 and #187) reviewed. Specifically, there was no documentation that a Preadmission Screening and Resident Review (PASARR, New York State Department of Health form 695) was completed for Residents #165 and #187 by a qualified screener prior to admission to the facility.
Inspectors wroteBased on record review and interview during the recertification survey conducted from 10/25/21-10/29/21, the facility failed to ensure the participation of the resident and the resident's representative(s) in the development of a comprehensive care plan for 1 of 1 resident (Resident #191) reviewed. Specifically, Resident #191 was not invited to attend their comprehensive care plan meeting and the resident expressed a desire to participate.
Inspectors wroteBased on observation, record review and interview during the recertification survey conducted 10/25/21- 10/29/21, the facility failed to ensure residents who are unable to carry out activities of daily living (ADLs) receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for 1 of 3 residents (Resident #38) reviewed. Specifically, Resident #38 did not receive incontinence care as care planned and was observed inappropriately dressed.
Inspectors wroteBased on observation, record review and interview during the recertification and abbreviated surveys (NY00283499) conducted from 10/25/2021 through 10/29/2021, the facility failed to ensure the environment remained as free of accident hazards as possible and that each resident received adequate supervision and assistance devices to prevent accidents for 1 of 4 residents (Residents #37), 2 resident bathrooms and 1 shower room reviewed. Specifically, Resident #37 sustained a burn to their left ankle after a staff member spilled a reheated bowl of oatmeal on the resident and the facility did not develop a plan to prevent reoccurrences. Additionally, the hot water from bathroom sinks in South Unit resident room [ROOM NUMBER] and South Unit resident room [ROOM NUMBER] was over 120 degrees Fahrenheit (F), and the South Unit 2 shower room had a water temperature over 120 F.
Inspectors wroteBased on observation, record review and interview during the recertification survey conducted 10/25/21-10/29/21, the facility failed to provide necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being in accordance with the comprehensive assessment and plan of care for 1 of 6 residents (Resident #202) reviewed. Specifically, Resident #202 was withdrawn and seclusive in their room and was refusing food and medications and a referral for behavioral health services was not completed as ordered.
Inspectors wroteBased on observation and interview during the recertification survey conducted 10/25/21-10/29/21, the facility failed to label drugs and biologicals in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions, and the expiration date when applicable for 1 of 4 nursing unit medication rooms and 1 of 5 medication carts (South 2B unit medication room and medication cart) reviewed. Specifically, the facility did not dispose of expired medications and biologicals in the medication room and medication cart on South 2B unit. The facility policy Medication Storage revised 2/6/19 documented all medications were to be stored according to pharmacy instructions and manufacturer recommendations. The policy did not document protocol for monitoring for expired medications or biologicals. [...]
Inspectors wroteBased on observation, interview, and record review during the recertification survey conducted from 10/25/21-10/28/21, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 main kitchen reviewed. Specifically, the main kitchen had an unclean/unsanitary empty storage room floor, multiple dirty/stained ceiling tiles and multiple unlabeled and outdated food items.
28 fire safety citations on file: 15 on June 13, 2025, 9 on March 29, 2024, 4 on October 29, 2021.
| Date | Penalty | Amount or length |
|---|---|---|
| March 29, 2024 | Fine | $166,364 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New York | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.25 | 3.63 | 3.86 |
| Registered nurses | 0.42 | 0.71 | 0.69 |
| All nursing staff on weekends | 3.73 | 3.18 | 3.42 |
| Nurse aides | 2.42 | ||
| Licensed practical nurses | 1.41 | ||
| Nursing staff turnover (share who left in a year) | 52.1% | 40.3% | 45.8% |
| Registered nurse turnover | 54.1% | 39.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.78 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.46 on weekdays and 3.73 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 44.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.22 in April to June 2025 to 4.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.25 | 0.42 | 4.46 | 3.73 | 44.3% | 0 of 90 | 255 |
| Oct to Dec 2025 | 4.01 | 0.40 | 4.22 | 3.47 | 40.2% | 0 of 92 | 258 |
| Jul to Sep 2025 | 4.27 | 0.44 | 4.49 | 3.70 | 42.3% | 0 of 92 | 250 |
| Apr to Jun 2025 | 4.22 | 0.47 | 4.51 | 3.50 | 47.7% | 0 of 91 | 248 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New York, Jan to Mar 2026 | 3.55 | 0.68 | 3.72 | 3.13 | 9.8% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Trains nurse aides: this home runs a state-approved CNA program for its own hires (state list: NYS DOH Nurse Aide Training Programs (nursing homes), as of October 1, 2026). A nursing home cannot charge aides it employs, or has offered a job, for state-approved training (42 CFR 483.152(c)). See Willow Point Rehabilitation and Nursing Center CNA training on CareerFunded, our sister site for career training.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New York, all employers | |||
| CNAs (nursing assistants) | $23.36 | $21.04 to $24.99 | 87,990 |
| LPNs and LVNs | $32.30 | $29.52 to $37.00 | 39,400 |
| Registered nurses | $52.62 | $45.60 to $62.34 | 205,810 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New York | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.9 | 14.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.9 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.4 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.9 | 12.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.1 | 6.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.6 | 13.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.1 | 20.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.2 | 9.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.4 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Willow Point Rehabilitation and Nursing Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (50.8% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
50.8% this home
No different from the national rate
US median of homes 51.5% · New York: 101 better, 157 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 265 eligible stays.
9.7% this home
No different from the national rate
US median of homes 10.7% · New York: 12 better, 5 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 255 eligible stays.
7.9% this home
No different from the national rate
US median of homes 7.1% · New York: 7 better, 21 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 156 eligible stays.
61.3% this home
Median of homes: New York60.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 137 residents counted.
1.1% this home
Median of homes: New York0.6% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 191 residents counted.
2.6% this home
Median of homes: New York2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 191 residents counted.
100.0% this home
Median of homes: New York98.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 81 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: BROOME COUNTY.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Broome County | Direct ownership interest | Organization | 11/01/1967 | |
| Broome County | Operational/managerial control | Organization | 11/01/1967 | |
| Jerzak, Stephanie | Operational/managerial control | Individual | 09/26/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
Licensed assisted living homes in the same town or within 5 miles, each with its New York inspection record.
These are the official offices in New York. NursingHomeClear cannot take or act on complaints.