Arbors West
375 West Main Street, West Jefferson, OH 43162 · Madison County · (614) 879-7661
94 certified beds, about 71 residents a day · For profit - Corporation · Medicare and Medicaid since 1979
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365426 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 27, 2025, inspectors cited 15 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 42 health citations since June 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.43 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
52.7% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Arbors at Ohio, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
706/19
1004/22
112/23
410/24
101/25
1503/25
103/26
305/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 42 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
32D
7E
2F
Potential for minimal harm
0A
1B
0C
May 21, 2026Complaint inspection · 3 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview, medical record review, and review of facility policy, the facility failed to notify representatives or emergency contacts of room changes for Residents #9, #59, and #79. This affected three residents (#9, #59, #79) of three residents reviewed for room changes. The facility census was 71.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to ensure family was invited to care conferences for one, (Resident #59) of three residents reviewed for care conferences. The facility census was 71.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, interview and facility policy review, the failed to ensure Resident #74's medication administration was accurately documented. This affected one of three residents reviewed for medication concerns. The facility census was 69.
March 26, 2026Complaint inspection · 1 citation
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations , interviews and review of the policy, the facility failed to ensure the confidentiality and privacy of one resident (#10) of three (#20 and #22) residents reviewed for abuse. The census was 72.
March 27, 2025Standard inspection · 15 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, record review, and staff interviews, facility failed to maintain proper hand hygiene during food service. This had potential to affect all facility residents. Facility census was 82.
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observations, record review, and resident and staff interviews, facility failed to maintain the grounds in a clean and safe manner regarding cigarette butts on the property. This had potential to affect all facility residents. Facility census was 82.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review, resident and family interview, facility staff interviews, and facility policy review, the facility failed to ensure interdispinary quarterly care conferences were completed for Residents #7, #9 and #36. This affected three residents of six reviewed for care conferences. The facility also failed to update a care plan for an anticoagulant for former Resident #51. This affected one resident of 18 resident care plans reviewed. Facility census was 82.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review, interviews, and facility policy review, the facility failed to timely respond to monthly medication regimen reviews (MRR) for four residents (Resident #32, #53, #62, and #73) out of five residents reviewed for unnecessary medications. The facility census was 82.
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observations, record review, and staff interviews, facility failed to ensure puree was made to the proper consistency. This had potential to affect 11 Residents (#7, #16, #17, 31, #32, #39, #43, #45, #59, #77, and #236) identified by facility to have orders for puree food. Facility census was 82.
- D Honor the resident's right to manage his or her financial affairs.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure residents authorizations were signed with witnesses as required. This affected two Residents (#12, and #36) of seven authorizations reviewed. The facility identified 41 Residents (#1, #2, #4, #5, #6, #7, #10, #11, #12, #13, #15, #17, #18, #19, #21, #22, #24, #27, #28, #29, #30, #31, #33, #36, #41, #43, #44, #45, #46, #47, 49, #50, #53, #54, #55, #58, #62, #64, #66, #137, and #232) with resident fund accounts. Facility census was 82.
- D Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Inspectors wroteBased on record review, staff interview, and facility policy review, the facility failed to ensure residents were provided spenddown notifications when their accounts balances exceeded $1800.00. This affected two Residents (#17 and #43) of two reviewed with account balances over $1800.00. Facility identified 41 Residents (#1, #2, #4, #5, #6, #7, #10, #11, #12, #13, #15, #17, #18, #19, #21, #22, #24, #27, #28, #29, #30, #31, #33, #36, #41, #43, #44, #45, #46, #47, 49, #50, #53, #54, #55, #58, #62, #64, #66, #137, and #232) with Resident fund accounts. Facility census was 82.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, facility staff interview, and facility policy review, the facility failed to develop an accurate and comprehensive care plan for one (Resident #55) with Post Traumatic Stress Disorder (PTSD), of one reviewed for PTSD. The facility census was 82.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure they communicated with the dialysis center. This affected one Resident (#69) of one reviewed for dialysis. The facility identified two residents receiving care from dialysis centers (#69 and #132). Facility census was 82.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on record review and facility staff interviews the facility failed to ensure individualized trauma informed care was implemented for one resident (Resident #55) of one reviewed for Post Traumatic Stress Disorder (PTSD). The facility census was 82.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on medication administration observations, staff interview, record review, and facility policy review, the facility failed to follow ordered parameters for blood pressure medication administration for one (Resident #240) of three residents observed for medication administration. The facility census was 82.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on medical record review, staff interview, and review of facility policy, the facility failed to ensure a resident had an appropriate diagnosis for the use on an antipsychotic medication. This affected one (#32) of five reviewed for unnecessary medications. The census was 82.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on medication administration observations, staff interview, record review, and facility policy review, the facility failed to ensure medications were administered as ordered resulting in a medication errors rate of 6.45 percent (%). This affected one resident (Resident #240) out of three residents observed for medication administration. The facility census was 82.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and facility staff interview the facility failed to maintain an accurate and complete record for one (Resident #53) who received hospice services. This affected one of one reviewed for hospice services. The facility census was 82.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on medication administration observations, staff interview, and facility policy review, the facility failed to ensure medications were administered in a manner to prevent contamination or infection. This affected one resident (Resident #240) out of three residents observed during medication administration observations. The facility census was 82.
January 6, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on medical record review, review of facility surveillance footage, review of facility self-reported investigation, staff interviews, and review of facility policy, the facility failed to protect three residents (Resident #46, #74, and #75) from misappropriation when Former Licensed Practical Nurse (LPN) #200 misappropriated their pain medications. This had the potential to affect fifteen residents on the east unit under the care of Former LPN #200. The facility census at the time of the incident was 77 residents.
October 10, 2024Complaint inspection · 4 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, staff interview, resident interview, and record review, the facility failed to respond to call lights in a timely manner. This affected two residents (#35 and #49) of three reviewed for call light response. Facility census was 73.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interviews, and resident interviews, the facility failed to ensure residents had linens placed on their beds to ensure a comfortable homelike environment. This affected one resident (#35) of three reviewed for environment. Facility census was 73.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, staff and resident interviews, and record review, the facility failed to ensure residents received showers as scheduled. This affected one resident (#35) of three reviewed for Activities of Daily Living (ADLs). Facility census was 73.
- D Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased on observation, staff interview, and record review, facility failed to ensure residents received a full and nutritious meal. This effected one resident (#35) of three reviewed for nutritious meals. Facility census was 73. Findings Review of the medical record for Resident #35 revealed an admission date of 07/19/24. Diagnoses included diabetes, spinal muscular atrophy, chronic myeloid leukemia, respiratory failure with hypoxia, pulmonary fibrosis, and bipolar disorder. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #35 was cognitively intact and required set up assist for eating. Review of the plan of care dated 12/10/23 revealed resident was at risk for altered nutritional status with interventions to provide meals based on food preferences and as ordered update preferences on the tray ticket. [...]
December 5, 2023Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on medical record review, review of hospital discharge orders, staff interview and review of medication information from Medscape, the facility failed to ensure a resident received anticoagulant medications as physician ordered resulting in significant medication errors. This affected one (#10) of three residents reviewed for medication administration. Facility census was 65.
April 12, 2022Standard inspection · 10 citations
- E Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, medical record review, staff and resident interviews, and facility policy review, the facility failed to implement physician order for half grab bars for Residents #33 and #34, failed to implement physician order for a restorative program for Resident #8, and failed to implement physician order for a Blue Hand and Extension Splint for Resident #56. This affected four (Residents #8, #33, #34, and #56) of five residents reviewed for positioning/mobility. The facility identified 29 residents with contractures. The facility census was 61.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on medical record review and staff interview, the facility failed to timely address pharmacy recommendations. This affected six (Residents #22, #25, #33, #34, #40, and #56) of six residents reviewed for unnecessary medications. The facility census was 61.
- E Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on medical record review, staff interview, and review of the facility's policy, the facility failed to timely address pharmacy recommendations to address psychotropic medication use. This affected five (Resident #25, #33, #34, #40, and #56) of six reviewed for unnecessary medications. The facility census was 61.
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on record review, resident and staff interviews, and facility policy review, the facility failed to conduct or invite the resident to attend care conferences. This affected two (Residents #45 and #57) of three residents reviewed for care planning. The facility census was 61.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure the resident's Minimum Data Set (MDS) assessments were accurately completed. This affected two (Residents #8 and #30) of 20 residents reviewed for MDS assessments. The facility census was 61.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, medical record review, resident and staff interviews, review of fall reports, and review of facility policy, the facility failed to implement the appropriate fall procedure following Resident #40's fall and failed to implement fall interventions for Resident #34 who had a history of multiple falls. This affected two (Residents #34 and #40) of four residents reviewed for falls. The facility census was 61.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on medical record review, staff interview, observation, and review of the facility's policy, the facility failed to ensure a resident's enteral nutrition (tube feeding) was being administered as ordered. This affected one (Resident #30) of two residents reviewed for tube feeding. The facility identified two residents residing in the facility currently receiving tube feeding. The facility census was 61.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on medical record review, staff interview, review of a hospice contract, and facility policy review, the facility failed to ensure a hospice communication notes were kept on-site and were available to the facility staff for one resident (Resident #44). This affected one (Residents #44) of 20 residents reviewed for medical records. The facility census was 61.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review, staff interview, and policy review, the facility failed to offer residents pneumococcal immunization. This affected two (Resident #14 and #32) of five residents reviewed for immunizations. The facility census was 61.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on medical record review, staff interview, and review of the facility policy, the facility failed to notify the Long-Term Care Ombudsman timely and failed to provide a transfer notice to the resident and/or resident's representative when Residents #36 and #59 were sent out to a local hospital. This affected two (#36 and #59) of four residents for hospitalization. The facility census was 61.
June 27, 2019Standard inspection · 7 citations
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on medical record review and staff interview, the facility failed to implement a gradual dose reduction for an antidepressant medication as ordered by physician for Resident #13, failed to follow up on pharmacy recommendations for Residents #46 and failed to ensure Resident #3 and #44 had a monthly medication regimen review. This affected four (Resident #3, #13, #44 and #46) of five residents reviewed for unnecessary medications. The facility census was 72.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure the advance directives for residents were accurate. This affected three (Resident #15, #19 and #64) of 24 residents reviewed during the initial pool part of the survey process. The facility census was 72.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and staff interview, the facility failed to complete an updated pre-admission screening and resident review (PASARR) following a significant change. This affected one (Resident #53) of twenty-four residents reviewed for PASARR. The facility census was 72.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, record review, and resident and staff interviews, the facility failed to accurately update the resident's plan of care to reflect any change of condition. This affected two (Resident #6 and #72) of the 24 residents reviewed for plan of cares. The facility's census was 72.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on record review, observation, and resident and staff interview, the facility failed to ensure resident's had their assistive hearing devices to maintain hearing abilities. This affected one (Resident #72) of one resident reviewed for hearing. The facility's census was 72.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, observation, resident and staff interview, and review of the facility's smoking policy, the facility failed to ensure residents who smoked, returned their smoking items back to the nurse after each smoking incident and failed to ensure a resident was supervised during smoking. This affected three (Resident #6, #8 and #67) of the four residents reviewed for smoking. This facility also failed to ensure all ordered fall preventions were in place for the resident's safety. This affected one (Resident #72) of five residents reviewed for accidents. The facility's census was 72.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, medical record review, and facilities policy review, the facility failed to ensure oxygen tubing was dated for two residents (Residents #65 and #72) and failed to have current physician orders for use of oxygen for one resident (Resident #65). This affected two (Resident #65 and Resident #72) of 16 residents assessed for respiratory therapy. The facility census was 72.
Fire safety inspections
23 fire safety citations on file: 7 on March 27, 2025, 13 on April 12, 2022, 3 on June 27, 2019.
Every fire safety citation23 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly installed electrical wiring and gas equipment.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install an approved automatic sprinkler system.
- E Have restrictions on the use of highly flammable decorations.
- E Have restrictions on the use of portable space heaters.
- E Ensure proper usage of power strips and extension cords.
- E Have proper medical gas storage and administration areas.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 3.69 | 3.86 |
| Registered nurses | 0.70 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.94 | 3.28 | 3.42 |
| Nurse aides | 1.97 | ||
| Licensed practical nurses | 0.76 | ||
| Nursing staff turnover (share who left in a year) | 52.7% | 48.7% | 45.8% |
| Registered nurse turnover | 50.0% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.78 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 2.94 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.25 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 0.70 | 3.63 | 2.94 | 0.0% | 0 of 90 | 71 |
| Oct to Dec 2025 | 3.23 | 0.58 | 3.46 | 2.65 | 0.0% | 0 of 92 | 74 |
| Jul to Sep 2025 | 3.13 | 0.58 | 3.28 | 2.73 | 0.0% | 0 of 92 | 78 |
| Apr to Jun 2025 | 3.25 | 0.57 | 3.41 | 2.86 | 0.0% | 0 of 91 | 81 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 1.4 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.7 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.5 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 1.9 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.4 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 36.3 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 4.3 | 12.9 | 12.0 |
Owners and operators
Legal business name: WEST JEFFERSON OPCO LLC. CMS links this home to Arbors at Ohio, a group of 16 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ark Opco Group, LLC | 5% or greater direct ownership interest | Organization | 100% | 07/01/2015 |
| B&y Healthcare S Corp | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| B&y Trust | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Cody Healthcare S Corp | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Craig Flashner 2007 Trust | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Norcross, Robert | Contracted managing employee | Individual | 07/01/2015 | |
| Rogers, Stacey | Contracted managing employee | Individual | 07/01/2015 | |
| Kirk, Kristine | W-2 managing employee | Individual | 09/01/2016 | |
| Flashner, Craig | Corporate officer | Individual | 07/01/2015 | |
| Norcross, Robert | Corporate officer | Individual | 07/01/2015 | |
| Perlstein, Yitzchok | Corporate officer | Individual | 07/01/2015 | |
| Noble Healthcare Management, LLC | Operational/managerial control | Organization | 07/01/2015 | |
| Prestige Administrative Services, LLC | Operational/managerial control | Organization | 01/01/2016 | |
| Flashner, Craig | Operational/managerial control | Individual | 07/01/2015 | |
| Perlstein, Yitzchok | Operational/managerial control | Individual | 07/01/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on May 21, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 9 problems in this area, most recently on May 21, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on March 27, 2025: "Provide safe, appropriate dialysis care/services for a resident who requires such services."
- When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on May 21, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.94 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Laurels of West Columbus, the Columbus, 7.2 mi · 1 of 5 stars · 52 citations
- Columbus Healthcare Center Columbus, 9 mi · 2 of 5 stars · 71 citations
- London Health & Rehab Center London, 9.5 mi · 3 of 5 stars · 20 citations
- Norwich Springs Health Campus Hilliard, 9.7 mi · 4 of 5 stars · 19 citations
- Darby Glenn Nursing and Rehabilitation Center Hilliard, 10 mi · 5 of 5 stars · 25 citations
- Mill Run Care Center Hilliard, 10.2 mi · 3 of 5 stars · 34 citations
- Trueman Pointe Care Center Hilliard, 10.8 mi · 5 of 5 stars · 11 citations
- Embassy of Woodview Columbus, 11.2 mi · 2 of 5 stars · 57 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Arbors West's Medicare star rating?
- CMS rates Arbors West 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Arbors West get at its last inspection?
- 15 health deficiencies at the standard inspection on March 27, 2025. The Ohio average is 10.5.
- Has Arbors West been fined?
- CMS lists no fines in the last three years.
- Does Arbors West accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Arbors West?
- CMS lists 15 owners and managers, and links the home to Arbors at Ohio. Legal business name: WEST JEFFERSON OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.