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Avantara Arrowhead

2500 Arrowhead Dr, Rapid City, SD 57702 · Pennington County · (605) 348-0285

68 certified beds, about 59 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1991

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 435051 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 22, 2026, inspectors cited 4 health deficiencies (the South Dakota average is 6.7, the national average 9.2).

Of 45 health citations since May 2024, 10 were rated as actual harm or immediate jeopardy to residents.

CMS lists 6 fines totaling $153,583 in the last three years; the largest was $70,720, and the latest is dated November 6, 2025.

Nurses and nurse aides worked 3.52 hours per resident per day, against 3.79 across South Dakota and 3.86 nationally. Registered nurses accounted for 0.98 of those hours.

76.1% of nursing staff left within the year CMS measured (South Dakota average 48.2%).

CMS links it to Legacy Healthcare, an affiliated group of 95 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 45 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
10G
0H
0I
Potential for more than minimal harm
24D
10E
1F
Potential for minimal harm
0A
0B
0C
June 22, 2026Standard inspection, Complaint inspection · 9 citations
  1. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteA. Based on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interview, record review, and policy review, the provider failed to ensure physician's orders were entered in one of one resident's (57) electronic medical record (EMR) and implemented to mitigate that resident's risk for hospitalization. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  2. F
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incidents (FRI), record review, and interview, the provider failed to ensure an effective, comprehensive quality assurance and performance improvement (QAPI) program was implemented to track and measure performance; systematically analyze underlying causes of a systemic quality deficiency; develop and implement corrective actions or performance improvement activities; and evaluate the effectiveness of the corrective actions, and to revise those actions as needed.
  3. E
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observation, interview, record review, and policy review the provider failed to ensure:*Resident's medication self-administration assessment was completed, and a physician's order was obtained for two of two sampled resident (63 and 43) who was not assessed to determine her ability to safely self-administer her medications or had a physician's order to self-administer those medications.*Resident's medication were not stored in a bedside lockbox for two of two sampled residents (10 and 43) per facility policy and self-administration evaluations.
  4. E
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteA. Based on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), observation, interview, and record review, the provider failed to ensure one of one resident (56) was provided timely incontinence (involuntary urine or bowel leakage) care by one of one certified nurse aide (CNA) (KK). This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  5. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteA. Based on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), record review, and interview, the provider failed to adhere to professional nursing standards of practice to ensure one of one resident's (99) pain medication was administered according to the physician's order by one of one licensed practical nurse (LPN) (H). This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  6. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observations, interviews, and policy review, the provider failed to ensure one of five certified nurse aide (CNA) (GG) wiped down a mechanical lift after resident use with disinfectant, two of five CNAs (L and GG) performed hand hygiene after resident cares or before putting on personal protective equipment (PPE), three of five CNAs (U, L, and S) had access to and could state how to use PPE per facility policy, and two of five CNAs (FF and L) maintained clean resident personal hygiene items in two of two sampled whirlpool rooms.
  7. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interview, and record review, the provider failed to ensure that one of one resident's (62) preference for incontinence care was observed by one of one certified nurse aide (CNA) (Y). This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  8. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observation, interview, and record review, the provider failed to ensure that services were provided to improve or maintain the range of motion for one of three sampled residents (37), who developed a contracture (a permanent tightening or shortening of muscles, tendons, skin, or other tissues that causes joints to become stiff) of her left hand while residing in the facility, did not receive therapy services in the past 12 months, a physician's order was in place for staff to follow regarding resident 37's brace management and use, and the care plan included goals and interventions to address resident 37's left-hand contracture and brace use.
  9. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observation, interview, record review, policy review, and manufacturer's user guide review, the provider failed to ensure infection control practices were followed for the cleaning of a continuous positive airway pressure (CPAP) machine for one of one sampled resident (34).
December 10, 2025Complaint inspection · 3 citations
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on the South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interviews, and record review, the provider failed to ensure two of two registered nurses (RN) (D and E) had reported allegations of suspected abuse for two of two sampled residents (1 and 2). This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on the South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interview, and record review, the provider failed to ensure:*One of one agency certified nursing assistant (CNA) (O) followed the care plan regarding cares in pairs for one of one sampled resident (3).*One of one CNA (G) followed the care plan regarding the correct transfer device for one of one sampled resident (4), which resulted in a fall. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  3. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on the South Dakota Department of Health (SD DOH) facility-reported incident (FRI), complaint intake form, interview, record review, and policy review, the provider failed to ensure adequate pain management for one of one sampled resident (5) who consistently voiced concerns regarding unmanaged pain and the lack of staff response to her request for pain medication. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
November 6, 2025Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2025
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI) reviews, interviews, record review, and policy review, the provider failed to ensure the safety of three of eight sampled residents (1, 2, and 3) who had incidents of falls related to equipment use between 9/11/25 and 11/5/25. The manufacturer's instructions and policies for safe use of the resident care equipment had not been followed by the staff.
September 11, 2025Standard inspection, Complaint inspection · 16 citations
  1. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on record review, interview, and policy review, the provider failed to ensure quality care by not promptly implementing physician-ordered treatments for one of one sampled resident (69) with a physician-ordered negative pressure wound (NPWT) and antibiotic medication treatment.
  2. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review the provider failed to identify and implement pressure ulcer (skin and/or underlying tissue injury due to prolonged pressure) preventative interventions for residents identified at risk for developing pressure ulcers for:*One of one sampled resident (31) who developed a pressure ulcer to her right heel, left upper buttocks, and left foot.*One of one sampled resident (11) who developed a pressure ulcer to his left lower and left upper buttocks.
  3. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to ensure: Interventions were implemented or updated to mitigate falling incidents for one of one sampled resident (14) identified at risk for falling who fell and sustained facial bruising and to have completed and documented a thorough investigation of that fall.
  4. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to ensure pain management interventions were implemented and effective for one of one sampled resident (6).
  5. E
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to ensure the respiratory treatment equipment for five of five sampled residents (40, 56, 57, 58, and 67) who used oxygen and one of one sampled resident (58) who used a continuous positive airway pressure (CPAP) machine (a machine used to keep a person's airway open while they sleep) was cleaned and stored according to the manufacturer's instructions and the provider's policies.
  6. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, policy review, and manufacturer's recommendations review, the provider failed to ensure a medication error rate of less than 5 percent related to:*A topical pain medication was not applied according to the manufacturer's recommendations for one of one sampled resident (11) by one of one observed licensed practical nurse (LPN) (K).*An extended release medication was crushed and administered to one of one sampled resident who required their medications to be crushed (12) by one of one observed LPN (K). Those observed medication errors resulted in a medication error rate of 6.9%.
  7. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, and policy review, the provider failed to follow standard food safety practices to ensure:*Handwashing was completed be three of five observed kitchen staff (cook N, dietary aide Z, and dietary aide AA) according to the provider's policy. *Food observed in one of one dining room refrigerator belonging to three sampled residents (4, 5, and 44) was stored according to the provider's policy. *One of one kitchen where resident's food was prepared stored, and served was maintained in a clean condition.
  8. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, policy review, and review of the manufacturer's Important Safety Precautions, including instructions on how to clean and disinfect the glucometer, the provider failed to ensure:One of one observed guest service aide (F) who did not wear personal protective equipment while in two of two sampled residents' (5 and 8) rooms. One of one observed certified nurse aide (CNA) (T) who did not wash her hands after removing unclean gloves after assisting sampled resident (39) with personal care and dressing. [...]
  9. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to ensure one of one sampled resident (31) observed with medications at her bedside were securely stored, had a physician's order for self-administration, and were not outdated according to the provider's policy.
  10. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on interview and record review, the provider failed to ensure one of one sampled resident's (8) advance directive wishes after he returned to the facility following a hospital stay was accurately identified and documented to ensure the resident's directives were followed if an event that may have prompted life-sustaining measures occurred.
  11. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, and policy review, the provider failed to ensure one of one sampled resident's (12) protected health information in the resident's electronic medical record (EMR) was secured and was not displayed and accessible to other residents and staff in the west hall by one of one observed licensed practical nurse (LPN) (K).
  12. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to ensure one of two sampled residents resident (8 and 31) with diagnosed post-traumatic stress disorder had a Preadmission Screening and Resident Review (PASRR) reviewed for accuracy to ensure the resident was evaluated for mental health care needs.
  13. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review the provider failed to review and revise the resident's care plan for two of two sampled residents' (8 and 31) care needs related to trauma exposure, and how to manage those needs according to the provider's policy.
  14. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the provider failed to implement specific care approaches that addressed the mental and psychosocial needs of two of two sampled residents (8 and 31) with diagnosed post-traumatic stress disorder (a disorder in which a person has difficulty recovering after experiencing or witnessing a terrifying event) (PTSD) history of trauma exposure to mitigate triggers and prevent re-traumatization.
  15. D
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    F745 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on observation, interview, record review, and job description review, the provider failed to provide medically-related social services for one of one sampled resident (6) at risk for a decline in his psychosocial well-being.
  16. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2025
    Inspectors wroteBased on record review, interview, and policy review, the provider failed to ensure preadmission screening and resident review (PASRR) assessment level II (level two, in-depth evaluation of a resident's needs, recommended services, and determination of what type of setting was appropriate for her care) had been uploaded and/or available within the record when conducting the Minimum Data Set (MDS) assessment (a tool used to evaluation a resident's health status and to develop an individualized care plan to manage the resident's care needs) for one of two sampled residents (31) with a chronic post-traumatic stress disorder (PTSD) (a disorder in which a person has lasting difficulty recovering after exposure to a traumatic event).
June 18, 2025Complaint inspection · 3 citations
  1. E
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteA. Based on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), record review, and interview, the provider failed to protect the resident's right to be free from potential physical abuse by one of one certified nursing assistant (CNA) F while providing morning cares for one of one sampled resident (1).
  2. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interview, record review, and policy review, the provider failed to ensure medication was administered as ordered by the physician for two of two sampled residents (2 and 4).
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), record review, interview, and policy review, the provider failed to ensure the physician was notified that prescribed medication had not been given to one of one sampled resident (2).
March 26, 2025Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI) review, observation, record review, and interview, the provider failed to protect the residents' right to be free from neglect by two of two certified nursing assistants (CNA) (C and D) who failed to provide prompt incontinence care for two of two sampled residents (1 and 2) with continence assistance needs. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented immediately following the incident.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 30, 2025
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) complaint review, record review, interview, and policy review, the provider failed to ensure one of one sampled severely cognitively impaired resident (3) who developed a skin rash had: *Been provided adequate scheduled bathing. *Physician's orders for prompt treatment of the resident's skin rash.
March 5, 2025Complaint inspection · 3 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview, record review, observation, South Dakota Department of Health (SD DOH) facility reported incident (FRI) review, and policy review, the provider failed to ensure an assessment, physician notification, initiation of a skin treatment, and monitoring for one of one sampled resident's (2) newly discovered skin injury. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  2. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility reported incident (FRI) review, interview, record review, observation, and job description review, the provider failed to ensure one of one certified nurse aide (CNA) (J) had followed CNA professional standards and scope of practice by having applied a dressing to one of one sampled resident's (2) newly discovered skin injury. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
  3. D
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on record review, interview, South Dakota Department of Health (SD DOH) facility reported incident (FRI) review, and policy review, the provider failed to ensure: *One of one registered nurse (RN) (F) had assessed one of one sampled resident (1) for irreversible signs of death after she was found unresponsive. *One of one RN (F) and one of one licensed practical nurse (LPN) (I) had documented one of one sampled resident's (1) change in medical status. These citations are considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
August 6, 2024Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2024
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), interview, and record review, the provider failed to ensure proper supervision for one of one sampled resident (1) who fell and received and injury when the resident was outside.
July 10, 2024Complaint inspection · 2 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 3, 2024
    Inspectors wroteBased on record review, interview, and policy review, the provider failed to ensure the physician and family had been notified for a change in condition for one of one sampled resident (1) following a laceration to her left leg.
  2. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), record review, interview, and policy review, the provider failed to assess, and implement preventative pressure injury interventions for one of one sampled resident (2) who was identified as at risk for pressure injuries and developed a pressure injury. Failure to assess and implement pressure injury prevention interventions potentially contributed to resident 2's development of a pressure injury. This citation is considered past non-compliance based on a review of the corrective actions the provider implemented following the incident.
May 15, 2024Standard inspection · 5 citations
  1. G
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) June 13, 2024
    Inspectors wroteBased on observation, record review, interview, and policy review, the provider failed to ensure: *A bowel management program was monitored for one of one sampled resident (9) who had multiple diarrhea consistency stools and unintentional weight loss. *Appropriate and necessary notification of resident 9's physician assistant (PA) H and registered dietician (RD) I about the consistency and amount of her stools.
  2. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 13, 2024
    Inspectors wroteBased on observation, interview, record review and policy review, the provided failed to ensure the following: *One of one registered nurse (RN) L had appropriately administered and documented medication administration for one of three sampled residents (31). *One of one licensed practical nurse (LPN) N had appropriately documented medication administration for one of one sampled resident (36). *Accurate and complete documentation of nutritional formula and water flushes for one of two sampled residents (50) who had a feeding tube.
  3. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 13, 2024
    Inspectors wroteBased on record review, observation, interview, and policy review, the provider failed to ensure medications were administered as ordered for two of nine sampled residents (14 and 32).
  4. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 13, 2024
    Inspectors wroteBased on record review, observation, interview, and policy review, the provider failed to ensure: *Two of nine sampled residents (14 and 32) had prescription medications that were accurately labeled. *One of one certified medication aide (CMA) (J) had not altered one of one sampled resident's (14) prescription medication label.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 13, 2024
    Inspectors wroteBased on observation, interview, and policy review, the provider failed to ensure proper infection control practices were followed for the following: *Hand hygiene and glove use by one of one occupational therapist (OT) (K) during personal care for one of one sampled resident (50). *Hand hygiene by one of one assistant director of nursing (ADON) (C) during personal care for one of one observed resident (209).

Fire safety inspections

1 fire safety citation on file: 1 on May 15, 2024.

Every fire safety citation1 citation
  1. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · May 15, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
November 6, 2025Fine $70,720
September 11, 2025Fine $42,705
March 5, 2025Fine $8,112
July 10, 2024Fine $8,018
July 10, 2024Fine $11,333
May 15, 2024Fine $12,695

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeSouth DakotaUnited States
All nursing staff (RN, LPN and aides)3.523.793.86
Registered nurses0.980.800.69
All nursing staff on weekends3.273.263.42
Nurse aides2.23
Licensed practical nurses0.30
Nursing staff turnover (share who left in a year)76.1%48.2%45.8%
Registered nurse turnover75.0%34.7%42.9%
Administrators who left0

CMS expects 4.19 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 3.27 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 28.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.23 in April to June 2025 to 3.52 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.520.983.633.27 28.6%0 of 9059
Oct to Dec 20253.240.783.372.90 29.5%0 of 9261
Jul to Sep 20253.270.743.442.85 28.7%0 of 9260
Apr to Jun 20253.230.713.432.73 26.8%0 of 9161
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
South Dakota, Jan to Mar 20263.760.793.973.259.1%1.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for South Dakota

JobMedianMiddle halfEmployed
South Dakota, all employers
CNAs (nursing assistants)$18.65$17.71 to $21.126,860
LPNs and LVNs$25.36$23.88 to $29.472,050
Registered nurses$37.53$31.29 to $40.5214,710
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeSouth DakotaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
28.821.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.42.10.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
7.62.91.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.65.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
7.12.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
34.819.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.54.64.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
30.224.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
14.819.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.012.012.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.01.81.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Avantara Arrowhead's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (50.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

50.2% this home

No different from the national rate

US median of homes 51.5% · South Dakota: 7 better, 10 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 29 eligible stays.

Potentially preventable readmissions

10.8% this home

No different from the national rate

US median of homes 10.7% · South Dakota: 0 better, 0 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 48 eligible stays.

Infections that led to a hospital stay

8.2% this home

No different from the national rate

US median of homes 7.1% · South Dakota: 0 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 29 eligible stays.

Self-care and mobility at discharge

21.6% this home

Median of homes: South Dakota52.7% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 37 residents counted.

Falls with major injury

0.0% this home

Median of homes: South Dakota1.1% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 56 residents counted.

New or worsened pressure ulcers

1.5% this home

Median of homes: South Dakota2.5% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 56 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: South Dakota100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 12 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ARROWHEAD SD SKILLED NURSING FACILITY LLC. CMS links this home to Legacy Healthcare, a group of 95 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Doros Generation Trust U/a/D 1/3/125% or greater direct ownership interestOrganization43%07/01/2019
Gpn Family Trust U/a/D 4/28/085% or greater direct ownership interestOrganization43%07/01/2019
Oakway Operations LLC5% or greater direct ownership interestOrganization15%07/01/2019
Arrowhead Sd Property Holdings, LLC5% or greater security interestOrganization07/01/2019
Truist Bank5% or greater security interestOrganization04/01/2022
Rajchenbach, ChaimManaging control - governing bodyIndividual07/01/2019
Shabat, MenachemManaging control - governing bodyIndividual07/01/2019
Legacy Healthcare Financial Services LLCOperational/managerial controlOrganization07/01/2019
Truist BankOperational/managerial controlOrganization04/01/2022
Martin, SharonOperational/managerial controlIndividual04/09/2023
Ptacek, TravisOperational/managerial controlIndividual01/01/2025
Rajchenbach, ChaimOperational/managerial controlIndividual07/01/2019
Shabat, MenachemOperational/managerial controlIndividual07/01/2019
Arrowhead Sd Property Holdings, LLCAdp of the SNFOrganization07/01/2019
Doros Generation Trust U/a/D 1/3/12Adp of the SNFOrganization07/01/2019
Gpn Family Trust U/a/D 4/28/08Adp of the SNFOrganization07/01/2019
Legacy Healthcare Financial Services LLCAdp of the SNFOrganization11/10/2025
Rsm Us LLPAdp of the SNFOrganization01/01/2024
Martin, SharonAdp of the SNFIndividual04/09/2023
Ptacek, TravisAdp of the SNFIndividual01/01/2025
Rajchenbach, ChaimAdp of the SNFIndividual07/01/2019
Shabat, MenachemAdp of the SNFIndividual07/01/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 19 problems in this area, most recently on June 22, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on June 22, 2026: "Allow residents to self-administer drugs if determined clinically appropriate."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on June 22, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on June 22, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."

Other nursing homes nearby

South Dakota contacts for a concern about a nursing home

These are the official offices in South Dakota. NursingHomeClear cannot take or act on complaints.

Common questions

What is Avantara Arrowhead's Medicare star rating?
CMS rates Avantara Arrowhead 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Avantara Arrowhead get at its last inspection?
4 health deficiencies at the standard inspection on June 22, 2026. The South Dakota average is 6.7.
Has Avantara Arrowhead been fined?
Yes. CMS lists 6 fines totaling $153,583 in the last three years.
Does Avantara Arrowhead accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Avantara Arrowhead?
CMS lists 22 owners and managers, and links the home to Legacy Healthcare. Legal business name: ARROWHEAD SD SKILLED NURSING FACILITY LLC.

Sources

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