Home / Connecticut / Windsor
Complete Care at Kimberly Hall-South
1 Emerson Drive, Windsor, CT 06095 · Capitol County · (860) 688-6443
180 certified beds, about 104 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1975
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075237 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 19, 2024, inspectors cited 7 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 37 health citations since October 2019, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $14,728 in the last three years; the largest was $14,728, and the latest is dated January 14, 2025.
Nurses and nurse aides worked 3.74 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.75 of those hours.
27.4% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
810/19
805/22
110/23
107/24
207/24
309/24
711/24
201/25
202/25
104/25
205/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 37 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
29D
4E
0F
Potential for minimal harm
0A
3B
0C
May 1, 2025Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #2) reviewed for falls, the facility failed to complete and document neurological checks after an unwitnessed fall per facility policy.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #2) reviewed for hospice, the facility failed to administer prescribed morphine during the dying process, for a prolonged period of time, after an ineffecive dose was administered.
April 3, 2025Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for wounds, the facility failed to ensure staff developed a comprehensive care plan to include an alteration in skin integrity.
February 3, 2025Complaint inspection · 2 citations
- J Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on clinical record review, interviews, and review of facility documentation for one (1) of three (3) residents (Resident #1) reviewed for dialysis, the facility failed to adequately assess an Arteriovenous Fistula (AVF) (a surgical connection made between an artery and a vein accessed by needles to administer hemodialysis treatment) dialysis access site that was bleeding status post hemodialysis treatment to ensure bleeding had stopped, subsequently the resident had a significant bleed and was sent to the hospital and diagnosed with hemorrhagic shock requiring four (4) units of blood resulting in a finding of Immediate Jeopardy.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on clinical record review, facility documentation, polic review and interviews the facility failed to ensure that staff was educated and aware of what to do when a hemodialysis resident with an Ateriovenous Fistula (AVF) was noted to be bleeding from the AVF.
January 14, 2025Complaint inspection · 2 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of clinical records, interviews, and review of facility documentation for one (1) of three (3) residents reviewed for accidents, the facility failed to safely transfer a resident while using a Hoyer Lift.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of clinical records, interview, and review of facility documentation reviewed for one (1) of three (3) residents reviewed for incontinent care, the facility failed to perform hand hygiene in accordance with facility policy.
November 19, 2024Standard inspection · 7 citations
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident # 68) reviewed for activities of daily living (ADLs), the facility failed to ensure that the resident's choices related to care were honored.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 2 of 2 residents (Resident #66 and 70) reviewed for Advance Directives, the facility failed to review code status, with the resident and resident's representative according to facility policy.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #8 and 66) reviewed for non-pressure skin condition, the facility failed to notify the provider or resident representative of a change in condition and allegation of abuse.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #66) reviewed for Advance Directive, the facility failed to ensure resident care conferences (RCC) were completed quarterly.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #8) reviewed for non-pressure skin condition, the facility failed to document an RN assessment when the resident was identified with a scabbed area on the forehead, and for 1 resident (Resident #68) reviewed for Activities of Daily Living (ADLs), the facility failed to ensure that a low air loss mattress was set per the physician's orders.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #6) who required a specialty medical intervention and fluid restriction, the facility failed to ensure fluid intake and output were monitored according to professional standards and facility policy.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interview for 6 of 6 residents (Resident #6, 66, 68, 73, 80, and 101), who had been transferred to the hospital, the facility failed to notify the Office of the State Long-Term Care Ombudsman of the hospital transfers.
September 13, 2024Complaint inspection · 3 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for change in condition, the facility failed to ensure the physician was notified at the time when there was a new onset of drainage from the surgical incision after the incision was bumped.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for wound treatments, the facility failed to assess the surgical site every shift in accordance with the physician's order and document when the resident refused the assessment be conducted.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for pressure injury to the left heel, the facility failed to ensure a wound assessment was conducted.
July 15, 2024Complaint inspection · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for medications administration, the facility failed to notify the physician when a medication was not administered in accordance with physician orders.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for medications, the facility failed to ensure medications were administered in accordance with physician orders.
July 3, 2024Complaint inspection · 1 citation
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and interviews for one of four sampled residents (Resident #1) who were dependent on staff for activities of daily living, the facility failed to ensure incontinent care was provided timely and failed to check on the resident every one (1) hour and reposition the resident every two (2) hours in accordance with the physician's orders and the care plan.
October 19, 2023Complaint inspection · 1 citation
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record reviews, facility documentation, and interviews for one of three sampled residents (Resident #1) who were reviewed for the administration of the morning medication, the facility failed to administer medications in accordance with the standard of practice, one hour before or after the designated time per the physician's order.
May 23, 2022Standard inspection · 8 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, review of facility policy and staff interviews for three of five medication rooms, the facility failed to ensure that medications were within acceptable expiration dates to meet profession standard of practice.
- E Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased upon observation, clinical record reviews and interviews, the facility failed to provide resident specific food preferences for meals for five sampled residents (Residents #16, #17, #74, #83 and #444) reviewed for food preferences at mealtime.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of facility policy and interviews, the facility failed to ensure that residents' laundry was handled by donning appropriately and failed to clean Personal Protective Equipment (PPE) to prevent the spread of infection.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on clinical record review, review of the facility policy and staff interviews for one of three sampled residents (Resident # 68) reviewed for discharge, the facility failed to notify the resident's responsible party of the facility's bed hold policy in a timely manner.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for one resident (Resident # 19) reviewed for hydration, the facility failed to ensure the resident's comprehensive care plan was reviewed and revised by the interdisciplinary team when Resident #19 had a change in condition.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, review of facility policy and interviews for 2 of 3 residents reviewed for accidents (Resident #64 and Resident #69), the facility failed to secure the biohazard room and the housekeeping cart to keep the environment free from accident hazards.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on observations, review of facility policy, clinical record review and interviews for one of five residents (Resident #69) reviewed for immunizations, the facility failed to screen and offer the Resident the influenza vaccine.
- B Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observations, review of facility policy and staff interviews, the facility failed to post the state agency address for filing a grievance in an area for residents and visitors.
October 24, 2019Standard inspection · 8 citations
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record review, review of facility documentation and staff interview for one of three sampled residents (Resident # 20) who required assistance with Activities of Daily Living, the facility failed to ensure the resident received showers in accordance his/her plan of care.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on clinical record review, review of facility documentation and staff interview for one of three sampled residents (Resident # 20) who required assistance with Activities of Daily Living, the facility failed to honor the resident's preference regarding bed time.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and procedures for one of three residents noted with a change in condition (Resident #50), the facility failed to develop a comprehensive plan of care with interventions, goal and timeframes to address the resident's contractures and diagnosis of osteoporosis.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record review and staff interview for one of three residents in the survey sample reviewed for accidents (Resident # 396), the facility failed to ensure the neurological data collection related to the frequency of the assessment after a fall with a suspected head injury was based on professional standards of quality.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review and interview for one of three residents ( Resident #21) reviewed for pressure ulcer, the facility failed to ensure the resident's pressure reduction device was in the in the resident's wheel chair when the resident went for his/her specialized treatment .
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on review of the clinical record, facility policy and procedures and interview for one of five residents reviewed for Unnecessary Mediation and behaviors (Resident #72), the facility failed to ensure the resident's target behaviors were monitored.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on clinical record review, review of facility documentation and interview for one sampled resident (Resident #23) reviewed for dental needs, the facility failed to ensure the resident was seen by the dental staff per resident request.
- B Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, review of facility documentations and interviews for one of fifteen rooms reviewed on the D-wing unit (room [ROOM NUMBER]), the facility failed to ensure the resident's bathroom was safe, clean and homelike .
Fire safety inspections
7 fire safety citations on file: 1 on November 19, 2024, 4 on May 23, 2022, 2 on October 24, 2019.
Every fire safety citation7 citations
- E Have approved installation, maintenance and testing program for fire alarm systems.
- D Install a fire alarm system that can be heard throughout the facility.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have simulated fire drills held at unexpected times.
- D Install an approved automatic sprinkler system.
- D Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| January 14, 2025 | Fine | $14,728 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.74 | 3.73 | 3.86 |
| Registered nurses | 0.75 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.44 | 3.37 | 3.42 |
| Nurse aides | 2.16 | ||
| Licensed practical nurses | 0.84 | ||
| Nursing staff turnover (share who left in a year) | 27.4% | 37.4% | 45.8% |
| Registered nurse turnover | 38.5% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.87 on weekdays and 3.44 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.76 in April to June 2025 to 3.74 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.74 | 0.75 | 3.87 | 3.44 | 0.0% | 0 of 90 | 104 |
| Oct to Dec 2025 | 3.91 | 0.85 | 4.04 | 3.58 | 0.0% | 0 of 92 | 100 |
| Jul to Sep 2025 | 3.69 | 0.83 | 3.86 | 3.24 | 0.0% | 0 of 92 | 105 |
| Apr to Jun 2025 | 3.76 | 0.76 | 3.92 | 3.37 | 0.0% | 0 of 91 | 106 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 31.1 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 31.5 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.8 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.4 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT KIMBERLY HALL SOUTH LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Gen Ct Opco Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 11/15/2022 |
| PC Gen Ct Opco Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| PC Gen Ct Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Des Capital LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Jrk Investments LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Klugman, Jacob | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Indirect ownership interest | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Managing control - governing body | Individual | 11/15/2022 | |
| Stein, Shalom | Corporate officer | Individual | 11/15/2022 | |
| Gallagher, James | Operational/managerial control | Individual | 11/15/2022 | |
| Hoch, Robert | Operational/managerial control | Individual | 11/15/2022 | |
| Lagana, Kristin | Operational/managerial control | Individual | 11/15/2022 | |
| Russo, Thomas | Operational/managerial control | Individual | 11/15/2022 | |
| Tetreault, Marnie | Operational/managerial control | Individual | 11/15/2022 | |
| Stein, Shalom | Trustee of the SNF | Individual | 11/15/2022 | |
| Des Capital LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Jrk Investments LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Kimberly Hall South Propco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| PC Gen Ct Topco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Peace Capital Holdings LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Sms 2021 Trust | Adp of the SNF | Organization | 11/15/2022 | |
| Gallagher, James | Adp of the SNF | Individual | 11/15/2022 | |
| Hoch, Robert | Adp of the SNF | Individual | 11/15/2022 | |
| Klugman, Jacob | Adp of the SNF | Individual | 11/15/2022 | |
| Lagana, Kristin | Adp of the SNF | Individual | 11/15/2022 | |
| Messenger, Monica | Adp of the SNF | Individual | 02/02/2024 | |
| Russo, Thomas | Adp of the SNF | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Adp of the SNF | Individual | 11/15/2022 | |
| Tetreault, Marnie | Adp of the SNF | Individual | 11/15/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on May 1, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 10 problems in this area, most recently on November 19, 2024: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on April 3, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on January 14, 2025: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Complete Care at Kimberly Hall North Windsor, 0 mi · 1 of 5 stars · 42 citations
- Seabury Bloomfield, 2.1 mi · 5 of 5 stars · 16 citations
- Touchpoints at Bloomfield Bloomfield, 2.2 mi · 4 of 5 stars · 38 citations
- Autumn Lake Healthcare at Windsor Windsor, 2.2 mi · 1 of 5 stars · 51 citations
- Bloomfield Center for Nursing & Rehabilitation Bloomfield, 2.6 mi · 2 of 5 stars · 53 citations
- Caleb Hitchcock Health Center Bloomfield, 4.7 mi · 2 of 5 stars · 21 citations
- Saint Mary Home West Hartford, 4.7 mi · 3 of 5 stars · 26 citations
- Riverside Health & Rehabilitation Center East Hartford, 5.1 mi · 2 of 5 stars · 40 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Kimberly Hall-South's Medicare star rating?
- CMS rates Complete Care at Kimberly Hall-South 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Kimberly Hall-South get at its last inspection?
- 7 health deficiencies at the standard inspection on November 19, 2024. The Connecticut average is 13.4.
- Has Complete Care at Kimberly Hall-South been fined?
- Yes. CMS lists 1 fine totaling $14,728 in the last three years.
- Does Complete Care at Kimberly Hall-South accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Kimberly Hall-South?
- CMS lists 31 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT KIMBERLY HALL SOUTH LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.