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Caleb Hitchcock Health Center

10 Loeffler Rd, Bloomfield, CT 06002 · Capitol County · (860) 726-2000

60 certified beds, about 50 residents a day · Non profit - Corporation · Medicare since 1984

CMS abuse icon: cited for abuse in a recent inspection Part of a continuing care retirement community Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 075301 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 25, 2025, inspectors cited 8 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

Of 21 health citations since October 2021, 3 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $47,216 in the last three years; the largest was $32,110, and the latest is dated November 25, 2025.

Nurses and nurse aides worked 5.91 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 1.56 of those hours.

24.3% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
10D
3E
2F
Potential for minimal harm
0A
1B
2C
November 25, 2025Standard inspection · 8 citations
  1. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 2 residents (Resident #6) reviewed for hospitalization, the facility failed to ensure Resident #6 who exhibited self-injurious behaviors (biting, gnawing and sucking), had a comprehensive care plan developed and interventions implemented to minimize the risk of injury. The facility's failure to develop a comprehensive care plan with individualized interventions to address self-injurious behaviors resulting in the development of an open area, progressing to osteomyelitis (a bone infection) and gangrene which required a partial right third finger amputation. These failures resulted in the finding of immediate jeopardy. [...]
  2. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 2 residents (Resident #6) reviewed for hospitalization, the facility failed to protect the skin of a resident with known behaviors of picking and gnawing at his/her fingers, failed to monitor the fingers after gnawing caused skin deterioration of the finger, failed to document an assessment when the fingers were noted with breakdown which resulted in Resident #6 developing osteomyelitis (a bone infection),and gangrene requiring a partial right third finger amputation. These failures resulted in the finding of Immediate Jeopardy. [...]
  3. F
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    F882 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 16, 2026
    Inspectors wroteBased on review of facility documentation, facility policy and interviews regarding the employment of an Infection Preventionist, the facility failed to designate an individual with the required training and certification to oversee the Infection Control Program.
  4. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 16, 2026
    Inspectors wroteBased on review of facility documentation, facility policy, and interviews regarding the facility Infection Control program, the facility failed to document Covid-19 staff effected on a line list, failed to document and complete Covid-19 testing per facility policy, and failed to provide facility-initiated education to non-nursing personnel related to Covid-19
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2026
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #1) reviewed for accidents, the facility failed to follow professional standards of practice for the monitoring of neurological assessments following an unwitnessed fall. Additionally, for 1 of 2 residents (Resident #6) reviewed for hospitalization, the facility failed to follow professional standards of practice regarding completing a skin assessment when Resident #6 was observed to sustain bloody areas to the fingers of the right hand caused by the behaviors of sucking, biting and picking and failed to ensure routine skin assessments were completed by a Registered Nurse (RN) and not a Licensed Practical Nurse (LPN).
  6. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2026
    Inspectors wroteBased on review of the clinical record, observations, interviews and facility policy for 1 of 3 sampled residents (Resident #12) reviewed for pressure ulcers, the facility failed to ensure the alternating pressure mattress was set correctly.
  7. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2026
    Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 sampled residents (Resident #4) reviewed for positioning and mobility, the facility failed to obtain a physician's order, develop a plan of care and provide staff education for a resident's lower extremity brace.
  8. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2026
    Inspectors wroteBased on observations, interviews, facility documentation and facility policy for 1 of 1 supply closets observed, the facility failed to ensure the nursing supply closet on the secured Memory Care unit was locked/secured. Review of the Resident Listing Report dated 11/18/25 indicated there were 12 residents living on the facility's secured Memory Care unit. An observation on the secured Memory Care unit on 11/18/25 at 10:30 AM identified the nursing supply closet was unlocked and contained 20 bottles of peri wash (8.1 ounces (oz) each), 24 bottles of non-alcohol mouthwash (4 oz each bottle), 22 bottles of body cream (5 oz in each bottle), 12 tubes of barrier cream, 25 bottles of body lotion (8 oz in each bottle). [...]
November 17, 2025Complaint inspection · 2 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 15, 2025
    Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure care was provided gently when staff repositioned Resident #1 and staff pulled on Resident #1's wrist to turn him/her in the bed.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 15, 2025
    Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure staff reported an allegation of abuse timely.
January 24, 2024Standard inspection · 7 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on observation of the Dietary Department, staff interview, and facility policy, the facility failed to ensure cleanliness of the kitchen, a food items were labeled when opened, contained an expiration date, failed to failed to perform hand hygiene, and adequately store a chemical solution away from food.
  2. E
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    F603 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on observations, review of facility policy and interview for 2 of 5 resident living units, the facility failed to ensure that all residents, except those assessed to require a secured unit, were allowed to freely move off the unit or about the facility resulting in the finding of a pattern of involuntary seclusion.
  3. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on observations, review of facility documentation, facility policy, and interviews, the facility failed to ensure laundry was handled in a clean manner.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 2 of 5 residents (Resident #6 and #19) reviewed for unnecessary medications, the facility failed to initiate a care plan for an anticoagulant (blood thinning) medication.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on review of the clinical record, facility policy and interviews for the only sampled resident (Resident #10) reviewed for hearing loss, the facility failed to review and revise the care plan when a hearing aid was unavailable.
  6. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 2 of 2 residents (Resident #17 and Resident #36) reviewed for nutrition, for Resident #17 the facility failed to assess the resident's nutritional needs following a significant weight loss and for Resident #36, failed to follow a dietician's recommendation for nutritional supplements
  7. C
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    F577 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 6, 2024
    Inspectors wroteBased on observations, facility documentation, and interviews for 11 of 11 residents (Resident #'s 1, 7, 16, 22, 27, 29, 42, 44, 46, 401, and 402) interviewed during the Resident Council meeting, the facility failed to ensure survey results were accessible to residents.
October 27, 2021Standard inspection · 4 citations
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2021
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident #63) reviewed for accidents, the facility failed to ensure timely notification of Resident #63's physician and responsible person when a change in skin integrity was identified.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2021
    Inspectors wroteBased on clinical record review, review of facility documentation and interviews for 1 of 4 sampled residents (Resident #263) reviewed for accidents, the facility failed to ensure a mechanical transfer was provided according to the plan of care.
  3. C
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 1, 2021
    Inspectors wroteBased on interviews, review of employee files, and facility policy for 3 of 3 Nurse Aides (NAs) reviewed (NA #4, NA #5, and NA #6), the facility failed to complete an annual performance appraisal for NA #4, NA #6 and failed to complete a 90 day evaluation for NA #5 per facility policy.
  4. B
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    F640 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) December 1, 2021
    Inspectors wroteBased on review of the clinical record, facility documentation and staff interview for 5 residents (Residents #1, Resident #2, Resident #3, Resident #4 and Resident #5) reviewed for resident assessment, the facility failed to ensure the Discharge assessment-return not anticipated MDS' were transmitted to the CMS System according to established timeframes.

Fire safety inspections

3 fire safety citations on file: 3 on January 24, 2024.

Every fire safety citation3 citations
  1. E
    Have exits that are accessible at all times.
    K 271 · January 24, 2024 · Corrected (the home has a date of correction)
  2. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · January 24, 2024 · Corrected (the home has a date of correction)
  3. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · January 24, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
November 25, 2025Fine $15,106
November 17, 2025Fine $32,110

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeConnecticutUnited States
All nursing staff (RN, LPN and aides)5.913.733.86
Registered nurses1.560.690.69
All nursing staff on weekends5.643.373.42
Nurse aides3.68
Licensed practical nurses0.66
Nursing staff turnover (share who left in a year)24.3%37.4%45.8%
Registered nurse turnover21.1%38.6%42.9%
Administrators who left0

CMS expects 3.16 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.01 on weekdays and 5.64 on weekends, 6% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.87 in April to June 2025 to 5.91 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.911.566.015.64 0.0%0 of 9050
Oct to Dec 20255.831.646.035.33 0.0%0 of 9254
Jul to Sep 20255.871.736.115.27 0.0%0 of 9253
Apr to Jun 20255.871.666.155.18 0.0%0 of 9154
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Connecticut, Jan to Mar 20263.660.613.803.316.0%1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeConnecticutUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
10.417.913.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.50.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
4.81.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
8.93.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.41.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
6.616.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.44.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
17.617.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.024.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.610.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.52.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.61.51.8

Owners and operators

Legal business name: DUNCASTER, INCORPORATED.

NameRoleTypeShareSince
Anderson, ElizabethW-2 managing employeeIndividual12/01/2009
Mortensen, CarolW-2 managing employeeIndividual12/01/2009
O'Brien, MichaelW-2 managing employeeIndividual12/01/2009
Betts, JamesCorporate directorIndividual05/09/2013
Byrnes, JohnCorporate directorIndividual12/01/2009
Cocheran, WilliamCorporate directorIndividual12/01/2009
Hincks, MarciaCorporate directorIndividual05/09/2013
King, SondraCorporate directorIndividual12/01/2009
Koltenuk, DeborahCorporate directorIndividual12/01/2009
O'Brien, MichaelCorporate directorIndividual12/01/2009
Shulansky, JohnCorporate directorIndividual05/09/2014
Spivey, MarieCorporate directorIndividual05/09/2014
Tracy, DanielCorporate directorIndividual05/09/2013
Leake, RobertCorporate officerIndividual01/03/2023
Duncaster, IncorporatedOperational/managerial controlOrganization12/01/2009
Leake, RobertOperational/managerial controlIndividual01/03/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on November 25, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on November 25, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on November 25, 2025: "Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on November 17, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."

Other nursing homes nearby

Connecticut contacts for a concern about a nursing home

These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.

Common questions

What is Caleb Hitchcock Health Center's Medicare star rating?
CMS rates Caleb Hitchcock Health Center 2 out of 5 stars overall, with 1 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Caleb Hitchcock Health Center get at its last inspection?
8 health deficiencies at the standard inspection on November 25, 2025. The Connecticut average is 13.4.
Has Caleb Hitchcock Health Center been fined?
Yes. CMS lists 2 fines totaling $47,216 in the last three years.
Does Caleb Hitchcock Health Center accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Caleb Hitchcock Health Center?
CMS lists 16 owners and managers. Legal business name: DUNCASTER, INCORPORATED.

Sources

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