Home / Connecticut / Windsor
Complete Care at Kimberly Hall North
1 Emerson Dr, Windsor, CT 06095 · Capitol County · (860) 688-6443
150 certified beds, about 143 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1977
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075279 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 19, 2024, inspectors cited 10 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 42 health citations since September 2019, 5 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 1 fine totaling $13,065 in the last three years; the largest was $13,065, and the latest is dated April 10, 2026.
Nurses and nurse aides worked 3.16 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.
32.4% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
809/19
805/22
205/24
1009/24
112/24
102/25
206/25
207/25
204/26
505/26
107/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 42 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
31D
4E
0F
Potential for minimal harm
0A
2B
0C
July 17, 2026Complaint inspection · 1 citation
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, review of facility documentation, review of facility policy and staff interviews for 1 of 6 residents reviewed for abuse (Resident #87), the facility failed to ensure a resident was free from abuse, which resulted in a vulnerable resident being physically abused by a staff member and for (Resident #85) reviewed for abuse, the facility failed to prevent a physical injury during a resident-to-resident altercation.
May 5, 2026Complaint inspection · 5 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for neglect, the facility failed to ensure a severely cognitively impaired resident who was dependent on staff for hygiene care and was identified as at risk for pressure injuries received ongoing skin monitoring, hair care, thorough head to toe skin assessments (Weekly Skin Checks) and repositioning necessary to prevent pressure-related skin breakdown resulting in unrecognized posterior scalp pressure injuries progressing to necrotic wounds requiring an enzymatic debridement treatment after discovery by the resident representative when the residents head was shaved for closer observation due to odor and severely matted hair.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation/policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for neglect, the facility failed to notify the State Agency (SA) of an allegation of neglect related to the turning and repositioning of a dependent resident with existing facility acquired pressure injuries to the posterior scalp (back of head) within two (2) hours as required.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation/policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for neglect, the facility failed to ensure an allegation of neglect related to the discovery of several pressure injuries to the posterior scalp (back of head) of a dependent resident was thoroughly investigated and statements were obtained from all staff who were in contact with the resident for the prior 72 hours after the discovery of the pressure injuries.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation/policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for neglect, the facility failed to ensure Resident #1 was turned and repositioned per the plan of care to prevent pressure-related skin breakdown, resulting in the development of several posterior scalp (back of head) pressure injuries.
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for neglect, the facility failed to ensure Resident #1's call bell was consistently accessible and within reach, resulting in a dependent resident with limited verbal communication being unable to independently request assistance.
April 10, 2026Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for two (2) of two (2) sampled residents (Residents #4 and #5) reviewed for abuse, the facility failed to ensure residents were protected from sexual abuse. Both residents had cognitive impairment which limited their ability to consent to or understand the interaction, and the facility failed to implement adequate supervision and interventions to prevent the incident.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of clinical records, facility documentation/policy, and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for medication administration, the facility failed to ensure medications were administered within acceptable time frames and documented at the time of administration, resulting in a pattern of medication administration errors, including the administration of time-sensitive medications outside the facility's established one (1) hour before to one (1) hour after window.
July 29, 2025Complaint inspection · 2 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for ADL's, the facility failed to ensure a resident who was dependent on staff for feeding was fed in a dignified manner.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for ADL's, the facility failed to ensure a resident who was dependent on staff for feeding, was fed using the proper feeding technique.
June 27, 2025Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for abuse, the facility failed to ensure that a resident, who was being fed by facility staff, was free from abuse.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for abuse, the facility failed to ensure interventions were implemented for a resident who is dependent on staff for eating.
February 4, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one (1) of three (3) sampled residents (Resident #1) who were reviewed for a fall, the facility failed to ensure the hallway was free of environmental hazards to prevent a resident from tripping which resulted in the resident falling and sustaining a laceration to the lip.
December 23, 2024Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure assistance was provided in accordance with the resident plan of care.
September 19, 2024Standard inspection, Complaint inspection · 10 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, observation, facility documentation, facility policy and interviews for 2 of 6 sampled residents (Resident #76) reviewed for abuse, the facility failed to ensure a resident was free from physical mistreatment by another resident (Resident #139) and for Resident # 122 , the facility failed to ensure the resident was free from physical abuse by Resident # 10.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review and staff interviews for the 1 resident reviewed for pressure ulcers( Resident #39) the facility failed to ensure staff updated the care plan when there was a change in the resident's wound status.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, review of the clinical record, facility policy and interviews for 1 of 30 residents (Resident #67) reviewed for dinning, the facility failed to provide adaptive equipment at mealtime per care plan.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical records, observations, facility policy, and interviews for 1 of 5 residents (Resident # 75) reviewed for unnecessary medications, the facility failed to monitor the behaviors associated with psychotropic medications as directed in the physician's orders and professional standards and for for 1 of 2 resident (Resident #98) reviewed for positioning and mobility, the facility failed to apply a knee brace per physician order and for 1 sampled resident (Resident #113) reviewed for edema, the facility failed to ensure therapeutic management to reduce swelling for a resident with edema was implemented in accordance with physician orders.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, observations, and staff interviews for 6 of 6 residents observed during dining, ( Resident #9 #32, #44, #107, #116, #135), the facility failed to ensure supervision was provided while residents were still eating.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on clinical record review, review of facility documentation, observation, facility policy and staff interviews, the facility failed to ensure staff competencies were current for the provision of Intravenous Therapy ( IV) and for 1 of 3 residents ( Resident #39) reviewed for at risk for pressure ulcer, the facility failed to ensure facility nursing staff were trained in the use, settings and maintenance of Low Air Loss (ALA) mattresses.
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on clinical record review, observations, facility policy and interviews for 1 of 30 residents (Resident #141) reviewed for dinning, the facility failed to ensure that food was served in the correct form for a resident on a mechanically altered diet.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on clinical record review, observation, facility policy and interviews for 1 of 30 residents (Resident #90) reviewed for dining, the facility failed to honor resident's food preference.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record review, observations, review of policy and interviews and for 1 resident ( Resident #39), reviewed for pressure ulcer, the facility failed to ensure staff followed procedure for enhanced barrier precautions, hand hygiene and handling of trash and clean wound items.
- B Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations of the noon meal and staff interview for 1 of 4 units (memory unit) residents were served their noon meal on dietary trays, the facility failed to provide a home like environment.
May 8, 2024Complaint inspection · 2 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse or neglect, the facility failed to ensure staff comments within hearing of the resident were with respectful.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for abuse, the facility failed ensure the resident was free from mistreatment.
May 26, 2022Standard inspection · 8 citations
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for one of three sampled residents (Resident #127) who experienced a change in condition that required a hospitalization, the facility failed to ensure that readmission physician's orders were transcribed accurately resulting in the resident missing 12 doses of medications (6 days) and not receiving the accurate dosages of another medication culminating in the resident being re-hospitalized . These failures resulted in the finding of Immediate Jeopardy.
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on review of the clinical record, review of facility documentation, and interviews for one of three sampled resident (Resident #127) reviewed for a change in condition, the facility failed to ensure the resident was free of significant medication errors related to critical medications (Metformin, Metoprolol, Eliquis) not administered for six days for a total of 36 mixed doses as well as the incorrect dosage of Prednisone administered for a total of three days. The failures resulted in a finding of Immediate Jeopardy.
- G Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, review of the clinical record, review of facility documentation and interviews for one of three sampled residents (Resident #96) reviewed for pain management, the facility failed to provide requested pain medication in a timely manner.
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, review of facility's documentation, review of facility policy and interviews for two of three sampled residents (Residents # 73 & #109) reviewed for resident to resident altercations, the facility failed to ensure the residents were free from physical abuse.
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and interviews for two sampled residents (Residents #32 & #47) who had skin injuries of unknown origin, the facility failed to report the injuries of unknown origin to the state survey agency.
- E Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on observations, review of facility documentation and interviews, the facility failed to have an Infection Control Preventionist (ICP) to monitor and perform infection surveillance.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on clinical record review, review of facility documentation, review of facility policy and interview for two or six sampled residents (Resident #38 & #77) reviewed for unnecessary medications, the facility failed to ensure target behaviors were monitored for a resident receiving antipsychotic medication per facility policy.
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on clinical record review, review of facility's documentation and interviews for one sampled resident (Resident #48) reviewed for immunizations, the facility failed to follow CDC recommendations for the administration of the COVID-19 booster vaccines.
September 26, 2019Standard inspection · 8 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, review of facility documentation, review of facility policy, and staff interview, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and/or procedures and interviews for one of four residents reviewed for skin condition and/or non- pressure wound (Resident #52), the facility failed thoroughly investigate and/or determine the route cause and/or an analysis of an injury and/or skin tear in accordance to the facility policy.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review, review of policy and interview for one four of sampled residents (Resident #119) reviewed for assistance with ADL, the facility failed to revise the resident's plan of care for toileting needs.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and/or procedures and interviews for one of four sampled residents reviewed for skin condition and/or non- pressure wound (Resident #52), the facility failed to ensure care and/or services were provided in accordance to the plan of care.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record review and interviews for one of four sampled resident who were reviewed for assistance with ADL (Resident # 38), the facility failed to follow the resident's plan of care for assistance with eating.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, review of facility documentation, review policy and staff interviews for one of four sampled residents reviewed for accidents ( Resident # 14), the facility failed to conduct a thorough investigation regarding the circumstance surrounding the root cause analysis of the resident's fall and /or for one of four residents reviewed for skin condition and/or non-pressure wound (Resident # 52), the facility failed to ensure care and/or services were provided in accordance to the plan of care .
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observations, review of facility policy and interviews during initial tour of the dietary department, the failed to dispose of garbage properly.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinincal record reviews, review of facility documentation and interviews for two sampled residents ( Resident # 46 and Resident # 120) reviewed for Minimum Data Set ( MDS) accuracy the facility failed to ensure the residents MDS assessment was coded accurately to reflect the resident's current status at the time of the assessment.
Fire safety inspections
19 fire safety citations on file: 4 on September 19, 2024, 14 on May 26, 2022, 1 on September 26, 2019.
Every fire safety citation19 citations
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Have exits that are accessible at all times.
- D Install an approved automatic sprinkler system.
- F Establish emergency prep training and testing.
- F Establish staff and initial training requirements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Provide a written emergency evacuation plan.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Develop and maintain an Emergency Preparedness Program (EP).
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Provide properly protected cooking facilities.
- E Ensure proper usage of power strips and extension cords.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 10, 2026 | Fine | $13,065 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.16 | 3.73 | 3.86 |
| Registered nurses | 0.55 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.90 | 3.37 | 3.42 |
| Nurse aides | 1.95 | ||
| Licensed practical nurses | 0.66 | ||
| Nursing staff turnover (share who left in a year) | 32.4% | 37.4% | 45.8% |
| Registered nurse turnover | 31.6% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.27 on weekdays and 2.90 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.04 in April to June 2025 to 3.16 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.16 | 0.55 | 3.27 | 2.90 | 0.0% | 0 of 90 | 143 |
| Oct to Dec 2025 | 3.11 | 0.57 | 3.21 | 2.84 | 0.0% | 0 of 92 | 142 |
| Jul to Sep 2025 | 2.97 | 0.50 | 3.06 | 2.75 | 0.0% | 0 of 92 | 146 |
| Apr to Jun 2025 | 3.04 | 0.47 | 3.15 | 2.76 | 0.0% | 0 of 91 | 143 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 29.9 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.2 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 23.0 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.3 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 38.2 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.8 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.1 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT KIMBERLY HALL NORTH LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Gen Ct Opco Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 11/15/2022 |
| PC Gen Ct Opco Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| PC Gen Ct Topco LLC | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 11/15/2022 | |
| Des Capital LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Jrk Investments LLC | Indirect ownership interest | Organization | 11/15/2022 | |
| Klugman, Jacob | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Indirect ownership interest | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Indirect ownership interest | Individual | 11/15/2022 | |
| Stein, Shalom | Managing control - governing body | Individual | 11/15/2022 | |
| Stein, Shalom | Corporate officer | Individual | 11/15/2022 | |
| Brown, Natalie | Operational/managerial control | Individual | 11/27/2024 | |
| Gallagher, James | Operational/managerial control | Individual | 11/15/2022 | |
| Hoch, Robert | Operational/managerial control | Individual | 11/15/2022 | |
| Lagana, Kristin | Operational/managerial control | Individual | 11/15/2022 | |
| Tetreault, Marnie | Operational/managerial control | Individual | 11/15/2022 | |
| Stein, Shalom | Trustee of the SNF | Individual | 11/15/2022 | |
| Des Capital LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Jrk Investments LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Kimberly Hall North Propco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| PC Gen Ct Propco Holdco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| PC Gen Ct Propco Topco LLC | Adp of the SNF | Organization | 10/10/2023 | |
| PC Gen Ct Topco LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Peace Capital Holdings LLC | Adp of the SNF | Organization | 11/15/2022 | |
| Sms 2021 Trust | Adp of the SNF | Organization | 11/15/2022 | |
| Banton, Bernadette | Adp of the SNF | Individual | 11/15/2022 | |
| Brown, Natalie | Adp of the SNF | Individual | 11/27/2024 | |
| Gallagher, James | Adp of the SNF | Individual | 11/15/2022 | |
| Hoch, Robert | Adp of the SNF | Individual | 11/15/2022 | |
| Klugman, Jacob | Adp of the SNF | Individual | 11/15/2022 | |
| Lagana, Kristin | Adp of the SNF | Individual | 11/15/2022 | |
| Sternbuch, Daniel | Adp of the SNF | Individual | 11/15/2022 | |
| Tetreault, Marnie | Adp of the SNF | Individual | 11/15/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 10 problems in this area, most recently on July 17, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on May 5, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on May 5, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on September 19, 2024: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.90 hours per resident per day, below the Connecticut average of 3.37.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Complete Care at Kimberly Hall-South Windsor, 0 mi · 4 of 5 stars · 37 citations
- Seabury Bloomfield, 2.1 mi · 5 of 5 stars · 16 citations
- Touchpoints at Bloomfield Bloomfield, 2.2 mi · 4 of 5 stars · 38 citations
- Autumn Lake Healthcare at Windsor Windsor, 2.2 mi · 1 of 5 stars · 51 citations
- Bloomfield Center for Nursing & Rehabilitation Bloomfield, 2.6 mi · 2 of 5 stars · 53 citations
- Caleb Hitchcock Health Center Bloomfield, 4.7 mi · 2 of 5 stars · 21 citations
- Saint Mary Home West Hartford, 4.7 mi · 3 of 5 stars · 26 citations
- Riverside Health & Rehabilitation Center East Hartford, 5.1 mi · 2 of 5 stars · 40 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Kimberly Hall North's Medicare star rating?
- CMS rates Complete Care at Kimberly Hall North 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Kimberly Hall North get at its last inspection?
- 10 health deficiencies at the standard inspection on September 19, 2024. The Connecticut average is 13.4.
- Has Complete Care at Kimberly Hall North been fined?
- Yes. CMS lists 1 fine totaling $13,065 in the last three years.
- Does Complete Care at Kimberly Hall North accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Kimberly Hall North?
- CMS lists 33 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT KIMBERLY HALL NORTH LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.