Hale Makua - Kahului
472 Kaulana Street, Kahului, HI 96732 · Maui County · (808) 877-2761
252 certified beds, about 214 residents a day · Non profit - Other · Medicare and Medicaid since 1967
CMS Care Compare ratings, data as of September 1, 2026 · CCN 125007 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 9, 2026, inspectors cited 10 health deficiencies (the Hawaii average is 9.5, the national average 9.2).
Of 59 health citations since October 2023, 6 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 3 fines totaling $170,249 in the last three years; the largest was $71,019, and the latest is dated October 18, 2024.
Nurses and nurse aides worked 4.87 hours per resident per day, against 4.97 across Hawaii and 3.86 nationally. Registered nurses accounted for 1.47 of those hours.
32.2% of nursing staff left within the year CMS measured (Hawaii average 36.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 59 health citations on file.
January 9, 2026Standard inspection, Complaint inspection · 10 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on resident interview and review of policy, the facility failed to treat residents with dignity and respect for one of three residents (Resident (R) 150) reviewed for dignity. As a result of this deficiency, R150 was not promoted the right to the maintenance or enhancement of her quality of life. Findings Include: During resident interview on 01/07/26 at 10:11 AM, R150 relayed the following concerns: Staff took a long time to answer the call light (up to 30 minutes), would say they would be back and never return or would say just go in your pad; referring to urinating in incontinence underwear. R150 felt ignored and not treated with dignity because of this. Review of facility policy on call light use read: Purpose, to respond promptly to resident's call for assistance. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews and record review, the facility failed to develop a comprehensive care plan addressing the presence of a pacemaker for one of one resident (Resident (R) 10) reviewed with a pacemaker. This puts R10 at risk of cardiac complications due to lack of individualize care planning related to the pacemaker. Findings Include:On 01/07/26 at 09:10 AM, an interview with Family Member (FM) 2 and FM3 was conducted. FM2 reported R10 underwent surgery in December for pacemaker generator replacement. Review of R10's Electronic Health Record (EHR) revealed that R10 was admitted to the facility on [DATE] with a cardiac pacemaker in place. Documented diagnoses included, but not limited to, Parkinson's disease without dyskinesia and atherosclerotic heart disease of native coronary artery without angina pectoris (plaque buildup in the heart's arteries without chest pain). [...]
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interviews and record review, the facility failed to revise the comprehensive care plan for one of four residents (Resident (R) 10) reviewed for range of motion (ROM). R10's restorative nursing program (RNP) care plan was not revised following a pacemaker surgery that resulted in suspension of restorative services. This failure placed R10 at risk for not achieving preventative goals including maintaining strength, balance, and transfer ability, and for experiencing complication related to immobility. Findings Include:Cross Reference to F684, Quality of Care. The facility failed to communicate R10's post-operation status within departments to ensure R10 received continuous treatment and care, as soon as practicable. R10's RNP was not followed up on after the facility received documentation from the cardiologist indicating that R10 could resume normal arm movement. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interviews and record review, the facility failed to communicate a resident's post-operation status within departments to ensure resident received continuous treatment and care, as soon as practicable, for one of four residents (Resident (R) 10) reviewed for range of motion (ROM). Specifically, R10's restorative nursing program (RNP) was not followed up on after the facility received documentation from the cardiologist indicating that R10 could resume normal arm movement. This failure placed R10 at risk for not achieving preventative goals including maintaining strength, balance, and transfer ability, and for experiencing complication related to immobility. Findings Include:On 01/07/26 at 09:10 AM, an interview with Family Member (FM) 2 and FM3 was conducted. [...]
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide treatment/services to maintain and/or prevent a decline in range of motion (ROM) for one of three residents (Resident (R) 160) sampled for limited ROM. This deficient practice puts the resident at risk for decline in ROM and further contractures. Findings Include:On 01/06/26 at 11:13 AM, observed R160 lying in bed, supine with head slightly elevated and both arms against his chest area. Both hands were also bent on the wrists and angled down towards his feet. No splints or braces were observed to both upper extremities. On 01/07/26 at 11:00 AM and 02:30 PM, R160 was observed lying in bed without any splints, braces or pads to his upper extremities. R160 was a [AGE] year-old resident admitted for long-term placement on 09/02/25. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure adequate supervision and/or measures were in place to prevent accidents for one of one resident (Resident (R) 172) reviewed for elopement risk. As a result of this failure, R172 was able to elope from the facility without staff knowledge and arrived at a family member's home with assistance from another resident's visitor. Findings Include:R172 was admitted to the facility on [DATE] with diagnoses including, but not limited to, dementia, osteoarthritis of the right and left shoulders, spinal stenosis in lumbar region without neurogenic claudication, pain in the right and left feet, unsteadiness on feet, and a history of falls. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide care and services to prevent dehydration for one of three residents (Resident (R) 5) sampled for hydration, despite identifying the resident as at risk for compromised nutrition and hydration. This deficient practice puts R5 at risk of complications due to dehydration. Findings Include:On 01/06/26 at 10:14 AM, concurrent observation and interview with R5 at bedside. Resident was seen sitting in his wheelchair at bedside. No water container observed on the bedside table. When R5 was asked if he feels thirsty or mouth feels dry, he replied Yes. On 01/07/26 and 01/08/26 observation was done with R5 at bedside. No water container observed at bedside. On 01/08/26 at 02:51 PM, an interview was conducted with Nurse Supervisor NS (266). When asked if R5 was on any fluid restriction, she replied No he is not. [...]
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review and interviews, the facility failed to ensure pain management was provided to one of three residents in the sample. The facility failed to monitor and assess pain level with (Resident (R) 56) every shift. This deficient practice may put R56 at high risk for having pain that may affect function, impair mobility, impair mood, or disturb sleep, and diminish quality of life. Findings Include:R56 was re-admitted to the facility on [DATE], with an initial admission date on 05/25/21. R56 diagnoses included, but not limited to, Parkinson's disease with dyskinesia, with fluctuations; Vitamin D deficiency; hyperlipidemia, unspecified, hypocalcemia; unspecified right bundle branch block; essential tremor; gout, unspecified; bilateral primary osteoarthritis of hip; bilateral osteoarthritis of knee; abnormal posture; and pain, unspecified. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews and record review, the facility failed to discard expired medications and intravenous solution stored in three of five medication rooms observed. Proper storage of medications is necessary to promote safe administration practices and decrease the risk for medication errors. This deficient practice has the potential to affect all residents in the facility who take medications and receive intravenous solutions. Findings Include:1) On 01/08/26 at 07:15 AM, the Ilima unit medication room was inspected. In the medication refrigerator, a clear plastic storage bag containing medication vials for Resident (R) 89 was checked. The medication label on the storage bag documented four vials of Lorazepam 2 milligram/milliliter (mg/ml) received on 06/10/25. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interview, and record review, the facility failed to ensure appropriate protective and preventive measure for infections as evidenced by the failure to label and store nebulizer equipment for one of two residents (Resident (R) 78) reviewed for infection prevention related to respiratory. As a result of this deficient practice, the facility put the resident at increased risk for infections. Findings Include:On 01/06/26 at 11:04 AM, observed R78's undated and uncovered nebulizer mask with medication chamber and tubing connected to the nebulizer machine placed on R78's nightstand. On 01/07/26 at 07:52 AM, observed R78's uncovered mask with medication chamber and tubing connected to the nebulizer machine and wedged between the nebulizer machine and box of personal belongings on R78's nightstand. [...]
April 11, 2025Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, interviews and review of policy, the facility failed to treat one Anonymous Resident (ARes1) and Resident (R)499 of six residents sampled, with respect and dignity. As a result of this deficiency ARes1 was not promoted the right to the maintenance of enhancement of their quality of life. The facility also left R499 in her soiled diaper for more than 40 minutes, putting R499 at risk for urinary tract infection (UTI) and perineum skin breakdown.
January 14, 2025Complaint inspection · 4 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, record review, and interview with staff members, the facility failed to implemented residents' care plans to eliminate risk of an accident related to wandering and elopement and monitor the effectiveness of interventions as necessary for 3 of 4 (Residents 1, 2, and 3) residents sampled. 1) Resident (R)1 had an actual elopement, the facility failed to revise the resident's care plan to develop person centered interventions, direct care staff were unaware of approaches/interventions to employ for R1's wandering behavior and the wandering and exit seeking behaviors were not accurately monitored resulting in no baseline data to determine the efficacy of the interventions. 2) The facility failed to develop a care plan to prevent elopement for R2 with wandering behaviors prior to the start of the survey. [...]
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview with staff members, the facility did not execute a resident's right to reside in a clean home environment.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, record review, and interview with staff members, the facility failed to develop a person-centered comprehensive care plan for 1 (Resident 2) of 4 residents reviewed for wandering/elopement behavior. This deficient practice has the potential to place resident at risk for accidents (i.e., falls, resident to resident altercations) and affect the resident's ability to achieve and maintain her highest medical, mental, and psychosocial needs and to cause adverse effects related to falls and resident to resident altercations.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observations, record review, and interviews with staff members, the facility did not ensure a person-centered comprehensive care plan was reviewed and revised following an actual incident of elopement for 1 (Resident 1) of 4 residents in the sample.
October 18, 2024Standard inspection, Complaint inspection · 14 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record review, failed to ensure one resident's right to be free from abuse. R106 hit R141 in her legs with his wheelchair, then left laughing. R141 sustained a 10 cm x 10 cm blue/purple discoloration on the left medial knee and 0.5cm x 0.5 cm light red mark on the left leg just below knee and reported to staff that she was going to her room because she was feeling unsafe because R106 hit her. As a result of this deficient practice, residents in the presence of R106 have the potential for abuse and more than minimal harm.
- G Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, interview, Electronic Health Record (EHR) review and policy review the facility failed to assess pain prior to and manage one Resident (R) of the sampled, R252's pain during a dressing change for his stage 4 pressure ulcer (PU) on his right buttock. The deficient practice prevented R252 from attaining and maintaining his highest level of wellbeing. Findings Include: On 10/17/24 at 01:40 PM spoke with Registered Nurse (RN) 26 and inquired if she had done the dressing change for R99. She confirmed she had already done the dressing change to R99's feet/legs. Inquired if she was going to do a dressing change soon and RN26 stated she was going to do a dressing change for R252. On 10/17/24 at 01:50 PM observed dressing change for R252's stage 4 PU to his right buttock. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interview, record review, narcotic count sheet review and policy review the facility failed to: 1) Label open on dates for five of six blood glucose test strips stored in two medication carts, have a nurse sign the narcotic count sheet when the count was done, store unopened insulin in a refrigerator per manufacture instructions and discard expired medication by the discard by date, 2) Ensure all medications used in the facility were stored in accordance with manufacturer recommendations in 3 of 16 medication carts and 3) Discard an expired medication stored on the storage cart. [...]
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interviews and record review, the facility failed to ensure the resident's right to be informed in advance, of the risk and benefits of the use of a psychotropic medication, and consent to treatment for two of five (Resident (R)134 and R141) sampled. R134's Resident Representative (RR)4 was not aware that the resident was receiving duplicate antidepressant therapy. RR4 confirmed the risk/benefits, education was not provided to RR4 regarding duplicate antidepressant therapy and did not sign a consent form. Requested a consent form from the facility and the facility confirmed a consent form was not obtained from RR4. As a result of this deficient practice, residents are at risk for more than minimal harm.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wrote2) R67 is an [AGE] year-old female admitted to the facility on [DATE]. R67 has a medical history that includes, but not limited to, chronic obstructive pulmonary disease, dependence on supplemental oxygen, acquired absence of eye, and anxiety disorder. R67 had an annual assessment on 08/14/2024. During the assessment R67 had a Brief Interview for Mental Status (BIMS) score of 15, which means R67 is cognitively intact. Concurrent observation and interview were conducted on 10/15/24 at 10:27 AM in R67's room. R67 was laying in bed. R67's call light was laying on a chair that was against a wall. R67 was not able to reach her call button. R67 asked State Agency (SA) if he/she can hand her the call light. R67 stated that she can call for help, but frequently the call light is not nearby for her to use. Observation was conducted on 10/17/24 at 09:08 AM in R67's room. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement a person-centered Comprehensive Care Plan (CP) for one resident in the sample (Resident 98). Despite identifying Resident (R)98 as an accident/safety hazards risk due to his smoking and behaviors, and after multiple documented incidents related to his smoking and behaviors surrounding his smoking, R98's smoking CP was not implemented consistently. As a result of this deficient practice, R98 was placed at risk for additional altercations related to his behaviors surrounding smoking.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation and record review, the facility failed to revise the care plan for one Resident (R)32 to provide the support needed when he leaned over in his wheelchair.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide one resident with support of the head and neck while sitting in his wheelchair. The resident sleeping in his wheelchair slumped over to the right side throughout the day. The deficient practice affected one resident in the sample's quality of care.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure a resident who is incontinent of bladder receives appropriate treatment to prevent urinary tract infections. R180's catheter tubing was observed to have sediment and blackish growth on the sediment throughout the entire length of the tubing. Review of R180's Electronic Health Record (EHR) did not contain an order for treatment of sediment and blackish growth in the catheter tubing. As a result of this deficient practice, residents with catheters are at risk for more than minimal harm.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement a thorough process to assure accurate reconciliation and accounting for all controlled medications, for 1 of 16 medication carts, in order to promptly identify loss or potential diversion.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, interview, and record review, the facility failed to manage and monitor the medication regimen for one Resident of five in the sample by implementing a gradual dose reduction (GDR) for use of an antipsychotic or provide the clinical rationale from the physician that it was not recommended. The deficient practice failed to promote the residents highest practicable mental, physical, and psychosocial well-being.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview the facility failed to store cutting boards and resident plate lids on racks that did not have rust colored debris. This deficient practice could affect all residents who are provided meals from the kitchen, putting them at risk for foodborne illness. Findings Include: On 10/15/24 at 10:04 AM during initial tour of kitchen, a concurrent interview and observation was done. Observation of one rack that had cutting boards stored also had rust colored debris. The Acting Nutritious Services Director stated she would move the (cutting boards) to a different area. On 10/17/24 at 10:50 AM while in the kitchen, to observe the tray line, noticed a rack with rust colored debris that stored the lids for the residents plates. Acting Nutritious Services Director confirmed the rust colored debris and stated she is in the process of replacing both racks.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure proper cleaning procedures for shared equipment were followed by a staff member. This deficient practice promotes the development and transmission of communicable diseases and infections and has the potential to affect the residents in one of the facility units.
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and staff interview, the facility failed to secure a storage room containing Germicidal Bleach Wipes, Surface Disinfectant Wipes and Hand Sanitizing Wipes. As a result of this deficiency, the facility put the safety and well-being of the residents at risk for accident hazards.
August 12, 2024Complaint inspection · 5 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews, document and record review, the facility failed to provide the appropriate supervision and put interventions in place to prevent one Resident (R)1 with moderate cognitive impairment from elopement, resulting in harm. Although R1 exhibited exit seeking behavior on [DATE], he was able to leave the premises in his truck on [DATE]. R1 got lost and was returned to the facility approximately five and a half hours later by the local police department. As a result of the elopement, R1 suffered psychological and physical harm. R1 was afraid when police found him. When returned to the facility, he was cold, and both feet were swollen. In addition, the facility did not follow their own elopement risk program which endangered R1's health and/or safety as well as putting the public at serious risk when R1 drove a vehicle.
- D Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Inspectors wroteBased on interview and record review, the facility failed to honor the right of Resident (R)3 to receive visitors of her choosing at the time of her choosing, for both visits and telephone calls. As a result of this deficient practice, R3 was denied the opportunity to speak with her son when he called on the phone and denied the choice of receiving visits from her husband. This placed R3 at risk for a decline in her quality of life and prevented her from attaining her highest practicable well-being. The facility corrected the deficient practice prior to the abbreviated survey to investigate a complaint filed on her behalf.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interviews, document and record review (RR), the facility failed to ensure that two Resident's (R)1 and R2 of a sample of four had their comprehensive care plans (CP) reviewed and revised in a timely manner to include high risk behaviors that needed to be closely monitored. R1 had exit seeking behavior, which was not added to the CP in a timely manner, and R2 was not swallowing his medications at the time of administration, which was not added to the CP. As a result of this deficient practice, there was increased risk the behavior would reoccur and may result in a negative outcome. This deficient practice has a potential to affect all residents.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide the necessary care and services to maintain the activities of daily living, including personal hygiene for one of three residents sampled. As a result of this deficient practice, Resident (R)3 was hindered from attaining her highest practicable well-being. This deficient practice has the potential to affect all residents at the facility.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate diabetic foot care for Resident (R)3. As a result of this deficient practice, the facility placed R3 at risk for avoidable injuries. This deficient practice has the potential to affect all residents in need of diabetic foot care.
April 12, 2024Complaint inspection · 1 citation
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, record review (RR) and interviews, the facility failed to provide incontinence care, in accordance with professional standards of practice and individual care plans (CP) for two resident's (R)1 and R2, of a sample size of seven. As a result of this deficient practice, the residents were at increased risk of adverse outcomes related to incontinence that included comfort, skin breakdown and infection. This could affect their ability to meet their highest potential of physical and mental well-being. The deficient practice had been corrected prior to the survey, and met the criteria for past noncompliance.
October 19, 2023Standard inspection, Complaint inspection · 24 citations
- L Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interview, and record review (RR), the facility failed to follow the proper washing and sanitizing practices for the dishes and silverware to prevent the outbreak of foodborne illnesses as evidenced by wash and final rinse temperatures of the water in the High Temperature Dishwasher (using heat sanitization) that were well below the temperatures recommended for safety by the U.S. Department of Health and Human Services, Public Health Services, Food and Drug Administration Food Code (https://www.fda.gov/media/110822/download), in addition to not monitoring that the proper temperatures were being maintained as evidenced by no retrievable documentation of temperatures since 10/01/23. As a result of this deficient practice, patient safety was compromised, and an Immediate Jeopardy (IJ) was identified. [...]
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 3 of 8 residents (R) in the sample were free from accident hazards. R149 was not kept safe from being grabbed by another resident with a known history of this behavior. As a result of this deficient practice, R149 suffered a potentially avoidable accident with injury. Despite having been identified as a high falls risk upon admission in 2021, R133 did not have a Falls Care Plan added to his Comprehensive Care Plan until after he suffered an unwitnessed fall with multiple major injuries in June 2023. R110 was found to have a cigarette lighter on his bedside table. [...]
- G Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and services (reassessing the residents' dietary/nutritional needs, consistently implementing related care-planned interventions, monitoring for effectiveness, and ensuring coordination of care among the interdisciplinary team) to prevent significant weight loss for 2 of 6 residents (Residents 153 and 147) in the sample, despite having identified them as at risk for compromised nutrition. As a result of this deficient practice, the facility placed these residents at risk for avoidable declines and injuries. This deficient practice has the potential to affect all residents at the facility.
- E The resident has the right to receive notices in a format and a language he or she understands.
Inspectors wroteBased on resident interview, the facility failed to ensure residents were furnished with the information for contacting the State Survey Agency to file a complaint. This deficient practice has the potential to impede a resident(s) ability to exercise their right to file a complaint.
- E Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to uphold a resident's right to privacy of one resident (R), R367, out of two residents in the sample. A certified nursing assistant (CNA) did not provide the necessary privacy of R367 during his shower. This deficient practice violates the resident's right to privacy and could potentially cause psychosocial harm to the resident.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a comfortable, homelike environment for residents at the facility, as evidenced by hot, uncomfortable temperatures in the resident rooms, especially when the room door was closed for personal care, poor pest control, dusty electric fans that were widely used throughout the facility, and walls in resident room(s) in need of repair. As a result of this deficient practice, the residents unnecessarily experienced an uncomfortable environment that was not homelike, with the potential to cause psychosocial harm. This deficient practice has the potential to affect all the residents at the facility.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wrote2) During an interview with Resident (R)154 on October 10, 2023, they expressed an increase in their anxiety recently, due to the recent Lahaina Fire. The spouse escaped the Lahaina fire with car, family dog and themselves only. The home and all its contents was lost in the fire. Although R154 was not physically present when this occurred, she was traumatized by the news of how her immediate family had escaped, and the loss of the family home and belongings including important documents. Record review of R154's Electronic Heath Record (EHR), and interview with Neighborhood Supervisor (NS)3 and Social Services Assistant (SSA)3 confirmed there was no psychosocial assessment or comprehensive care plan completed for R154 after this traumatic event for trauma informed care. [...]
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, record review, and interview, the facility failed to review and revise the Resident's Comprehensive Care Plan (CP) for 3 of 36 residents (R) in the sample (Residents 149, 75, and 147), to effectively address their status, condition, and needs. As a result of this deficient practice, staff did not have the information necessary to adequately care for these residents so that they could meet their highest potential of physical and psychosocial well-being. This deficient practice has the potential to affect all the residents at the facility.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to: 1) Implement 2 (Residents 147 and 263) of 3 residents' bowel protocol. The facility failed to accurately document 147's bowel activity resulting in unnecessary invasive treatment (suppository and two enemas). This deficient practice has the potential to result in residents experiencing discomfort, fecal impaction, or receiving unnecessary treatment. 2) Assure a root cause analysis for 1 (Resident 75) of 5 residents investigated for skin conditions was done. The facility did not identify contributing factors of skin breakdown. This deficient practice has the potential to result in further skin breakdowns, lack of healing of existing wounds, and/or further wound infections. 3) Inform Resident (R)463 of a schedule change for an appointment with the cardiologist. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to implement the facility's infection prevention and control measures. Facility did not ensure that staff were wearing applicable personal protective equipment (PPE) when providing care to residents on enhanced barrier precautions (EBP) and while handling potentially contaminated items, performed hand hygiene after removing gloves, and maintained shower chairs in sanitary and good repair. This deficient practice placed the residents at risk for the potential spread of infections and communicable diseases.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interviews, the facility failed to assure residents of the facility were treated with respect and dignity and provided care in an environment that enhances their quality of life. This deficient practice has the potential to result in residents not attaining or maintaining their highest practicable physical and psychosocial well-being.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation and interview, the facility failed to accommodate the needs of 1 of 2 residents (R) sampled by not ensuring that her call light was always placed within her reach, or positioned so that she could activate it. As a result of this deficient practice, R65 was placed at risk of not having her emergent needs met in a timely manner and was prevented from achieving independent functioning with regards to calling for help. This deficient practice has the potential to affect all the residents at the facility who can activate a call light.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observations, interviews and record review, the facility failed to identify and ensure the resident's right to make choices about aspects of his life that are significant to him was supported for 1 of 6 residents (Resident (R) 110) in the sample. The facility did not identify and accommodate R110's choice to smoke more than twice daily. As a result of this deficient practice, the resident was at risk of potential negative psychosocial outcomes.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure one of the 36 residents (Resident (R) 8) in the sample was free from physical restraints imposed for the purpose of convenience and not required to treat the resident's medical symptoms. R8 had her bed positioned against the wall and a pillow was placed under the fitted bed sheet. As a result of this deficient practice, R8 was not able to get out of bed on her own.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interviews and record review, the facility failed to provide written notice of transfer or discharge for one of three residents (Resident (R) 14) sampled for hospitalization, and failed to send a notice of discharge to the Office of the State Long-Term Care Ombudsman (LTCO).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 2 of 5 residents (Resident 2 and Resident 165) sampled received the appropriate treatment, equipment, and services to increase or prevent further decrease in range of motion (ROM). As a result of this deficient practice, both residents have been placed at risk of worsening contractures and hindered from reaching their highest practicable well-being. This deficient practice has the potential to affect all the residents at the facility with ROM deficits.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wrote2) R134 had an indwelling urinary catheter. It was observed by this writer that on October 10, 11, 12, 17 and 18, 2023, the catheter bag had a privacy cover over it, and was attached to the side of the bed. However, on each observed occasion, the bag with the privacy cover was sitting on the floor, allowing easy access for any bugs or insects crawling on the floor to enter into the privacy cover, providing a risk of contamination that may lead to a urinary track infection for R134. The facility failed to ensure safe and adequate catheter care was being conducted. Based on observations and interviews, the facility failed to ensure that 2 of 2 residents (Resident (R) 179 and R134) sampled for indwelling urinary catheters received the appropriate treatment and services to prevent urinary tract infections. [...]
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation and interview with staff members, the facility failed to assure resident's enteral formula was labeled with resident's name, date and time of preparation, rate of feeding and the resident's room number on the label for 1 (Resident 75) of 1 resident sampled. This deficient practice has the potential to result in administration to the wrong resident, over/underfeeding, or using expired formula.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, and interview, the facility failed to ensure 2 of 6 residents (R) sampled for respiratory services (Residents 2 and 165) received care consistent with professional standards of practice or facility protocol. As a result of this deficient practice, the residents' safety was compromised, and they were placed at an increased risk of avoidable injuries and/or adverse outcomes in the event of a respiratory emergency. This deficient practice has the potential to affect all residents at the facility with a tracheostomy (an opening surgically created through the neck into the trachea (windpipe) to allow direct access to the breathing tube and is commonly done in an operating room under general anesthesia. A tube is usually placed through this opening to provide an airway and to remove secretions from the lungs).
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on resident interview, record review and staff interviews, the facility failed to identify a recent trauma and any triggers that may further traumatize the resident for one of the residents in the sample.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, record review, and interview with staff member, the facility failed to competently provide nursing services for administration of medication as evidenced by the nursing staff not following standard procedure and best practice for administering medications. In addition, the nurse administered the medications approximately 2 hours after the scheduled time, as per the provider orders.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure all medications used in the facility were labeled in accordance with professional standards, including accurate expiration dates. Proper labeling of medications is necessary to promote safe administration practices and decrease the risk for medication errors. In addition, the facility failed to clearly label a multidose vial (MDV, medication vial that is accessed multiple times to deliver doses to different residents) in one medication room out of three rooms sampled. The opening date of a multidose vial (MDV) of tuberculin (TB) purified protein derivative (PPD) was not clearly written on the vial. This medication is injected under the skin of residents to check for the presence of tuberculosis (disease where a specified type of bacteria infects the lungs and/or other organs). [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review the facility failed to maintain medical records on one resident (Resident 186) that were accurately documented, in accordance with accepted professional standards and practices. This deficient practice has the potential to affect all the residents at the facility.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure pneumococcal vaccination was offered to one of the five residents (Resident (R) 179) in the sample. This deficient practice placed the resident at risk for acquiring, transmitting, and developing possible complications from pneumococcal disease.
Fire safety inspections
5 fire safety citations on file: 3 on January 9, 2026, 2 on October 19, 2023.
Every fire safety citation5 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Install an approved automatic sprinkler system.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Have properly located and lighted "Exit" signs.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 18, 2024 | Fine | $71,019 |
| August 12, 2024 | Fine | $55,640 |
| October 19, 2023 | Fine | $43,590 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Hawaii | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.87 | 4.97 | 3.86 |
| Registered nurses | 1.47 | 1.75 | 0.69 |
| All nursing staff on weekends | 4.26 | 4.41 | 3.42 |
| Nurse aides | 2.65 | ||
| Licensed practical nurses | 0.75 | ||
| Nursing staff turnover (share who left in a year) | 32.2% | 36.4% | 45.8% |
| Registered nurse turnover | 20.7% | 31.5% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.89 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.11 on weekdays and 4.26 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.94 in April to June 2025 to 4.87 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.87 | 1.47 | 5.11 | 4.26 | 4.8% | 0 of 90 | 214 |
| Oct to Dec 2025 | 4.84 | 1.42 | 5.07 | 4.26 | 10.6% | 0 of 92 | 209 |
| Jul to Sep 2025 | 4.95 | 1.30 | 5.18 | 4.38 | 14.2% | 0 of 92 | 198 |
| Apr to Jun 2025 | 4.94 | 1.26 | 5.18 | 4.33 | 17.7% | 0 of 91 | 201 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Hawaii, Jan to Mar 2026 | 4.63 | 1.60 | 4.86 | 4.08 | 6.9% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Hawaii | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 22.5 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.6 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 1.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 22.4 | 20.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.8 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.5 | 11.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.6 | 19.4 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 19.2 | 10.3 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 0.9 | 1.8 |
Owners and operators
Legal business name: HALE MAKUA HEALTH SERVICES.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Chun, Grant | Corporate director | Individual | 03/01/2017 | |
| Dorheim, Tracy | Corporate director | Individual | 04/17/2025 | |
| Kishaba, Richard | Corporate director | Individual | 01/01/2020 | |
| Lo, Wesley | Corporate director | Individual | 01/01/2019 | |
| McBarnet, Alexander | Corporate director | Individual | 03/01/2015 | |
| Munekiyo, Michael | Corporate director | Individual | 03/01/2015 | |
| Nishita, Josiah | Corporate director | Individual | 04/01/2020 | |
| Romson, Edward | Corporate director | Individual | 01/01/2017 | |
| Sakamoto, Roy | Corporate director | Individual | 03/01/2015 | |
| Wachi, Eileen | Corporate director | Individual | 06/01/2017 | |
| Lo, Wesley | Corporate officer | Individual | 12/01/2016 | |
| Ohana Pacific Management Company Inc | Operational/managerial control | Organization | 01/01/2020 | |
| Lo, Wesley | Operational/managerial control | Individual | 12/01/2016 | |
| Lore, Andrew | Operational/managerial control | Individual | 02/01/2022 | |
| McClennon, Pamela | Operational/managerial control | Individual | 04/01/2025 | |
| Morikuni, Suanne | Operational/managerial control | Individual | 01/01/2020 | |
| Santos, Rodrigo | Operational/managerial control | Individual | 10/14/2025 | |
| County of Maui-Department of Finance | Adp of the SNF | Organization | 01/01/1995 | |
| Ohana Pacific Management Company Inc | Adp of the SNF | Organization | 12/02/2025 | |
| Lo, Wesley | Adp of the SNF | Individual | 12/01/2016 | |
| Lore, Andrew | Adp of the SNF | Individual | 02/01/2022 | |
| McClennon, Pamela | Adp of the SNF | Individual | 04/01/2025 | |
| Morikuni, Suanne | Adp of the SNF | Individual | 01/01/2020 | |
| Santos, Rodrigo | Adp of the SNF | Individual | 10/14/2025 | |
| Smith, Toby | Adp of the SNF | Individual | 08/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 21 problems in this area, most recently on January 9, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 13 problems in this area, most recently on January 9, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- When is the care plan meeting, and can family attend it?Inspectors cited 10 problems in this area, most recently on January 9, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on January 9, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 4.26 hours per resident per day, below the Hawaii average of 4.41.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Hale Makua - Wailuku Wailuku, 1.2 mi · 5 of 5 stars · 17 citations
- Kula Hospital Kula, 14.5 mi · 2 of 5 stars · 32 citations
Hawaii contacts for a concern about a nursing home
These are the official offices in Hawaii. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Hawaii Department of Health, Office of Health Care Assurance, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Hawaii Long-Term Care Ombudsman Program, Executive Office on Aging, 586-7268. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Hale Makua - Kahului's Medicare star rating?
- CMS rates Hale Makua - Kahului 3 out of 5 stars overall, with 2 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hale Makua - Kahului get at its last inspection?
- 10 health deficiencies at the standard inspection on January 9, 2026. The Hawaii average is 9.5.
- Has Hale Makua - Kahului been fined?
- Yes. CMS lists 3 fines totaling $170,249 in the last three years.
- Does Hale Makua - Kahului accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hale Makua - Kahului?
- CMS lists 25 owners and managers. Legal business name: HALE MAKUA HEALTH SERVICES.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.