Havens at Pensacola, the
1900 Summit Boulevard, Pensacola, FL 32503 · Escambia County · (850) 746-0700
120 certified beds, about 111 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2003
CMS Care Compare ratings, data as of September 1, 2026 · CCN 106052 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 3, 2026, inspectors cited 2 health deficiencies (the Florida average is 7.1, the national average 9.2).
None of its 7 health citations since December 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.80 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.67 of those hours.
51.8% of nursing staff left within the year CMS measured (Florida average 41.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
June 3, 2026Standard inspection · 2 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, record review, and review of the facility policies and procedures, the facility failed to follow infection prevention and control standards including hand hygiene, proper use and ready availability of Personal Protective Equipment (PPE) and storage of oxygen tubing, to prevent the spread of infections by staff involved in direct resident care in 3 of 4 residents observed. (Resident #13, #85, #131)
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, interviews, and record and policy review, the facility failed to maintain a medication error rate of less than 5% as evidenced by a medication error rate of 8% (2 errors out of 25 opportunities).
March 6, 2025Standard inspection · 1 citation
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of the electronic medical record (EMR) and staff interviews, the facility failed to maintain complete and accurate documentation of the consent and administration for immunizations for 4 out of 5 residents sampled. (Resident #32, #46, #100, #261)
December 14, 2023Standard inspection · 4 citations
- E Post nurse staffing information every day.
Inspectors wroteBased on observations and interviews, the facility failed to post the required staffing data in a prominent place readily accessible to residents and visitors.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased upon record review, resident interview and staff interview, the facility failed to ensure that a resident's preferred advanced directives were documented for 1 of 2 residents reviewed for advanced directives. (Resident #22)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, policy review and interviews, the facility failed to develop a comprehensive care plan for 2 of 4 residents sampled. (Residents #22 and #21)
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observation, interview, and review of records the facility failed to maintain a method of communication for residents to call a staff member from the bedside and bathrooms in 1 of 4 resident care units at the facility.
Fire safety inspections
2 fire safety citations on file: 2 on June 3, 2026.
Every fire safety citation2 citations
- D Provide properly protected cooking facilities.
- D Ensure that testing and maintenance of electrical equipment is performed.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Florida | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.80 | 3.82 | 3.86 |
| Registered nurses | 0.67 | 0.73 | 0.69 |
| All nursing staff on weekends | 3.35 | 3.49 | 3.42 |
| Nurse aides | 2.21 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 51.8% | 41.4% | 45.8% |
| Registered nurse turnover | 33.3% | 46.0% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.98 on weekdays and 3.35 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.09 in April to June 2025 to 3.80 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.80 | 0.67 | 3.98 | 3.35 | 0.0% | 0 of 90 | 111 |
| Oct to Dec 2025 | 3.70 | 0.69 | 3.92 | 3.14 | 0.0% | 0 of 92 | 113 |
| Jul to Sep 2025 | 3.66 | 0.66 | 3.84 | 3.20 | 0.2% | 0 of 92 | 111 |
| Apr to Jun 2025 | 4.09 | 0.81 | 4.28 | 3.62 | 1.8% | 0 of 91 | 107 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Florida, Jan to Mar 2026 | 3.76 | 0.70 | 3.90 | 3.44 | 1.1% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Florida
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Florida, all employers | |||
| CNAs (nursing assistants) | $18.03 | $17.33 to $20.34 | 96,960 |
| LPNs and LVNs | $29.70 | $28.14 to $31.11 | 38,620 |
| Registered nurses | $40.48 | $37.82 to $48.64 | 229,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Florida | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.3 | 8.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.3 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.4 | 2.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.8 | 9.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.1 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.0 | 8.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.0 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.1 | 9.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.4 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 1.1 | 1.8 |
Owners and operators
Legal business name: HAVENS SNF OPERATOR LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Havens SNF Operator Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 08/01/2024 |
| Havens Acquisition LLC | 5% or greater indirect ownership interest | Organization | 08/01/2024 | |
| J & M Holdings Group LLC | 5% or greater indirect ownership interest | Organization | 15% | 08/01/2024 |
| Jek Irrv Tr II | 5% or greater indirect ownership interest | Organization | 16% | 08/01/2024 |
| Labrook Holdings LLC | 5% or greater indirect ownership interest | Organization | 08/01/2024 | |
| Ncs Holdings LLC | 5% or greater indirect ownership interest | Organization | 08/01/2024 | |
| Nmj Irrv Tr II | 5% or greater indirect ownership interest | Organization | 15% | 08/01/2024 |
| Samba Holdings LLC | 5% or greater indirect ownership interest | Organization | 08/01/2024 | |
| The Edwin and Miriam Zaghi Joint Revocable Trust | 5% or greater indirect ownership interest | Organization | 08/01/2024 | |
| Bamberger, Joshua | 5% or greater indirect ownership interest | Individual | 15% | 08/01/2024 |
| Zytman, Shmuel | 5% or greater indirect ownership interest | Individual | 15% | 08/01/2024 |
| Bamberger, Joshua | Managing control - governing body | Individual | 08/01/2024 | |
| Mayeaux, Dennis | Managing control - governing body | Individual | 08/01/2024 | |
| Pointdexter, James | Managing control - governing body | Individual | 08/01/2024 | |
| Zytman, Shmuel | Managing control - governing body | Individual | 08/01/2024 | |
| Bamberger, Joshua | Operational/managerial control | Individual | 01/03/2025 | |
| Mayeaux, Dennis | Operational/managerial control | Individual | 01/03/2025 | |
| Pointdexter, James | Operational/managerial control | Individual | 01/03/2025 | |
| Zytman, Shmuel | Operational/managerial control | Individual | 01/03/2025 | |
| Havens SNF Realty LLC | Adp of the SNF | Organization | 01/03/2025 | |
| Samba Holdings LLC | Adp of the SNF | Organization | 12/12/2025 | |
| Bamberger, Joshua | Adp of the SNF | Individual | 01/03/2025 | |
| Mayeaux, Dennis | Adp of the SNF | Individual | 01/03/2025 | |
| Pointdexter, James | Adp of the SNF | Individual | 01/03/2025 | |
| Zytman, Shmuel | Adp of the SNF | Individual | 01/03/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on June 3, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on June 3, 2026: "Ensure medication error rates are not 5 percent or greater."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on December 14, 2023: "Post nurse staffing information every day."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on December 14, 2023: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.35 hours per resident per day, below the Florida average of 3.49.
Other nursing homes nearby
- Bayside Health and Rehabilitation Center Pensacola, 2.1 mi · 4 of 5 stars · 11 citations
- Gulf Valor Rehabilitation by Harborview Pensacola, 2.5 mi · 4 of 5 stars · 8 citations
- Life Care Center of Pensacola Pensacola, 3 mi · 5 of 5 stars · 3 citations
- Pensacola Nursing & Rehabilitation Center Pensacola, 3.2 mi · 2 of 5 stars · 24 citations
- Arabella Health & Wellness of Pensacola Pensacola, 3.4 mi · 4 of 5 stars · 12 citations
- Olive Branch Health and Rehabilitation Center Pensacola, 3.5 mi · 4 of 5 stars · 4 citations
- Solaris Healthcare Pensacola Pensacola, 3.7 mi · 5 of 5 stars · 9 citations
- Coral Bay at Pensacola, LLC Pensacola, 3.9 mi · 2 of 5 stars · 30 citations
Florida contacts for a concern about a nursing home
These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Florida Agency for Health Care Administration, Long Term Care Services Unit, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Florida Long-Term Care Ombudsman Program, 1-888-831-0404. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: FloridaHealthFinder, where Florida publishes its own records on licensed homes.
Common questions
- What is Havens at Pensacola, the's Medicare star rating?
- CMS rates Havens at Pensacola, the 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Havens at Pensacola, the get at its last inspection?
- 2 health deficiencies at the standard inspection on June 3, 2026. The Florida average is 7.1.
- Has Havens at Pensacola, the been fined?
- CMS lists no fines in the last three years.
- Does Havens at Pensacola, the accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Havens at Pensacola, the?
- CMS lists 25 owners and managers. Legal business name: HAVENS SNF OPERATOR LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.